Urwah Admin

Serco

<div><div><b>Technician Water Network Pump Mechanic</b><br>
<b>Impact a better future</b></div><div></div><p><br>
We are a multinational organization with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence &amp; Advisory sectors, delivering services in Asset Management, Customer Experience, Fire &amp; Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by &quot;Bringing National Visions to Life&quot;.</p><div>
Your Opportunity</div><p>
We are looking for a Technician-Water Network Pump Mechanic to carryout preventative, corrective and breakdown maintenance on various types of pumps individually or as part of a technical team, within a designated area, whilst ensuring minimal disruption to the operations. Carry out all technical and safety instructions from staff, to conform to policy and procedures.</p><p>
The role will be based in Dubai Airports.</p><div>
Key accountabilities</div><ul><li>
Inspect, diagnose and perform major and minor repair work on various types pumps, hydraulic equipment, compressors, controls, valves and related equipment.</li><li>
Perform routine and preventative maintenance on pumps, engines and compressors.</li><li>
Ability to conform to all general and technical safety requirements at all times to ensure the health, safety &amp; welfare of self and others at work.</li><li>
Any other work as assigned by the electrical supervisor/duty engineer to achieve the purpose.</li><li>
Can read interpret and describe the functionality of electrical drawings (circuit and wiring diagrams/schematic and layout drawings) irrespective of manufacturer.</li><li>
Can correctly setup and use electrical test equipment and interpret the test results to include.</li><li>
Knowledge in the use &amp; interpretation of Local and International Electrical Standards and Regulations.</li><li>
Sees those they interact with as customers and seeks to identify and meet needs, taking swift action to resolve issues with integrity. Always alert to the customer&rsquo;s point of view and demonstrates a sense of urgency.</li><li>
Sets clear team objectives and establishes courses of action for self and others to ensure that work is completed on time.</li><li>
Interacts with others in a way that gives them confidence in own intentions and those of the organisation. Role models the Serco Values.</li><li>
Engages and influences others by using a wide range of communication methods and styles. Facilitates understanding and encourages communication both within own team and more broadly.</li></ul><div>
Specific requirements</div><ul><li>
High School Certificate or Industrial Training Institute Diploma (3-year duration) in Mechanical Maintenance or equivalent (post high school)</li><li>
IOSH Working Safely Certificate or equivalent</li><li>
Current valid UAE driving license is desirable</li><li>
Minimum three (3) year experience within pump repair related environment or similar</li><li>
Good level of spoken and written English</li><li>
Working knowledge in MS Office (Word / Excel / Power point)</li><li>
Ability to perform safely and correctly the following on Low voltage (LV) equipment and systems:<br>
- Electrical Isolations and LOTO - Planned preventative maintenance (PM) routines - Corrective maintenance (CM) - Breakdown maintenance (BD)</li></ul><div>
Join Us</div><div>
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.</div><div></div><div><br>
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.</div><div></div><div><br>
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.</div></div><div></div>

