Qureos Mentor

Saviynt

<div><div><div>Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world&rsquo;s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.</div><div></div><div><br>
The Senior Solutions Engineer is a member of the Saviynt Sales organization, responsible for collaborating with Account Executives and Regional VPs to sell an integrated suite of Access Governance and Identity Security solutions, combined with Artificial Intelligence, to new and existing accounts. This individual will have a broad understanding of vendor solutions, industry best practices, and technology integration, demonstrating expertise and delivery of functional and technical solutions to sophisticated customer engagements. This individual will also provide expert knowledge to existing and prospective customers through conducting detailed technical discovery, responses to Request for Proposals (RFPs), delivery of Proof of Concepts (POCs), participation in Trade Shows, etc. Besides, this individual will be a contributor to Product Marketing collaborating in the development of white papers, solutions briefs, webinars, and blogs.</div><div></div><div><br>
The Senior Solutions Engineer will work proactively and independently with various facets of the business ultimately driving opportunities to closure and impacting revenue. The Senior Solutions Engineer will be expected to mentor/coach Solutions Engineers on strategy, influencing the customer, managing scope, and execution of technical presentations.</div><div></div><div><br>
The ideal candidate will be located in the Central US Region and will work remotely + travel.</div></div>
<div><div><h3 class="jobSectionHeader"><b>WHAT YOU WILL BE DOING</b></h3><ul><li><ul><li>
Develop and deliver technical presentations to demonstrate enterprise solutions, ease-of-configuration, simplicity of architecture, and intelligence of workflows providing the opportunity for customer interaction and demonstrating excellent presentation skills.</li><li>
Effectively communicate solution value to the business and technical audiences that is clear and satisfies prospective customer requirements and/or inquiries.</li><li>
Provide needs assessment, consultation, technical solutions, and customer support with a team of Saviynt professionals.</li><li>
Collaborate with both the sales and global bid team members to respond to satisfy prospective customer inquiries resulting from an RFx.</li><li>
Assist members of the global bid team and collaborate with members of the product management team in the curation of RFx responses.</li><li>
Effectively communicate with sales directors and sales management, working proactively and independently to prioritize and manage top regional opportunities, driving them to closure.</li><li>
Regularly provide solution feedback and competitive intel from the field to Saviynt product management, solutions strategy, and marketing teams.</li><li>
Ramp and coach Solutions Engineers on solution demonstration, RFP responses and presentations, technical overviews, POC scope management, and execution.</li><li>
Up to 60% domestic travel</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>WHAT YOU BRING</b></h3><ul><li><ul><li>
Minimum of five years previous Solutions Engineering with demonstrable success in Identity Governance &amp; Administration, Cloud Security, Privileged Access Management, Application GRC, and/or Identity Security solutions</li><li>
Strong affinity with Artificial Intelligence, including Generative AI, LLM, Agentic AI, MCP, etc.</li><li>
In-depth knowledge of common Cloud Platforms, including AWS, GCP, Azure, OCI, etc.</li><li>
Good knowledge of DevOps processes, configuration management, CI/CD pipelines, Terraform, Cloudformation, etc.</li><li>
Ability to work well both independently and collaboratively</li><li>
Effective verbal and written communication skills</li><li>
Bachelor's degree in information systems or related area, or demonstration of equivalent knowledge such as technical certifications from ISACA, (ISC)&sup2;, AWS Cloud Practitioner, Microsoft Azure Fundamentals, Google Cloud Security Engineer, etc.</li><li>
Peer collaboration</li><li>
Domain expertise - Identity Governance and Administration, Application GRC, and/or, Cloud Security</li><li>
Exemplary communication and relationship skills</li><li>
Strong business and technical document creation skills</li><li>
Technical knowledge and aptitude</li><li>
Exceptional listening skills</li><li>
Ability to influence others</li><li>
Presentation and group facilitation</li><li>
Strong analytical and problem-solving skills</li><li>
Customer responsiveness</li><li>
Positive attitude</li></ul></li></ul></div></div>
<div><div><b>If required for this role, you will:</b></div><ul><li>Complete security &amp; privacy literacy and awareness training during onboarding and annually thereafter</li><li>Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):</li></ul><div></div><div><br>
&gt; Data Classification, Retention &amp; Handling Policy</div><div>
&gt; Incident Response Policy/Procedures</div><div>
&gt; Business Continuity/Disaster Recovery Policy/Procedures</div><div>
&gt; Mobile Device Policy</div><div>
&gt; Account Management Policy</div><div>
&gt; Access Control Policy</div><div>
&gt; Personnel Security Policy</div><div>
&gt; Privacy Policy</div><div></div><div><br>
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!</div><div></div><div><b><i><br>
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</i></b></div></div></div>

