Qureos Mentor

Sequel Med Tech

<div><div><b>About Sequel</b></div><div>
Sequel, headquartered in Manchester, New Hampshire, is a company developing the next generation of transformative drug-delivery advancements starting with diabetes. Sequel&rsquo;s approach is to look at diabetes management holistically to advance systems that make living with diabetes simpler and easier for all. Sequel&rsquo;s flagship product, the twiist Automated Insulin Delivery (AID) System, launched in July 2025 for people with type 1 diabetes providing them with personalized diabetes management.</div><div></div><div><p><b><br>
Job Overview:
</b></p><p>Sequel&rsquo;s Customer Care Center is the pulse of our organization, serving customers 24/7 across their entire device journey. As a Clinical Product Specialist, you will be critical in assisting pump users and their families with their twiist experience. You will use your clinical acumen and experience with diabetes education to offer product instruction, guidance, and troubleshooting support to customers and caregivers in a virtual call center environment during scheduled hours. Your expertise will directly impact customer outcomes and enhance the overall user experience with our medical device.</p>
<p><b>
Current shifts available for this position include:</b></p>
<div>
Wednesday - Sunday, 930am-6pm ET</div>
<div></div>
<div>Wednesday- Sunday, 3pm-1130pm ET</div>
<div></div>
<div>Wednesday- Sunday, 1030pm-7am ET</div>
<div></div>
<div>Wednesday- Sunday, 1130pm -8am ET</div>
<div></div>
<div>Saturday- Wednesday, 4pm-1230am</div>
<div></div>
<div>Saturday- Wednesday, 1130am-8pm</div>
</div><h3 class="jobSectionHeader"><b>Job Responsibilities and Essential Duties</b></h3><div>
<ul><li>Call Management: Efficiently handle both inbound and outbound calls to provide exceptional support to our customers, utilizing your clinical diabetes educator expertise.</li>
<li>Multi-Channel Communication: Engage with customers through chat and text channels, ensuring responsive and personalized communication.</li>
<li>Critical Thinking and Problem-Solving: Apply critical thinking skills to select appropriate problem-solving methods, utilizing troubleshooting materials and documented resources.</li>
<li>Customer Education: Educate customers on the use of the twiist automated insulin delivery system, addressing their questions and daily use scenarios with clarity and empathy.</li>
<li>Technical Troubleshooting: Resolve issues related to the twiist insulin pump, software, mobile app, and online customer portal, leveraging your technical knowledge and clinical expertise.</li>
<li>Stress Management: Handle clinical and technical questions in potentially stressful situations with composure, demonstrating the ability to de-escalate challenging interactions.</li>
<li>First Contact Resolution: Strive to resolve issues on the first contact by actively listening, identifying, and solving problems with patience and understanding.</li>
<li>Tier 2 Support: Respond to Tier 2 calls requiring advanced clinical and diabetes therapeutic area knowledge.</li>
<li>Virtual Product Training: Deliver scheduled virtual product training to new twiist users.</li>
<li>Accurate Documentation: Thoroughly and accurately document customer interactions using CRM software, ensuring all details are captured and maintained.</li>
<li>Adherence to Guidelines: Follow approved communication guidelines when addressing customer inquiries, maintaining professionalism and consistency.</li>
<li>Safety and Compliance: Identify and report potential health and safety issues with the product, adhering to company policies and regulatory, legal, and safety requirements.</li>
<li>Training and Certification: Complete the required training and onboarding processes, including obtaining basic certification for job responsibilities.</li>