Technician Water Network/Pump Mechanical-Dubai Airport Technical Manpower

<div>Position Description :
<p>
If you love high profile and challenging projects supporting the US Navy - Serco has a great opportunity for you! Serco supports the US Navy as a prime for contracts within OPNAV. The US Navy headquarters staff at the Pentagon, known as OPNAV, supports the Chief of Naval Operations in his mission to support the warfighter by setting requirements, budgeting resources, and managing programs for many different Navy programs. You will be part of a small, dedicated team that works closely with the customer and other Serco teams to deliver quality systems.</p><div></div><div><br>
This <b>Satellite Communications Analyst</b> will be on a dynamic team, providing management support services to facilitate Warfighting, Manpower and Business transformation initiatives. You will provide strategic, operational, and tactical level support regarding current and future Requirements Generation/Capability Development; Programmatic, Budgeting, Cost-Control; and Strategic Governance and Policy initiatives. The work will be performed at the <b>Pentagon in Arlington, Virginia</b>. Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors.</div><p></p><p><b><br>
This position is contingent upon your ability to maintain and transfer your ACTIVE TS/SCI Security clearance</b></p><p></p><p><b><br>
In this role, you will:</b></p><ul><li>
Support in developing recommendations for Navy capability requirements and programming strategies, ensuring synchronization with Navy, Joint, and any other applicable guidance and direction.</li><li>
Support the designated Requirements Officer (RO) with all requirements liaison and collaboration activities with other Services, the Joint Staff, and other organizations by reviewing queries, tracking issues and/or concerns, and preparing draft responses in an appropriate format within designated timelines/due dates.</li><li>
Draft, conduct reviews, provide analysis, deliver recommended actions, and support staffing of all Joint and Navy initiatives and associated documents (e.g. Initial Capabilities Document (ICD), Capabilities Development Documents (CDD), Capability Production Document (CPD), Joint Operation Concepts (JOC), and Joint Functional Concepts (JFC)) to the designated RO to ensure all documentation meet established requirements and within designated timelines/due dates</li><li>
Articulate customer interests and position on warfighting mission and capability analyses and apply findings in support of PPBE-related decisions. Analyze proposed and existing modeling and simulation plans and studies, provide summaries, briefs, and recommended positions to support Program Objective Memorandum (POM) planning.</li><li>
Support OPNAV Resource Sponsors in all PPBE phases.</li></ul><div></div><p><b><br>
GET TO KNOW YOUR RECRUITER!</b></p><p></p>
Qualifications:
<p><b>
 To be successful in this roll, you will have:</b></p><ul><li>
An active TS/SCI security clearance<ul><li>
U.S Citizenship required</li></ul></li><li>
A Bachelor&rsquo;s degree<ul><li>
Or a High School Diploma/GED with 4 additional years of experience in lieu of degree</li></ul></li><li>
Have strong understanding of DoD Wideband Satellite Communications</li><li>
Minimum 5 years of experience (Active/ Guard/Reserve Duty, United States Government (USG) Civilian, or Defense Contractor) with at least 2 years of experience on a major staff such as Office of the Secretary of Defense, Joint Staff, Combatant Command, Military Department or Service, Agency or Intel Community (IC) Staff</li><li>
Possess understanding of Navy communications systems (Tactical Networks and Communication, Command, and Control (C3) programs, projects, and initiatives such as CANES, Automated Digital Networking System (ADNS), Wideband and Narrowband SATCOM, etc.)</li><li>
Working knowledge of all of the following financial and IT systems databases: RAPS, PBIS, PBIS-IT, DITPR-DON, and DADMS and the skills to be able to conduct data-mining these and other data sources, both within and external to the DoD</li><li>
Proficiency with executive correspondence and Microsoft Office products including Word, PowerPoint, and Excel</li><li>
Travel may be required up to 10%</li></ul><p><b>
Additional desired experience and skills:</b></p><ul><li>
OPNAV or military staff experience</li></ul><div>
If you are interested in supporting and working with our military and sailors and a passionate Serco team - then submit your application now for immediate consideration. It only takes a few minutes and could change your career!</div>
Company Overview :
<p>
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco&rsquo;s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.</p><div></div><p><br>
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.</p><div></div><p><br>
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.</p><div></div><p><br>
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.</p><div></div><p><br>
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</p>
Pay Transparency:
<div>
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance&mdash;so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.</div><div></div><div><br>
Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.</div><div></div><div><br>
Benefits HIGHLIGHTS &ndash; Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role).</div><br>
<div></div><ul><li>
Medical, dental, and vision insurance</li><li>
Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract</li><li>
401(k) plan that includes employer matching funds</li><li>
Tuition reimbursement program</li><li>
Life insurance and disability coverage</li><li>
Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection</li><li>
Birth, adoption, parental leave benefits</li><li>
Employee Assistance Plan that includes counseling conditions</li><li>
Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.</li></ul><div>
To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us.</div><div></div><div><br>
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco&rsquo;s external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.</div></div>

Satellite Wideband Communications Analyst - (Pentagon/VA)