Sr. Solutions Engineer

<div>
 <p>
  Saviynt is a leading provider of Cloud Security and Identity Governance solutions.
 </p>
 <p>
  Saviynt enables enterprises to secure applications, data, and infrastructure in a single platform for Cloud (Office 365, AWS, Azure, Salesforce, Workday) and Enterprise (SAP, Oracle EBS). Saviynt is pioneering Identity Governance Administration by integrating advanced risk analytics and intelligence with fine-grained privilege management.
 </p>
 <p>
  In the role of Quality Engineer, you will validating a highly-scalable and extensible SaaS enabled Platform. Working with internal customers on adoption, as well as identifying and resolving problems throughout the project life cycle. A proven track record of working closely with cross-functional teams like Product Management &amp; other teams by understanding the priorities
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  <p>
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  <strong>
   What We are Looking For:
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    4 to 6 years of experience in automation and manual testing
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    3+ years of QA automation experience, preferably in Java/Python
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    Understanding of automation test frameworks like Playwright and Pytest
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    Knowledge of AI and modern AI tools and their usage
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    Sound knowledge of SDLC and software testing methodologies
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    In-depth understanding of various software testing types, including Functional Testing, Compatibility Testing, Usability Testing, GUI Performance Testing, and Accessibility Testing
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  </ul>
  <ul>
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    Ability to analyse business functions, identify, and derive comprehensive test scenarios (positive, negative, regression, upgrade, UAT testing)
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    Ability to understand database design and experience in writing SQL queries for testing purposes
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   <li>
    Good experience in API and Integration testing
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    Strong understanding of Agile-Scrum methodologies
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    Working knowledge of issue trackers and project management tools such as
    <br/>
   </li>
  </ul>
  JIRA and TestRail.
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    Excellent problem-solving skills, good communication skills, and a strong team player spirit
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  </ul>
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    Knowledge of PAM/IAM would be an added advantage
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  </ul>
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</div>


Senior Engineer, Quality Engineering

<div>
 <p>
  <br/>
  <strong>
   WHAT YOU WILL BE DOING
  </strong>
  <ul>
   <li>
    Communicate with end users/businesses to explain the issue(s) and solutions for
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    implementation related questions
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    ● Provide technical analysis for the production incidents, resolution, and root cause
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    analysis for the incidents
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    ● Publish knowledge articles for the incidents and service requests, prepare technical
   </li>
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    documents for the standard operating procedures
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    ● Identify, debug and troubleshoot break fix issues and take it to a resolution
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    ● Respond and resolve issues within agreed service levels
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    ● Work closely with Engineering and DevSecOps teams for activities related to
   </li>
   <li>
    supporting the IAM and CPAM service offerings
    <br/>
   </li>
  </ul>
  <p>
   <br/>
  </p>
  <strong>
   WHAT YOU BRING
  </strong>
  <ul>
   <li>
    Strong Domain knowledge in Identity and Access Management (IAM)
   </li>
   <li>
    ● Hands-on experience in configuring and deploying one or more IAM tools like Saviynt,
   </li>
   <li>
    Sailpoint, OIM or ISIM
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   <li>
    ● Knowledge and experience in invoking REST/SOAP web services using tools such as
   </li>
   <li>
    Postman
   </li>
   <li>
    ● Database : Extensive experience in database operations &amp; SQL
   </li>
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    ● Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
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    ● Basic knowledge of operating systems such as Linux, Unix &amp; windows
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    ● Prior experience integrating with any SSO providers
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    ● Experience working with global Customers and strong customer focus
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    ● Excellent written and verbal communication skills
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    ● Keywords: Cloud, Java, Scripting, Linux, SQL
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    ● Minimum 5 years experience in implementing various IGA solutions
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   </li>
  </ul>
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Engineer/Senior Technical Support Engineer

