Qureos Mentor

Screw Machine Engineering Co., Inc.

Job Overview We are seeking a dedicated and experienced Customer Service/Vendor team member to be part of our customer support team. The ideal candidate will possess strong communication skills and a passion for delivering exceptional client services. This role requires a proactive approach to managing customer inquiries, resolving issues, and enhancing overall customer satisfaction.Duties<ul><li>Responds prompty to incoming calls, emails and online inquires from customers while maintaining a professional demeanor.</li><li>While working collaboratively with the manufacturing team, process and manage incoming customer purchase orders in the system in a timely manner according to established department procedures.</li><li>Strong bilingual skills, with proficiency in English a plus.</li><li>Proactively follow up with customers regarding estimated shipment dates for orders, providing timely updates to maintain transparency.</li><li>Proficient in Microsoft Office Suite. Experience with JobBOSS manufacturing system a plus.</li><li>Experience in sales or client services is highly desirable.</li><li>Provide timely and accurate information on incoming customer order status requests.</li><li>Coordinates activities involved with purchasing goods and services, such as raw material, equipment, tools, parts for customers orders.</li><li>Confers with vendors to obtain product and service information, such as price, availability, and delivery schedule.</li><li>Prepare purchase orders.</li><li>Maintains procurement records, such as items or services purchased, costs, and delivery. Shares information in a timely manner to rpoduction team.</li><li>Proactively follow up with vendors regarding estimated shipment dates for orders, providing timely updates to management.</li><li>Be comfortable working in a fst-pased manufacturing environment.</li></ul>Job Type: Full-timePay: From $20.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k) matching</li><li>Health insurance</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service/Vendor Management

Join Screw Machine Engineering Co., Inc. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Screw Machine Engineering Co., Inc.

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Customer Service/Vendor Management