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Sanven Technology LTD.

About Sanven Technology LtdSanven Technology Ltd is a global e-commerce company focused on delivering high-quality equipment and consumer products directly to customers through online marketplaces and digital platforms. Our U.S. operations support product distribution, returns processing, refurbishment, and after-sales technical services across North America. Sanven combines efficient supply chain management, warehouse operations, and product support services to ensure customers receive reliable products and responsive service.Position OverviewWe are seeking a Technical Support Engineer based in Los Angeles, CA to support Sanven&rsquo;s e-commerce operations and product after-sales service. This role oversees technical repair processes for returned products, improves refurbishment success rates, and ensures service quality across regional warehouse facilities.Key Responsibilities<ul><li>Manage technical repair and refurbishment processes for returned e-commerce products.</li><li>Provide technical guidance and training to warehouse repair technicians.</li><li>Analyze returned product failures and identify root causes.</li><li>Monitor refurbishment performance and recommend process improvements.</li><li>Conduct quality inspections and operational audits at warehouse facilities.</li><li>Collaborate with logistics, warehouse, and customer service teams.</li><li>Travel to Texas and New Jersey warehouses for on-site technical support.</li><li>Prepare technical reports and improvement recommendations.</li></ul>Qualifications<ul><li>3+ years experience in technical support, product repair, or quality engineering.</li><li>Experience with electronic equipment or consumer products.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Fluent in both English and Chinese (Mandarin) for effective communication with global teams</li><li>Ability to train technicians and support operations teams.</li><li>Willingness to travel up to 50%.</li><li>Valid U.S. work authorization required.</li></ul>Pay: $85,000.00 - $100,000.00 per yearBenefits:<ul><li>401(k)</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Language:<ul><li>Chinese (Required)</li></ul>Work Location: In person

Technical Support Engineer

Join Sanven Technology LTD. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sanven Technology LTD.

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Technical Support Engineer