Qureos Mentor

SeAH Steel USA

<div>Job Purpose
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and document incident cases. 
Duties &amp; Responsibilities
The responsibilities and accountabilities of the position include but are not limited to the following:<ul><li>Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.</li><li>Install computer peripherals for users.</li><li>Repair computer hardware and software.</li><li>Clean up computers.</li><li>Run diagnostic programs to resolve problems.</li><li>Follow up with customers to ensure the issue has been resolved.</li><li>Gain feedback from customers about computer usage.</li><li>Run reports to determine malfunctions that continue to occur.</li><li>Other duties as assigned.</li></ul> 
Qualifications / Competencies<ul><li>Education:</li></ul>
o Pursuing an associates or bachelor&rsquo;s in computer science.<ul><li>Years of Experience:</li></ul>
o 1+ year of experience in an IT related field.<ul><li>Job Knowledge:</li></ul>
o Experience with Microsoft, VMWare &amp; Cisco technologies.
o Basic Software developing skills<ul><li>Personal Competencies:</li></ul>
o Excellent diagnostic and problem-solving skills
o Excellent communication skills.
o User-oriented and good interpersonal skills.<ul><li>Safety:</li></ul>
o Understands all applicable location safety rules and regulations and makes sure that all are being followed. 
Physical Requirements &amp; Working Conditions<ul><li>Working conditions are split between a professional office environment and a normal</li></ul>
manufacturing environment.<ul><li>Work involves delegating and operation detail.</li><li>Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner.</li><li>Ability to see 20-20 when corrected.</li><li>Sedentary physical activity performing non-strenuous daily activities of an administrative</li></ul>
nature.<ul><li>Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.</li><li>Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.</li></ul>
The ability to work in loud, hot environments while wearing required PPE. 
Direct Reports / Authorities<ul><li>Reports to the IT and Lean Innovation Manager</li></ul></div>

Intern - IT Help Desk

Join SeAH Steel USA and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

SeAH Steel USA

ABOUT_COMPANY

Intern - IT Help Desk