Urwah Admin

ServiceNow

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
AI &amp; Security Product Manager &mdash; Data, Log, and Code Protection
As a Product Manager for AI-driven Security and Data Protection at ServiceNow, you&rsquo;ll shape how every customer safeguards their data, code, and logs across our global platform. You&rsquo;ll define products that ensure data integrity, secure code scripts, and intelligent monitoring &mdash; empowering enterprises to operate safely, transparently, and confidently at scale on the platform.
This is a high-impact role at the intersection of AI, observability, and security. You&rsquo;ll leverage AI and analytics to detect anomalies in data or code behavior, surface insights from security logs, and help teams continuously strengthen their protection posture.
If you&rsquo;re passionate about secure code, data governance, and using AI to make sense of complex security signals, this is your platform to make a global impact.
What you get to do in this role
As the Product Manager for Data, Log, and Code Protection, you will:<ul><li>
Define and execute the roadmap for data integrity, log observability, and code security capabilities across the ServiceNow platform.</li><li>
Build and evolve products that enable secure logging, automated data monitoring, and AI-assisted anomaly detection.</li><li>
Partner with engineering, data science, and security architecture teams to deliver scalable, intelligent protection solutions.</li><li>
Develop tools that use AI to identify unusual data behaviors, code vulnerabilities, or inconsistencies across logs and repositories.</li><li>
Enable customers to visualize data lineage, audit access, and track data/code flow securely within the platform.</li><li>
Ensure data and code protection practices align with compliance frameworks (e.g., SOC 2, NIST, ISO 27001, GDPR).</li><li>
Translate complex technical and AI concepts into clear product requirements and actionable roadmaps.</li><li>
Collaborate across ServiceNow teams to embed security by design principles throughout the product lifecycle.</li><li>
Use AI and ML models to generate insights from log data &mdash; improving visibility, integrity, and operational efficiency.</li><li>
Communicate vision, priorities, and progress clearly to both technical and executive audiences.</li></ul> 

Qualifications 
Qualifications
To be successful in this role, you have:<ul><li>
9+ years of product management experience in data security, and/or platform observability</li><li>
Hands-on familiarity with log pipelines, data governance, and code security practices (e.g., secure SDLC, secret scanning, or dependency risk management).</li><li>
Experience integrating or evaluating AI-powered tools for log analysis, data integrity validation etc.</li><li>
Understanding of security event data models, data lineage, and access control frameworks.</li><li>
Strong product execution and prioritization skills &mdash; able to turn complex protection needs into clear, deliverable requirements.</li><li>
Customer-centric mindset with technical acumen &mdash; able to translate developer, admin, and compliance needs into product features.</li><li>
Excellent communication skills &mdash; able to convey AI-driven insights and data protection strategies to diverse audiences.</li><li>
Experience with compliance and data protection standards such as SOC 2, NIST, ISO 27001, or GDPR.</li><li>
Curiosity and passion for AI innovation in data and code security &mdash; always exploring new ways to safeguard digital trust.</li></ul>
Why You&rsquo;ll Love This Role<ul><li>
Lead the future of data, log, and code protection at scale.</li><li>
Work with cutting-edge AI tools to enhance observability, reliability, and compliance.</li><li>
Collaborate with world-class teams that believe in security as a shared responsibility.</li><li>
Shape how enterprises use ServiceNow to ensure trust, transparency, and protection by design.</li></ul> 
FD21 
Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Staff Inbound Product Manager - Platform Security

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
What you get to do in this role:<ul><li>
Identify the important strategic product security focus areas for the team</li><li>
Help lead security discussions with the other engineering teams</li><li>
Participate in research to identify new attack vectors and adopt new methodologies</li><li>
Perform product security testing on ServiceNow products</li><li>
Audit source code of the platform and applications</li><li>
Identify, communicate, and recommend remediation of Security Vulnerabilities</li></ul> 

