Urwah Admin

Shangri-La Group

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 About The Job
 
 
 
 
 Find Your Shangri-La in Shangri-La.
 
 
 
 Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 &mdash; and that spirit continues to guide us today. As we look ahead to new horizons, we invite you to be part of our growing Shangri-La family and make a meaningful impact on the world &mdash; through joy, shared purpose, and our Asian art of hosting.
 
 
 
 About The Role
 
 
 
 The Area Digital Marketing Manager, under the guidance and supervision of the AVP Digital Marketing, will lead all aspects of digital marketing efforts for a cluster of hotels along with owning regional-wide online platforms to support business goals, drive commercial performance and strengthen our brands.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Develops and implements digital marketing plans in line with the AVPDML&rsquo;s strategy to support the property and regional business plans across all revenue streams &ndash; Rooms, F&amp;B Outlets, BQ, Spa and recreation.
 </li>
 <li>
 Manage and execute inbound and outbound digital marketing activities across key feeder markets.
 </li>
 <li>
 Work closely with external media agencies, as well as internal stakeholders at hotel and the regional graphic design lead, to develop and run campaigns on behalf of the region, a cluster of hotels or an individual property.
 </li>
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 Optimize existing paid and owned media channels (SEM, TripAdvisor, etc.) on a regular basis to drive performance.
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 Own specific platform verticals that are utilized by all MEIA hotels, including promotions, maintenance, optimization, and reporting.
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 Provide monthly reports to hotels and regional stakeholders on production, trends, booking, stay patterns and paid media performance as well as channel analysis.
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 <li>
 Drive and own the content featured on brand.com using an enterprise-level CMS while working with the tech team in Beijing on platform optimizations that will enhance the customer journey.
 
 
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 </ul>
 
 About You
 
 
 
 The ideal candidate holds a bachelor&rsquo;s degree in business, strategy, communications, or marketing, with over five years of international digital marketing experience in luxury hospitality or luxury retail, including hands-on expertise with CMS, AdWords, DCM, Google Analytics, and Adobe Analytics. They bring a proven e-commerce track record, having delivered end-to-end campaigns with clear ROI, a strong understanding of both traditional and innovative marketing strategies, excellent written and verbal communication skills, while fluency in Arabic or Mandarin is an added advantage. Strong organizational skills, the ability to perform under pressure and meet tight deadlines.
 
 
 
 Why Join Us
 
 
 
 <ul>
 <li>
 A workplace that values your passion and supports self-realization and personal growth.
 </li>
 <li>
 Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
 </li>
 <li>
 Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
 </li>
 <li>
 Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive .
 
 
 </li>
 </ul>
 We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes. (Click
 
 
 We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
</div>

Area Manager Digital Marketing

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 [Not translated in selected language]
 
 
 
 Passport Processor
 
 
 
 Shangri-La Group | Abu Dhabi, United Arab Emirates
 
 
 
 About Us
 
 
 
 
 Find Your Shangri-La in Shangri-La.
 
 
 
 Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.
 
 
 As we look ahead to new horizons, we invite you to join the world of Shangri-La &mdash; shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.
 
 
 Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.
 
 
 As a
 
 Passport Processor
 
 , you will support Front Office operations by managing guest passport handling and documentation processes in compliance with UAE regulations. Also, you will ensure accurate collection, recording, and return of guest identification documents while maintaining confidentiality and professionalism. And you will contribute to smooth guest arrivals and departures through efficient administrative support.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Collect, process, and manage guest passports and identification documents in line with UAE legal requirements.
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 <li>
 Ensure accurate entry of guest information into hotel systems and maintain proper documentation records.
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 <li>
 Coordinate with Front Office, Concierge, and relevant authorities when required for compliance purposes.
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 <li>
 Always maintain strict confidentiality and secure handling of all guest documents.
 </li>
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 Support front desk operations by assisting with guest inquiries and administrative tasks as needed.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 <ul>
 <li>
 High attention to detail and accuracy in handling sensitive documentation.
 </li>
 <li>
 Strong understanding of confidentiality, professionalism, and guest privacy standards.
 </li>
 <li>
 Good communication and interpersonal skills with a service-oriented approach.
 </li>
 <li>
 High school certificate or diploma in Hospitality.
 </li>
 <li>
 Previous experience in front office administration or guest services is preferred.
 </li>
 <li>
 Proficiency in MS Office and familiarity with hotel systems is desirable.
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 <ul>
 <li>
 A workplace that values your passion and supports self-realization and personal growth.
 </li>
 <li>
 Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
 </li>
 <li>
 Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
 </li>
 <li>
 Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive
 
 
 </li>
 </ul>
 We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
 
 
 We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
</div>

Passport Processor

<div>
 
 Find Your Shangri-La in Shangri-La
 
 
 
 
 Shangri-La Jeddah
 
 
 
 Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
 
 
 <ul>
 <li>
 203 stylish rooms and suites plus 17 luxury serviced apartments.
 </li>
 <li>
 5 restaurants and lounges, including the legendary Shang Palace
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 <li>
 Convenient for Jeddah&rsquo;s popular landmarks and Red Sea Mall
 </li>
 <li>
 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.
 
