Qureos Mentor

Shamal Holding

Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate.This role falls under our Dubai Harbour Marinas umbrella and we are seeking an individual who will represent the marina, conduct guest services duties according to the instructions of Guest Services Supervisor and established written procedures. To support the Marina to deliver an innovative guest experience that resists predictability.To greet and take care of marina guests and handle all inquiries.To accomplish general office procedures such as customer e-mailing responses, necessary documents  preparation for signing the contracts, updating customer data base, regular reports etc.To deal with all berths related contracts storage usage etc., make offers, issue invoices, conclude berthing, storage and travel lift contracts.To carry out any other duties that may be required to operate the facilities at Dubai Harbour Marinas as requested by the management occasionally.To insert all necessary data and keep records up to date to operate the marina management software properly.To collect payments and hand over to the accounting department along with related reportsCarry out any other reasonable task as assigned by the management.Provide outstanding services and ensure customer satisfactionAddress customer concerns and complaints promptly and professionally.Respond to customer needs and requests in a timely manner.Prepare operational and financial records for Management to reviewPost charges to customers and handle payments transactions.Evaluate the performance and provide appropriate feedback.Clear and handle the outstanding balances.Maintain the customer s account with the MMSand proprietary information,and protect company assets. To carry out any other duties that may be required to operate the facilities at Dubai Harbour Marinas as requested by the management occasionally. To ensure compliance with ISO integrated management systems requirements in the daily operations of Dubai Harbour MarinasPreferred Educational Qualifications And Professional CertificationsHigh school or bachelor s degree (Preferably from a Maritime School or a School of Tourism)ExperienceFront desk / Hospitality and service experience (Marina or Hotel or Camp) for minimum 2 yearsFor or more information about Shamal, please visit our LinkedIn page https//www.linkedin.com/company/shamalholding/Note Due to a high influx of profiles, only shortlisted candidates will be contacted

Guest Service Executive

<div>
 Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai&rsquo;s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate.
 
 
 As Shamal Holding continues to grow, we&rsquo;re in search of a
 
 Senior Manager - Data and Analytics
 
 . In this role you will lead the strategic development and management of data-driven initiatives, driving informed decision making and operational efficiency, working with agile squads to collect, analyse, and utilise data to align with business goals, foster innovation, and gain competitive insights.
 
 
 
 Strategic Responsibilities
 
 
 
 <ul>
 <li>
 Create and implement a comprehensive data and analytics strategy aligned with organizational objectives to drive innovation, informed decision-making, and competitive advantage.
 </li>
 <li>
 Establish data governance frameworks and policies to ensure data accuracy, integrity, security, and compliance across the organization's data ecosystem.
 </li>
 <li>
 Lead the development of business analytics solutions, including predictive modeling, data visualization, and reporting tools, to provide actionable insights for key stakeholders.
 </li>
 <li>
 Collaborate with departments across the organization to identify opportunities for leveraging data to optimize processes, people, enhance customer experiences, and identify growth areas.
 </li>
 <li>
 Evaluate and implement cutting-edge data technologies and tools that enable efficient data collection, processing, storage, and analysis to support the organization's strategic goals.
 
 
 
 </li>
 </ul>
 
 IT Management and Governance
 
 
 
 <ul>
 <li>
 Helps establish governance structure where decision-making is weighted toward empowered teams.
 </li>
 <li>
 Lead and manage the Data Analytics squads and outcomes.
 </li>
 <li>
 Prepare and monitor IT capital and operational budgets for assigned portfolio.
 </li>
 <li>
 Execute through alignment to the new digital operating model and working with cross&hyphen;functional squads orchestrating continuous value delivery through release planning increments.
 </li>
 <li>
 Balance between and keeping pace with technology developments, business strategy, competitive landscape, evolving stakeholder needs, and initiative goals/deadlines.
 
 
 
 </li>
 </ul>
 
 IT Operations
 
 
 
 <ul>
 <li>
 Direct the planning, deployment and management of the data analytics initiatives and services.
 </li>
 <li>
 Oversee the demand management exercise to collect Digital requirements and ensure they address them in alignment with the overall IT and Data Analytics strategy.
 </li>
 <li>
 Ensure the design and implementation of applications and systems align with Shamal Holding IT &amp; Data Analytics strategy and roadmap.
 </li>
 <li>
 Ensure the provision of L1, L2, and L3 support for all Data Analytics applications and it&rsquo;s infrastructure.
 
 
 
 </li>
 </ul>
 
 Data Architecture
 
 
 
 <ul>
 <li>
 Leads development of data architecture, guide technology directions, and set appropriate strategies, policies, standards and practices to govern the Data landscape of the organization.
 
