Qureos Mentor

Serena & Lily

<div>Design Shop Order Coordinator
DEL MAR, CA
Serena &amp; Lily is seeking an order coordinator at our store in Del Mar, CA. The Design Shop Order Coordinator will play an essential role in the management of Design Shop communication and issue resolution as well as customer service maintenance. The role will act as a liaison between Home Office and Design Shop team. The position requires a mindset of customer service and superb interpersonal skills.
 RESPONSIBILITIES:<ul><li>
Monitor and communicate order status updates to the sales team (including availability issues and backorder notifications).</li><li>
Partner with Retail Operations to complete required order updates.</li><li>
Monitor and reconcile order payment issues.</li><li>
Partner with Retail Support on delivery challenges.</li><li>
Partner with Customer Care in regard to order consolidation requests.</li><li>
Process COM and Custom Upholstery Orders.</li><li>
Assist with inventory receipt and organization; perform regular cycle counts.</li><li>
Manage system Inventory Dashboard (for prompt receipts and fulfillments).</li><li>
Any other tasks and responsibilities as assigned by Leadership.</li></ul>
QUALIFICATIONS:<ul><li>
1-3 years of retail experience, interiors/home furnishings field preferred or 1-3 years as a Store Associate at Serena &amp; Lily</li><li>
Inventory management or warehouse experience preferred</li><li>
Strong communication and interpersonal skills</li><li>
Willingness to ask questions and seek solutions; self - starter</li><li>
Microsoft Windows proficiency, especially Word and Excel</li><li>
Ability to work in a team environment</li><li>
Strong sense of personal style</li></ul>
Essential Physical Requirements:<ul><li>
Ability to process information and merchandise through computer system and POS system.</li><li>
Ability to communicate with associates and clients.</li><li>
Ability to read, count and write to accurately complete all documentation.</li><li>
Ability to freely access all areas of the store including selling floor, stock area, and register area.</li><li>
Ability to operate and use all equipment necessary to run the store.</li><li>
Ability to climb ladders.</li><li>
Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.</li><li>
Ability to work varied hours/days to oversee store operations</li></ul>
COMPENSATION:<ul><li>
$21-26/hr depending on experience. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.</li><li>
Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena &amp; Lily&rsquo;s benefits. Employees can enroll in our company&rsquo;s 401k plan. During the first year of employment, full-time employees accrue fourteen days of PTO and seven paid holidays throughout the year.</li></ul>
#LI-DNI</div>

DESIGN SHOP ORDER COORDINATOR

<div>DESIGN STORE ADVISOR
DEL MAR, CA
Serena &amp; Lily, lifestyle and home furnishings brand, is seeking Associates/Design Advisors our store in Del Mar, CA. Design Shop Advisors are responsible for creating a best-in-class client experience through a superior commitment to sales and service. This is a wonderful opportunity to work in a customer focused and design driven environment. The ideal candidate will act as a brand steward, and enjoy cultivating relationships with clients through exceptional service and design support.
Ideally, we are looking for candidates who are available to work fulltime hours which may include weekends and some summer holidays. Our fulltime roles offer a generous benefits package, and additional perks.
RESPONSIBILITIES:<ul><li>
Embody and operate by the Serena &amp; Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy &amp; Appreciation)</li><li>
Acts as brand steward in all interactions with Clients, Designers, Vendors and Co- workers</li><li>
Create a warm, welcoming, inspiring on brand client experience</li><li>
Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals</li><li>
Resolve client needs quickly through swift communication and partnership from leadership</li><li>
Drive customer retention and loyalty through order and quote follow up</li><li>
Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard</li><li>
Proactively clientele using S&amp;L leads to provide an enhanced customer experience for all customers including members of our Trade Program</li><li>
Other tasks assigned by Leadership</li></ul>
QUALIFICATIONS:<ul><li>
1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry</li><li>
Excellent communication skills, willingness to engage with clients</li><li>
Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices</li><li>
Proven ability to sell, utilizing product knowledge, brand inspiration and design/d&eacute;cor</li><li>
Ability to use a MacBook for web navigation, email and Zoom, 2 and 3-D rendering experience a plus</li><li>
A passion for the home design and ensuring an outstanding customer experience</li><li>
Willingness to ask questions and seek solutions; a self starter</li><li>
Ability to work in a team environment</li><li>
Strong sense of personal style</li></ul>
Essential Physical Requirements:<ul><li>
Ability to process information and merchandise through computer system and POS system.</li><li>
Ability to freely access all areas of the store including selling floor, stock area, and register area.</li><li>
Ability to operate and use all equipment necessary to run the store.</li><li>
Ability to climb ladders.</li><li>
Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.</li><li>
Ability to work varied hours/days to as well as weekends and holidays</li></ul>
COMPENSATION:<ul><li>
$24-28/hr depending on experience. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.</li><li>
Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena &amp; Lily&rsquo;s benefits. Employees can enroll in our company&rsquo;s 401k plan. During the first year of employment, full-time employees accrue fourteen days of PTO and seven paid holidays throughout the year.</li></ul>
#LI-DNI</div>

