Qureos Mentor

Shark Technologies 2.0

Company Overview:Join our dynamic team at Shark Technologies, where innovation meets passion! We are a leading company dedicated to the growth of it's employees. With a commitment to excellence and a supportive work culture, we empower our employees to thrive and grow professionally.Position: QA ExecutiveLocation: Bahria Town, RawalpindiTiming: Night ShiftAbout the Role:As a QA Executive at Shark Technologies, you will play a crucial role in ensuring the quality and excellence of customer interactions. You will monitor and evaluate agents&rsquo; performance, ensuring adherence to company standards, improving customer satisfaction, and enhancing the overall customer experience. Your work will contribute to optimizing operations and driving continuous improvement in service quality.Key Responsibilities:Conduct quality assurance monitoring and evaluations of customer service calls, emails, and chat interactionsAssess agents&rsquo; performance based on established quality standards and KPIs (Key Performance Indicators). Provide actionable feedback and coaching to agents to improve performance and customer service skills. Collaborate with team leads and supervisors to address quality issues and implement process improvements. Prepare and analyze quality performance reports, identifying trends and areas for improvement. Ensure that operations adhere to company policies, industry standards, and regulatory requirements. Assist in training new agents on quality standards and best practices. Continuously evaluate and refine quality assurance processes to enhance service delivery and customer satisfaction.Qualifications: Strong understanding of operations, customer service metrics, and QA best practices. Excellent communication and interpersonal skills, with the ability to provide constructive feedback. Detail-oriented with strong analytical skills to assess agent performance and identify areas for improvement Ability to work well in a fast-paced, dynamic environmentProficiency with QA tools and call monitoring software is a plusWhy Shark Technologies?At Shark Technologies, we believe in delivering exceptional customer service, and that starts with a dedicated and skilled team. As a QA Executive, you&rsquo;ll help us maintain the high standards that our customers expect, while working in a collaborative and growth-oriented environment.Send Your resume at:0333-7493239Join us on our journey to excellence - apply today and become part of our vibrant team at Shark TechnolgiesJob Type: Full-timePay: Rs40,000.00-50,000 per monthAbility to commute/relocate:Rawalpindi: Reliably commute or planning to relocate before starting work (Required)Experience:Quality Assurance: 1 year (Required)Job Type: Full-timeWork Location: In personJob Types: Full-time, FresherPay: Rs40,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

QA Executive

Shark Technologies is hiring Dialer Administrator for our US based call center located in Bahria Town, Rawalpindi.The incumbent will be responsible for the following:<ul><li>Manage and optimize automated call center dialing systems, configuring campaigns, monitoring performance, and ensuring regulatory compliance.</li><li>Troubleshooting technical issues, analyzing call data to improve agent productivity, and generating reports on key performance indicators (KPIs).</li><li>Monitor real-time performance of dialer platforms and other related software and applications.</li><li>Identify and resolve technical issues with the dialer system to maintain smooth operations.</li><li>Ensure all dialing activities comply with relevant telemarketing regulations and company policies.</li><li>Analyze call campaign data, and provide reports on agent performance and dialer output to management.</li><li>Meticulous attention to detail for precise configuration of dialer settings and data management.</li></ul>Strong technical, analytical, and problem-solving skills are essential for this role, which involves close collaboration with IT and operations* Preference will be given to experienced applicants working in US based call center.Job Type: Full-timeExperience:<ul><li>dialer : 1 year (Preferred)</li></ul>Work Location: In person

Dialer Administrator

Do you possess good English communication skills?If the answer is YES. then we are on the hunt for YOU!Our state-of-the-art office facility is located in the heart of Bahria Town, Rawalpindi and we are hiring CSR's for our US based campaign.IF you can work a NIGHT SHIFT and have the hunger for sales and bonuses, then APPLY NOW!WHY US?<ul><li>We offer market competitive basic salary (depending on interview and experience)</li><li>Lucrative weekly bonus plans</li><li>Professional working environment</li><li>Growth opportunities</li></ul>What are you waiting for?Click apply now and we will contact you!Job Type: Full-timeWork Location: In person

Customer Sales Representative

Shark Technologies, a US based call center located in Bahria Town, Rawalpindi is actively hiring motivated individuals to join our dynamic International Sales team. If you're confident and have exceptional English communication skills, we want to hear from you!Key Responsibilities:<ul><li>Lead Generation and Qualification: Identifying and qualifying potential customers by cold calling.</li><li>Customer Analysis: Understanding customer needs and tailoring solutions to address them.</li><li>Product Knowledge: Possessing in-depth knowledge of the specific product or services offered and communicate effectively.</li><li>Empathy and Negotiation: Promoting company services in a persuasive and professional manner</li><li>Rapport Building: Addressing customer concerns and answering questions effectively</li><li>Sales Targets: Achieving KPI's set on a daily, weekly, and monthly basis</li></ul>What We&rsquo;re Looking For:<ul><li>Excellent spoken English communication skills</li><li>Can work a night shift (US hours)</li><li>Eager to learn with a positive, goal-driven mindset</li><li>Ability to work under pressure and stay consistent</li></ul>What We Offer:<ul><li>Competitive basic salary</li><li>Lucrative performance-based bonuses</li><li>Growth opportunities and internal promotions</li><li>A supportive and growth-focused work culture</li></ul>Who Can Apply:Fresh graduates and experienced agents looking for a career in sales with growth.*Females are encouraged to applyJob Type: Full-timeLocation:<ul><li>Rawalpindi (Preferred)</li></ul>Work Location: In person

CSR ( Customer Sales Representative )

Join Shark Technologies 2.0 and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Shark Technologies 2.0

ABOUT_COMPANY

QA Executive

Dialer Administrator

Customer Sales Representative

CSR ( Customer Sales Representative )