 
 </li>
 </ul>
 
 Job Summary
 
 
 
 The Business Development Executive, under the general guidance and supervision of the Director of Sales &amp; Marketing / Director of Sales, and within established hotel policies and procedures, is responsible for overseeing and executing all sales activities within the assigned area of responsibility. The role focuses on proactively driving business development, strengthening client relationships, and supporting the hotel&rsquo;s overall revenue and commercial objectives through effective client engagement and collaboration.
 
 
 
 As a Business Development Executive, we rely on you to,
 
 
 
 <ul>
 <li>
 Execute sales action plans for assigned market segments in line with the hotel&rsquo;s commercial objectives.
 </li>
 <li>
 Proactively conduct daily sales calls, client meetings, and market visits to generate and convert business opportunities.
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 <li>
 Coordinate and host site inspections and familiarization visits for prospective and existing clients.
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 Build and maintain strong, long-term relationships with corporate and government partners through regular engagement and follow-up.
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 Participate actively in weekly Sales &amp; Marketing meetings, contributing market insights, client feedback, and revenue opportunities.
 </li>
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 Collaborate closely with Revenue Management, Marketing, Events, and Operations teams to ensure seamless execution and client satisfaction.
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 Apply effective negotiation skills to optimize revenue while maintaining rate integrity and brand positioning.
 </li>
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 Ensure timely follow-ups, accurate documentation, and professional handling of all client communications.
 </li>
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 Represent the hotel with the highest standards of professionalism, service excellence, and brand alignment.
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Minimum 1-2 year of experience in hotel sales or a hospitality-related role.
 </li>
 <li>
 Strong verbal and written communication skills in English; Arabic proficiency is a strong advantage.
 </li>
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 Proactive, confident, and client-focused with a commercial mindset.
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 Good working knowledge of computer applications and sales systems.
 </li>
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 Well-organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
 </li>
 <li>
 This Position is for Saudi Nationals Only
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 <ul>
 <li>
 A workplace that values your passion and supports self-realization and personal growth.
 </li>
 <li>
 Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
 </li>
 <li>
 Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
 </li>
 <li>
 Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
 
 
 </li>
 </ul>
 We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
 
 
 We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
 
 
 Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
</div>

Business Development Executive

<div>
 
 About Us
 
 
 
 
 Find Your Shangri-La in Shangri-La
 
 
 
 Shangri-La Dubai is a luxurious urban sanctuary where modern energy meets timeless hospitality. With panoramic views of the Burj Khalifa and Dubai&rsquo;s glittering skyline, every visit becomes an unforgettable experience.
 
