Qureos Mentor

Sharaf DG Energy

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 Job Summary:
 
 
 
 
 The Sales Executive is responsible for acquiring new customers and promoting credit cards and other banking products. This role involves direct sales, lead generation, and customer relationship management to drive business growth.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 
 Sales &amp; Business Development:
 
 
 
 
 Promote and sell credit cards, personal loans, and other banking products to potential customers.
 
 
 
 Identify and approach prospective clients through various sales channels, including field sales,
 
 
 
 Conduct face-to-face meetings and presentations to explain product features, benefits, and terms.
 
 
 
 Meet and exceed assigned sales targets and key performance indicators (KPIs).
 
 
 
 
 
 
 
 Lead Generation &amp; Customer Acquisition:
 
 
 
 
 Generate leads through networking, events, and customer referrals.
 
 
 
 Assess customer needs and recommend suitable banking products.
 
 
 
 Follow up with potential clients to ensure successful conversions.
 
 
 
 
 
 
 
 Customer Relationship Management:
 
 
 
 
 Build and maintain strong relationships with customers to ensure satisfaction and loyalty.
 
 
 
 Provide excellent customer service and address inquiries or concerns promptly.
 
 
 
 Educate customers on responsible credit usage and financial management.
 
 
 
 
 
 
 
 Compliance &amp; Documentation:
 
 
 
 
 Ensure all sales activities comply with bank policies, regulatory guidelines, and ethical standards.
 
 
 
 Collect and verify required customer documents for applications.
 
 
 
 Maintain accurate records of customer interactions and sales transactions.
 
 
 
 
 
 
 
 Market &amp; Competitor Analysis:
 
 
 
 
 Stay updated on banking products, promotions, and competitor offerings.
 
 
 
 Provide insights and feedback to improve sales strategies and product offerings.
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 Qualifications &amp; Skills:
 
 
 
 
 
 Education &amp; Experience:
 
 
 
 
 Bachelor&rsquo;s degree in Business, Finance, Marketing, or a related field (preferred).
 
 
 
 1-3 years of sales experience in banking, financial services, or related industries.
 
 
 
 Experience in selling credit cards, loans, or banking products is a plus.
 
 
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 
 
 Strong sales and negotiation skills with a persuasive approach.
 
 
 
 Excellent communication and interpersonal abilities.
 
 
 
 Goal-driven, self-motivated, and able to thrive in a target-oriented environment.
 
 
 
 Ability to handle customer objections and convert leads into sales.
 
 
 
 Proficiency in CRM software and Microsoft Office Suite.
 
 
 
 
 
 
 
 Other Requirements:
 
 
 
 
 Willingness to work in a field sales environment.
 
 
 
 Ability to work flexible hours, including weekends, if required.
 
 
 
 Would you like any modifications or additions tailored to a specific bank&rsquo;s requirements?
 
 
 
 
 
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Sales Executive

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 &middot; Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients.
 
 
 
 &middot; Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
 
 
 
 &middot; Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
 
 
 
 &middot; Maintaining a positive, empathetic, and professional attitude toward customers at all times.
 
 
 
 &middot; Build sustainable relationships and trust with customer accounts through open and interactive communication.
 
 
 
 &middot; Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
 
 
 
 &middot; Identify and assess customers&rsquo; needs to achieve satisfaction
 
 
 
 &middot; Follow communication procedures, guidelines, and policies
 
 
 
 &middot; Take the extra mile to engage customers. Respond promptly to customer inquiries.
 
 
 
 &middot; Recognize, document, and alert the team leader of trends in customer calls.
 
 
 
 &middot; Acknowledging and resolving customer complaints.
 
 
 
 &middot; Take the extra mile to engage customers. Respond promptly to customer inquiries.
 
 
 
 &middot; Knowing our products inside and out so that you can answer questions.
 
 
 
 &middot; Keeping records of customer interactions, transactions, comments, and complaints.
 
 
 
 &middot; Providing feedback on the efficiency of the customer service process.
 
 
 
 
 
 Requirements
 
 
 
 
 Requirements
 
 
 
 
 
 
 
 &middot; Experience (Yrs &amp; Field) : Minimum 1-year experience in Call Centre Experience/Customer Care/Front Desk
 
 
 
 Educational Qualification : Graduate (preferred)
 
 
 
 Professional Certifications : Certification in customer service
 
 
 
 
 
 
 Skills &amp; Abilities:
 
 
 
 &bull; Excellent verbal and written communication skills
 
 
 
 &bull; Strong team player.
 
 
 
 &bull; Listening Skills.
 
 
 
 &bull; Multi-tasking.
 
 
 
 &bull; Problem solver
 
 
 
 &bull; Computer proficiency
 
 
 
 
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Customer Service Representative

Join Sharaf DG Energy and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sharaf DG Energy

ABOUT_COMPANY

Sales Executive

Customer Service Representative