Qureos Mentor

Seair Global Pvt. Ltd

Job Summary:We are seeking a detail-oriented and analytical Junior Pricing Executive &ndash; Export tosupport the export pricing team in preparing competitive freight quotes, coordinating withcarriers and agents, and maintaining pricing databases. The ideal candidate will have basicknowledge of international shipping and logistics, with strong organizational andcommunication skills.Key Responsibilities:&#61623; Assist in preparing export quotations based on client inquiries and businessrequirements.&#61623; Coordinate with shipping lines and overseas agents to obtain best rates.&#61623; Analyze cost structures and margins to ensure competitive and profitable pricing.&#61623; Maintain updated records of rate sheets, tariffs, and carrier contracts.&#61623; Work closely with the operations team to ensure alignment on pricing strategies.&#61623; Track market trends and rate fluctuations to support strategic pricing decisions.&#61623; Drafting rate proposals and pricing agreements for clients.&#61623; Follow up on quote approvals, validity, and timely response to customer queries.&#61623; Ensure data accuracy in pricing tools and systems.&#61623; Assist in generating pricing reports and performance analysis as required.Requirements:&#61623; Bachelor's degree, Logistics, International Business, or a related field.&#61623; 2&ndash;3 years of experience in export pricing or freight forwarding preferred.&#61623; Basic knowledge of shipping terms (Incoterms), freight rates, and exportdocumentation.&#61623; Proficiency in MS Excel and pricing software/tools.&#61623; Strong attention to detail and numerical accuracy.&#61623; Good communication and interpersonal skills.&#61623; Ability to work under pressure and meet deadlines.Job Type: Full-timePay: &#8377;30,000.00 - &#8377;35,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Pricing Executive – Export

OverviewSEAIR Global Inc. is looking for a Customer Experience Lead to build and lead our customerservice function from the ground up. This is a rare opportunity to shape the customer experiencestrategy at a fast-growing company. You will work on the front lines, craft SOPs, build internalsystems, and partner across functions to bring our customers unmatched support, consistency andengagement.What You&rsquo;ll DoBuild from Scratch&#61623; Establish SEAIR&rsquo;s first customer service department &mdash; from team structure andprocesses to tools and training programs.&#61623; Define and implement scalable workflows, knowledge bases, and communicationprotocols.&#61623; Create and enforce SOPs to standardize support processes across all customer-facingfunctions.Frontline Leadership&#61623; Actively handle customer queries and complaints in the early stages to understand painpoints firsthand.&#61623; Filter inbound leads, route inquiries appropriately, and follow through to ensure a world-class experience.&#61623; Serve as the primary voice of the customer to internal stakeholders, ensuring feedbackloops drive product and service improvements.Training &amp;amp; Enablement&#61623; Train cross-functional employees (Sales, Ops, Account Management) on customerinteraction best practices.&#61623; Lead the creation of a centralized learning system and internal training resources for newworkflows, SKUs, and client services.Data-Driven Performance&#61623; Define and manage KPIs, SLAs, and CSAT/NPS benchmarks to track customersatisfaction and support efficiency.&#61623; Conduct ongoing quality assessments and performance reviews to drive serviceexcellence.&#61623; Report on customer insights, trends, and satisfaction metrics (CSAT) to the ExecutiveTeam regularly.Cross-Functional Collaboration&#61623; Partner closely with Operations, Product, Tech, and Sales to create a seamless customerjourney.&#61623; Lead initiatives that align with company growth plans and operational scalability.&#61623; Assist Account Managers with relationship-building and customer success strategies.Operational Excellence&#61623; Identify service bottlenecks and lead the design of scalable solutions that grow customerbase.&#61623; Manage scheduling, budgeting, and resource planning for the CX department.&#61623; Drive continuous improvement through data analysis, experimentation, and teamfeedback.What We&rsquo;re Looking For&#61623; 6+ years of experience in CX, client success, or customer support, ideally in logistics,eCommerce, or high-growth companies.&#61623; Proven track record of building, scaling, and leading customer-facing teams.&#61623; Exceptional written and verbal communication with executive-level presence.&#61623; Strong project management and data analysis skills (Excel proficiency required).&#61623; Experience working with platforms like Zendesk, Salesforce, ShipThis or other CRMtools.&#61623; Bachelor&rsquo;s degree or equivalent experience.You&rsquo;ll Excel In This Role If You&#61623; Thrive in ambiguity and can build structure where none exists.&#61623; Have strong emotional intelligence and empathy, balanced with urgency andaccountability.&#61623; Are an excellent coach, mentor, and motivator who builds trust across teams.&#61623; Are passionate about customers and constantly advocate for their success.&#61623; Aren&rsquo;t afraid to roll up your sleeves &mdash; whether that&rsquo;s handling a support ticket orredesigning a process.Bonus Points For&#61623; Experience implementing or managing a learning management system.&#61623; Background in startups or high-growth environments.&#61623; Previous ownership of CSAT/NPS strategy and improvement.&#61623; A sense of humor and team-first mindset.&#61623; Outstanding professional references.Job Type: Full-timePay: &#8377;70,000.00 - &#8377;75,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Customer Relationship Manager

Job Summary:The Documentation Executive will be responsible for handling end-to-end export/import documentation processes, ensuring accuracy, compliance with regulatory requirements, and timely coordination with shippers, shipping lines, and consolidators. The role involves working on freight software, preparing shipping documents, and ensuring smooth cargo movements.Key Responsibilities:<ul><li>Work on freight software such as Ship this platforms.</li><li>Handle packages like Descartes for BL filing and ISF filing.</li><li>Prepare the House Bills of Lading (HBLs) and obtain necessary approvals from shippers.</li><li>Billing to the accounts team and sharing with customers &amp;</li><li>File Master Bills of Lading (MBL) and ACD with consolidators.</li><li>Following up with customers for payments &amp; Coordinate and maintain effective communication with Shippers, Shipping Lines, and Consolidators to ensure smooth documentation flow.</li></ul>Requirements:<ul><li>Graduate / Logistics / International Business or related field.</li><li>1&ndash;3 years of experience in shipping/export-import documentation.</li><li>Knowledge of freight forwarding processes, BL preparation, HBL filing.</li><li>Strong communication and coordination skills.</li><li>Attention to detail and ability to work under tight deadlines.</li></ul>Job Type: Full-timePay: &#8377;20,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Export Documentation Executive

Join Seair Global Pvt. Ltd and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Seair Global Pvt. Ltd

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Pricing Executive – Export

Customer Relationship Manager

Export Documentation Executive