Qualifications 
To be successful in this role you have:<ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.</li><li>
A passion for Security</li><li>
6+ years of experience in an application security testing role</li><li>
Coding experience and developer proficiency in at least one language: Java, Python or Javascript</li><li>
In-depth knowledge of application security vulnerabilities and testing methodologies</li><li>
Experience with manual source code review in languages such as: Java, JavaScript, Python</li><li>
Deep understanding of web application architecture and design principles</li><li>
Worked in a Product Security team is a plus.</li><li>
Knowledge of ServiceNow Scripting is an advantage.</li><li>
Knowledge on AI security is an advantage.</li></ul> 
Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Sr Product Security Engineer

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
What you get to do in this role:<ul><li>
Contribute to the financial planning process, helping develop the annual operating plan, budgeting and quarterly forecasting</li><li>
Lead forecasting processes (monthly and quarterly forecasts, scenario modeling)</li><li>
Partner with teams to manage headcount, Opex, and Capex forecasting</li><li>
Work with partners and Accounting to track financial results</li><li>
Analyze financial results and communicate important messages to senior management optimizing our performance</li><li>
Create analysis and presentations to help communicate strategic initiatives across the organization</li><li>
Work with the Functional leads to provide management reporting, accounting and compliance understanding of global and local operational initiatives</li><li>
Support our businesses with financial insights and development of performance metrics</li></ul> 

Qualifications 
To be successful in this role you have:<ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.</li><li>
5+ years experience</li><li>
Interest in understanding beyond the &quot;what&quot; as to the &quot;why&quot;</li><li>
A prior background in Product FP&amp;A, equity research, investment banking, or similar background that understands both financial and operational metrics</li><li>
Analytical mindset, financial modeling and reporting abilities</li><li>
Advanced Excel and PowerPoint skills</li><li>
Proficient in working in large datasets and identifying trends / anomalies against expectations</li><li>
Experience with Anaplan, BPC, SAP, Business Objects, Tableau, or other BI tools preferred</li></ul>
FD21 
Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Sr FP&A Analyst

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
The Company
ServiceNow is making the world of work, work better for people. Our cloud&#8209;based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies. &reg; 
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better. 
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
The Team
The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
The Role
The Sr. Technical Consultant, App Development is the functional and technical expert of a customer engagement team &ndash; consulting with customers and creating/managing custom applications based on configuration best practices &ndash; all with the goal of accelerating and driving customer business outcomes. App Development consultants design and develop new applications and user experiences, automate processes, and make changes to existing applications on the ServiceNow platform. They understand customer requirements and transform them into solutions using ServiceNow&rsquo;s App development tools and capabilities. They also help enhance and optimize existing applications.
What you get to do in this role:<ul><li>
Devising and reporting on custom application development plans and strategies.</li><li>
Designing process automation and data model to support the new applications.</li><li>
Developing solutions specific to user requirements gathered in workshops.</li><li>
Coordinating activities with other developers to ensure that App Development projects are completed on time.</li><li>
Formulating strategies and designing architectures for various industry verticals.</li><li>
Ensuring that best practices in App Development processes are followed by the organization.</li><li>
Creating user interfaces using Now Experience UI framework.</li><li>
Analyzing and enhancing existing custom applications.</li><li>
Identifying, debugging, and advising on system errors or architecture issues.</li><li>
Provide advisory services on optimal application design, and citizen development enablement strategies.</li></ul> 
Qualifications 
To be successful in this role, we need someone who has:<ul><li>
At least 5 years of configuration/development experience for complex, highly capable, application development tools (ServiceNow, OutSystems, Pega, Salesforce, etc.)</li><li>
Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems</li><li>
Strong Javascript skills with experience</li><li>
Experience with development on the ServiceNow platform capabilities (Studio IDE, App Engine Studio, Mobile, Automated Test Framework, Delegated Development, Flow Designer, UI Builder, Source Control, APIs and Integrations)</li><li>
Experience with data management, database design, and database concepts</li><li>
Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies</li><li>
Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity</li><li>
Proven team player and team builder</li><li>
Analytical and problem-solving abilities</li><li>
A keen eye for detail and the ability to spot and fix errors in complex code</li><li>
Ability to perform tasks independently</li><li>
Good presentation and report-writing skills</li><li>
App Engine Studio experience is a plus</li><li>
A keen eye for detail and the ability to spot and fix errors in complex code</li><li>
Ability to perform tasks independently</li><li>
Good presentation and report-writing skills</li><li>
Up to 30% travel annually</li></ul> 
FD21 
Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Senior Technical Consultant, App Engine Platform Expert Services

