Qureos Mentor

Sephora

<div><b>Job ID: </b>292357
<br>
<b>Store Name/Number: </b>FL-Coconut Creek (1184)
<br>
<b>Address: </b>4455 Lyons Road Suite 103, Coconut Creek, FL 33073, United States (US)
<br>
<b>Hourly/Salaried: </b>Hourly (Non-Exempt)
<br>
<b>Full Time/Part Time: </b>Part Time
<br>
<b>Position Type: </b>Regular
<br>
<br>
<b>Your role at Sephora: </b>As a <b>Beauty Advisor </b>, you&rsquo;ll be the face of Sephora&mdash;welcoming every client with warmth, confidence, and a passion for all things beauty. Through personalized consultations and expert product recommendations, you&rsquo;ll play a meaningful role in clients&rsquo; confidence journeys. You&rsquo;re a beauty pioneer who embraces every shade&mdash;this is your moment to <b>Belong to Something Beautiful </b>.
<br>
<br>
<b>Key Responsibilities
</b><ul><li><b>Deliver personalized beauty experiences </b>Provide tailored consultations and product recommendations that meet each client&rsquo;s needs</li>
<li><b>Demonstrate product expertise: </b>Share knowledge to educate and empower clients in their beauty journey</li>
<li><b>Stay ahead of trends </b>Keep up with the latest beauty products, techniques, and trends to deliver relevant advice that keeps clients coming back</li>
<li><b>Drive results </b>Sephora sets you up to thrive in your role so that you can exceed sales goals and key performance indicators</li>
<li><b>Maintain a beautiful space </b>Support inventory, merchandising, and ensure a clean, organized, and welcoming environment.</li>
<li><b>Foster inclusivity and teamwork </b>Help promote a culture of openness where everyone feels empowered</li>
<li><b>Uphold Sephora standards </b>Follow company policies and help create a safe, secure, and enjoyable shopping experience</li>
</ul><br>
<b>Flexible Scheduling and Reliability
</b><ul><li>Must meet the required minimum number of weekly shifts/ hours
<ul><li>Full Time: 30-40 hrs/week</li>
<li>Part Time: 15-29 hrs/week</li>
<li>Flex (as needed): 4-14 hrs/week</li>
</ul></li><li>Be available during peak retail operations (nights, weekends and holidays)</li>
<li>Punctuality and consistent attendance</li>
</ul><br>
<b>Qualifications/Experience
</b><ul><li>Previous experience and demonstrated ability to provide excellent service and develop strong client relationships in a retail, hospitality, or client-focused environment</li>
<li>A passion for beauty, trends, and empowering confidence</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Team player who thrives in a collaborative, goal-oriented, and inclusive environment</li>
<li>Quick learner with the ability to absorb and share product knowledge</li>
<li>Physically able to lift and carry up to 50 pounds</li>
</ul><br>
<b>While at Sephora, you&rsquo;ll enjoy
</b><br>
<b>Inclusion &amp; Belonging </b>pledge to create a beauty community where everyone&rsquo;s uniqueness is celebrated, respected, and honored
<br>
<b>Meaningful Rewards </b>Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found Here
<br>
$18.00 - $20.50/hr. The actual hourly pay offered depends on various factors, including relevant qualifications and experience; and other legitimate, non-discriminatory business factors specific to the position and/or geographic location.
<br>
Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.
<br>
Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.</div>

