Qureos Mentor

Service Experts

Service Experts has been a trusted home service provider since 1996, specializing in HVAC, plumbing, and electrical services across North America. With a commitment to delivering expert care, they offer a wide range of solutions to ensure home comfort and efficiency. Their licensed and certified professionals are available 24/7, providing reliable service tailored to the specific needs of each community. Service Experts aims to keep homes running smoothly with fast response times and a customer-focused approach.

<div>Welcome!
&lrm;
The Service Technician II requires basic knowledge of job procedures and tools obtained through work experience to complete routine and standard projects and assignments within the Technician Services family. Works under general supervision.
&lrm;
Location Address: 5301 Holland Dr, Beltsville, MD 20705
Service Experts Company Perks and Benefits for YOU<ul><li>
Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)</li><li>
Generous PTO provided<ul><li>
24 paid days off within your first year of employment (vacation, personal holidays, &amp; national holidays)</li><li>
29 paid days off after your 2nd year of employment</li></ul></li><li>
Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.</li><li>
Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs</li><li>
Company-provided smart phone, tablet, uniform plan, and tool replacement program</li><li>
We&rsquo;ll make you better at what you do with our internal Training Academy</li><li>
Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions</li><li>
Company-paid employee Life Insurance with options for YOU and your Family!</li><li>
Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work</li><li>
Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs</li></ul>
Key Responsibilities:
<ul><li>Works under general supervision to perform residential and/or light commercial service and maintenance calls</li><li>
Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner</li><li>
Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner</li><li>
Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks</li><li>
Completes routine maintenance and equipment cleaning as needed or required</li><li>
Responsible for delivery and removal of parts and equipment needed to complete service work</li><li>
Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.</li><li>
Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability</li><li>
Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction</li><li>
Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.</li><li>
Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for</li><li>
Represents the company professionally, honestly, and ethically in all business matters and activities</li><li>
Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed</li><li>
Performs similar/other duties as needed or assigned</li><li>
Regular, reliable attendance</li></ul>
Desired Skills and Qualifications:<ul><li>
High school diploma or GED with additional training and 2+ years&rsquo; experience in HVAC with technical training certification required</li><li>
Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area</li><li>
EPA and safety certifications required</li><li>
Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories</li><li>
Proficient mechanical aptitude and the ability to operate all necessary tools and equipment</li><li>
Proficient and able to operate all necessary tools and equipment to perform various service projects</li><li>
Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment</li><li>
Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision</li><li>
Proficient and able to install a basic duct fitting</li><li>
Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision</li><li>
Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns</li><li>
Effective and efficient time-management and organizational skills</li><li>
Valid driver&rsquo;s license with acceptable driving record</li><li>
Available to work flexible hours and on-call shifts as needed</li><li>
Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.</li><li>
Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas</li><li>
Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt</li><li>
Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception</li><li>
Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds</li></ul>
Annual Compensation Range: $58,000.00 - $74,000.00
+ Incentive Opportunities
&lrm;
Minimum Experience: 2+ 
Years Minimum Education: High School Diploma/GED
&lrm;
&lrm;
Service Experts Heating &amp; Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com</div>