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
What you get to do in this role:<ul><li>
Build high-quality, scalable, clean, and reusable applications and solutions as part of the Connected Customer Experience (CCX) team, collaborating with engineering leads, architects, and cross-functional partners.</li><li>
Develop across the full web technology stack, including JavaScript, AngularJS, React, HTML, CSS, and SQL.</li><li>
Design, develop, and optimize next-generation AI Agents that power intelligent automation and enhance user experiences.</li><li>
Contribute within a Scrum-based Agile environment that prioritizes hands-on coding and continuous delivery over heavy documentation and meetings.</li><li>
Partner with Connected Customer Experience (CCX) product teams to understand requirements and take ownership of features&mdash;from design and implementation to testing and delivery.</li><li>
Build intuitive, configurable software that supports diverse customer needs and enables easy adoption and customization.</li><li>
Play a key role in both the enhancement of existing products and the design and implementation of new features within the CCX portfolio.</li><li>
Share knowledge, provide guidance, and contribute to a culture of learning and collaboration across the team.</li></ul> 

Qualifications 
To be successful in this role you have:<ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.</li><li>
Minimum of 15 years of related experience building enterprise-grade applications.</li><li>
10+ years of Full Stack Development (expertise in end-end application development, maintenance, &amp; deployment covering all platform and UI/UX aspects)</li><li>
Exposure to or hands-on experience with GenAI solutions, including Retrieval-Augmented Generation (RAG), Large Language Models (LLMs), or Agentic AI systems.</li><li>
Proficient in modern UI frameworks such as Angular or React, with strong JavaScript development skills.</li></ul>
Experience working across multiple technology stacks, including:<ul><li>
Cloud Platforms: Azure, AWS</li><li>
Messaging Systems: Kafka, Dell Boomi</li><li>
Monitoring Tools: Splunk, Catchpoint</li><li>
Web Infrastructure: API Gateways, CDNs</li><li>
Passion for JavaScript and the Web as a platform, reusability, and componentization</li><li>
Advanced knowledge of data structures, algorithms, design patterns, and software performance tuning</li><li>
Advanced experience working with relational databases including development, troubleshooting and performance optimization.</li><li>
Demonstrated ability to lead technical initiatives and collaborate across teams without formal authority.</li><li>
Experience in end-end Custom Application development on ServiceNow platform is added advantage</li><li>
Excellent communication and interpersonal skills; able to translate complex concepts for various audiences.</li><li>
Strong organizational skills with the ability to manage and prioritize multiple complex initiatives.</li><li>
Operate with a higher degree of autonomy, level-head, acting as a force multiplier by identifying and solving ambiguous, product problems</li><li>
Passion for web technologies, reusable components, and building developer-friendly platforms</li></ul> 
FD21 
Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Senior Staff Software Engineer, Full Stack

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
The Company
ServiceNow is making the world of work, work better for people. Our cloud&#8209;based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies. &reg; 
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better. 
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
The Team
The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
The Role
The Solution Architect, Platform is a functional and technical expert consulting with customers on implementing a ServiceNow Workflow&rsquo;s Solutions based on best practices &ndash; all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer &amp; Partner Excellence, Training &amp; Certification).
Solution Architect, Platform brings architectural guidance, business acumen in the industry (e.g., Low code platforms, AI, UX, integrations, App Engine Information Technology, etc.), along with deep product expertise, innovation, and knowledge capital to our customers and partners.
What you get to do in this role:<ul><li>
Support pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales Organizations</li><li>
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a Customer&rsquo;s technology landscape, while informing customer on governance best practices</li><li>
Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow</li><li>
Design solutions using a Workflow&rsquo;s Solutions for common customer use cases, publishing those use cases for broader consumption</li><li>
Establish mutually beneficial relationships with a Workflow&rsquo;s product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmaps</li><li>
Lead office hours, formal presentations, webinars and other learning events tailored to field delivery stakeholders (advisory, delivery, GTM, etc.) to showcase customer use cases and successes</li><li>
Promotes continuous improvement practices for delivery/engagement materials in partnership with related Customer &amp; Partner Excellence Team</li><li>
Enable and mentor other members of the ServiceNow delivery team and partner ecosystem</li><li>
Up to 50% travel annually, driven by customer needs and internal meetings</li></ul> 

