Urwah Admin

ServiceNow

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
Role Description
As a Sr. AI Delivery Acceleration Specialist, you will design, refine, and govern the prompt workflows and content production patterns that transform how ServiceNow Expert Services deliver customer implementations. Working within the Delivery Acceleration team, you will turn what previously required weeks of manual effort into AI-accelerated delivery that produces customer-ready outputs in hours.
You will own the design and quality of AI-powered tools that support ServiceNow Expert Services' go-to-market and implementation efforts. Critically, you must understand the professional services go-to-market motion &mdash; how services are scoped, sold, estimated, and delivered &mdash; because the solutions and processes you build must align with how consultants and sales teams position and execute customer engagements. Your work directly impacts delivery speed, quality, margin, and the customer experience.
You will operate in a fast-paced two-week sprint cadence with monthly releases, partnering with AI Architects, Solution Architects, Expert Services, and the broader Delivery Acceleration team across AMS, EMEA, and APAC+J.
This is not a software engineering role. There is no coding, no platform development, and no model training. The work is designing prompts and workflows that make AI useful for delivery practitioners, quality-checking the outputs before they reach anyone, and building the repeatable methodology that scales across a global delivery community. The right candidate is closer to a technical business analyst with deep AI instincts than a software engineer.
What You Get to Do in This Role
Design and Build Prompt Workflows<ul><li>
Design multi-step prompt chains within our AI delivery platform that autonomously generate ServiceNow implementation scope, estimates, customer-facing presentation decks, demo companions, and other artifacts that speed delivery</li><li>
Author, refine, and version-control prompt templates; manage the extract refine archive promote workflow for the 125+ template library</li><li>
Encode best practices and ServiceNow scoping standards into reusable prompt patterns across product areas (ITSM, CSM, HRSD, SPM, FSO, and others)</li><li>
Partner with AI Architects on agent direction and with the platform administrator on library structure &mdash; Architects own platform and agent architecture; the Specialist owns prompts, content patterns, and quality</li></ul>
Lead Quality Assurance and Prompt Optimization<ul><li>
Review and quality-check all AI-generated content before it reaches the Expert Services community; develop guardrails that ensure completeness, traceability, formatting consistency, and accuracy against source inputs</li><li>
Design systematic evaluation approaches that measure output consistency and adherence to delivery standards across varied scoping inputs</li><li>
Iterate on prompts based on user feedback, audit signals, and output analysis &mdash; treat prompts as production assets with version control and quality gates</li><li>
Support office hours across AMS, EMEA, and APAC+J, plus delivery-lead validation cycles</li></ul>
Integrate AI with Professional Services Go-to-Market and Delivery<ul><li>
Understand the full professional services lifecycle and partner with delivery consultants, Solution Consultants (SCs), and Account Executives (AEs) to validate that AI-generated outputs are usable in real customer contexts &mdash; feeding signals back into the improvement loop</li><li>
Collaborate with the Sales Acceleration team to ensure AI-powered delivery capabilities are accurately represented in pre-sales motions and customer-facing demonstrations &mdash; supporting accurate estimation that reflects realistic Professional Services delivery economics</li><li>
Partner with the Now Engage platform team to embed AI capabilities into the customer and partner delivery experience</li><li>
Contribute to packaging AI-accelerated delivery into repeatable service offerings that services and license sales teams can position and sell</li></ul>
Drive Measurement and Continuous Improvement<ul><li>
 Establish quality metrics for prompt outputs (accuracy, rework rates, consultant acceptance, time savings, consistency) and analyze performance signals to surface failure patterns and expansion opportunities</li><li>
Contribute to the delivery acceleration roadmap by identifying where AI can fill capability gaps or replace manual processes</li><li>
Document prompt patterns, content production best practices, and lessons learned to build organizational knowledge</li></ul> 