Beauty Advisor - Part Time

<div><p>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.</p><p><b>
Position Purpose:</b></p><p>
Sephora Middle East is recruiting a <b>Care Education Expert</b>, based in Sephora University (Jeddah).</p><p>
The main responsibility of this role is to support Skincare &amp; Haircare learning and development of the KSA West region&rsquo;s store team through the implementation of regional training initiatives, training delivery, in-store coaching and assessment (approx. 70% of time). The Care Education Expert is based in Jeddah and is responsible for all initiatives within the KSA West region. This role reports to the KSA Care Trainer, who oversees Skincare &amp; Haircare training initiatives for whole KSA.</p><p>
Other tasks will include delivery of Sephora University Skincare &amp; Haircare training modules (in-class and digital) in own region, supporting brand training organization and some admin tasks. The role requires strong collaboration with Retail &amp; Store Managers to support the learning and development of the store team.</p><p>
This is a regional role that will require frequent travel within the West region of KSA and occasionally in Central and/or East region of KSA.</p><p></p><p><br>
 <b>You will excel and enjoy this position if you are ready to actively handle the following missions :</b></p><p><b>
Coaching &amp; Support at store level</b></p><ul><li>
Visit Sephora stores on weekly basis to support with follow-up, coaching, assessment and sharing feedback through store visit reports.</li><li>
Develop Skincare &amp; Haircare knowledge and skills of the store team through feedback and coaching on conversation, selling speech, Sephora Attitude and new product launches</li><li>
Responsible for talent development, following the internal process, for the KSA West region.</li><li>
Partner with Retail &amp; Store Managers to share and align on feedback, development plan and follow-up actions through meetings and reports.</li></ul><p></p><p><b><br>
Skincare &amp; Haircare Education</b></p><ul><li>
With the support of the KSA Care Trainer, build and manage throughout the year the training calendar and budget for the KSA West region.</li><li>
Deliver our Sephora University Skincare &amp; Haircare training modules (in-class and digital) in KSA West region.</li><li>
Support the KSA Care Trainer with the development of the Skincare Community, by strengthening and developing the Skincare Experts of the KSA West region.</li><li>
Accountable to increase Skincare &amp; Haircare expertise in KSA West region by teaching about conversation, category knowledge, trends, use of devices, selling techniques, cross category and product knowledge.</li><li>
Track development, progress and learning of the KSA West region store team.</li><li>
Follow-up and support engagement of the store team with our digital Sephora Learning App.</li></ul><p></p><p><b><br>
Skincare &amp; Haircare Brand Training</b></p><ul><li>
Support the organization and logistics of any Skincare &amp; Haircare Education events.</li><li>
Support in delivering content of multi-brand training organized internally.</li><li>
Support Skincare &amp; Haircare brands digital training.</li><li>
Support organization and monitoring of Skincare &amp; Haircare Masterclass training with involved brands.</li><li>
Manage admin tasks related to Skincare &amp; Haircare brand trainings (digital trainings, attendee lists, testers&rsquo; requests&hellip;).</li></ul><p></p><p><b><br>
Collaboration &amp; Communication with business partners</b></p><ul><li>
Store &amp; Retail Management &ndash; share feedback, align on business, priorities &amp; support needed at store level.</li><li>
OGCC SU team &ndash; collaboration, exchange of best practices and learning from each other&rsquo;s</li><li>
HR &ndash; support in providing feedback on the store Skincare team and for HR-organized events</li><li>
Skincare and Haircare Offer team &ndash; tight collaboration at all times to align on priorities &amp; needs</li><li>
Marketing/PR &ndash; participate in events, acting as a true Sephora Ambassador</li></ul><p></p><p><b><br>
Do not hesitate to apply if you have:</b></p><ul><li>
Experience in Beauty retail is a must (3+ years) and/or in retail education</li><li>
Skincare &amp; Haircare knowledge</li><li>
Has proven records of coaching and developing people</li><li>
Demonstrate excellent communication, presentation and public speaking skills</li><li>
Locally mobile (will travel within KSA on regular basis) and able to travel regionally (may have to travel within the Middle East countries on yearly basis)</li><li>
Collaborative, flexible, adaptable, resilient, open to feedback and self-motivated</li></ul><div><div><div><p><b>
Here, you will find:</b></p><ul><li><b>
Community,</b> in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li><b>
Culture </b>of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li><b>
Work that brings fulfillment.</b> From delighting clients every day, to inspiring our industry at large, every action makes a difference
</li></ul><p><b>Join us and belong to something beautiful.</b></p></div></div></div></div><p></p>