</ul></div><h3 class="jobSectionHeader"><b>Minimum Requirements (Education and Experience)
</b></h3><div><ul><li>Certified Diabetes Care and Education Specialist (CDCES) certification required.</li>
<li>2+ years of experience coordinating and conducting diabetes education with strong experience in the technical use of diabetes technology.</li>
<li>2+ years of customer service/contact center experience, preferably in medical device troubleshooting.</li>
<li>Call center experience in diabetes medical device support/sales preferred.</li>
</ul></div><h3 class="jobSectionHeader"><b>Required Knowledge, Skills and Abilities</b></h3><div>
<ul><li>May require rotating coverage during holidays and weekends. Hours subject to change based on operational needs.</li>
<li>Bilingual (English and Spanish) speaking candidates is a plus.</li>
<li>Comprehensive knowledge of the diabetes disease state and experience in training on insulin pumps and automated insulin delivery devices.</li>
<li>Effective verbal and written communication skills, enabling clear communication with customers via telephone, chat, text, and email.</li>
<li>Experience providing omni-channel remote support, particularly in a high-volume, regulated environment.</li>
<li>Skilled in using CRM tools.</li>
<li>The ability to provide technical information is an easy-to-understand manner.</li>
<li>Working knowledge of Microsoft Office applications.</li>
<li>Quick learner; thriver in a fast-paced environment.</li>
<li>Participates in rotation for coverage during off-shift hours/weekends/holidays as required</li>
<li>Position remotely based but requires 1 week of travel for new hire training meeting to home office in Marlborough, MA.</li>
</ul>
</div><div></div><div>Sequel Med Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div><div>
</div><div>
At Sequel, we believe that when you thrive, we thrive. That&rsquo;s why our benefits package is designed to support you from day one. You&rsquo;ll be automatically enrolled in our 401k plan, featuring a 6% company match and 100% immediate vesting. We&rsquo;re committed to your well-being and understand the unique needs of employees and families living with diabetes, so we offer capped out-of-pocket insulin costs and GLP-1 coverage across all plans. You&rsquo;ll have access to a variety of Meritain health insurance plans to suit your needs and can also take advantage of Flexible Spending Accounts (FSAs) or Health Savings Account (HSA). Our comprehensive benefits package includes vision and dental coverage, plus voluntary options such as long-term disability, accident, critical illness, hospital indemnity, and even discounts for pet care. In addition, we provide employer-paid short-term disability and life insurance for extra peace of mind.<br>
</div><div></div><br>
<div>We know the importance of taking time to rest and recharge. That&rsquo;s why Sequel offers flexible PTO, generous paid holidays, and Flex Time options to help you balance work and life when you need it most. Our team enjoys a culture built on hard work, fun, and genuine support. At Sequel, you&rsquo;re not just starting a job, you&rsquo;re building a rewarding career and a brighter future. Join us, and let&rsquo;s thrive together!</div><div>
</div><div>
Environmental/Safety/Physical Work Conditions</div><div>
Ensures environmental consciousness and safe practices are exhibited in decisions</div><div>
Use of computer and telephone equipment and other related office accessories/devices to complete assignments</div><div>
May work extended hours during peak business cycles</div><div>
Physical requirements such as lifting specific weights</div><div>
Some travelling is expected</div></div>

