Qureos Mentor

Service Experts

Service Experts has been a trusted home service provider since 1996, specializing in HVAC, plumbing, and electrical services across North America. With a commitment to delivering expert care, they offer a wide range of solutions to ensure home comfort and efficiency. Their licensed and certified professionals are available 24/7, providing reliable service tailored to the specific needs of each community. Service Experts aims to keep homes running smoothly with fast response times and a customer-focused approach.

<div>Welcome!
&lrm;
Service Experts is seeking a Social Media &amp; PR Manager to lead the strategy, planning, creation, and execution of national organic social media and public relations efforts, including proactive earned media strategy, executive thought leadership, and brand storytelling across national outlets. 
This role will own the national social presence across Facebook, Instagram, LinkedIn and YouTube, while also helping support and scale content across 75+ local Facebook pages. 
This is an exciting opportunity to help establish and evolve the social brand voice for Service Experts. The person in this role will play a key part in shaping how the brand shows up across social platforms, creating a stronger, more consistent, and more engaging presence for both national and local audiences. 
This person will be responsible for building content calendars aligned to national go-to-market priorities, briefing and managing agency partners, creating and editing social-first content directly, supporting local market requests, and reporting on engagement and performance. In addition, this role will manage the public relations agency to drive earned media opportunities and ensure those placements are amplified across owned channels through coordinated social, article, and video content. 
The ideal candidate is both strategic and hands-on, with experience developing brand stories, managing agencies, creating compelling content, and connecting earned and owned media into a unified brand presence.
&lrm;
Key Responsibilities
Organic Social Media Strategy &amp; Management
Lead the organic social media strategy for Service Experts&rsquo; national brand channels across Facebook, Instagram, and LinkedIn. Ensure relevant video content is uploaded and optimized on YouTube.<ul><li>
Oversee and help guide content strategy for 75+ Facebook pages, 1 national Instagram profile and company LinkedIn ensuring alignment with brand standards and business priorities</li><li>
Build and manage social content calendars based on national go-to-market messaging, seasonal priorities, home services offers, and business initiatives</li><li>
Partner with internal stakeholders to translate marketing priorities into engaging, channel-appropriate social content</li><li>
Support local market and field requests with social guidance, content recommendations, and coordination as needed</li><li>
Develop and execute national public relations strategies that elevate Service Experts&rsquo; executive leaders, subject-matter experts, and brand authority</li><li>
Identify, plan, and orchestrate high-impact executive and expert media opportunities, including national interviews, commentary, features, and speaking opportunities</li><li>
Partner with senior leadership to prepare executives for press engagements, including messaging, talking points, and interview prep</li><li>
Help define, develop, and maintain the company&rsquo;s social brand voice across platforms</li><li>
Use social platform tools to post content to profiles and respond to social comments</li><li>
Monitor social trends, audit competitor social posting, platform updates, and audience behavior to continuously improve strategy and performance</li><li>
Reseach, evaluate and recommend expansion opportunities across emerging and additional social profiles to grow the brand reach and relevance</li></ul>
Content Creation &amp; Creative Direction<ul><li>
Create, edit, and publish social-first content for brand channels, including copy, creative concepts, short-form videos, graphics, and other platform-native assets</li><li>
Brief and manage creative partners to develop content that aligns with brand voice, campaign goals, and channel best practices</li><li>
Ensure content is optimized by platform and tailored to audience, format, and business objective</li><li>
Maintain brand consistency while evolving content to feel modern, engaging, and native to each platform</li></ul>
Public Relations &amp; Earned Media Management<ul><li>
Manage the relationship with the public relations agency to support proactive storytelling, media outreach, and earned media placements</li><li>
Coordinate internally to maximize the value of earned media placements by extending them across owned channels</li><li>
Partner with content and creative teams or agency partners to repurpose PR wins into social posts, videos, articles, and other owned content</li></ul>
Reporting &amp; Cross-Channel Coordination<ul><li>
Track, analyze, and report on organic social engagement, content performance, and channel growth</li><li>
Provide regular insights and recommendations to improve content effectiveness and audience engagement</li><li>
Connect public relations and social efforts so earned media placements are amplified through owned channels in a timely and strategic way</li><li>
Collaborate across marketing, brand, content, and field teams to ensure an integrated approach to storytelling and campaign execution</li></ul>
Qualifications<ul><li>
Bachelor&rsquo;s degree in Marketing, Communications, Public Relations, Journalism, or a related field</li><li>
5+ years of experience in social media, brand content, or integrated communications</li><li>
Experience managing organic social channels for a multi-location, franchise, or national consumer brand preferred</li><li>
Strong understanding of Facebook, Instagram, and LinkedIn content strategy, platform best practices, and audience engagement tactics</li><li>
Proven experience creating social-first content directly, including writing, editing, and developing creative concepts</li><li>
Experience briefing and managing agencies and external partners</li><li>
Experience managing PR firms and supporting earned media strategy and execution</li><li>
Strong writing, editing, and communication skills</li><li>
Highly organized with the ability to manage multiple workstreams, deadlines, and stakeholder needs</li><li>
Comfortable balancing strategic planning with day-to-day execution</li></ul>
Preferred Skills<ul><li>
Experience working in a fast-paced, multi-location or field-driven business</li><li>
Strong eye for brand storytelling and content that connects across earned and owned channels</li><li>
Familiarity with content planning, social scheduling, reporting, and media monitoring tools</li><li>
Ability to translate business priorities into consumer-friendly, engaging brand content</li></ul>
What Do We Offer You as a Service Experts Employee?
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:<ul><li>
Competitive Pay with incentive opportunities</li><li>
Paid Time Off and Company Holiday Pay</li><li>
Medical, Dental, and Vision Insurance programs</li><li>
401(k) Retirement Savings Plan with company matching contributions</li><li>
Life Insurance and disability insurance options</li><li>
Supplemental benefit programs</li><li>
World-Class Training opportunities through our Experts University</li><li>
Career development opportunities</li></ul>
Service Experts is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email talentacquisition@serviceexperts.com.
&lrm;
Minimum Experience: 6+ 
Years Minimum Education: Bachelor's Degree
&lrm;
&lrm;
Service Experts Heating &amp; Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com</div>