 
 
 </li>
 </ul>
 
 IT Security
 
 
 
 <ul>
 <li>
 Supports the setup, maintenance, monitoring, and improvement of the security of systems related to analytics.
 </li>
 <li>
 Implement information security standards for the assigned portfolio, policies and procedures across Shamal Holding based on leading industry guidelines and regulatory requirements (e.g. DESC, TDRA, NESA, GDPR).
 
 
 
 </li>
 </ul>
 
 Data Management
 
 
 
 <ul>
 <li>
 In collaboration with the Data management and protection team of Shamal, ensure Shamal Holding complies with relevant data management regulations and best practices, and lead the development of a centralized customer data management platform for Shamal Holding.
 </li>
 <li>
 Ensure Shamal Holding data arising out of platforms, is appropriately managed, maintained, and monitored, and procedures are established to continuously improve data quality and utilization. In addition to developing necessary controls to ensure the data collected is accurate, valid, granular, complete, and consistent.
 
 
 
 </li>
 </ul>
 
 People Management Responsibilities
 
 
 
 <ul>
 <li>
 Set clear expectations to the team, inspire, and motivate direct reportees, and lead by example. Provide guidance, coaching, and mentorship to team members to help them achieve their performance goals.
 </li>
 <li>
 In collaboration with the People function, identify and address skill gaps, and provide opportunities for learning and development for the Data Analytics employees.
 </li>
 <li>
 Direct the employee performance management processes within Data and Analytics in alignment with the People policies and procedures to ensure continuous improvement for the employee&rsquo;s performance.
 </li>
 <li>
 Direct the performance evaluation process and validate its results within Data and Analytics in alignment with the People policies &amp; procedures to ensure appropriate and fair evaluation for the employees concerned.
 </li>
 <li>
 Bachelor's or Master's degree in a relevant field such as Computer Science, Information Technology, Digital Transformation, or a related field.
 </li>
 <li>
 MBA or related advanced business degrees, are preferable
 </li>
 <li>
 A minimum of 10 years of relevant experience with at least 3 years in a managerial or supervisory role.
 </li>
 <li>
 Experience as a Data Analytics Lead or equivalent position in a global environment.
 </li>
 <li>
 Experience to set and communicate a clear vision, aligning data initiatives with business goals.
 </li>
 <li>
 Proficiency in developing comprehensive data strategies to drive decision-making and innovation.
 </li>
 <li>
 Familiarity with data technologies, tools, and platforms for efficient data collection, storage, and analysis.
 </li>
 <li>
 Skill in working with diverse teams and departments to leverage data for organizational improvement.
 </li>
 <li>
 Effective communication of complex insights to non-technical stakeholders.
 </li>
 <li>
 Experience in building and leading high-performing data teams.
 </li>
 <li>
 Understanding of industry trends, competitive landscapes, and business drivers.
 </li>
 <li>
 Ability to identify challenges and design data-driven solutions to address them.
 </li>
 <li>
 Extensive experience in scrum/project management/delivery management or an associated area.
 </li>
 <li>
 An entrepreneurial mindset; able and interested to pursue new business channels and models.
 
 
 
 </li>
 </ul>
 
 For more information about Shamal, please visit our LinkedIn page
 
 https//www.linkedin.com/company/shamalholding/
 
 
 
 Note
 
 
 
 Due to a high influx of profiles, only shortlisted candidates will be contacted.
</div>

Senior Manager - Data & Analytics

Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate. As Shamal Holding continues to grow, we re in search of an Office Manager - Development. In this role you will provide high level administrative support and ensure smooth and efficient operation at the office. This includes managing schedules, coordinating meetings, handling correspondence, preparing reports and performing a variety of tasks that facilitate coordinating office activities, and serve as a liaison between different departments to facilitate effective communication and collaboration.



