Qureos Mentor

Shake Shack

Our secret to leading the way in hospitality? We put our people first!
 At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.
 
Join us and Be a Part of Something Good.
 
Job Summary
 The Team Member Relations Specialist plays a crucial role in supporting Shake Shack’s People Resources function and is responsible for promoting a positive work environment by managing employee relations matters, resolving conflicts and fostering effective communication between employees and management. Reporting to the Sr. People Resources Business partner, this role serves as a liaison between employees and the HR team, ensuring compliance with company policies, procedures and employment laws.
 
Job Responsibilities and Duties
 
Employee Relations (ER): 
Serves as a key point of contact for employee relations issues, complaints and concerns and handles all in a fair, consistent and confidential manner.
 Assists in resolving employee relations issues, escalating more complex issues to senior HR team when necessary.
 Conducts thorough investigations into workplace concerns, allegations of misconduct or policy violations, ensuring compliance with legal and organizational requirements.
 Demonstrated ability to handle high volume of employee relations cases with the ability to prioritize based on level of severity and risk.
 Maintains accurate records and documentation related to employee relations activities, investigations and outcomes.
 
Conflict Resolution: 
Mediates conflicts and disputes between employees and managers, promoting constructive dialogue and problem-solving.
 Facilitates discussions to resolve conflicts, ensuring mutual understanding and agreement among parties involved.
 Develops strategies and initiatives to prevent or mitigate workplace conflicts and promotes a culture of respect and cooperation.
 
Management Guidance: 
Provides sound guidance to managers on HR policies, procedures and best practices for consistent conflict resolution. Manages the interactive process accommodation requests in compliance with the ADA.
 Manages Shake Shack’s Background Check process in compliance with local jurisdictional requirements.
 
Administrative Support : 
Supports the E-Verify process.
 Performs other duties as required.
 
Knowledge, Skills, Abilities
 Demonstrated ability to build rapport and trust with employees at all levels of the organization.
 Strong analytical and problem-solving skills, with a proactive and solutions-oriented approach.
 Ability to work independently and collaboratively in a fast-paced, dynamic environment.
 Commitment to upholding ethical standards and promoting a culture of fairness, respect and inclusion.
 
Education Requirements
 Bachelor's Degree
 
Education or Certificate Details
 Bachelor’s degree in Human Resources, Organizational Psychology, Business Administration or related field, preferred.
 
Work Experience
 2-4 years
 
Related Experience
 Previous experience in employee relations HR or related roles.
 Strong knowledge of employment laws, regulations and best practices.
 Excellent communication, mediation and conflict resolution skills.
 Ability to maintain confidentiality and handle sensitive information with discretion.
 Proficiency in HRIS (Workday preferred) and Microsoft Office Suite.
 
Benefits at Shake Shack: 
A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:
 
Weekly Pay and Performance bonuses
 
Shake Shack Meal Discounts
 
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
 
Medical, Dental, and Vision Insurance*
 
Employer Paid Life and Disability Insurance*
 
401k Plan with Company Match*
 
Paid Time Off*
 
Paid Parental Leave*
 
Access to Employee Assistance Program on Day 1
 
Pre-Tax Commuter and Parking Benefits
 
Flexible Spending and Dependent Care Accounts*
 
Development and Growth Opportunities
 
<ul>
<li>Eligibility criteria applies</li>
</ul>
Click the " Apply " button above to apply for this opening.
 
About Us
 Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."
 
Shake Shack is an Equal Opportunity Employer
 All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Team Member Relations Specialist

Our secret to leading the way in hospitality? We put our people first!
 At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.
 
Join us and Be a Part of Something Good.
 
The Senior Manager, Software Delivery is accountable for delivery of software engineering for Shake Shack Digital and Data. The Senior Manager, Software Delivery is responsible for leading cross-functional teams to deliver high-quality software products and data solutions on time and within budget. This role combines technical expertise, leadership, and project management skills to drive the development, implementation, and optimization of engineering and data systems that align with organizational objectives.
 
The Senior Manager, Software Delivery is a strong communicator at all levels from executives to project team members who is comfortable leading a distributed team of internal and external technology resources. This role requires a strategic thinker with a strong technical background in software delivery coupled with the ability to understand the business value the technology is providing.
 
The Senior Manager, Software Delivery will be comfortable with ambiguous and rapidly evolving business needs, helping teams to shape the future direction. This role will balance being hands-on and strategic, partnering with business and technology teams to ensure best in class software delivery working with 3rd party global team for Digital and Data.
 
Essential Job Duties and Responsibilities: 
Build, manage, and operationalize cross-functional, program plans that focus on on-time delivery, stakeholder management, dependency identification and risk mitigation in support of the corporate strategic plan
 
Provide leadership, guidance, and mentorship to software engineering and delivery team, manage technical risk, and represent the work product in front of IT leadership
 
Own and communicate project metrics & process (agile and waterfall) to help stakeholders understand what is being delivered when, program status, and improving overall feature delivery
 
Manage allocated budget for programs enabling business technology and business outcomes. Drive improvements for software delivery maturity of your organization to improve speed, quality, and value of software products
 
Assess and Grow Talent - Manage, build, and mentor a team of FTE and partner resources to achieve business and personal career goals
 
Minimum Qualifications: 
Experienced in building and cultivating software delivery practices and processes and have a consistent track record of delivering on time & on budget programs involving high-quality software systems.
 
Experience in driving adherence to Release Management and Quality Assurance best practices for software delivery for partner teams.
 
Worked previously in Commerce, QSR, Retail, Hospitality fields or Technology Consulting firms as engineering delivery leader focused on Consumer Facing (B2C) and Operator facing, high transaction volume platforms.
 