Care Education Expert

<div><p><b>Job ID</b>: 197205<br>
<b>Location Name:</b> [[filter8]]<br>
<b>Address:</b> [[filter11]], [[filter10]], [[filter9]] [[postalcode]], Qatar (QA)<br>
<b>Job Type:</b> Full Time<br>
<b>Position Type (Regular/Temporary):</b> Regular<br>
<b>Job Function:</b> [[filter14]]<br>
<b>Is This Position Eligible for Remote? : </b>[[req_remoteeligible]]</p><p></p><p><b><br>
MISSION: </b><b>To </b><b>ensure</b><b> the </b><b>delivery</b><b> of </b><b>exceptional</b><b> </b><b>operational</b><b> and commercial standards </b><b>throughout</b><b> the store, </b><b>with</b><b> focus on </b><b>providing</b><b> an </b><b>elevated</b><b> </b><b>customer</b><b> </b><b>experience</b><b>. The Store </b><b>Director</b><b> </b><b>needs</b><b> to </b><b>ensure</b><b> compliance in all areas of </b><b>operational</b><b> </b><b>activity</b><b> and drive sales and </b><b>profitability</b><b> </b><b>through</b><b> the performance and </b><b>development</b><b> of the Management team, </b><b>whilst</b><b> </b><b>managing</b><b> </b><b>within</b><b> </b><b>agreed</b><b> budgets.</b></p><p><br>
</p><p><b>Responsibilities</b></p><p><b>
Client Experience</b></p><ul><li>Embody Sephora Attitude and set an example in front of the team.</li><li>Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>Inspire the team to use digital tools to deliver a customized service.</li><li>Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up
</li><li>Build a strong relationship with Brand Supervisors and follow up on Brand BCs.</li><li>Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.
</li><li>Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI&rsquo;s.</li><li>Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul><p></p><p><b><br>
Sales
</b></p><ul><li>Implement retail priorities and inspire commercial success.</li><li>Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.</li><li>Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met.</li><li>Reinforce sales policies and techniques established at the Sephora University with all team members.</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target.
</li><li>Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul><p><br>
</p><p><b>Operations</b></p><ul><li>Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.</li><li>Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).</li><li>In collaboration with the operation manager the stores projection of an excellent image through cleanliness and product restocking.</li><li>Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met.
</li><li>Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects.</li></ul><p><br>
</p><p><b>Business</b></p><ul><li>Provide support to the Head of Retail with knowledge of the market conditions, competition, client needs, etc.</li><li>Provides leadership and management to the store organization that mirrors the vision and strategic direction of Sephora.
</li><li>Establish monthly reports including competitors' activities.</li><li>Analyze all relevant KPIs and propose action plans for improvement and forecast future performance
</li></ul><div>- Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</div><ul><li>Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends and operational knowledge.
</li><li>Propose Plan, implement and oversee in-store promotional events or displays.</li><li>Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>With your team of Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.
</li><li>Network with other stores and head office departments and take on area responsibilities</li><li>Network and build relationships with the different departments in Sephora HO and take on area responsibilities.</li><li>Manage the store&rsquo;s P&amp;Ls.</li><li>Propose innovative ideas and opportunities to Head of Operations.</li></ul><p></p><p><b><br>
People</b></p><ul><li>Motivate and develop the Management and store team through daily coaching / observations</li><li>Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>Increase the team confidence and motivation by praise and feedback for their performance.</li><li>Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Head of Operations.</li><li>Ensure the team is attending training and follow up is done after the training is attended.</li><li>Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss their performance.</li><li>Be accountable for the PCR and PIP process of the entire team and assist your managers where necessary.
</li><li>Over see the annual leave of the team according to business needs.</li></ul><p></p><p><b><br>
Know How</b></p><ul><li>Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>Keep up-to-date on trends and products.</li><li>Inspire, mentor and coach the team.</li></ul><p></p><p><b><br>
Relationships</b></p><p></p><p><b><br>
Internal Relationships</b></p><ul><li>Store team (Store Manager/Director, Supervisor, Beauty Consultants), Head of Retail and Head office teams.</li></ul><p><br>
</p><p><b>External Relationships</b></p><ul><li>Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul><p></p><p><b><br>
Job Holder Profile</b></p><div><br>
</div><p><b>Training Knowledge
</b></p><ul><li>Advanced Product Knowledge.</li><li>Intermediate knowledge on health and safety procedures.</li></ul><p></p><p><b><br>
Experience</b></p><ul><li>Proven successful role in managing.</li><li>Minimum 7 to 8 years&rsquo; experience in store management.</li><li>Bachelor's degree.</li></ul><p><br>
</p><p><b>Languages</b></p><ul><li>English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>Arabic is a plus in OGCC and mandatory for KSA.</li></ul><p></p><p><b><br>
Competencies</b></p><ul><li>Digital orientation/analytical skills/business acumen.</li><li>Excellent communication skills.</li><li>Intermediate MS Office skills.</li><li>Ability to deal with Ambiguity.</li><li>Commercial &amp; Financial awareness.</li></ul><p>
.</p></div>

