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Shamiya Catering

We are looking for a strong and experienced Area Manager to oversee multiple restaurant branches within an assigned cluster. The role is fully field-based and requires a hands-on operations leader who can control branch performance, staff discipline, sales, cash handling, hygiene standards, delivery platform performance, and daily execution.The Area Manager will be responsible for supervising Restaurant Shift Managers, Kitchen In-Charge staff, FOH teams, and BOH teams. The candidate must be able to visit branches regularly, identify operational problems, enforce company SOPs, hold managers accountable, and take immediate corrective action when standards are not met.Key Responsibilities:<ul><li>Manage and control daily operations across multiple restaurant branches.</li><li>Ensure branches follow company SOPs, hygiene standards, food safety rules, and management instructions.</li><li>Supervise and evaluate Branch Managers, Shift Managers, Kitchen In-Charge, FOH, and BOH staff.</li><li>Enforce staff discipline, grooming, attendance, service standards, and operational accountability.</li><li>Conduct regular branch visits, cash audits, sales checks, hygiene inspections, and operational audits.</li><li>Monitor sales performance, customer complaints, food quality, delivery timing, and platform performance.</li><li>Follow up on Talabat / delivery platform issues, delays, cancellations, missing items, and bad reviews.</li><li>Identify weak managers, staff issues, operational failures, and repeated non-compliance.</li><li>Coordinate with Central Kitchen, Supply Chain, Call Center, Maintenance, Accounts, and Management.</li><li>Report branch performance, problems, and corrective actions clearly to senior management.</li></ul>Requirements:<ul><li>Previous experience as an Area Manager, Operations Supervisor, Cluster Manager, or similar restaurant operations role.</li><li>Strong experience managing multiple restaurant branches.</li><li>Strong personality with the ability to manage difficult staff and enforce discipline.</li><li>Good knowledge of restaurant operations, cash control, food safety, hygiene, inventory, wastage, and customer service.</li><li>Experience with delivery platforms such as Talabat, Deliveroo, or similar platforms is preferred.</li><li>Must be hands-on, firm, organized, responsive, and able to work under pressure.</li><li>Must be available during operational hours for branch escalations and urgent issues.</li></ul>Ideal Candidate:The ideal candidate is a disciplined field operator who knows how to control branches, manage staff, protect sales, reduce operational mistakes, enforce standards, and follow up until problems are solved. This role is not suitable for someone passive, emotional, or unable to handle pressure and staff discipline.Pay: KD300.000 - KD500.000 per hourWork Location: In person

Area Manager

About the RoleA hands-on generalist responsible for day-to-day HR operations and office administration, ensuring smooth people processes and a well-run workplace.Key Responsibilities<ul><li>Handle recruitment, onboarding, and offboarding processes</li><li>Maintain employee records, contracts, and HR databases</li><li>Process attendance, leaves, and support payroll preparation</li><li>Assist in drafting HR policies and ensuring compliance</li><li>Coordinate performance review cycles</li><li>Manage office supplies, vendor coordination, and facility upkeep</li><li>Support employee engagement and welfare activities</li><li>Handle correspondence, filing, and general administrative tasks</li></ul>Requirements<ul><li>Bachelor's degree in HR, Business Administration, or related field</li><li>2&ndash;4 years of relevant experience</li><li>Proficient in MS Office; HRMS knowledge is a plus</li><li>Strong communication, organization, and interpersonal skills</li><li>Discreet, detail-oriented, and able to multitask</li></ul>Key CompetenciesConfidentiality &middot; Problem-solving &middot; Time management &middot; People skillsJob Type: Full-timePay: From KD300.000 per monthWork Location: In person

HR & Admin Officer

We are seeking an Employee Relations &amp; Performance Officer to support workforce discipline, performance management, and training initiatives across our restaurant operations. This role requires strong interpersonal skills, firmness, and hands-on engagement with operational teams.Key Responsibilities<ul><li>Handle employee relations issues, grievances, and conflict resolution</li><li>Manage probation reviews, performance appraisals, and PIPs</li><li>Coordinate and support staff training programs</li><li>Work closely with shift managers and cluster managers</li><li>Conduct regular branch visits to assess performance and compliance</li><li>Assist with incentive and performance tracking programs</li><li>Prepare reports and recommendations for senior operations management</li></ul>Requirements<ul><li>Experience in employee relations, HR operations, or a similar role</li><li>Strong communication and interpersonal skills</li><li>Ability to be firm, objective, and professional</li><li>Comfortable working in a fast-paced restaurant environment</li><li>English required; additional languages are an advantage</li></ul>What We Offer<ul><li>Stable role within a growing multi-brand food company</li><li>Exposure to real operational decision-making</li><li>Career growth for the right candidate</li></ul>Job Type: Full-timePay: KD250.000 - KD350.000 per monthWork Location: In person

Employee Relations & Performance Officer

Join Shamiya Catering and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Shamiya Catering

About Company

Area Manager

HR & Admin Officer

Employee Relations & Performance Officer