Social Media & PR Manager

<div>Welcome!
&lrm;
We are currently seeking a highly skilled and experienced Plumber II to join our Service Experts HVAC and Plumbing team. In this role, you will be responsible for leading plumbing projects, performing advanced installations, repairs, maintenance, and troubleshooting of plumbing systems. The ideal candidate should possess extensive knowledge of plumbing codes and regulations, exceptional problem-solving abilities, and strong leadership skills.
&lrm;
Location Address: 9375 Gerwig Ln J, Columbia, MD 21046
Responsibilities:<ul><li>
Lead plumbing projects, including new installations, remodeling, repairs, and maintenance of plumbing systems.</li><li>
Interpret and analyze blueprints, technical drawings, and specifications to plan plumbing system layouts and installations.</li><li>
Ensure compliance with plumbing codes, regulations, and safety standards.</li><li>
Estimate materials, equipment, and labor costs for plumbing projects.</li><li>
Collaborate with clients, contractors, and team members to discuss project requirements, timelines, and progress.</li><li>
Supervise and provide guidance to junior plumbers and apprentices.</li><li>
Clean up job sites and ensure proper disposal of waste materials.</li><li>
Install, repair, and maintain plumbing systems, including pipes, fixtures, drains, and water heaters.</li><li>
Cut, thread, and bend pipes using advanced tools and techniques.</li><li>
Weld, solder, or join pipes using approved methods.</li><li>
Conduct thorough inspections of plumbing systems to identify and diagnose complex issues or defects.</li><li>
Troubleshoot plumbing problems and provide effective solutions.</li><li>
Coordinate with suppliers to procure plumbing materials and equipment.</li><li>
Keep accurate records of work performed, materials used, and project progress.</li><li>
Train and mentor junior plumbers, apprentices, and helpers.</li><li>
Stay updated with industry trends, advancements, and regulations.</li></ul>
Requirements:<ul><li>
High school diploma or equivalent.</li><li>
Proven experience as a Plumber I or 2+ years in a plumbing role.</li><li>
Thorough knowledge of plumbing codes, regulations, and best practices.</li><li>
Extensive experience in interpreting and analyzing blueprints and technical drawings.</li><li>
Strong understanding of plumbing systems, materials, and tools.</li><li>
Exceptional problem-solving and troubleshooting abilities.</li><li>
Effective communication, leadership, and organizational skills.</li><li>
Ability to work independently and as part of a team.</li><li>
Physical stamina and the ability to lift heavy objects.</li><li>
Valid driver's license.</li></ul>
What Do We Offer You as a Service Experts Employee?
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.<ul><li>
Competitive Pay, including incentive opportunities for many positions</li><li>
Paid Time Off and Company Holiday Pay
</li></ul><ul><li>Medical /Dental /Vision Insurance programs</li><li>
401(k) Retirement Savings Plan with company matching contributions</li><li>
Life Insurance, for you and options you can elect for your family</li><li>
Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work</li><li>
Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs</li></ul><ul><li>
World Class Training opportunities through our Experts University</li><li>
Career Development opportunities</li></ul>
&lrm;
Minimum Experience: 2+ 
Years Minimum Education: High School Diploma/GED
&lrm;
&lrm;
Service Experts Heating &amp; Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com</div>