Store Director

<div><p>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.</p><p></p><p><br>
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.</p><p></p><p><br>
With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East]. We connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.</p><p></p><p><b><i><br>
You will excel and enjoy this position if you are ready to actively handle the following missions :</i></b></p><p></p><p><b><br>
Client Experience</b></p><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Supervisor and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Area Manager in analyzing results and proposing action plans in order to enhance the client experience.</li><li>
Maintain and enforce quality customer service and resolve customer service complaints.</li></ul><p><b>
Sales
</b></p><ul><li>Inspire the team in achieving commercial and operational KPI&rsquo;s and create improvement plans to drive them.</li><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Achieve the desired market share for services .</li><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost achievements.</li><li>
analyzing the results achieved during the shift/floor leadership segment and create action plans during the day to achieve set target.</li></ul><div></div><p><b><br>
Operations</b></p><ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Enforce the team to apply and follow established policies and procedures regarding store operations.
</li></ul><ul><li>Accurately monitor stock availability and report low stock to Head Office to avoid OOS situations.</li><li>
Propose podium order and track daily performance.</li><li>
Drive all operational KPIs and create improvement plans for each.
</li><li>Align with Category Departments on Shelving plans, novelties, brand relocations, gird changes etc.. and communicate to your assigned team.</li></ul><p><b>
Business</b></p><ul><li>
Provide support to the Area Manager with knowledge of the market conditions, competition, client needs, etc.</li><li>
Analyze all relevant KPIs and propose action plans for improvement.</li></ul><div><br>
</div><ul><li>Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends .</li><li>
Plan, implement and oversee in-store promotional events or displays.</li><li>
Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>
Ensure all Business reports are completed efficiently when required.</li></ul><div><br>
</div><p><b>People</b></p><ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Area Manager.</li><li>
Ensure the team is attending training and follow up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with the Area Manager for final validation according to business needs.</li></ul><p><b>
Know How</b></p><ul><li>
Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>
Keep up-to-date on trends and products.</li><li>
Inspire, mentor and coach the team.</li><li>
Transfer knowledge and create a highly performing culture in the store.</li></ul><div></div><p><b><i><br>
Do not hesitate to apply if you have&hellip; or if you are &hellip;
</i></b></p><p><b>Internal Relationships</b></p><ul><li>
Store team (Supervisor, Beauty Consultants), and Head office team.</li></ul><div></div><p><b><br>
External Relationships</b></p><ul><li>
Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul><div></div><p><b><br>
Training Knowledge</b></p><ul><li>
Advanced Product Knowledge.</li><li>
Intermediate knowledge on health and safety procedures.</li></ul><div></div><p><b><br>
Experience</b></p><ul><li>
Proven successful role in managing.</li><li>
Minimum 5 to 6 years experience in store management.</li><li>
Bachelor's degree.</li></ul><div></div><p><b><br>
Languages</b></p><ul><li>
English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>
Arabic is a plus in OGCC and mandatory for KSA.</li></ul><div></div><p><b><br>
Competencies</b></p><ul><li>
Digital orientation/analytical skills/ business acumen.</li><li>
Excellent communication skills.</li><li>
Intermediate MS Office skills.</li><li>
Ability to deal with Ambiguity.</li><li>
Commercial awareness.</li><li>
Ability to develop and manage teams.</li></ul><p></p><p><b><i><br>
Here, you will find:</i></b></p><ul><li><b>
Community,</b> in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li><b>
Culture </b>of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li><b>
Work that brings fulfillment.</b> From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul><p></p><p><b><i><br>
Join us and belong to something beautiful.
</i></b></p><p><i>At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.</i></p></div>

