Abrar Admin

SERVPRO of Bethlehem

<div><div><div><b>Benefits:</b></div>
<ul><li>401(k)</li>
<li>401(k) matching</li>
<li>Company parties</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
</ul></div><div><div><br>
<b>Job Summary</b></div>
<div>We are seeking a reliable, professional Receptionist&ndash;Dispatcher to be the first point of contact for our team. This role is the heartbeat of our daily operations and customer experience. The ideal candidate is organized, detail-oriented, and able to multitask in a fast-paced environment while maintaining a calm, friendly, and confident demeanor. This position requires the ability to reassure customers during stressful situations.<br>
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<b>Key Responsibilities</b></div>
<ul><li>Answer and route incoming phone calls promptly and professionally</li>
<li>Serve as a friendly, calm, and reassuring voice for customers during emergency and high-stress situations</li>
<li>Gather initial loss information and create electronic job files accurately and in a timely manner</li>
<li>Dispatch technicians for water, fire, mold, and emergency service calls</li>
<li>Schedule estimators as needed for non-emergency service calls</li>
<li>Provide clear, confident direction to production staff and ensure schedules and priorities are followed</li>
<li>Communicate effectively with customers, insurance representatives, management, and field staff</li>
<li>Monitor job progress and adjust schedules as needed, standing firm on priorities and timelines when necessary</li>
<li>Perform general administrative duties including data entry, filing, and document management</li>
<li>Maintain a clean, professional front office environment</li>
</ul>
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<b>Qualifications &amp; Skills</b></div>
<ul><li>High school diploma or equivalent required</li>
<li>Previous experience in reception, dispatching, or administrative support required</li>
<li>Experience in restoration, construction, or insurance-related fields is a plus</li>
<li>Strong phone etiquette and customer service skills</li>
<li>Ability to remain calm under pressure while being assertive and decisive when required</li>
<li>Comfortable giving direction and maintaining boundaries with field staff</li>
<li>Strong organizational, time-management, and multitasking abilities</li>
<li>Proficiency in Microsoft Office and ability to learn job management software</li>
<li>Dependable, punctual, and professional</li>
</ul>
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<b>Work Environment</b></div>
<div>Office-based role with frequent phone and computer use. Fast-paced environment with time-sensitive and emergency-related calls. Regular interaction with customers and production staff during urgent situations. After-hours on-call rotation.<br>
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<b>What We Offer</b></div>
<ul><li>Competitive pay based on experience</li>
<li>Stable, full-time position</li>
<li>Supportive team environment</li>
<li>Training and growth opportunities within the company</li>
<li>Benefits package (if applicable &ndash; medical, PTO, holidays, etc.)</li>
</ul>
</div><p><i>All employees of a SERVPRO&reg; Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO&reg; Franchise. SERVPRO&reg; Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.</i></p></div>

Receptionist/Dispatcher

Join SERVPRO of Bethlehem and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

SERVPRO of Bethlehem

About Company

Receptionist/Dispatcher