<div><p><b>Operations Manager - Palm Jumeirah Monorail</b><br>
<b>Impact a better future</b></p><p>
At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.</p><p></p><p><br>
We have been operating in the Middle East since 1947 and have a profound understanding of the region.</p><p></p><p><br>
With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.</p><p></p><p><br>
Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world&rsquo;s most complex challenges.</p><p><br>
Your Opportunity</p><p>
The Operations Manager is responsible for the establishment and development of the Palm Jumeirah Monorail&rsquo;s Operations, Engineering, Security, and Safety Management functions, to ensure the delivery of excellent customer service, strong financial returns, continuous service improvements, and business growth.</p><p></p><p><br>
They will act as the Professional Head of Operations and lead the successful implementation of the major overhauls programme.</p><p></p><p><br>
The ideal candidate must be a skilled manager with strong abilities in communication, motivation, and staff development. They should be politically astute, able to communicate effectively with government agencies, board members, clients, contractors, and staff.</p><p></p><p><br>
The candidate should be highly motivated and sufficiently flexible to work in a time-sensitive environment, responding quickly and effectively to unexpected workloads, events, and emergencies, including fulfilling senior on-call responsibilities.</p><p></p><p><br>
They must be able to make well-considered decisions based on complex information, multitask effectively, and analyze situations promptly and objectively to determine the proper course of action or alternatives without compromising human safety, quality, or performance targets.</p><p></p><p><br>
Key Accountabilities</p><ul><li><p>
Provides direction and leadership to the Palm Jumeirah Monorail team to achieve agreed business objectives and targets.</p></li><li><p>
Identifies and implements improvements to enhance the delivery of high-quality customer service.</p></li><li><p>
Manages day-to-day relationships with local customers to resolve issues and problems.</p></li><li><p>
Builds strong teamwork across different areas of the contract and ensures that system security and robustness are maintained.</p></li><li><p>
Develops contract activities to optimize growth, margin, and customer service, identifying and acting upon opportunities for organic growth.</p></li><li><p>
Leads new business growth within the mobility sector.</p></li><li><p>
Leads and manages safety, regulatory, reputational, and security risks associated with incidents or service delivery failures.</p></li><li><p>
Conducts regular reviews of service delivery performance, prepares reports, and provides data as required.</p></li><li><p>
Establishes and maintains effective working relationships with emergency services.</p></li><li><p>
Serves as a member of the ME UAE Senior Leadership Team (SLT).</p></li></ul><p></p><p><br>
Specific Requirements</p><ul><li><p>
Ideally holds a degree in a relevant engineering discipline.</p></li><li><p>
Ideally professionally qualified with membership in a recognized engineering institution.</p></li><li><p>
Minimum of 10 years&rsquo; general operations and maintenance management experience.</p></li><li><p>
At least 5 years&rsquo; specific operations and maintenance management experience within the rail industry.</p></li><li><p>
Working knowledge of the methods, equipment, and techniques used in the design, development, maintenance, and operation of rail systems.</p></li><li><p>
Good understanding of rail system fundamentals, such as driverless trains, moving block signalling systems, third-rail power supply distribution, platform screen doors, automatic gates and fare collection systems, tracks and crossovers, control and communication systems, and electrical and mechanical systems, as well as their maintenance processes.</p></li><li><p>
Thorough understanding of all aspects of safety related to railway operations and maintenance.</p></li><li><p>
Certified Lean Six Sigma Yellow / Green / Black Belt preferred.</p></li></ul><p></p><p><br>
Join Us</p><p>
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.</p><p></p><p><br>
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.</p><p></p><p><br>
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit <b>careers.serco.com</b> for more information.</p></div>