Store Manager

<div><p>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more</p><p></p><p><b><br>
Position Purpose:</b></p><div>
The Financial Controller will be responsible for supporting the Management Team in achieving the company&rsquo;s business and financial measures. This role will partner with the business functions in Middle East and in Europe and deliver high level financial information on time.</div><div></div><div><b><br>
You will excel and enjoy this role if you are ready to actively handle the following missions:</b></div><div></div><div><br>
Financial Planning</div><ul><li>
Lead financial annual budgeting and reforecasting processes for key P&amp;L lines, including the development, maintenance, and ongoing improvement of forecasting models to ensure accurate financial plans.</li><li>
Support with timely submission of forecasts in the LVMH systems</li><li>
Monthly Outlook /Estimates (on a request / ad-hoc basis)</li></ul><div></div><div><br>
Reporting &amp; Analysis</div><ul><li>
Lead month-end variance analysis, providing insights into financial performance and key underlying drivers, changes against the plan, and upcoming risk and opportunities</li><li>
Translate complex data into compelling narratives, clearly communicating trends, insights, and actionable impacts to guide strategic decision-making.</li><li>
Close partnership with business to monitor and analyze key investment areas &amp; recommend actions for improvement.</li><li>
Participation in month-end close process &amp; delivery of financial and management reports per company&rsquo;s schedule</li><li>
Ad hoc analyses to support the business</li></ul><div></div><div><b><br>
Do not hesitate to apply if you have:</b></div><ul><li>
5-8 years of experience in FP&amp;A, business partnering or controlling roles; BIG 4 experience is a plus.</li><li>
Business partnering skills - ability to build trusting relationships with different stakeholders in France and Middle East.</li><li>
Analytical thinking, always looking for opportunities for improvement.</li><li>
Advanced Excel and Reporting systems understanding skills.</li><li>
High level of accuracy, with an eye for details while keeping the big picture in sight.</li></ul><p></p><p><b><br>
Here, you will find:</b></p><ul><li><p>
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.</p></li><li><p>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</p></li><li><p>
Work that brings, fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</p></li></ul><p></p><p><br>
Join us and belong to something beautiful.</p></div>