DESIGN SHOP ADVISOR

<div>DESIGN SHOP LEADER
WINNETKA, IL
Serena &amp; Lily is seeking a Design Shop Store Leader to lead our Design Shop in Winnetka, IL. The Design Shop Leader is responsible for establishing and maintaining client services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through hiring, merchandising, inventory, expense control, human resources management, and managing operating costs and shrinkage. This is a wonderful opportunity to be a leader in a customer focused and design driven environment.
RESPONSIBILITIES:<ul><li>
Master, teach and hold team accountable for embodying and operating by the Serena &amp; Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence &amp; Appreciation)</li><li>
Ensure Brand Expression is always conveyed appropriately in Design Shop presentation and associate behavior</li><li>
Ensure that each client and/or designer receives outstanding client service by providing a warm, friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of client service</li><li>
Master and teach brand standards regarding outreach, design advice, floorplans and mood board creation for in-store or virtual design advise requests</li><li>
Create a warm, welcoming, inspiring, and empathetic on-brand client experience</li><li>
Manage Assistant Store Leader and Design Advisors in all daily aspects relevant to driving sales and running the business</li><li>
Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Grow client base, including designer outreach</li><li>
Coach, counsel and continually develop team through continual evaluation and reaction to performance issues in conjunction with the Executive Leadership Team</li><li>
Actively recruit Design Advisor &amp; Leadership candidates to maintain appropriate staffing level.</li><li>
Control shrink, expenses, and payroll</li><li>
Ensure appropriate merchandise stock levels, merchandise presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked. Lead and maintain visual standards of the store, per home office directives</li><li>
Understand, uphold and monitor compliance to company policies and procedures</li><li>
Effectively and efficiently communicate directives from home office</li><li>
Lead in home design consultation process</li><li>
Any other responsibilities as assigned by Leadership</li></ul>
QUALIFICATIONS:<ul><li>
5-7 years of retail leadership experience, interiors/home furnishings field preferred</li><li>
Strong contacts in and knowledge of the local interior design community is preferred</li><li>
Ability to lead in a team environment</li><li>
Strong sense of personal style</li><li>
Industry awareness and strong business acumen</li><li>
Proven ability to lead, motivate and inspire team to achieve excellence</li><li>
Proven track record of meeting and exceeding goals through solid business planning</li><li>
Proven ability to deliver excellent client service standard and ability to lead best practice implementation</li><li>
Superior verbal and written communication and interpersonal skills</li><li>
Willingness to ask questions and seek solutions; self-starter</li><li>
Meticulous organization and attention to detail</li><li>
Ability to use a MacBook for web navigation, email and Zoom, 3-D rendering experience a plus. Proficient in Microsoft Office Programs.</li></ul>
Essential Physical Requirements:<ul><li>
Ability to process information and merchandise through computer system and POS system</li><li>
Ability to communicate with associates and clients</li><li>
Ability to read, count and write to accurately complete all documentation</li><li>
Ability to freely access all areas of the store including selling floor and stock area</li><li>
Ability to operate and use all equipment necessary to run the store</li><li>
Ability to climb ladders</li><li>
Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds</li><li>
Ability to work varied hours/days to oversee store operations including weekend and holidays</li></ul>
COMPENSATION:<ul><li>
$90-110k depending on experience. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.</li><li>
Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena &amp; Lily&rsquo;s benefits. Employees can enroll in our company&rsquo;s 401k plan. During the first year of employment, full-time employees accrue twenty-one days of PTO and seven paid holidays throughout the year.</li></ul>
#LI-DNI</div>

DESIGN SHOP LEADER

Join Serena & Lily and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Serena & Lily

About Company

DESIGN SHOP ORDER COORDINATOR

DESIGN SHOP ADVISOR

DESIGN SHOP LEADER