Operations Manager - Palm Jumeirah Monorail

<div>Position Description :
<p>
Looking for an opportunity at a place you can have influence and make a difference every day? Then Serco has the right opportunity for you!</p><p></p><p><b><br>
As the Logistics Sustainment Analyst (Submarines), you will provide programmatic support to one of our NAVSEA customers in the Washington, DC area.</b> Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors.</p><div></div><div><b><br>
This position is contingent upon your ability to maintain/transfer your Secret clearance.</b></div><p></p><p><br>
Serco supports the US Navy as a subcontractor for their Team Submarine contract supporting the sustainment of submarines. The Team Submarine concept unifies once diverse submarine-related activities into a single submarine-centric organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the submarine research, development, acquisition, and maintenance communities. Team Submarine provides improved communication among the various offices that contribute to the overall success of the United States Submarine Force.</p><div></div><div><b><br>
In this role, you will:</b></div><ul><li>
Assist in the development of logistics support plans (LCSP, SPB, etc.) and logistics considerations in program planning and documentation.</li><li>
Support Configuration Management (CM) Program audits, supportability assessment reviews, technical reviews, and evaluate documentation for impacts to logistics and life-cycle logistics support.</li><li>
Monitor, document, and track Configuration Status Accounting (CSA) and logistics in-service submarine platforms metrics, processes, and procedures.</li><li>
Participate and support Diminishing Manufacturing Sources and Material Shortages (DMSMS) and Obsolescence Management IPTs/WGs.</li><li>
Support the Reliability Control Board (RCB), Sustainment IPT, Reliability Centered Maintenance (RCM) workshops and provisioning conferences.</li><li>
Support of HM&amp;E/NPES systems, subsystems, equipment, and component change-out integrated product support elements/integrated logistics support (ILS) elements product update/development/ILS certification.</li><li>
Provide Logistics review and analysis of change proposals, design improvement proposals, drawing changes, technical manual development, and lifecycle supportability/sustainment considerations.</li><li>
Provide review and analysis of risk mitigation issues with respect to new design proposals resulting from Reduction of Total Ownership Cost initiatives.</li><li>
Coordinate with in-service submarine platform key product support providers to identify, track and resolve CM and ILS product deficiencies.</li><li>
Coordinate ILS meetings, record meeting minutes, provide logistical support, brief, and track action items/milestones.</li><li>
Assess and provide quality assurance feedback on all ILS documentation, draft instructions, and product deliverables.</li><li>
Provide high-level administrative support to senior leadership, including calendar management, meeting coordination, and preparation of reports, presentations, and correspondence.</li></ul><p>
MEET YOUR RECRUITER!</p><div></div>
Qualifications:
<div><b>
To be successful in this role, you will have:</b></div><ul><li><b>
Must have an active DoD Secret clearance</b><ul><li><b>
U.S Citizenship Required</b></li></ul></li><li>
A Bachelor's degree in a relevant field with minimum 5 years of relevant experience or<ul><li>
An Associate's Degree and 2 years of additional experience will be considered in lieu of Bachelor's Degree or a High School Diploma/GED and 4 years of additional experience will be considered in lieu of Bachelor's Degree.</li></ul></li><li>
Navy/NAVSEA/submarine sustainment experience.</li><li>
Working knowledge of configuration management and modernization/alteration ILS processes and tools.</li><li>
Proficiency in Microsoft Office, specifically, Word, Excel, PowerPoint, and Outlook software.</li><li>
Excellent verbal and written communication skills, as well as presentation skills.</li><li>
High comfort level working with and around all military/organizational levels, clients, customers, suppliers, and visitors.</li><li>
Must be highly reliable and demonstrate personal initiative to operate in a fast-paced environment with changing priorities.</li><li>
Ability to travel up to 10%.</li></ul><div><b>
Additional desired experience and skills:</b></div><ul><li>
Specialized experience with the following IT systems is desired: Advanced Technical Information System (ATIS), Integrated Product Development Environment (IPDE), Model Based Product Support (MBPS).</li><li>
Familiarity with DoD and NAVSEA Policy and Instructions for Logistics, Product Support and Digital Transformation, and Military Standards such as MIL-STD-3100 for Technical Data Packages.</li><li>
Specialized experience with IT projects involving the following topics is desired: legacy data management, large data migration efforts, transition of enterprise-level IT capabilities, modernization, and compliance with data standards.</li><li>
Working knowledge and experience in Navy acquisition, Integrated Product Support (IPS), and submarine sustainment, to include regulations, policies, processes, budget management, Information Technology (IT) systems, and techniques for product analysis in support of US Fleet operations.</li><li>
Working knowledge of Navy correspondence and records management requirements, including security classification and handling restrictions; and Navy correspondence</li><li>
Information Technology resources used to support acquisition and IPS, such as CDMD-OA, ARIS, ATIS, ERP, NTIRA, NDE, OneTouch, Haystack, etc.</li><li>
Experience working data analytics to collect and clean data from internal databases or spreadsheets and build reports/develop metrics and KPI&rsquo;s.</li></ul><p><br>
</p><div>If you are interested in supporting and working with our military and sailors, and a passionate Serco team, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!</div>
Company Overview :
<div>
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco&rsquo;s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.</div><div></div><div><br>
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.</div><div></div><div><br>
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.</div><div></div><div><br>
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.</div><div></div><div><br>
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>
Pay Transparency:
<div>
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance&mdash;so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.</div><div></div><div><br>
Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.</div><div></div><div><br>
Benefits HIGHLIGHTS &ndash; Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role).</div><br>
<div></div><ul><li>
Medical, dental, and vision insurance</li><li>
Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract</li><li>
401(k) plan that includes employer matching funds</li><li>
Tuition reimbursement program</li><li>
Life insurance and disability coverage</li><li>
Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection</li><li>
Birth, adoption, parental leave benefits</li><li>
Employee Assistance Plan that includes counseling conditions</li><li>
Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.</li></ul><div>
To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us.</div><div></div><div><br>
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco&rsquo;s external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.</div></div>