HVAC Service Technician II

<div>Welcome!
&lrm;
Under general supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.
&lrm;
Location Address: 799 Space Dr, Beavercreek, OH 45434
Service Experts Company Perks and Benefits for YOU<ul><li>
Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)</li><li>
Generous PTO provided<ul><li>
24 paid days off within your first year of employment (vacation, personal holidays, &amp; national holidays)</li><li>
29 paid days off after your 2nd year of employment</li></ul></li><li>
Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.</li><li>
Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs</li><li>
Company-provided smart phone, tablet, uniform plan, and tool replacement program</li><li>
We&rsquo;ll make you better at what you do with our internal Training Academy</li><li>
Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions</li><li>
Company-paid employee Life Insurance with options for YOU and your Family!</li><li>
Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work</li><li>
Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs</li></ul>
Key Responsibilities:
<ul><li>Works under general supervision to perform residential and/or light commercial service and maintenance calls</li><li>
Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner</li><li>
Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner</li><li>
Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks</li><li>
Completes routine maintenance and equipment cleaning as needed or required</li></ul><ul><li>
Responsible for delivery and removal of parts and equipment needed to complete service work</li><li>
Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.</li><li>
Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability</li><li>
Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction</li><li>
Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.</li></ul><ul><li>
Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for</li><li>
Represents the company professionally, honestly, and ethically in all business matters and activities</li><li>
Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed</li><li>
Performs similar/other duties as needed or assigned</li><li>
Regular, reliable attendance</li></ul>
Desired Skills and Qualifications:<ul><li>
High school diploma or GED with additional training and 2+ years&rsquo; experience in HVAC with technical training certification required</li><li>
Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area</li></ul><ul><li>
EPA and safety certifications required</li><li>
Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories</li><li>
Proficient mechanical aptitude and the ability to operate all necessary tools and equipment</li><li>
Proficient and able to operate all necessary tools and equipment to perform various service projects</li><li>
Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment</li></ul><ul><li>
Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision</li><li>
Proficient and able to install a basic duct fitting</li><li>
Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision</li><li>
Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns</li><li>
Effective and efficient time-management and organizational skills</li></ul><ul><li>
Valid driver&rsquo;s license with acceptable driving record</li><li>
Available to work flexible hours and on-call shifts as needed</li><li>
Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.</li><li>
Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas</li><li>
Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt</li><li>
Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception</li><li>
Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds</li></ul>
Annual Compensation Range: $52,200.00 - $66,500.00
+ Incentive Opportunities
&lrm;
Minimum Experience: 2+ 
Years Minimum Education: High School Diploma/GED
&lrm;
&lrm;
Service Experts Heating &amp; Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com</div>

<div>Welcome!
&lrm;
Under minimum supervision, performs diagnostic and service work on commercial (rooftop) HVAC equipment and accessories. Communicates with commercial customer to answer questions, resolve problems, and ensure complete customer satisfaction. Works under the direction of the Field Supervisor or Branch Manager.
&lrm;
Location Address: 12746 McKinley Hwy, Mishawaka, IN 46545
Service Experts Company Perks and Benefits for YOU<ul><li>
Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)</li><li>
Generous PTO provided<ul><li>
24 paid days off within your first year of employment (vacation, personal holidays, &amp; national holidays)</li><li>
29 paid days off after your 2nd year of employment</li></ul></li><li>
Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.</li><li>
Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs</li><li>
Company-provided smart phone, tablet, uniform plan, and tool replacement program</li><li>
We&rsquo;ll make you better at what you do with our internal Training Academy</li><li>
Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions</li><li>
Company-paid employee Life Insurance with options for YOU and your Family!</li><li>
Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work</li><li>
Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs</li></ul>
Key Responsibilities:<ul><li>
Works under minimum supervision to perform commercial (rooftop) service and maintenance calls, following company and customer safety protocols.</li><li>
Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner.</li><li>
Diagnosis and performs service on commercial heating, air conditioning, boilers and associated equipment, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner.</li><li>
Inspects equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks.</li><li>
Completes routine maintenance and equipment cleaning as needed or required.</li><li>
Responsible for delivery and removal of parts and equipment needed to complete service work.</li><li>
Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner.</li><li>
Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability.</li><li>
Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.</li><li>
Promotes products and services to the customer. Calls Lead Coordinator with specifics on replacement product sales leads generated from customer service visit.</li><li>
Ensures company property, vehicles, and tools are being used, maintained and properly accounted for.</li><li>
Represent our company professionally, honestly, and ethically in all business matters and activities.</li><li>
Following standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed.</li><li>
May train other commercial service/maintenance/install technicians, as assigned.</li><li>
Performs similar/other duties as needed or assigned.</li><li>
Regular, reliable attendance.</li></ul> 
Desired Skills and Qualifications:<ul><li>
High school diploma or GED with additional training and 4+ years&rsquo; experience in HVAC with technical training certification required</li><li>
Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.</li><li>
Skilled at servicing commercial (rooftop) heating, air conditioning, boilers and associated equipment, and ventilation equipment as well as related accessories.</li><li>
Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.</li><li>
Proficient and able to operate all necessary tools and equipment to perform various service projects.</li><li>
Proficient at reading wiring diagrams and troubleshoot problems with electrical, refrigerant, and duct systems on commercial HVAC equipment.</li><li>
Proficient and able to properly start up and balance airflow on all commercial systems with little or no supervision.</li><li>
Proficient and able to install a basic duct fitting.</li><li>
Skilled at troubleshooting and repairing refrigeration systems, hot water systems, steam boiler systems, and related commercial equipment with little or no supervision.</li><li>
Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns.</li><li>
Effective and efficient time-management and organizational skills.</li><li>
Valid driver&rsquo;s license with acceptable driving record.</li><li>
Two years&rsquo; experience performing service and maintenance work on commercial HVAC equipment and related accessories.</li><li>
Available to work flexible hours and on-call shifts as needed.</li><li>
Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.</li><li>
Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.</li><li>
Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt.</li><li>
Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.</li><li>
Ability to lift up to 50 pounds and ability to lift and carry items weighing up to 50 pounds.</li></ul>
&lrm;
Minimum Experience: 4+ years
Minimum Education: High School Diploma/GED
&lrm;
&lrm;
Service Experts Heating &amp; Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com</div>