Responsibilities <div>
<div>
<div>
<ul> <li>Manage the senior leaders schedule, ensuring efficient allocation of time and prioritization of tasks.</li> <li>Oversee the flow of communication to and from the senior leaders, ensuring timely delegation and follow-ups.</li> <li>Facilitate decision-making by providing summarized briefings, action lists, and progress reports.</li> <li>Track and ensure timely execution of tasks and projects delegated to various departments.</li> <li>Execute administrative tasks autonomously, exercising discretion.</li> <li>Approve items on digital platforms on behalf of the senior leaders, in line with established guidelines.</li> <li>Document and monitor key action items from meetings, ensuring follow-up, updates, and meeting minutes.</li> <li>Continuously improve office management processes for efficiency and productivity.</li> <li>Conduct research and data analysis for meetings, projects, and reports.</li> <li>Coordinating new joiner orientation and immersion for the respective team/department.</li> <li>Maintain confidentiality in all work-related activities.</li> <li>Execute administrative tasks autonomously, exercising discretion to facilitate the leader s role.</li> <li>Manage projects related to the assigned department/s initiatives, obtain status and report on progress.</li> <li>Take ownership of the assigned department/s meetings including scheduling, minutes and actions. </li> <li>Prepare the agenda for meetings in advance, confirm time and venue, coordinate with other meeting attendees and arrange meeting facilities and receive calls on behalf of the leader and convey messages on a timely basis.</li> <li>Track and file key documents and decisions by creating a file and repository for the assigned Functions / Business Units. </li> <li>Proactive Team/ department annual leave tracking.</li> <li>Expense tracking and management.</li> <li>Making travel and accommodation arrangements for the respective team/ department.</li> <li>Arranging IT assets and access for new joiners to the function.</li> <li>Purchase requisition (PR) and Purchase Order (PO) management, including invoice management.</li> <li>Coordinate access for visitors to Shamal offices/ parking. </li> <li>Manage office supply inventory and requests.</li> <li>Perform any other ad-hoc duties as required.</li> <li>Collaborate with other departments (sales, IT, Legal, AM) to optimize processes. Take Proactive improvement that will help to automate tasks for BU which will have a positive impact on AR balances.</li> <li>Review of Vat Register, Cash payments and Ad hoc reports to stakeholders.</li> <li>Review the cheques and recall requests from all BU s and follow up on the replacement.</li> <li>Work on introducing ERP for sales function and for specific projects.</li> <li>Maintain trackers for the sales details that can help in the preparation of reports to management (in the absence of a system).</li> </ul>
</div>
</div>
</div>
Qualifications <div>
<div>
<div>
 Minimum Qualifications &amp; Experience: <ul> <li>High school diploma; additional qualifications in Office Administration are a plus</li> <li>Minimum of 5 years of experience as an Administrative Officer, Administrator or similar role</li> </ul> </div></div></div>

Office Manager

In this role you will deliver an exceptional customer experience every time. Crew Members will be trained in different positions in the restaurant. Some of these areas may include Grill, Fries, Hospitality, Expo, Cashier, Preparation, Buns and Dressing.

Responsibilities
<ul>
 <li>Ensure delivery of the highest level of customer service in a clean and safe environment and attempt to resolve simple customer queries and refer difficult customer queries to Managers.</li>
 <li>Adhere to brand standards at all times and keeping up to date with Five Guys University courses.</li>
 <li>Be aware of the goals and targets of the restaurant and actively input efforts to achieve these.</li>
 <li>Maintain operational and kitchen areas to exceed customer cleanliness and comfort including restocking of workstations, upkeep of restroom and terrace areas, and any other daily cleaning tasks as assigned by the Line Manager.</li>
 <li>Follow basic essentials uniforms, grooming and punctuality and strictly follow all food safety, sanitation and hygiene requirements and practices.</li>
 <li>Use the company cash register accurately and maintains proper control of company assets.</li>
 <li>Works as a team member to support other restaurant employees with their duties.</li>
 <li>Carry out any other reasonable task as assigned by the management.</li>
</ul>

Crew Member

Responsibilities
<ul>
 <li>Handle boats arriving and departing the berth, and assisting boaters with tie-ups</li>
 <li>Greet marina members, providing information, answering questions, and providing excellent customer service</li>
 <li>Perform routine maintenance and cleaning of the pontoons, boats, and marina facilities</li>
 <li>Assist and performing pump-out services</li>
 <li>Assist in enforcing the marina's rules and regulations, ensuring that all boaters comply with rules and regulations as applicable for the marina</li>
 <li>Able to perform other related responsibilities as assigned by the Management of Dubai Harbour Marinas</li>
 <li>Abide with Shamal LLC policies and procedures</li>
 <li>To ensure compliance with ISO integrated management systems requirements in the daily operations of Dubai Harbour Marinas.</li>
 <li>Work hours as required to do your task but normally to work 48 hours per week</li>
</ul>