Qualifications 
To be successful in this role, we need someone who has:<ul><li>
At least 8 years of consultation and/or configuration experience related to implementing complex, highly-capable, technologies &ndash; inclusive of integrations and portals</li><li>
At least 5 years of consultation and/or configuration experience related to implementing the ServiceNow Workflow Solutions this position is posted for</li><li>
Vast experience with leading PaaS and Low Code app Platform software (Salesforce, Outsystems, Pega, PowerApps etc.)</li><li>
Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.</li><li>
Experience with ServiceNow&rsquo;s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.</li><li>
Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in a complex organization, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems</li><li>
Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success</li><li>
Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutions</li><li>
Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude</li><li>
Experience conducting solutions presentations and obtaining customer acceptance to solution design</li><li>
Strong capabilities in forging trust, engaging a remote or in-person audience</li><li>
Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams</li><li>
A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies</li><li>
ServiceNow Certifications:<ul><li>
Certified System Administrator (required or must achieve within the first 60 days)</li><li>
Certified Application Developer</li><li>
Certified Implementation Specialist</li></ul></li><li>
Desired ServiceNow Certifications:<ul><li>
Certified Technical Architect (required or must achieve within the first 120 days)</li></ul></li><li>
Beneficial Industry Certifications<ul><li>
ITILv4</li><li>
IT4IT</li><li>
TOGAF</li></ul></li></ul> 
Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Senior Solution Architect, Platform Expert Services

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
**This role is based permanently in Dammam, Saudi Arabia**
The Senior Technical Consultant for Technology Workflows is a technical responsible for guiding clients through the implementation of ServiceNow&rsquo;s ITSM and ITOM solutions.
This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in field service management, coupled with a strong understanding of customer service workflows, to solve complex client challenges and advocate for customer needs within ServiceNow.
Key Responsibilities
Project Delivery<ul><li>
Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.</li><li>
Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for Technology Workflow implementations.</li><li>
Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.</li><li>
Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.</li><li>
Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more.</li><li>
Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges.</li><li>
Mentor and guide developers and consultants on best practices in technical design and field service management workflows.</li></ul> 
Pre-Sales Support<ul><li>
Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on Technology Workflows.</li><li>
Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in field service management.</li></ul> 
Product Collaboration<ul><li>
Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.</li><li>
Participate in go-to-market strategies for new service offerings, ensuring alignment with field service management trends and customer needs.</li></ul> 
Qualifications 
In order to be successful in this role, we need someone who has:
Experience:<ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI&rsquo;s potential impact on the function or industry.</li><li>
A minimum of 5 years in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps</li></ul>
IT Service / IT Operations Management: Proven track record in designing and implementing ITSM &amp; ITOM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices.
Industry: Financial Services
Domains: IT Service Management, IT Operations Management, Strategic Portfolio Management
Leadership Skills: Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in field service contexts.
Technical Skills: Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within ITSM &amp; ITOM environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
Certifications: Must hold or be able to achieve within the first 90 days ServiceNow certifications for Customer Service Management and Field Service Management Implementation Specialist, and Certified Technical Architect within the first year.
Required Certifications
Mandatory:<ul><li>
Certified System Administrator</li><li>
Certified Implementation Specialist &ndash; ITSM, ITOM (within 90 days)</li><li>
Certified Technical Architect (within first year)</li></ul> 
Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2024 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Principal Technical Consultant - Technology Workflows (Dammam-based)

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