Financial Controller

<div><p>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.</p><p></p><p><br>
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.</p><p></p><p><br>
With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.</p><p></p><p><b><br>
You will excel and enjoy this position if you are ready to actively handle the following missions :</b></p><p></p><div><b><br>
Client Experience:</b></div><br>
<div></div><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Maintain and enforcing quality customer service and resolving customer service complaints.</li><li>
Ensure stock levels and merchandising are accurate and consistent to avoid an OOS situation for the customer.</li></ul><div><br>
</div><div><b>Sales:</b></div><ul><li>
Inspire the team in achieving operational KPI&rsquo;s and educate them on how operational KPIs will contribute towards commercial KPIs - create improvement plans to drive them.</li></ul><br>
<div></div><ul><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.
</li><li>Ensure adequate stock to drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Ensure adequate beauty tools to achieve the desired market share for services.</li></ul><ul><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul><div></div><div><b><br>
Operations:</b></div><br>
<div></div><ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising, other partners (shareholders, helpers, security), etc. according to Sephora standards.</li><li>
Contribute to the shop&rsquo;s projection of an excellent image through cleanliness and product restocking.</li><li>
Together with Customer Experience Manager and Store Director, encourage the
</li></ul><div>team to apply and follow established policies and procedures regarding store operations.
</div><ul><li>Elevate Cash Leaders to implement Sephora Attitude while making sure that operational tasks are aligned such as SBP, Mobile POS, Gift Wrapping, and engraving. Ensuring the BTG area is always kept well and merchandised as per Sephora standards.
</li><li>Implementing all the tools at POS.</li></ul><ul><li>
Adhere to Return items policy in accordance with audit procedure.
</li><li>PLVs and supply for the cash counter must be maintained weekly.
</li><li>Coordinate the excess stock to Supply Chain team.</li><li>
Cash operations should be executed as per Sephorapedia, while making sure that closing/opening procedures are in place and that discrepancies are reported.</li><li>
Ensure that cameras, cash detector, security tag, and sensormatic machines are working in all areas.
</li><li>Comply with company audit procedure.</li></ul><ul><li>
Shop floor, storage room, and shared drive all must be maintained as per Sephorapedia and BOM guidelines.</li><li>
Control and achieve stock variance tolerance.
</li><li>Daily/weekly/monthly/ and animation/maintenance checklists are maintained.</li><li>
Oversee Supplier invoices documentation.</li><li>
Inventory control reports maintenance on a weekly/monthly basis.</li><li>
All legal documentations must be available in store for random checks.</li><li>
Organizing all the physical documents related to cash audit counting 6 months.</li><li>
Coordinate with Category Managers and Supply Chain team to ensure stock levels are controlled.</li><li>
Inventory and stock management procedures must be maintained accurately.
</li><li>Manage a defined process in the storeroom for all returns/credits/transfers in accordance with Sephorapedia and audit guidelines.</li><li>
Maintain the storeroom and the allocation of space for stock as per the BOM.</li><li>
Liaise with Supply Chain to follow up on stock and deadlines whenever required.
</li><li>Maintain weekly report on negative stock counts.</li><li>
Ensure that core operations on SIM are organized as per business requirements and supplier invoices.</li></ul><div></div><div><b><br>
People:</b></div><br>
<div></div><ul><li>
Inspire the team on business strategy, vision and relevant information through animate briefings, coaching and training.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance. appreciate, recognize and celebrate each success.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Store Director.</li><li>
Ensure the team is attending training and follow-up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with the Store Director for final validation according to business needs.</li><li>
Train existing and new team members on emergency situations (evacuation/safety).</li></ul><div></div><div><b><br>
Business:</b></div><br>
<div></div><ul><li>
Provide support to the Store Director with knowledge of the market conditions, competition, client need, etc.</li><li>
Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging stock management knowledge.</li><li>
Ensure Security, Cleaning team, and Contractors are aligned with Sephora guidelines.</li><li>
Maintain a safe working environment for clients and team members.</li><li>
Identify and analyze Key Performance Indicators such as Conversion rate, Average Basket, Market Share, etc. and propose action plans accordingly.</li><li>
Contribute to all relevant business reports.
</li><li>Network with other stores and head office departments and take on area responsibilities.</li></ul><div></div><div><b><br>
Store Operations:</b></div><br>
<div></div><ul><li>
Ensure the maintenance of store, common areas and stock is as per Sephora requirement.
</li></ul><ul><li>Ensure that the store is checked regularly and if any maintenance needed, reaction is prompt and effective.
</li><li>All window installations, podiums, pop ups and animation permits must be requested and installed on time, while meeting the requirements set.</li><li>
Beauty Hub screens and visuals must be updated as per Marketing team requirements.</li><li>
Maintain a good relationship with all external contractor and counterparts.
</li><li>Organizing the back office as per new &ldquo;BOM&rdquo; guidelines.</li></ul><p></p><div><b><br>
Relationships</b></div><div><b><br>
</b></div><p><b>Internal Relationships: </b>Store team (Store Manager/Director, Supervisor, Beauty Consultants), and Head Office teams.</p><p><b>
External Relationships: </b>Suppliers, Brand promoters/managers/trainers, Security, Cleaning team and Contractors.</p><p></p><div><br>
</div><p><b><i>Do not hesitate to apply if you have&hellip; or if you are &hellip;</i></b></p><p><br>
</p><ul><li>Minimum 2 years&rsquo; experience in team and people management.</li><li>
Minimum 5 to 6 years&rsquo; experience in operations.</li><li>
Bachelor&rsquo;s degree.</li><li>
Intermediate product knowledge.</li><li>
Advanced knowledge in health and safety procedures.</li><li>
Advanced knowledge in operations.</li></ul><ul><li>
Programming knowledge and Oracle BI &amp; SIM knowledge is a plus.
</li><li>English &ndash; Advanced level, Arabic is a plus.</li><li>
Proficient in MS office.</li><li>
Knowledge of cash management principles and/or procedures.</li><li>
Problem solving and decision-making abilities.</li><li>
Ability to develop and manage teams and people.</li><li>
Organized, structured and process oriented.</li></ul><p></p><p><b><br>
Here, you will find:</b></p><ul><li><b>
Community,</b> in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li><b>
Culture </b>of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li><b>
Work that brings fulfillment.</b> From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul></div>