Clinical Product Support Specialist

<div><div><b>About Sequel</b></div><div>
Sequel, headquartered in Manchester, New Hampshire, is a company developing the next generation of transformative drug-delivery advancements starting with diabetes. Sequel&rsquo;s approach is to look at diabetes management holistically to advance systems that make living with diabetes simpler and easier for all. Sequel&rsquo;s flagship product, the twiist Automated Insulin Delivery (AID) System, launched in July 2025 for people with type 1 diabetes providing them with personalized diabetes management.</div><div></div><div><div><br>
<div>
<div><div><div><p>Job Overview:</p>
</div>
<div><p>The Senior Manager, HCP Field Marketing plays a critical, strategic role in driving adoption of Sequel&rsquo;s twiist AID system by empowering our field-facing teams&mdash;Territory Business Leaders, Clinical Diabetes Specialists, Area Business Leaders, and National Account Directors&mdash;with best-in-class marketing tools, messaging, and resources that fuel effective conversations and increase HCP engagement.</p></div><div><br>
<p>
</p></div><div><p>This role is ideal for a highly collaborative, independent leader with broad commercial experience (e.g., sales, marketing, product) who can not only develop and deliver impactful materials but also drive alignment and consensus across functions. The ideal candidate is proactive in collecting field insights, gaining stakeholder buy-in, and measuring impact to ensure Sequel&rsquo;s field resources are continuously optimized for effectiveness. This person should be comfortable working in a dynamic, fast-paced environment, and will serve as a key partner to Sales, Clinical, Medical Affairs, and Regulatory.</p></div><div><br>
<p>
</p></div><div><p>This is an exciting opportunity to shape Sequel&rsquo;s HCP engagement strategy during a high-growth phase of our launch. Diabetes therapeutic area experience is strongly preferred.</p></div><div><br>
<p>
</p></div><div><p>Job Responsibilities and Essential Duties:</p>
</div>
<div><ul><li><p>Develop Field Marketing Materials: Lead the planning and development of high-quality sales tools, collateral, presentations, objection handlers, and other materials to support Sequel&rsquo;s field sales teams across the customer journey. Requires both strategic planning of, and tactical hands-on creation, of said materials.</p>
</li>
</ul></div><div><ul><li><p>Drive Cross-Functional Alignment: Collaborate closely with Sales, Clinical, Medical Affairs, Product Management, Regulatory, and Marketing leadership to ensure alignment, buy-in, and feedback on all field initiatives.</p>
</li>
</ul></div><div><ul><li><p>Ensure Compliance: Manage the MLR (Medical, Legal, Regulatory) review process to gain approval for all field marketing materials; ensure strict adherence to FDA regulations, industry standards, and Sequel policies.</p>
</li>
</ul></div><div><ul><li><p>Field Team Collaboration: Act as a strategic partner to sales leadership and field teams by proactively soliciting insights, validating needs, and translating feedback into marketing strategies that drive adoption and performance.</p>
</li>
</ul></div></div><div><div><ul><li><p>Content Customization: Adapt marketing materials to address regional and customer-specific nuances while maintaining brand consistency.</p>
</li>
</ul></div><div><ul><li><p>Sales Enablement: Build marketing toolkits, launch packs, and digital resources to empower field teams with easy access to effective, compliant selling tools.</p>
</li>
</ul></div><div><ul><li><p>Insight-Driven Iteration: Monitor usage and effectiveness of materials, analyze performance data, and continuously refine resources based on field input, outcomes, and analytics.</p>
</li>
</ul></div><div><ul><li><p>KOL Program Support: Work with Med Affairs to develop the KOL program, including Speakers Bureau.</p>
</li>
</ul></div><div><ul><li><p>Training and Rollout: Collaborate with Sales Training and Marketing teams to deliver onboarding, training, and ongoing education to the field on new marketing resources and tools.</p>
</li>
</ul></div><div><ul><li><p>Customer Insights: Gather feedback from the field about customer needs, messaging effectiveness, and unmet challenges to inform future marketing strategy and content development.</p>
</li>
</ul></div><div><ul><li><p>Metrics and Reporting: Track and report on the usage and effectiveness of field marketing materials; recommend enhancements based on data and feedback.</p>
</li>
</ul></div><div><ul><li><p>Cross-Functional Partnership: Collaborate with Product Management, Digital Marketing, Clinical Education, and Customer Care to ensure a cohesive and unified customer experience across touchpoints.</p></li></ul><br>
</div>
<p></p><div><p>Minimum Requirements (Education and Experience):</p>
</div>
<div><ul><li><p>Education: Bachelor&rsquo;s degree in marketing, communications, business or a related field, or equivalent combination of education and experience. MBA or advanced degree preferred.</p>
</li>
</ul></div><div><ul><li><p>Experience: 7+ years of progressive experience in field marketing, sales enablement, marketing communications, or product marketing, preferably within a medical device, pharmaceutical, or healthcare technology company.</p>
</li>
</ul></div><div><p>Required Knowledge, Skills and Abilities:</p>
</div>
<div><ul><li><p>Demonstrated success in owning cross-functional projects or programs with proven ability to gain alignment, influence without authority, and drive consensus.</p>