Logistics Sustainment Analyst (Submarines)

<div>Position Description :
<p>
Serco is excited to continue our support to the F-35 Joint Strike Fighter Program Office (JPO). This contract provides program management support in support of the full acquisition lifecycle of the F-35 program, to include development, production, and sustainment.
</p><p>Our AFLCMC/WJ Configuration Manager, located in Wright-Patterson AFB, OH, supports the F-35 AFLCMC/WJ Chief Engineer. The AFLCMC/WJ Configuration Manager is responsible for performing configuration management coordination and documentation actions necessary to track and document the baseline system configuration of the F-35A and all integrated subsystems. Configuration management documentation includes logistics, training, mission planning, and aircraft systems in support of AFLCMC/WJ activities to include continued airworthiness. As such, the Configuration Manager has broad understanding of the current aircraft systems and support systems specifications and be abreast of future changes for the F-35A and report to AFLCMC/WJ Chief Engineer potential risks and issues as well as specific impacts and concerns to the Air Force customers. The AFLCMC/WJ Configuration Manager also serves as a focal point for the F-35 AFLCMC/WJ&rsquo;s file management custodian who is responsible for maintaining all electronic media and documentation required by Air Force Instruction (AFI).</p><div>
In this role, you will:</div><ul><li>
Attend and/or administer F-35 technical meetings (virtual and site meetings).</li><li>
Preparation of analysis products, trip reports and periodic reports in support of the above duties.</li><li>
Provide recommendations, written papers, and briefs to support the US Air Force (AF) JSF acceptance and airworthiness.</li><li>
Provide white papers and/or PowerPoint briefings in support of AFLCMC/WJ documenting the AF position on F-35A.</li><li>
Provide data recording and analysis of F-35 configuration.</li><li>
Develop written guidance and procedures for file management in accordance with Air Force Instruction (AFI).</li><li>
Provide other deliverables as directed by AFLCMC/WJ Chief Engineer or Director.</li><li>
Provide detailed documentation management of the F-35A Air System to include Vehicle Systems, Weapon Integration, Propulsion, Mission Systems (MS), Off-Board Mission Systems (OMS), Human System Integration (HSI), Training Systems, and Autonomic Logistics (AL).</li><li>
Participate on behalf of AFLCMC/WJ in system engineering technical reviews, Airworthiness, service acceptance, DD-250 and LRIP/Lot contract compliance, track Joint Technical Data (Flight Series data, technical orders), software/block plan configuration management, and configuration review teams.
</li><li>Review and provide analysis of air system change management to include modifications, action requests (AR), software problem and anomaly report (SPAR), deficiency report (DR) and change requests (CR) and track as they progress through contractor and government approval boards. Assist Systems Engineer in the analysis of all contractor provided design documentation. Supports and manages the coordination of these actions with USAF agencies to develop a single service position to the Joint Strike Fighter Program Office (JSFPO).
</li><li>Support preparation of both Unclassified and Classified F-35A briefings to General Officer level USAF stakeholders as directed by the AFLCMC/WJ. Review and comment on JPO databases to include CMPro. Develop and maintain file management system for historical tracking in accordance with AFI.</li></ul><p>
You will be part of a dynamic team of F-35 JPO staff at Wright-Patterson AFB, OH, who works closely with the customer and other key F-35 National Security and Allied stakeholders to deliver quality F-35 systems.</p><p></p><p><br>