Store Operations Manager

<div><p>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.</p><p></p><p><br>
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.</p><p></p><p><br>
With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.</p><p></p><p><b><br>
You will excel and enjoy this position if you are ready to actively handle the following missions :</b></p><p></p><div><b><br>
Client Experience:</b></div><br>
<div></div><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li></ul><ul><li>
Provide support to the team in difficult situations ensuring client satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPIs.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Provide support for the floor manager as an active co-lead.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Customer Experience Manager in analyzing results and proposing action plans in order to enhance client experience during the skincare shopping experience.
</li><li>Provide support for the Customer Experience Manager by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul><div></div><div><b><br>
Sales:</b></div><br>
<div></div><ul><li>
Collaborate in achieving skincare sale targets and overall store objectives.
</li><li>Reinforce sales policies and techniques established at Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Provide support for the Customer Experience Manager in analyzing sales results and proposing action plans to achieve set targets.</li><li>
Ensure achievements by the hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost achievements.</li></ul><div></div><div><b><br>
Operations:</b></div><br>
<div></div><ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Together with the Customer Experience Manager, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>
Validate the podium order proposed by the Operations Manager and Podium daily performance is closely monitored.</li><li>
Align with Store Management on Shelving plans, novelties, brand relocations, gird changes, etc. and communicate to your assigned team.</li></ul><div><br>
</div><div><b>People:</b></div><br>
<div></div><ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefing, coaching and training.</li><li>
Increase the team&rsquo;s confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the CEM.</li><li>
Coordinate with Store Management and ensure your assigned team is attending training and follow-up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member. Register new staff, report log in issues and oversee gift distribution of your assigned team.
</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with CEM / SM for final validation according to business needs.</li></ul><div></div><div><b><br>
Business:</b></div><br>
<div></div><ul><li>
Provide support to the Customer Experience Manager / Store Director with knowledge
</li></ul><div>of the market conditions, competition, client needs, etc.</div><ul><li>
Analyze all relevant KPIs and propose action plans for improvement.
</li><li>Develop and propose short and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends.</li><li>
Plan, implement and oversee in-store promotional events or displays.</li></ul><p></p><div><b><br>
Relationships</b></div><div><b><br>
</b></div><p><b>Internal Relationships: </b>Store team (Store Manager/Director, Supervisor, Beauty Consultants), and Head Office teams.</p><p><b>
External Relationships: </b>Clients, Brand Promoters/Managers Brand Trainers, Security, and Cleaning team.</p><p></p><div><br>
</div><p><b><i>Do not hesitate to apply if you have&hellip; or if you are &hellip;</i></b></p><p><br>
</p><ul><li>Minimum 5 years of experience in retail with proven successful sales and services in store.
</li><li>Minimum 2 to 3 years&rsquo; experience in team management.
</li></ul><ul><li>3 years in the beauty industry.</li><li>
Advanced skincare knowledge.</li><li>
Bachelor&rsquo;s degree.</li><li>
English &ndash;Advanced level.</li><li>
Arabic is a plus.</li><li>
Digital orientation/analytical skills/business acumen.</li><li>
Excellent communication/public speaking skills.</li><li>
Ability to develop and manage people.</li><li>
Commercial awareness.
</li><li>Strong training &amp; coaching ability on product and services.</li><li>
Intermediate MS Office Skills.</li></ul><p></p><p><b><br>
Here, you will find:</b></p><p></p><ul><li><b><br>
Community,</b> in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li><b>
Culture </b>of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li><b>
Work that brings fulfillment.</b> From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul></div>

Skincare Manager

Join Sephora and explore 32   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.