</li>
</ul></div><div><ul><li><p>Strong understanding of FDA regulations, advertising and promotion standards, and experience navigating MLR approval processes.</p>
</li>
</ul></div><div><ul><li><p>Proven ability to develop compelling, compliant marketing materials for field sales teams.</p>
</li>
</ul></div><div><ul><li><p>Excellent project management skills with the ability to handle multiple priorities in a fast-paced environment.</p>
</li>
</ul></div><div><ul><li><p>Strong interpersonal, collaboration, and communication skills; able to work effectively across multiple functions and levels.</p>
</li>
</ul></div><div><ul><li><p>High attention to detail and strong organizational abilities.</p>
</li>
</ul></div><div><ul><li><p>Experience with CRM systems (Salesforce preferred) and content management tools is a plus.</p>
</li>
</ul></div></div><div><div><ul><li><p>Self-starter with a proactive approach to problem-solving and continuous improvement.</p>
</li>
</ul></div><div><ul><li><p>Ability to travel up to 20% for team meetings, sales meetings, and field rides.</p>
</li>
</ul></div><div><ul><li><p>Experience working across multiple commercial functions (sales, marketing, product, training, etc.) or having been promoted through progressively responsible roles is preferred.</p></li></ul><br>
</div>
<p></p><div><p>Environmental/Safety/Physical Work Conditions:</p>
</div>
<div><ul><li><p>Ensures environmental consciousness and safe practices are exhibited in decisions</p>
</li>
</ul></div><div><ul><li><p>Use of computer and telephone equipment and other related office accessories/devices to complete assignments</p>
</li>
</ul></div><div><ul><li><p>May work extended hours during peak business cycles</p>
</li>
</ul></div><div><ul><li><p>Physical requirements such as lifting specific weights</p>
</li>
</ul></div><div><ul><li><p>Some travelling is expected</p></li></ul><br>
</div>
</div></div></div></div></div><p></p><div><div><div><div><div><div><div><p>Quality Requirements</p></div></div><br>
</div>
<div><div><div><p>Build Quality into all aspects of their work by maintaining compliance to all quality requirements. Ensure compliance to all FDA and Worldwide Quality &amp; Compliance regulations (As applicable to the job function). Must have the education and experience to understand and comply with U.S. and Worldwide medical device regulations (As applicable to your job function). Attend all required Quality &amp; Compliance training at the specified interval.</p></div></div></div><br>
</div><br>
<div><div><div><div><p>Permissions</p></div></div><br>
</div>
<div><div><div><p>Each organization shall establish the appropriate authority, and interrelation of all employees who manage, perform, and assess work affecting quality, and provide the independence and authority necessary to perform these tasks.</p></div></div></div><br>
</div><br>
<div><div><div><div><p>Disclaimer</p></div></div><br>
</div>
<div><div><div><p>The above information in this description is intended to describe the general nature and level of work performed. It does not contain nor is it intended to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.</p></div></div><br>
</div>
</div><br>
</div></div></div><div></div><br>
<div>Sequel Med Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div><div>
</div><div>
At Sequel, we believe that when you thrive, we thrive. That&rsquo;s why our benefits package is designed to support you from day one. You&rsquo;ll be automatically enrolled in our 401k plan, featuring a 6% company match and 100% immediate vesting. We&rsquo;re committed to your well-being and understand the unique needs of employees and families living with diabetes, so we offer capped out-of-pocket insulin costs and GLP-1 coverage across all plans. You&rsquo;ll have access to a variety of Meritain health insurance plans to suit your needs and can also take advantage of Flexible Spending Accounts (FSAs) or Health Savings Account (HSA). Our comprehensive benefits package includes vision and dental coverage, plus voluntary options such as long-term disability, accident, critical illness, hospital indemnity, and even discounts for pet care. In addition, we provide employer-paid short-term disability and life insurance for extra peace of mind.<br>
</div><div></div><br>
<div>We know the importance of taking time to rest and recharge. That&rsquo;s why Sequel offers flexible PTO, generous paid holidays, and Flex Time options to help you balance work and life when you need it most. Our team enjoys a culture built on hard work, fun, and genuine support. At Sequel, you&rsquo;re not just starting a job, you&rsquo;re building a rewarding career and a brighter future. Join us, and let&rsquo;s thrive together!</div><div>
</div><div>
Environmental/Safety/Physical Work Conditions</div><div>
Ensures environmental consciousness and safe practices are exhibited in decisions</div><div>
Use of computer and telephone equipment and other related office accessories/devices to complete assignments</div><div>
May work extended hours during peak business cycles</div><div>
Physical requirements such as lifting specific weights</div><div>
Some travelling is expected</div></div>

Senior Manager, HCP Field Marketing

Join Sequel Med Tech and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sequel Med Tech

About Company

Clinical Product Support Specialist

Senior Manager, HCP Field Marketing