Plumber II

<div>Welcome!
&lrm;
Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Trains other installers, performs install work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning. Works under the direction of the Field Supervisor or General Manager.
&lrm;
Location Address: 9375 Gerwig Ln J, Columbia, MD 21046
Key Responsibilities:<ul><li>
Works under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories in the customer&rsquo;s home</li><li>
Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications. As needed, performs limited diagnostics.</li><li>
Designs, fabricates, and installs various ducts and duct fittings as required</li><li>
Performs start-ups on air conditioning and heating systems and other components</li><li>
Delivers excellent customer service and sustains high levels of customer satisfaction.</li><li>
Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.</li><li>
Responsible for delivery and removal of equipment needed to complete the installation work</li><li>
Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for</li><li>
Completes all paperwork in a neat, accurate, thorough, and timely manner. Collects payment from customer</li><li>
Represents the company professionally, honestly, and ethically in all business matters and concerns</li><li>
Responsible for keeping installation vehicle clean and neat both inside and outside in keeping with the company&rsquo;s professional image</li><li>
Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed. May be responsible for completing material requisition forms and related administrative activities.</li><li>
Assists the Field Supervisor or General Manager with site supervision, planning, and estimating</li><li>
Assists the Field Supervisor or General Manager with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction</li><li>
Trains other installers in technical skills and company procedures, as assigned</li><li>
Performs similar/other duties as needed or assigned</li></ul>
Desired Skills and Qualifications:<ul><li>
High school diploma or GED with additional training and 1+ years&rsquo; experience in HVAC technical training certification required
</li><li>Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
</li><li>EPA and safety certifications required</li><li>
Proficient in the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories</li><li>
Advanced skills at installing heating, air conditioning, and ventilation equipment as well as related accessories</li><li>
Proficient in the layout and installation requirements of duct work and duct fittings</li><li>
Advanced mechanical aptitude and the ability to operate all necessary tools and equipment</li><li>
Proficient and able to operate all necessary tools and equipment to perform various installation projects</li><li>
Advanced skills at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
</li><li>Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision</li><li>
Advanced skills installing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
</li><li>Ability to calculate heat gain and loss on buildings using approved methods</li><li>
Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns</li><li>
Effective and efficient time-management and organizational skills</li><li>
Valid driver&rsquo;s license with acceptable driving record</li><li>
Available to work flexible hours and on-call shifts as needed</li><li>
Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.</li><li>
Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas</li><li>
Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt</li><li>
Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception</li><li>
Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds</li></ul>
Service Experts Company Perks and Benefits for YOU<ul><li>
Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)</li><li>
Generous PTO provided<ul><li>
24 paid days off within your first year of employment (vacation, personal holidays, &amp; national holidays)</li><li>
29 paid days off after your 2nd year of employment</li></ul></li><li>
Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.</li><li>
Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs</li><li>
Company-provided smart phone, tablet, uniform plan, and tool replacement program</li><li>
We&rsquo;ll make you better at what you do with our internal Training Academy</li><li>
Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions</li><li>
Company-paid employee Life Insurance with options for YOU and your Family!</li><li>
Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work</li><li>
Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs</li></ul>
&lrm;
Minimum Experience: 0-2 
Years Minimum Education: High School Diploma/GED
&lrm;
&lrm;
Service Experts Heating &amp; Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com</div>