Get to know your Recruiter</p><br>
<p></p>
Qualifications:
<div>
To be successful in this role , you will have:</div><ul><li>
The ability to provide onsite support at the Wright-Patterson AFB, OH, AFLCMC/WJ, F-35 Joint Program Office (JPO) a minimum of 2-3 days per week, each week. Onsite days in the JPO office may increase to provide onsite support up to 5 days per week to support the needs of the customer. Exact days in office at the JPO must be coordinated with F-35 customer and approved by your Serco manager.</li><li>
An active Secret clearance.</li><li>
An Associates Degree.</li><li>
A minimum of 6 years of experience in program management, technical or business analysis discipline.</li><li>
Previous experience in configuration identification, control, audit, and status accounting; DOD configuration management policies, procedures, review cycles, instructions, and standards; engineering change proposal evaluations.</li><li>
Previous experience with development, production, ancillary equipment, ground support equipment, test &amp; evaluation, and fleet operations of a DoD and international acquisition aircraft program.</li><li>
Previous experience evaluating Major Variance Requests, Specification Change Notices, Engineering Change Requests/Proposals, Manufacturing Build Records, Sustainment as Maintained Records and other documents.</li><li>
Previous experience in providing guidance and assistance in configuration management and change control and ensuring that all Class I (Major) changes and variances are properly processed and dispositioned.</li><li>
Previous experience in collecting and maintaining process metrics and reporting techniques to ensure compliance with DOD level Data Management Program policies and procedures.</li><li>
Travel up to 10%.</li></ul><div></div><ul><li><div><br>
Addtional Desired Skills:</div><ul><li><div><ul><li>
Microsoft Offices to include: Outlook,Teams, SharePoint, Excel, Word, and PowerPoint.</li></ul></div></li></ul></li></ul><div>
If you are interested in supporting and working with our military and a passionate Serco team. Submit your application now for immediate consideration. It only takes a few minutes and could change your career!</div><ul><li><div><br>
</div></li></ul>
Company Overview :
<p>
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco&rsquo;s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.</p><div></div><p><br>
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.</p><div></div><p><br>
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.</p><div></div><p><br>
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.</p><div></div><p><br>
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</p>
Pay Transparency:
<div>
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance&mdash;so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.</div><div></div><div><br>
Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.</div><div></div><div><br>
Benefits HIGHLIGHTS &ndash; Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role).</div><br>
<div></div><ul><li>
Medical, dental, and vision insurance</li><li>
Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract</li><li>
401(k) plan that includes employer matching funds</li><li>
Tuition reimbursement program</li><li>
Life insurance and disability coverage</li><li>
Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection</li><li>
Birth, adoption, parental leave benefits</li><li>
Employee Assistance Plan that includes counseling conditions</li><li>
Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.</li></ul><div>
To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us.</div><div></div><div><br>
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco&rsquo;s external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.</div></div>