Dockmaster

Responsibilities <ul> <li>Promote and sell marina services to potential customers and existing marina members</li> <li>Implement sales strategies to achieve targets</li> <li>Build and maintain relationships with customers, including yacht owners, brokers, and charter companies</li> <li>Respond to customer inquiries in a timely and professional manner</li> <li>Conduct marina tours for potential customers</li> <li>Attend industry events and trade shows to network and promote the marina</li> <li>Collaborate with other departments, including operations, marketing, and finance, to ensure seamless customer service and sales processes</li> <li>Keep up to date with industry trends and competitor activities</li> <li>Able to perform other related responsibilities as assigned by the Management of Dubai Harbour Marinas</li> <li>Abide with Shamal LLC policies and Procedures</li> <li>Work hours as required to do your task but normally to work 48 hours per week</li> </ul>

Sales Executive

As Shamal Holding continues to grow, we re in search of a Senior Manager Data and Analytics. In this role you will lead the strategic development and management of data-driven initiatives, driving informed decision making and operational efficiency, working with agile squads to collect, analyse, and utilise data to align with business goals, foster innovation, and gain competitive insights.

Responsibilities

<ul>
 <li>Create and implement a comprehensive data and analytics strategy aligned with organizational objectives to drive innovation, informed decision-making, and competitive advantage.</li>
 <li>Establish data governance frameworks and policies to ensure data accuracy, integrity, security, and compliance across the organization's data ecosystem.</li>
 <li>Lead the development of business analytics solutions, including predictive modeling, data visualization, and reporting tools, to provide actionable insights for key stakeholders.</li>
 <li>Collaborate with departments across the organization to identify opportunities for leveraging data to optimize processes, people, enhance customer experiences, and identify growth areas.</li>
 <li>Evaluate and implement cutting-edge data technologies and tools that enable efficient data collection, processing, storage, and analysis to support the organization's strategic goals.</li>
</ul>

 IT Management and Governance:

<ul>
 <li>Helps establish governance structure where decision-making is weighted toward empowered teams.</li>
 <li>Lead and manage the Data Analytics squads and outcomes.</li>
 <li>Prepare and monitor IT capital and operational budgets for assigned portfolio.</li>
 <li>Execute through alignment to the new digital operating model and working with cross functional squads orchestrating continuous value delivery through release planning increments.</li>
 <li>Balance between and keeping pace with technology developments, business strategy, competitive landscape, evolving stakeholder needs, and initiative goals/deadlines.</li>
</ul>

IT Operations: 

<ul>
 <li>Direct the planning, deployment and management of the data analytics initiatives and services.</li>
 <li>Oversee the demand management exercise to collect Digital requirements and ensure they address them in alignment with the overall IT and Data Analytics strategy.</li>
 <li>Ensure the design and implementation of applications and systems align with Shamal Holding IT &amp; Data Analytics strategy and roadmap.</li>
 <li>Ensure the provision of L1, L2, and L3 support for all Data Analytics applications and it s infrastructure.</li>
</ul>

Data Architecture:

<ul>
 <li>Leads development of data architecture, guide technology directions, and set appropriate strategies, policies, standards and practices to govern the Data landscape of the organization.</li>
</ul>

IT Security: 

<ul>
 <li>Supports the setup, maintenance, monitoring, and improvement of the security of systems related to analytics.</li>
 <li>Implement information security standards for the assigned portfolio, policies and procedures across Shamal Holding based on leading industry guidelines and regulatory requirements (e.g. DESC, TDRA, NESA, GDPR).</li>
</ul>

Data Management:

<ul>
 <li>In collaboration with the Data management and protection team of Shamal, ensure Shamal Holding complies with relevant data management regulations and best practices, and lead the development of a centralized customer data management platform for Shamal Holding.</li>
 <li>Ensure Shamal Holding data arising out of platforms, is appropriately managed, maintained, and monitored, and procedures are established to continuously improve data quality and utilization. In addition to developing necessary controls to ensure the data collected is accurate, valid, granular, complete, and consistent.</li>
</ul>

 People Management Responsibilities:

<ul>
 <li>Set clear expectations to the team, inspire, and motivate direct reportees, and lead by example. Provide guidance, coaching, and mentorship to team members to help them achieve their performance goals.</li>
 <li>In collaboration with the People function, identify and address skill gaps, and provide opportunities for learning and development for the Data Analytics employees.</li>
 <li>Direct the employee performance management processes within Data and Analytics in alignment with the People policies and procedures to ensure continuous improvement for the employee s performance.</li>
 <li>Direct the performance evaluation process and validate its results within Data and Analytics in alignment with the People policies &amp; procedures to ensure appropriate and fair evaluation for the employees concerned.</li>
</ul>

Join Shamal Holding and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Shamal Holding

ABOUT_COMPANY

Guest Service Executive

Senior Manager - Data & Analytics

Office Manager

Crew Member

Dockmaster

Sales Executive

Senior Manager - Data & Analytics