Qureos Mentor

Sharaf DG Egypt

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 Job Description:
 
 
 
 
 
 
 Sales Performance:
 
 
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 <li>
 Achieve Team sales targets for products and services
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 Drive the overall sales and operations performance by leading the team to meet monthly targets.
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 Implement hourly sales programs and initiatives to maximize sales opportunities.
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 Monitor local competitors&rsquo; activities and adjust strategies to maintain a competitive edge.
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 </ul>
 
 
 Customer Service:
 
 
 <ul>
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 Address customer inquiries, complaints, and concerns professionally and effectively.
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 Ensure Sales Executives and Promoters are consistently available on the sales floor to assist customers.
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 Monitor and guide the team to approach and greet customers in a professional and welcoming manner.
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 Foster a customer-first environment to enhance the shopping experience and customer satisfaction.
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 </ul>
 
 
 Team Leadership and Communication:
 
 
 <ul>
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 Assign daily tasks to Sales Executives and Promoters, ensuring clarity of roles and responsibilities.
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 Communicate company promotional details, incentive programs, and sales goals to the team.
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 Conduct daily team briefings to ensure alignment with store objectives and updates.
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 Provide ongoing feedback and support to the team to enhance performance and morale.
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 </ul>
 
 
 Training and Development:
 
 
 <ul>
 <li>
 Ensure team members receive adequate training on store operating procedures, sales techniques, and product knowledge.
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 <li>
 Monitor training completion
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 Provide on-the-job coaching to improve the team's sales skills and product expertise.
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 </ul>
</div>

Retail Sales Supervisor

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 The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Communicate with customers via phone, email and chat
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 Provide knowledgeable answers to questions about product, pricing and availability
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 Work with internal departments to meet customer's needs
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 Data entry in various platforms
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 identify customer needs and help customers use specific features
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 Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
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 Update our internal databases with information about technical issues and useful discussions with customers
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 Inform customers about new features and functionalities
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 Follow up with customers to ensure their technical issues are resolved
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 Gather customer feedback and share with our Product, Sales and Marketing teams
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 Serve all customer's inquiries and provide full information and advice.
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 Close pending cases in a timely manner.
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 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree Holder
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 <li>
 1 &ndash; 2 Years of experience in Customer Care.
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 Fluency in English is a MUST.
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 <li>
 Strong Knowledge in Microsoft Office (Excel, Outlook).
 </li>
 <li>
 Excellent Communication Skills: Verbal and written in English.
 </li>
 </ul>
 
 
</div>

Customer Care Representative

Join Sharaf DG Egypt and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sharaf DG Egypt

ABOUT_COMPANY

Retail Sales Supervisor

Customer Care Representative