Qureos Mentor

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 Job description:
 
 
 
 
 
 
 We are seeking an IT Operations Engineer with a diverse skill set encompassing basic IT helpdesk support, knowledge of business continuity practices and a basic understanding of cybersecurity principles.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
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 Manage and keep a record of devices, accounts and software license.
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 Install and configure softwares on end-user devices.
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 Provide technical support to end-users, resolving hardware and software issues.
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 Document troubleshooting steps and solutions for future reference.
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 Prepare user devices, accounts and software licenses according to HR&rsquo;s notice.
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 Support in developing &amp; improving operational procedures in managing IT assets and resources, including user devices, accounts and software licenses.
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 Assist on IT-related audits and assessments where required.
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 Implement cybersecurity measures to protect systems and data from unauthorized access, data breaches, and cyber attacks.
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 Develop and enforce security policies, procedures, and best practices.
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 Qualifications required:
 
 
 
 
 
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 A diploma or bachelor's degree in computer science, engineering, information systems, or its equivalent.
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 Strong technical knowhow on Macbooks, TCP/IP, Linux OS, firewalls, good exposure to enterprise security software and solutions.
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 Excellent communication, problem solving, and critical thinking skills, great sense of responsibility.
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 Capable of self learning and acquiring new knowledge and skills to be relevant and stay relevant in the files.
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 Preferred qualifications:
 
 
 
 
 
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 Prior experience in IT helpdesk support roles.
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 Experience managing Macbooks, MDM, and enterprise softwares.
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 Experience in providing IT support.
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IT Operation Engineer

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IT Operation Engineer