F-35 JPO Configuration Management Analyst, (Hybrid Telework)

<div><p><b>Customer Service Representative</b><br>
<b>Impact a better future</b></p><p><b>
Serco:
</b></p><p>At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.</p><p></p><p><br>
We have been operating in the Middle East since 1947 and have a profound understanding of the region.</p><p></p><p><br>
With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.</p><p></p><p><br>
Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world&rsquo;s most complex challenges.</p><p></p><p><b><br>
+impact:</b></p><p>
+impact, Serco&rsquo;s advisory business, specialises in operational transformation and advisory services for government, critical national infrastructure, and regulated business.</p><p></p><p><br>
We bring real-world front-line operating experience and practical insights drawn from successfully delivering the most complex contracts and service solutions around the world.</p><p></p><p><br>
We help our customers set-up and transform their operations by optimising efficiency, improving the service experience and attaining best in class safety and environmental performance. Our practice areas include organisation resilience, experience design, operational and digital transformation, asset &amp; facilities management, HSQ and sustainability.</p><p></p><p><br>
Our work ensures a positive impact where it matters most.</p><p></p><p><br>
We&rsquo;re different because we do.</p><p><br>
<br>
Your Opportunity</p><p>
The purpose of this position is to deliver a safe, reliable, world class and customer focused station environment and train service. You will be an integral part of the customer service team and will take pride in making a positive contribution to the experience of every customer you have the pleasure of engaging with.</p><p></p><p><br>
The ideal candidate will have a strong passion for helping others. They will be a confident, articulate communicator with the ability to adapt communication style to reach different audiences from all walks of life. This role would suit someone who is detail orientated, has strong organisational skills, the ability to handle multiple priorities and is comfortable working in a fast-paced team-orientated environment.</p><p></p><p><br>
This role will be based in Palm Jumeirah Monorail, Dubai.</p><p></p><p><br>
Key accountabilities</p><ul><li><p>
Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the station premises.</p></li><li><p>
Carry out controlled/uncontrolled/emergency evacuation of passengers.</p></li><li><p>
Control and mitigate overcrowding in station and platforms to ensure that passengers flows are managed in an orderly manner.</p></li><li><p>
Deliver essential messages to passengers via audio or visual means in a timely, clear and proactive manner.</p></li><li><p>
Monitor and control the direction of the fare gates in accordance with the flow of passengers, and in the event of an emergency situation.</p></li><li><p>
Provide ticket sales, train services information and respond to passenger enquiries.</p></li></ul><p></p><p><br>
Specific requirements</p><ul><li><p>
Must be comfortable driving the monorail as part of their duty</p></li><li><p>
Ideally a degree holder or higher diploma of post-secondary education in a related discipline.</p></li><li><p>
Good literacy and numeracy skills required for the role.</p></li><li><p>
Ability to understand complex systems and possess good IT skills</p></li><li><p>
Numeracy, in dealing/recording cash transactions.</p></li><li><p>
A minimum of 2 years&rsquo; experience as front-line staff delivering customer service in a Metro station or equivalent;</p></li><li><p>
A minimum of 1-year experience of driving passengers in a safe manner according to prescribed routes.</p></li><li><p>
Experience and understanding of dealing with customers and conflict resolution techniques.</p></li><li><p>
Basic understanding of station operations and associated activities.</p></li></ul><p></p><p><br>
Join Us</p><p>
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.</p><p></p><p><br>
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.</p><p></p><p><br>
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit <b>careers.serco.com</b> for more information.</p></div>