Installer I

<div>Welcome!
&lrm;
Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Trains other installers, performs install work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning. Works under the direction of the Field Supervisor or General Manager.
&lrm;
Location Address: 9375 Gerwig Ln J, Columbia, MD 21046
Key Responsibilities:<ul><li>
Works under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories in the customer&rsquo;s home</li><li>
Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications. As needed, performs limited diagnostics.</li><li>
Designs, fabricates, and installs various ducts and duct fittings as required</li><li>
Performs start-ups on air conditioning and heating systems and other components</li><li>
Delivers excellent customer service and sustains high levels of customer satisfaction.</li><li>
Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.</li><li>
Responsible for delivery and removal of equipment needed to complete the installation work</li><li>
Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for</li><li>
Completes all paperwork in a neat, accurate, thorough, and timely manner. Collects payment from customer</li><li>
Represents the company professionally, honestly, and ethically in all business matters and concerns</li><li>
Responsible for keeping installation vehicle clean and neat both inside and outside in keeping with the company&rsquo;s professional image</li><li>
Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed. May be responsible for completing material requisition forms and related administrative activities.</li><li>
Assists the Field Supervisor or General Manager with site supervision, planning, and estimating</li><li>
Assists the Field Supervisor or General Manager with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction</li><li>
Trains other installers in technical skills and company procedures, as assigned</li><li>
Performs similar/other duties as needed or assigned</li></ul>
Desired Skills and Qualifications:<ul><li>
High school diploma or GED with additional training and 2+ years&rsquo; experience in HVAC technical training certification required
</li><li>Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
</li><li>EPA and safety certifications required</li><li>
Proficient in the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories</li><li>
Advanced skills at installing heating, air conditioning, and ventilation equipment as well as related accessories</li><li>
Proficient in the layout and installation requirements of duct work and duct fittings</li><li>
Advanced mechanical aptitude and the ability to operate all necessary tools and equipment</li><li>
Proficient and able to operate all necessary tools and equipment to perform various installation projects</li><li>
Advanced skills at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
</li><li>Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision</li><li>
Advanced skills installing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
</li><li>Ability to calculate heat gain and loss on buildings using approved methods</li><li>
Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns</li><li>
Effective and efficient time-management and organizational skills</li><li>
Valid driver&rsquo;s license with acceptable driving record</li><li>
Available to work flexible hours and on-call shifts as needed</li><li>
Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.</li><li>
Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas</li><li>
Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt</li><li>
Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception</li><li>
Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds</li></ul>
Service Experts Company Perks and Benefits for YOU<ul><li>
Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)</li><li>
Generous PTO provided<ul><li>
24 paid days off within your first year of employment (vacation, personal holidays, &amp; national holidays)</li><li>
29 paid days off after your 2nd year of employment</li></ul></li><li>
Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.</li><li>
Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs</li><li>
Company-provided smart phone, tablet, uniform plan, and tool replacement program</li><li>
We&rsquo;ll make you better at what you do with our internal Training Academy</li><li>
Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions</li><li>
Company-paid employee Life Insurance with options for YOU and your Family!</li><li>
Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work</li><li>
Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs</li></ul>
&lrm;
Minimum Experience: 2+ 
Years Minimum Education: High School Diploma/GED
&lrm;
&lrm;
Service Experts Heating &amp; Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com</div>

Installer II

<div>Welcome!
&lrm;
We are seeking a highly detail-oriented Payroll Coordinator II to support payroll operations following a recent implementation of Workday. This role is critical in ensuring accurate, timely payroll processing while helping stabilize and optimize processes transitioning from UKG Pro. 
 
