Qureos Mentor

SEHA - Abu Dhabi Health Services Co.

<div>
 
 Job Description
 
 
 
 The Manager &ndash; Food and Beverage is responsible for strategic leadership, operational excellence, and governance of all food and beverage services within the facility. The role ensures that food services meet clinical dietary requirements, regulatory standards, contractual obligations, and customer service expectations for patients, staff, and visitors, while managing budgets, contractors, teams, and continuous improvement initiatives.
 
 
 
 Responsibilities
 
 
 
 Strategic Leadership &amp; Planning
 
 
 <ul>
 <li>
 Lead the overall strategy, vision, and long‑term planning for food and beverage services across the facility
 </li>
 <li>
 Develop and implement departmental objectives, annual operational plans, and KPIs aligned with organizational goals
 </li>
 <li>
 Lead transformation, efficiency, and quality improvement initiatives within food services
 </li>
 <li>
 Represent Food and Beverage services at facility leadership, governance, and operational forums
 
 
 </li>
 </ul>
 Operations Management
 
 
 <ul>
 <li>
 Oversee day‑to‑day food and beverage operations, ensuring uninterrupted service delivery
 </li>
 <li>
 Ensure all meals comply with physician‑ordered dietary requirements, nutrition standards, and patient care protocols
 </li>
 <li>
 Monitor cafeteria, patient meal services, VIP/Royal catering, staff dining, and special events
 </li>
 <li>
 Ensure effective utilization, maintenance, and replacement planning of kitchen equipment and facilities
 
 
 </li>
 </ul>
 Catering Contract &amp; Vendor Management
 
 
 <ul>
 <li>
 Lead the management, evaluation, and governance of catering contractors
 </li>
 <li>
 Ensure strict compliance with hospital catering contracts, SLAs, and performance standards
 </li>
 <li>
 Conduct performance reviews, audits, and service evaluations of contractors
 </li>
 <li>
 Lead contract renewals, variations, and issue resolution in coordination with Procurement and Legal
 
 
 </li>
 </ul>
 Quality, Safety &amp; Regulatory Compliance
 
 
 <ul>
 <li>
 SEHA policies and standards
 </li>
 <li>
 Health, food safety, sanitation, infection control, and OHS regulations
 </li>
 <li>
 Lead internal and external audits, inspections, and corrective action plans
 </li>
 <li>
 Establish and monitor hygiene, food safety, and risk‑management programs
 </li>
 <li>
 Ensure emergency preparedness and business continuity for food services
 
 
 </li>
 </ul>
 Financial &amp; Resource Management
 
 
 <ul>
 <li>
 Develop and manage the departmental operating and capital budgets
 </li>
 <li>
 Monitor costs, productivity, and financial performance
 </li>
 <li>
 Approve expenditure, forecast resource requirements, and control variance
 </li>
 <li>
 Ensure value for money and cost‑effective service delivery without compromising quality
 
 
 </li>
 </ul>
 Reporting &amp; Performance Monitoring
 
 
 <ul>
 <li>
 Establish performance dashboards and operational metrics
 </li>
 <li>
 Prepare and submit monthly, quarterly, and annual departmental reports
 </li>
 <li>
 Analyze trends related to productivity, cost, quality, and customer satisfaction
 </li>
 <li>
 Use data to inform decision‑making and continuous improvement
 
 
 </li>
 </ul>
 Customer Experience &amp; Stakeholder Engagement
 
 
 <ul>
 <li>
 Embed a customer‑centric culture across food services
 </li>
 <li>
 Address escalated complaints from patients, staff, visitors, or clinical leadership
 </li>
 <li>
 Collaborate closely with clinical departments, nursing, dietetics, operations, and administration
 </li>
 <li>
 Act as a brand ambassador for the facility in all interactions
 
 
 </li>
 </ul>
 People Management &amp; Workforce Development
 
 
 <ul>
 <li>
 Lead, mentor, and develop a high‑performing multidisciplinary team
 </li>
 <li>
 Oversee recruitment, onboarding, performance management, and succession planning
 </li>
 <li>
 Ensure annual appraisals, training plans, competency assessments, and workforce compliance
 </li>
 <li>
 Support Emiratization and national staff development initiatives
 </li>
 <li>
 Ensure compliance with HR policies, attendance, rostering, leave, and overtime management
 
 
 </li>
 </ul>
 Governance, Confidentiality &amp; Professional Conduct
 
 
 <ul>
 <li>
 Maintain confidentiality of all patient, staff, and operational information
 </li>
 <li>
 Serve on facility committees and taskforces as required
 </li>
 <li>
 Ensure staff compliance with ethical, professional, and conduct standards
 </li>
 <li>
 Perform other duties as assigned within the scope of the role
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Qualifications, Certifications &amp; Experience
 
 
 
 Required Qualifications
 
 
 
 Bachelor&rsquo;s degree in:
 
 
 <ul>
 <li>
 Business Management, Hospitality Management, Healthcare Management, Nutrition, or related field
 </li>
 <li>
 7&ndash;10 years of progressively responsible experience in food and beverage operations
 </li>
 <li>
 Minimum 3&ndash;5 years in a leadership or managerial role
 </li>
 <li>
 Strong command of English language
 
 
 </li>
 </ul>
 
 Desired Qualifications
 
 
 
 Master&rsquo;s degree in Business, Healthcare, or Hospitality Management
 
 
 Experience in a large healthcare or institutional facility
 
 
 Proficiency in Arabic language
</div>

Manager - Food and Beverage (STMC)

Join SEHA - Abu Dhabi Health Services Co. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

SEHA - Abu Dhabi Health Services Co.

About Company

Manager - Food and Beverage (STMC)