Qualifications 
To be successful in this role you have:<ul><li>
Hands-on prompt engineering experience: designing prompts for consistent, structured output; iterating based on failure analysis; treating AI-generated content as a first draft requiring quality assurance before use &mdash; not a finished product</li><li>
Pre-sales or delivery consulting experience with direct ownership of scope summaries, ROM estimates, SOW drafts, or equivalent customer-facing delivery artifacts</li><li>
Advanced written communication and presentation skills. A portfolio of customer-facing or executive-facing work is required &mdash; candidates without a portfolio will not advance.</li><li>
Detail-oriented quality assurance mindset with experience reviewing AI-generated or templated content for accuracy, consistency, and traceability against source material</li><li>
Strong understanding of professional services delivery operations &mdash; how engagements are scoped, sold, estimated, staffed, and delivered</li><li>
Self-directed working style across AI tools, Excel, presentation software, and SharePoint; comfortable serving as a second pair of eyes on prompts before promotion to shared spaces</li><li>
Experience working in agile, sprint-based environments with measurable delivery outcomes</li></ul>
Preferred Qualifications<ul><li>
ServiceNow domain knowledge, ideally across multiple product areas, and direct experience producing or reviewing implementation artifacts such as user stories, scope summaries, or SOWs.</li><li>
ServiceNow platform certifications (CSA, CIS-ITSM, CIS-CSM, or similar)</li><li>
Experience supporting scoping and discovery calls with SCs and AEs</li><li>
Business Analyst or Project Manager background</li><li>
Comfort running office-hours-style enablement sessions across time zones</li><li>
Enablement content creation experience: recorded demos, training assets, or similar</li><li>
Background in management consulting or professional services delivery operations</li></ul>
This Role Is Not a Fit If<ul><li>
You are primarily seeking a software engineering, machine learning, or platform development role. This role involves no coding, model training, or platform engineering.</li><li>
 You use AI tools but do not review or quality-check the output before sharing. A quality-first mindset is non-negotiable.</li></ul> 

Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Sr. Delivery Acceleration AI Specialist

<div>Company Description 
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone&mdash;freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow&mdash; helping 85% of the Fortune 500&reg; work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. 
Join us to put AI to work for people. 
Job Description 
This will be supporting our President, Chief Product Officer and Chief Operating Officer. We are seeking a highly skilled and proactive (Secondary) Sr. Executive Assistant to join our team and provide critical administrative support to our President, CPO, and COO. This position offers the opportunity to work closely with executive leadership while ensuring that the President&rsquo;s time is optimized, day-to-day processes run smoothly, and key projects are well-coordinated. The ideal candidate will possess excellent organizational skills and demonstrate a high level of confidentiality and professionalism in all aspects of their work.<ul><li>
Schedule and manage all internal meetings</li><li>
Plan and manage all internal events, such as leadership offsites, quarterly product reviews, or meetings that involve senior leadership, ensuring logistical details are handled seamlessly.</li><li>
Serve as a backup to the Sr. Executive Assistant to the President, CPO, and COO, stepping in when needed to handle administrative tasks such as managing schedules, handling communications, and organizing internal and external meetings.</li><li>
Maintain consistent communication with all stakeholders to ensure that key tasks are completed and deadlines are met without disruption.</li><li>
Help in the preparation and coordination of materials for meetings, presentations, and reports.</li><li>
Manage and track ongoing projects, ensuring deadlines are met and relevant materials are prepared.</li><li>
Act as a liaison between different departments to ensure alignment and timely execution of initiatives.</li><li>
Manage Expense Reports: Oversee the submission and processing of the Executive&rsquo;s expense reports via Concur, ensuring accuracy and timely approvals.</li></ul> 
Qualifications 
To be successful in this role you have:<ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.</li><li>
10+ years&rsquo; experience supporting SVP and/or CxO</li><li>
Highly organized with exceptional communication skills and ability to manage a variety of high priority projects from multiple management and professional levels</li><li>
Ability to manage multiple tasks simultaneously and prioritize effectively across multiple channels: email, Teams, in-person engagements</li><li>
Desire to grow and take on your own projects</li><li>
Excellent communication skills, both verbal and written.</li><li>
High level of discretion and the ability to handle confidential information.</li><li>
Proactive problem-solving skills and the ability to think ahead to anticipate needs.</li><li>
Professional demeanor and soft skills</li><li>
Proficient in Zoom, Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Loop), and Concur</li></ul>
FD21
For positions in this location, we offer a base pay of $126,800 - $221,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. 
Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2026 Fortune Media IP Limited. All rights reserved. Used under license. .</div>

Sr Executive Assistant

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.
What you get to do in this role:<ul><li>
Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales</li><li>
Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)</li><li>
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap</li><li>
Identify the right specialist/ support resources to bring into a deal, at the right time</li></ul> 

Qualifications 
To be successful in this role you have:<ul><li>
10+ years of sales experience within software OR solutions sales organization</li><li>
Experience establishing trusted relationships with current and prospective clients and other teams</li><li>
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships</li><li>
Experience achieving sales targets</li><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.</li><li>
The ability to understand the &quot;bigger picture&quot; and our plans around IT</li><li>
Experience promoting a customer success focus in a &quot;win as a team&quot; environment</li><li>
Willingness to travel up to 50%</li></ul> 

Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Sr Enterprise Account Executive

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
Job Description
The New Logo Account Executive is a pivotal role to ensuring ServiceNow&rsquo;s continued growth. In this role, you will identify new business by strategically navigating a targeted set of prospective accounts to close initial opportunities and convert our Prospects to Customers who will grow with us for years to come. By deeply understanding their unique company challenges and goals, you will pair them with solutions that will help them reach their business objectives and blaze new trails within their organizations. You play a critical part in our &ldquo;DESCO21&rdquo; go-to-market strategy, and you will be set up for success within a fast paced, collaborative, and inclusive culture.
You are a self-starter and an innovator. You will establish relationships within a defined set of accounts to achieve net new revenue growth targets for your given territory. By leveraging analytics, case studies, past performance, and market intelligence, you will create a territory plan and craft your own target account strategies. You will then apply these strategies and leverage your extended sales team and partner ecosystem to sell the value and long-term ROI of one or more of our industry leading solutions.
Post-sale you will lead in orchestrating the transition of these accounts to our established Account Management team as you continue to focus on net new logo accounts.
What you get to do in this role:<ul><li>
Strategic territory planning - Follow a disciplined and analytical approach to planning and maintaining a target new account pipeline. Keep pipeline current and progressing.</li><li>
Sales strategies - Develop effective and specific account plans to maximize new revenue growth. Develop and leverage relationships throughout our strong partner networks and in your net new customer accounts to drive strategy through organization.</li><li>
Creative marketing and prospecting &ndash; Think outside-the-box to cultivate awareness of the ServiceNow vision. Strong planning and execution of targeted campaigns for your territory.</li><li>
Customer Acumen - Actively understand each customer&rsquo;s strategic growth plans, technology footprint and corresponding technology strategy, internal challenges and competitive landscape. Review public information (e.g., new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the prospect.</li><li>
Advance and close sales opportunities - through the successful execution of the sales strategy and roadmap.</li><li>
Account Transition &ndash; After successfully closing your initial sale, you will orchestrate the transition of the account to our Account Management team.</li><li>
Net New Revenue &ndash; Execute on new business revenue goals for the organization.</li></ul>
Qualifications
To be successful in this role you have:<ul><li>
Candidates living in GA, FL, NC or SC will be considered</li><li>
Proven track record of new logo sales experience in IT Service Management, HR, Security Operations, Customer Service, IT Operations Management (within software or IT sales organizations) with a demonstrated ability to generate new business at new accounts.</li><li>
Demonstrated experience in territory strategy, planning and sales execution with measurable wins.</li><li>
Ability to understand broad, macro-level business IT needs for a prospective client.</li><li>
Ability to break down a complex sales process into discrete activities and see steps ahead to deliver customer outcomes.</li><li>
Excellent interpersonal skills to inspire and lead a matrix team to establish trust and credibility with prospective customers.</li><li>
Demonstrated perseverance, resilience, and savvy to find new creative paths to open doors, increase interaction and participation, and engage prospects.</li><li>
The ideal candidate lives our values to &ldquo;stay hungry and humble&rdquo; and doesn&rsquo;t take their success for granted, always curious, ready to learn and evolve.</li><li>
Travel up to 50% (depending on geography/region)</li></ul> 

Qualifications 
Preferred Qualifications<ul><li>
4+ years of quota carrying, technology solution-based direct sales experience, penetrating net new accounts within a territory.</li><li>
Strong sales strategy skills and demonstrated experience prospecting and bringing in new business.</li><li>
Experience and success selling a variety of SaaS solutions across all lines of business.</li><li>
Demonstrated experience in keeping accurate forecast your territory, monthly/quarterly/annually, utilizing sales tools and analytics to target customers with higher propensity to buy and creating strategies that maximize success.</li><li>
Ability to thrive in a fast-paced environment.</li><li>
Track record of consistently achieving or surpassing your sales quota</li></ul> 

Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Associate New Logo Account Executive

Join ServiceNow and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ServiceNow

About Company

Sr. Delivery Acceleration AI Specialist

Sr. Delivery Acceleration AI Specialist

Sr. Delivery Acceleration AI Specialist

Sr Executive Assistant

Sr Enterprise Account Executive

Associate New Logo Account Executive