Experience in establishing criteria and process for ensuring all delivered experiences are of high quality and performance.
 
Hands-on experience in leading result- oriented Software Delivery execution through a multi- geography team (60+) using Agile methodologies for digital programs.
 
Successful track record of working in cross-functional environments delivering features on digital products on time and budget
 
Created a culture biased towards owning end to end delivery of projects and experiences aligned with corporate goals
 
History of successfully planning, estimating, and delivering complex software delivery and align with the budget and timelines while managing 3rd party partners.
 
Experience managing 3rd party partners – onshore, nearshore, and offshore.
 
Hands-on experience in creating estimation framework across digital platforms and be a servant leader in steering estimates aligned to business goals.
 
Successful track record of collaborating IT and business in cross-functional teams across different areas of the company
 
Have a broad understanding of various cloud development technologies and trends for enterprise-scale, distributed systems, DevOps practices, multi-tier SOA architecture using OOD: IOS Development -Swift, Android Development, JavaScript etc.
 
Drive improvements to the software delivery maturity of organization to improve speed, quality, and value of software products
 
Experience in effort sizing for work and ability to understand the technical dependencies and mitigating business risks
 
Experience in leading technical conversations with third party partners and no be completely dependent on Architects or developers
 
Benefits at Shake Shack: 
A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:
 
Weekly Pay and Performance bonuses
 
Shake Shack Meal Discounts
 
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
 
Medical, Dental, and Vision Insurance*
 
Employer Paid Life and Disability Insurance*
 
401k Plan with Company Match*
 
Paid Time Off*
 
Paid Parental Leave*
 
Access to Employee Assistance Program on Day 1
 
Pre-Tax Commuter and Parking Benefits
 
Flexible Spending and Dependent Care Accounts*
 
Development and Growth Opportunities
 
<ul>
<li>Eligibility criteria applies</li>
</ul>
Click the " Apply " button above to apply for this opening.
 
About Us
 Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."
 
Shake Shack is an Equal Opportunity Employer
 All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Senior Manager, Software Delivery

Our secret to leading the way in hospitality? We put our people first!
 At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.
 
Join us and Be a Part of Something Good.
 
Area Directors are one of the most impactful roles at Shake Shack. The influence and scope continues to grow alongside our Company’s momentous growth. As an Area Director you are responsible for leading and managing our business through our Shack Teams – it’s all about the continuous development of our teams. You’re the ambassador of the brand – the one responsible for ensuring consistency and providing guidance that encourages our teams to execute for excellence, displaying enlightened hospitality to our teams, and making people feel valued for their efforts, so they want to grow with us, both personally and professionally.
 
Job Responsibilities: 
Builds and leads high performing management teams – recruits, retains and develops a knowledgeable, passionate talent pool to support Company growth while driving an elevated Guest experience and accountability to results.
 
Leads the management of healthy P&L statements for all Shacks in area to ensure progressive financial success while driving consistent General Manager (GM) collaboration to identify and capture the fluctuating needs of the business in the creation of clear targets for revenue growth and cost control to drive accountability.
 
Empowers and develops leaders to act in a manner consistent with the Shack Pact, goals, and culture while ensuring area is working towards non-financial, but impactful targets around talent development, succession planning, community involvement, and employee retention.
 
Serves as the liaison between Home Office and management team by prioritizing communications, filtering messaging, and providing insight and direction into implementation of systems and processes to drive effective operations.
 
Anticipates Guest feedback, proactively identifies active area trends, and leverages all relevant data points that result in GM accountability plans and a consistent, excellent Guest experience.
 
Prioritizes compliance and protects the brand from damage, litigation, and fines by maintaining a thorough understanding of the risks and processes for assigned area, provides effective guidance to the management teams, and drives consistent audit practices.
 
Establishes and maintains strong community partnerships by integrating brand presence/awareness and local Shack marketing to secure new and continued Guest and Team Member loyalty.
 
Accountable for completing regular, intentional Shack visits that result in validation of all compliance regulations, KPI results and upholding a healthy and safe environment for all Team Members and Guests.
 
Job Qualifications: 
Minimum 3-5 years of management and leadership experience in a multi-unit management role with a proven track record of successfully managing multiple priorities in a fast-paced work environment
 
Adept written, verbal, and relational communication skills that allow the communication of information and ideas effectively
 
Possess strong interpersonal and organizational skills
 
Solid financial and analytical skills with experience driving sales and profits while developing people
 
Sets realistic objectives and goals and implements the necessary steps to achieve them
 
Knowledge of principles and procedures for management recruitment, selection, and training
 
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local and state health and safety code compliance.
 
Bachelor’s Degree preferred but may be replaced with consistent work and leadership experience
 
50% travel required
 
Benefits at Shake Shack: 
A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:
 
Weekly Pay and Performance bonuses
 
Shake Shack Meal Discounts
 
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
 
Medical, Dental, and Vision Insurance*
 
Employer Paid Life and Disability Insurance*
 
401k Plan with Company Match*
 
Paid Time Off*
 
Paid Parental Leave*
 
Access to Employee Assistance Program on Day 1
 
Pre-Tax Commuter and Parking Benefits
 
Flexible Spending and Dependent Care Accounts*
 
Development and Growth Opportunities
 
<ul>
<li>Eligibility criteria applies</li>
</ul>
Pay Range - $111,918.00 - $146,878.00
 
Click the " Apply " button above to apply for this opening.
 
About Us
 Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."
 
Shake Shack is an Equal Opportunity Employer
 All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Area Director - Boston, MA

Join Shake Shack and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Shake Shack

ABOUT_COMPANY

Team Member Relations Specialist

Senior Manager, Software Delivery

Area Director - Boston, MA