Abrar Admin

SEQUOIA HOSPITALITY LLC (SpringHill Suites)

We are looking for a Hotel Front Desk Agent to serve as our guests&rsquo; first point of contact and manage all aspects of their accommodation. The Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have the understanding for customer service and work experience in the hotel industry, we&rsquo;d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.Responsibilities<ul><li>Perform all check-in and check-out tasks</li><li>Manage online and phone reservations</li><li>Inform customers about payment methods and verify their credit card data</li><li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li><li>Welcome guests upon their arrival and assign rooms</li><li>Provide information about our hotel, available rooms, rates and amenities</li><li>Respond to clients&rsquo; complaints in a timely and professional manner</li><li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests&rsquo; needs</li><li>Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests</li><li>Upsell additional facilities and services, when appropriate</li><li>Maintain updated records of bookings and payments</li><li>Shifts are variable, either 7am-3pm/3pm-11pm. Weekend availability required.</li></ul>Skills<ul><li>Work experience as a Hotel Front Desk Agent, Receptionist or similar role</li><li>Experience with hotel reservations software, like Fosse.</li><li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li><li>Customer service attitude</li><li>Excellent communication and organizational skills</li></ul>Job Type: Full-timePay: From $14.50 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

Front Desk Agent

Join SEQUOIA HOSPITALITY LLC (SpringHill Suites) and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

SEQUOIA HOSPITALITY LLC (SpringHill Suites)

About Company

Front Desk Agent