Abrar Admin

SentriLock

SentriLock is the leading electronic lockbox manufacturer and service provider for the Real Estate industry, founded in 2003. It offers access services to over 500,000 agents and clients and is fully owned by the National Association of REALTORS® (NAR). SentriLock provides innovative technology solutions, including Bluetooth® lockboxes and a mobile app, ensuring secure and efficient access for real estate professionals. The company is committed to customer service and operates from its headquarters in West Chester, Ohio.

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 Description
 
 
 
 Analyze, prioritize, and timely resolve help desk tickets across multiple technologies.
 
 
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 Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
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 Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
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 Operating systems troubleshooting, installation, patching and upgrades including Apple OSX and Microsoft Windows
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 New employee set up and termination management.
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 Create and Manage Active Directory, Azure Active Directory user profiles an passwords.
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 Manage two-factor security authentication access for third-party tools slack, zoom, office.
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 Microsoft 365 product suite installation, configuration, and troubleshooting and support.
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 Azure (Entra) management of user groups, distribution lists, licenses access.
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 Install, support, troubleshoot internal applications.
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 Research and knowledge of security issues related to operating systems and patching.
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 Mange and support threat detection applications such as Microsoft Defender and Malware Bytes.
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 Effectively configure and manage computer device baseline and security profiles using Microsoft Intune and Pulseway.
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 Basic VOIP phone troubleshooting
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 Assess criticality of urgent after hours (including weekends) hardware and assesses issues and respond within 4-6 hours
 
 
 
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 Serve as technical liaison for general hardware and software support
 
 
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 Inventory management and tracking of all end-user company devices which includes physical control of assigned computer assets
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 Ensure all effort and tasks are captured in an official Jira Service Desk request
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 Computer and printer hardware support and repair and vendor warranty management
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 Effective and prompt use of the latest communication tools and methods to assist all staff local and remote (Ex IM, Phone, Mobile, Video chat, etc)
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 Identify, research, procure, and purchase new and existing employee hardware through to completion of delivery and setup
 
 
 
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 Requirements
 
 
 
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 2+ Years Deskside end-user technical support experience Required
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 1+ Years Microsoft Desktop OS, Office, Outlook, Updates Support Required
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 1+ Years General Software Support (Antivirus, User Apps, Updates) Required
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 1+ Years Apple/Mac basic troubleshooting experience Required
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 1+ Years Basic network troubleshooting experience Required
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Desktop Support Specialist

Join SentriLock and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

SentriLock

About Company

Desktop Support Specialist