This individual will serve as a key contributor in a fast-paced, evolving environment, partnering closely with Payroll, Accounting, HR, and Field Operations teams. The ideal candidate brings strong payroll processing experience, hands-on Workday knowledge, and the ability to troubleshoot issues while communicating effectively with a blue-collar, field-based workforce.
&lrm;
Key Responsibilities
Payroll Processing &amp; Execution<ul><li>
Process multi-state, high-volume payroll in Workday with a high degree of accuracy</li><li>
Validate payroll inputs including hours worked, overtime, commissions, and deductions</li><li>
Ensure compliance with federal, state, and local payroll regulations</li><li>
Support off-cycle payrolls, adjustments, and corrections as needed</li></ul>
Audit &amp; Quality Control<ul><li>
Perform detailed payroll audits including gross-to-net validation</li><li>
Reconcile earnings, deductions, and taxes to ensure accuracy</li><li>
Identify discrepancies and proactively resolve issues prior to payroll finalization</li><li>
Maintain documentation and audit trails for all payroll activities</li></ul>
Workday Troubleshooting &amp; Support<ul><li>
Troubleshoot payroll calculation issues within Workday (earnings, deductions, tax setup, retro)</li><li>
Partner with HRIS and Payroll leadership to resolve system and configuration issues</li><li>
Assist in identifying root causes of payroll discrepancies and recommend solutions</li></ul>
Cross-Functional Collaboration<ul><li>
Partner with Accounting on payroll reconciliations, journal entries, and funding</li><li>
Work closely with HR and Benefits teams to validate employee data and changes</li><li>
Communicate directly with field managers and employees to resolve payroll inquiries</li><li>
Provide clear, practical explanations of payroll outcomes to a field-based workforce</li></ul>
Employee &amp; Field Support<ul><li>
Serve as a point of contact for payroll-related questions from employees and managers</li><li>
Educate employees on Workday payslips, time entry, and payroll processes</li><li>
Handle sensitive payroll issues with professionalism and confidentiality</li></ul>
Process Improvement &amp; Optimization<ul><li>
Identify opportunities to improve payroll processes, controls, and efficiency</li><li>
Recommend and help implement best practices within Workday payroll operations</li><li>
Support post-go-live stabilization and continuous improvement initiatives</li></ul>
Qualifications
Required<ul><li>
2+ years of payroll processing experience (high-volume, multi-state preferred)</li><li>
Hands-on experience processing payroll in Workday Payroll</li><li>
Strong understanding of payroll fundamentals (taxes, deductions, garnishments, overtime)</li><li>
Proven experience performing detailed payroll audits and reconciliations</li><li>
Strong problem-solving and troubleshooting skills</li><li>
Excellent communication skills, with the ability to engage a field/blue-collar workforce</li><li>
High attention to detail and ability to meet strict deadlines</li></ul>
Preferred<ul><li>
Experience transitioning from UKG Pro to Workday</li><li>
Experience in construction, HVAC, or field service industries</li><li>
Familiarity with payroll integrations (e.g., tax filing, garnishments)</li><li>
Experience working in a post-go-live or system stabilization environment</li></ul><div></div>
Work Environment<ul><li>
Hybrid schedule (combination of onsite and remote work)</li><li>
Fast-paced, high-accountability environment supporting a growing field workforce</li><li>
Collaborative team setting with Payroll, HR, Accounting, and Operations</li></ul><div></div>
What Success Looks Like<ul><li>
Payroll processed accurately and on time with minimal adjustments</li><li>
Issues identified and resolved proactively before impacting employees</li><li>
Strong partnerships built with field managers and internal departments</li><li>
Continuous improvements implemented to streamline payroll operations</li><li>
Increased confidence in payroll following Workday go-live</li></ul><div></div>
Why Join Us<ul><li>
Opportunity to play a key role in stabilizing and optimizing a new Workday payroll environment</li><li>
High visibility across Payroll, HR, and Operations</li><li>
Ability to influence and improve processes in a growing organization</li></ul>
&lrm;
Minimum Experience: 2+ years 
Years Minimum Education: High School Diploma/GED
&lrm;
&lrm;
Service Experts Heating &amp; Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com</div>

Payroll Coordinator II