<div>
 <p>
  <span>
   We are seeking an experienced Manager to lead and manage a high-performing technical suppor team operating during night shifts. The ideal candidate should possess strong leadership skills, extensive experience in managing technical support operations, and be willing to work in a 24x7 environment to ensure seamless customer service delivery. This role will be crucial in supporting global customers
  </span>
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  <span>
   and ensuring timely, high-quality resolutions to technical issues.
  </span>
 </p>
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  <p>
   <br/>
  </p>
  <strong>
   WHAT YOU WILL BE DOING
  </strong>
  <ul>
   <li>
    <strong>
     Team Leadership:
    </strong>
    Lead and manage a team of technical support engineers,
    <br/>
   </li>
  </ul>
  providing guidance, mentorship, and support to ensure exceptional customerservice.
  <strong>
   Shift Management:
  </strong>
  Oversee night shift operations, ensuring optimal staffing,workload distribution, and timely responses to customer inquiries.
  <strong>
   Customer Escalations
  </strong>
  : Handle complex escalations, working closely withengineering, product, and other cross-functional teams to resolve high-priorityissues.
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   Performance Monitoring
  </strong>
  : Establish and track key performance indicators(KPIs) for the team, including response times, resolution times, and customersatisfaction metrics.
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   24x7 Support Strategy:
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  Contribute to the design and implementation of 24x7support processes, optimizing efficiency and ensuring alignment with globalsupport operations.
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   Training &amp; Development:
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  Identify skill gaps within the team and coordinatenecessary training and development programs to enhance technical and softskills.
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   Continuous Improvement:
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  Drive continuous improvement initiatives,leveraging customer feedback and support data to optimize processes anddeliver a superior customer experience.
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   Collaboration:
  </strong>
  Work closely with other regional support teams to ensureknowledge sharing and consistency across support operations globally.
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   Reporting:
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  Prepare and present regular reports on team performance,operational challenges, and customer satisfaction to senior leadership.
  <p>
   <br/>
  </p>
  <strong>
   WHAT YOU BRING
  </strong>
  <ul>
   <li>
    7-10 years of experience in technical support, with at least 3-5 years in a managerial or senior role
   </li>
   <li>
    Proven track record of managing teams in a 24x7 support environment
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   <li>
    Experience in IAM/IGA technologies (such as AD, LDAP, SAP, SQL databases, ServiceNow) is highly desirable
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   <li>
    Leadership: Strong people management skills with the ability to motivate and develop a team
   </li>
   <li>
    Customer-Focused: Demonstrated ability to handle customer escalations effectively and provide exceptional customer experience
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    Problem-Solving: Strong analytical and troubleshooting skills with a proactive approach to problem-solving
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    Communication: Excellent verbal and written communication skills, with the ability to interact with customers, stakeholders, and senior leadership
   </li>
   <li>
    Process-Oriented: Experience in defining and optimizing support processes and performance metrics
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    Flexibility: Willingness to work night shifts and flexible hours to support global customers
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   <li>
    Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field
    <br/>
   </li>
  </ul>
 </p>
 <p>
  <br/>
 </p>
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Senior Manager - Support Operations

Join Saviynt and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Saviynt

ABOUT_COMPANY

Sr. Solutions Engineer

Senior Engineer, Quality Engineering

Engineer/Senior Technical Support Engineer

Senior Manager - Support Operations