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Satin Neo Dimensions pvt ltd

Job SummaryThe Customer Support Executive at MOHH Furniture plays a crucial role in ensuring a seamless and satisfying customer experience. The position involves addressing customer inquiries, resolving concerns, and supporting customers throughout their buying journey. This role requires strong communication skills, product understanding, and a customer-first attitude to maintain the brand&rsquo;s reputation for exceptional service.Key Responsibilities<ul><li>Respond to customer inquiries through phone calls, emails, chat support, and in-person interactions at the showroom.</li><li>Provide accurate and detailed information about MOHH Furniture&rsquo;s products, pricing, customization options, and delivery schedules.</li><li>Manage customer orders, track shipments, and coordinate with logistics and warehouse teams for timely delivery.</li><li>Address and resolve customer complaints efficiently while upholding company values and service standards.</li><li>Maintain and update customer interaction records in CRM systems with accuracy.</li><li>Conduct post-purchase follow-ups to ensure customer satisfaction and address any concerns.</li><li>Collaborate closely with sales, warehouse, and delivery departments to ensure smooth order processing and customer handling.</li><li>Support after-sales activities such as warranty claims, product servicing, or replacements.</li><li>Identify areas for improvement and contribute to enhancing customer service processes.</li></ul>Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent work experience preferred.</li><li>Previous experience in customer service, furniture retail, or a related field is an added advantage.</li><li>Excellent verbal and written communication skills.</li><li>Strong analytical and problem-solving skills with high attention to detail.</li><li>Ability to multitask and perform effectively in a fast-paced environment.</li><li>Patience, a positive attitude, and a strong customer-centric approach.</li></ul>Key Competencies<ul><li>Customer Handling &amp; Relationship Management</li><li>Product Knowledge &amp; Quick Learning</li><li>Time Management</li><li>Conflict Resolution</li><li>Team Collaboration</li></ul>Job Type: Full-timePay: &#8377;30,000.00 - &#8377;35,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Customer Support Associate

Join Satin Neo Dimensions pvt ltd and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Satin Neo Dimensions pvt ltd

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Customer Support Associate