 
 As the
 
 Director of Marketing &amp; Communications
 
 , you will lead the hotel&rsquo;s marketing and communications strategy to strengthen the brand, drive demand, boost revenue, and position Shangri‑La Dubai as a top destination.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Drive innovative marketing and communication strategies focused on demand generation, brand experience, and public relations to enhance financial performance and elevate customer engagement across the hotel and its F&amp;B venues.
 </li>
 <li>
 Develop a content‑led communication plan, ensuring cohesive storytelling across all channels to reinforce hotel positioning and core brand pillars.
 </li>
 <li>
 Lead brand activation initiatives, ensuring the Shangri-La experience is consistently reflected through messaging, guest touchpoints, and market‑facing campaigns.
 </li>
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 Create integrated tactical and segment‑specific campaign plans that deliver measurable ROI and drive conversion across key business segments.
 </li>
 <li>
 Serve as guardian of all internal and external communications, maintaining brand integrity and ensuring alignment with corporate guidelines.
 </li>
 <li>
 Oversee the hotel&rsquo;s social media strategy, driving impactful content that increases brand awareness, engagement, and advocacy.
 </li>
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 Collaborate with the Executive Team to implement, enhance, and communicate the hotel&rsquo;s ESG initiatives in line with corporate sustainability frameworks.
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 Identify strategic partnerships and develop co-branded events and activations that elevate visibility and expand market reach.
 </li>
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 Develop overarching marketing strategies - including annual plans, property email communication, and budget oversight - aligned with business priorities for the hotel or group of hotels supported.
 </li>
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 Oversee execution of marketing initiatives, creative production, and project management to ensure targets are met and revenue opportunities maximized.
 </li>
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 Actively participate in and contribute to demand‑generation strategy sessions (SMR), partnering closely with Sales &amp; Revenue teams.
 </li>
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 Reconcile marketing plans monthly in collaboration with the Director of Finance, ensuring accurate forecasting and budget tracking.
 </li>
 <li>
 Lead repositioning projects for Shangri-La Dubai in partnership with the Brand Team, VP of Operations &amp; GM, and the hotel&rsquo;s Executive Committee
 </li>
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 Serve as brand liaison, ensuring all marketing reflects the appropriate voice and successfully integrates continent‑wide or brand‑wide campaigns.
 </li>
 <li>
 Partner with Revenue Management to develop and execute promotional strategies that optimize channel performance.
 </li>
 <li>
 Support group lead‑generation initiatives through targeted marketing activities and strategic communication.
 </li>
 <li>
 Conduct performance reviews, analytics, and reporting for key marketing KPIs, clearly presenting insights and recommended actions to stakeholders and owners.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 <ul>
 <li>
 Preferably has relevant experience from an International 5* Hotel Group
 </li>
 <li>
 Is always kept up to date with latest industry trends and market practices
 </li>
 <li>
 Is effective team player with good interpersonal skills who can collaborate
 </li>
 <li>
 Is detailed-minded, result oriented and can multi-task
 </li>
 <li>
 Manages direct reports and monitors overarching marketing performance
 </li>
 <li>
 Completes other reasonable duties as requested by leadership
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 <ul>
 <li>
 A workplace that values your passion and supports self-realization and personal growth.
 </li>
 <li>
 Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
 </li>
 <li>
 Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
 </li>
 <li>
 Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
 </li>
 <li>
 We are an equal opportunity employer.
 
 
 </li>
 </ul>
 We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
 
 
 We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
</div>

Director of Marketing & Communications

<div>
 
 About Us
 
 
 
 
 Find Your Shangri-La in Shangri-La
 
 
 
 Shangri-La Dubai is a luxurious urban sanctuary where modern energy meets timeless hospitality. With panoramic views of the Burj Khalifa and Dubai&rsquo;s glittering skyline, every visit becomes an unforgettable experience.
 
 
 
 About The Role
 
 
 
 As
 
 Events Manager
 
 , under the guidance and supervision of the Senior Events Manager, you will handle all aspects of negotiation and coordination process of catering events. You will execute and support all catering sales-related activities as well as maximizing revenue opportunities.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead the planning, organization, and execution of all local events, ensuring alignment with the company&rsquo;s standards and objectives.
 </li>
 <li>
 Oversee the entire event cycle, from initial inquiry through to post-event evaluation, ensuring efficiency and high-quality outcomes.
 </li>
 <li>
 Negotiate contracts and manage vendor relationships to achieve cost efficiencies while maintaining service excellence.
 </li>
 <li>
 Collaborate with internal stakeholders and external partners, including catering, d&eacute;cor, and audiovisual providers, to deliver seamless events.
 </li>
 <li>
 Identify opportunities for operational improvements and cost savings without compromising guest experience.
 </li>
 <li>
 Provide leadership, guidance, and motivation to the events team, ensuring performance targets and revenue goals are achieved.
 </li>
 <li>
 Monitor guest feedback and proactively implement measures to continuously enhance service delivery.
 </li>
 <li>
 Uphold the brand&rsquo;s commitment to excellence by ensuring every event reflects the company&rsquo;s values and quality standard
 
 
 </li>
 </ul>
 
 About You
 
 
 
 <ul>
 <li>
 Minimum of one year of experience in an equivalent role within a 5-star hotel.
 </li>
 <li>
 Strong verbal and written communication skills, with fluency in English; knowledge of the local language is an advantage.
 </li>
 <li>
 Proven organizational and time management abilities, with the capacity to manage multiple events simultaneously to the highest standard.
 </li>
 <li>
 Demonstrated problem-solving skills and the ability to take decisive corrective action under pressure.
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 <ul>
 <li>
 A workplace that values your passion and supports self-realization and personal growth.
 </li>
 <li>
 Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
 </li>
 <li>
 Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
 </li>
 <li>
 Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
 </li>
 <li>
 We are an equal opportunity employer.
 
 
 </li>
 </ul>
 We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
 
 
 We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
</div>

Events Manager