HVAC Commercial Service Technician III

<div>Welcome!
&lrm;
Location Address: 2930 Sidco Dr, Nashville, TN 37204 
 
The Customer Service Representative handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.
&lrm;
Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:<ul><li>Competitive Pay with incentive opportunities</li><li>Paid Time Off and Company Holiday Pay</li><li>Medical, Dental, and Vision Insurance programs</li><li>401(k) Retirement Savings Plan with company matching contributions</li><li>Life Insurance and disability insurance options</li><li>Supplemental benefit programs</li><li>World Class Training opportunities through our Experts University</li><li>Career Development opportunities</li></ul>
Key Responsibilities:<ul><li>
Demonstrate proficiency in inbound and outbound call handling KPI&rsquo;s</li><li>
Recognized by peers as an authority in support center operations and inbound call handling procedures and processes</li><li>
Performs scheduled one on one sessions with team members monthly</li><li>
Preparation, organization and presentation of training and related training materials</li><li>
Live monitoring of inbound and outbound call performance and direct coaching as needed</li><li>
Continually maintain working knowledge of all company products, services, and promotions</li><li>
Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence</li><li>
Dispatch as needed to improve accuracy in scheduling and speed of response</li><li>
Assist in maintaining overall support center performance metrics</li><li>
Answering incoming phone calls from customers and other support center duties as assigned</li><li>
Maintain good customer relations and ensure that all calls meet Service Experts&rsquo; standards</li><li>
Handle and resolve a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)</li><li>
Resolve problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues</li><li>
Maintain customer records by updating account information</li><li>
Communicate with customers on the status of service calls and handle escalations as needed</li></ul>
Qualifications:<ul><li>
High school diploma or equivalent with 2+ years&rsquo; experience working in customer service or other customer-facing environment</li><li>
Experience or training the use of computers and related systems in an administrative office environment</li><li>
Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.</li><li>
Excellent customer-service, communication, and interpersonal skills</li><li>
Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns</li><li>
Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.</li><li>
Ability to work effectively in both a team and an independent environment</li><li>
Ability to make decisions based on established guidelines and procedures</li><li>
Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence</li><li>
Effective organizational and time-management skills. Must be able to prioritize work based on service demands</li><li>
An understanding and knowledge of the HVAC/Refrigeration Industry is an asset</li></ul>
&lrm;
&lrm;
Minimum Experience: 4+ years Minimum Education: High School Diploma/GED
&lrm;
&lrm;
Service Experts Heating &amp; Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com</div>

Customer Service Representative III

Join Service Experts and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Service Experts

About Company

HVAC Service Technician II

HVAC Service Technician II

HVAC Commercial Service Technician III

Customer Service Representative III