Customer Service Representative-Palm Jumeirah Monorail

<div><p><b>Soft Services Manager</b><br>
<b>Impact a better future</b></p><p>
At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.</p><p></p><p><br>
We have been operating in the Middle East since 1947 and have a profound understanding of the region.</p><p></p><p><br>
With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.</p><p></p><p><br>
Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world&rsquo;s most complex challenges.</p><p><br>
<br>
Your Opportunity</p><p>
The <b>Soft Services Manager</b> will provide advice, guidance, and daily management support to the contract&rsquo;s office services to ensure effective and efficient delivery across the full scope of services. They will be responsible for completing the contracted milestone deliverables and will liaise with and report at least weekly to Serco&rsquo;s senior management and the client on performance and progress, up to completion and sign-off.</p><p></p><p><br>
The ideal candidate will have experience in leading and developing diverse, multi-disciplinary teams and large workforces, with a demonstrable focus on client and end-user satisfaction, as well as strong stakeholder management and communication skills.</p><p></p><p><br>
This role is part of our team at <b>Zayed University</b> in <b>Abu Dhabi, UAE</b>.</p><p></p><p><br>
Key Accountabilities</p><ul><li><p>
Manage the day-to-day service delivery and performance of the Soft Services Department, including Cleaning &amp; Window Cleaning, Pest Control, Waste Management, Timetabling, Service Desk, and Administration Departments.</p></li><li><p>
Ensure that adequate manpower is available at all times, and that all human resource elements of people management - such as discipline, training, performance reviews, objective setting, personal development, mentoring, support, guidance, and counselling - are provided as required.</p></li><li><p>
Ensure proper interdisciplinary coordination and effective communication among staff and with other service providers.</p></li><li><p>
Manage, support, and coach internal team members to deliver services aligned with company and client objectives.</p></li><li><p>
Undertake troubleshooting, customer surveys, quality assessments, and service audits as appropriate to ensure service standards are met.</p></li><li><p>
Develop monthly activity reports as required by senior management and other service users to ensure optimum delivery across all identified areas of service.</p></li><li><p>
Liaise regularly with all internal stakeholders and customers to identify their future needs and expectations regarding the services provided.</p></li><li><p>
Undertake Key Performance Indicator (KPI) and Service Level Agreement (SLA) inspections, and provide service delivery reports to senior management.</p></li><li><p>
Coordinate and attend client and supplier meetings, following up on actions with clear visual aids to track and monitor progress.</p></li><li><p>
Create and maintain a Stakeholder Management Plan relevant to the Soft Services Department, ensuring that stakeholder engagement levels are monitored and any negative feedback is escalated to the General Manager.</p></li><li><p>
Continuously improve systems of communication, maintain business integrity, enhance understanding of customer expectations, and identify and address stakeholder concerns.</p></li><li><p>
Respond in a timely manner to standard and non-standard inquiries from all stakeholders - in person, by telephone, email, or in writing - and represent the department in internal and external meetings, workshops, and presentations as required.</p></li></ul><p></p><p><br>
Specific Requirements</p><ul><li><p>
7+ years of managerial experience in FM Soft Services, including oversight of large or complex facilities or campus-style environments.</p></li><li><p>
Degree or diploma in a relevant discipline.</p></li><li><p>
Hands-on CAFM proficiency (e.g., planning, scheduling, KPI/SLA reporting).</p></li><li><p>
Proven ability to create, standardize, and continuously improve processes and SOPs.</p></li><li><p>
Demonstrated client and end-user focus with strong stakeholder management and communication skills.</p></li><li><p>
Experience in leading and developing diverse, multi-disciplinary teams and large workforces.</p></li><li><p>
Solid subcontractor/vendor management experience, with strong HSE awareness and performance monitoring against KPIs/SLAs.</p></li></ul><ul><li><p>
Experience with SAP, data-driven reporting, and basic budgeting/cost control (preferred).</p></li><li><p>
Professional accreditation such as RICS, IWFM, NEBOSH, or similar (preferred).</p></li><li><p>
Arabic language skills (preferred).</p></li><li><p>
Certified Lean Six Sigma Yellow / Green / Black Belt (preferred).</p></li></ul><p></p><p><br>
Join Us</p><p>
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.</p><p></p><p><br>
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.</p><p></p><p><br>
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit <b>careers.serco.com</b> for more information.</p></div>

Soft Services Manager

Join Serco and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.