Urwah Admin

Shangri-La Group

<div>
 At the Shangri-La Group, we are a heart-warming family. We share something powerful &ndash; our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance, and effort recognitions.
 
 
 Shangri-La Group is seeking an experienced and dynamic Arabic-speaking Account Director to lead and oversee relationships with corporate/MICE segments, and travel agents in Saudi Arabia. Based in Riyadh, this role is essential for driving revenue growth, increasing brand visibility, and strengthening relationships within the Kingdom&rsquo;s government and private sectors, while also maintaining key partnerships with travel agencies. The Account Director will work closely with both the Regional and Hotel teams to align local strategies with the global sales objectives of Shangri-La Group. The ideal candidate must be able to travel easily within the GCC countries to support sales efforts and build relationships.
 
 
 
 As an Account Director, We Rely on You To
 
 
 
 <ul>
 <li>
 Sales Strategy Development: Design and implement a strategic sales plan to target the corporate/MICE segments and travel agents, maximizing revenue potential across Shangri-La&rsquo;s properties in the region while ensuring alignment with global sales objectives.
 </li>
 <li>
 Relationship Management: Build and nurture long-term relationships with key decision-makers within corporate/MICE and travel agencies.
 </li>
 <li>
 New Business Development: Identify new business opportunities and maintain a strong pipeline of potential clients in corporate and MICE.
 </li>
 <li>
 Account Management: Oversee and grow existing client accounts, ensuring the highest levels of customer satisfaction and retention.
 </li>
 <li>
 Cross-Functional Collaboration: Work with internal departments (Marketing, Operations, Revenue Management) and the Global Sales Team to develop tailored offers and packages that meet the needs of corporate/MICE and travel agents.
 </li>
 <li>
 Event &amp; Promotion Management: Plan and execute events and promotions targeting corporate/MICE and travel agents, ensuring effective execution and strong participation.
 </li>
 <li>
 Reporting &amp; Insights: Regularly report on sales performance, market trends, competitor activity, and client feedback to senior management and the Global Sales Team.
 </li>
 <li>
 Contract Negotiation &amp; Pricing: Negotiate contracts, pricing, and terms with clients, adhering to Shangri-La&rsquo;s policies and procedures.
 </li>
 <li>
 Industry Representation: Represent Shangri-La at key industry events, conferences, and trade shows in Saudi Arabia and across the GCC, ensuring professional representation in global markets.
 </li>
 <li>
 Compliance: Ensure compliance with all company policies and local regulations across all aspects of sales and client engagement.
 
 
 </li>
 </ul>
 
 We Are Looking for Someone With
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, Hospitality, or a related field.
 </li>
 <li>
 Minimum of 8-10 years of experience in the hospitality, tourism, or related industries, with a focus on corporate/MICE and travel agent sectors in Saudi Arabia.
 </li>
 <li>
 Proven track record in business development and relationship management within corporate/MICE sectors.
 </li>
 <li>
 In-depth knowledge of the Saudi Arabian travel industry, including key players in government and travel agent sectors.
 </li>
 <li>
 Fluent in Arabic and English, with excellent written and verbal communication skills in both languages.
 </li>
 <li>
 Experience working in Global Sales Teams to integrate local efforts with global objectives.
 </li>
 <li>
 Ability to travel easily within the GCC countries to support regional sales initiatives and client relationship-building.
 </li>
 <li>
 Strong communication, negotiation, and interpersonal skills, with the ability to influence and build rapport at all levels.
 </li>
 <li>
 Comprehensive understanding of the local culture, customs, and business etiquette in Saudi Arabia and the wider GCC region.
 
 
 </li>
 </ul>
 Local package will be offered to successful candidate
 
 
 If you are the right person, what are you waiting for? Click the apply button now!
 
 
 [Not translated in selected language]
</div>

Account Director - Global Sales

<div>
 Shangri-La Barr Al Jissah Muscat Muscat, Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 As a Guest Relations Supervisor at Shangri-La Muscat, you will play a key role in creating exceptional guest experiences from arrival to departure. You will supervise the Guest Relations team, ensure consistent service excellence, and act as a central point of contact for guests throughout their stay. This role requires a proactive, guest-focused approach with strong leadership and organizational skills.
 
 
 
 We Expect You To
 
 
 
 <ul>
 <li>
 Oversee the daily activities of the guest relations team, ensuring smooth and professional service delivery in line with Shangri-La standards.
 </li>
 <li>
 Personally welcome VIPs and long-stay guests. Monitor guest satisfaction throughout their stay and ensure personalized, thoughtful service.
 </li>
 <li>
 Handle guest feedback and resolve issues effectively and empathetically, ensuring positive outcomes and follow-up.
 </li>
 <li>
 Collaborate with Front Office, Housekeeping, Food &amp; Beverage, and other departments to ensure guest preferences and special requests are honored.
 </li>
 <li>
 Maintain accurate guest records, preferences, and feedback in the property management system. Utilize data to enhance future stays.
 </li>
 <li>
 Uphold and communicate Shangri-La&rsquo;s core values, delivering experiences that reflect the resort&rsquo;s luxury positioning.
 
 
 </li>
 </ul>
 
 We Expect You To Have
 
 
 
 <ul>
 <li>
 Strong leadership and communication skills.
 </li>
 <li>
 A proactive, problem-solving mindset with the ability to handle guest feedback effectively.
 </li>
 <li>
 Strong organizational skills, with the ability to multitask and prioritize.
 </li>
 <li>
 A natural ability to connect with guests and ensure their needs are exceeded.
 </li>
 <li>
 Flexibility to work on weekends, holidays, and shifts as required.
 </li>
 </ul>
</div>

Guest Relations Supervisor

<div>
 
 Shangri-la Jeddah
 
 
 
 Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
 
 
 <ul>
 <li>
 203 stylish rooms and suites plus 17 luxury serviced apartments
 </li>
 <li>
 4 restaurants and lounges, including the legendary Shang Palace
 </li>
 <li>
 Convenient for Jeddah&rsquo;s popular landmarks and Red Sea Mall
 
 
 </li>
 </ul>
 
 Job Summary
 
 
 
 The Night Manager ensures that the overnight shift in all positions works cohesively for the smooth operation of guest services, maintaining and cleaning of the hotel This should be done by observing the productivity of overnight shift staff through inspections routine as well as surprise, providing guidance when required and providing feedback to the management for areas of improvement or concerns.
 
 
 
 As a Night Manager, we rely on you to,
 
 
 
 <ul>
 <li>
 The Night Manager supervises the overnight shift team in the hotel operations.
 </li>
 <li>
 Meets and greets the late arrivals and early departures ensure overall guest satisfaction.
 </li>
 <li>
 Handles any guest/staff incidents that may happen during the night shift and reports to the management with detailed incident reports
 </li>
 <li>
 Responsible to execute the overnight task list for all hotel systems, ensuring the various systems night audits and close day are done as per set guidelines and standards.
 </li>
 <li>
 Should have a good working knowledge and experience of general hotel operations and systems and current Shangri La and hotel operating policies and procedures.
 </li>
 <li>
 To have current knowledge and ability to demonstrate practical application of fire, life and safety procedures.
 </li>
 <li>
 To have a good working knowledge of OPMS and an understanding of Front Office systems and procedures.
 
 
 </li>
 </ul>
 (This position is for Saudi Nationals Only)
 
 
 Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
</div>

Night Manager

Join Shangri-La Group and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Shangri-La Group

ABOUT_COMPANY

Account Director - Global Sales

Guest Relations Supervisor

Night Manager