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Sharp Brains Ltd

Position: IT Support Technician L1Role Type: BackfillWorking Days: On-DemandContract duration: 1 year (extendable)Contract Type: 1099Experience Required: 3-5 years as IT Support.Site Address: Research Triangle Park, Durham, NC (On-Site)Languages required: English (B2 - C1)Responsibilities:-<ul><li>Desktop Support Engineer provides Break Fix, fault diagnosis, and resolution.</li><li>Providing fault analysis to customers&rsquo; various core operating systems and platforms,</li><li>providing support, and applying desktop fault resolution for the approved application suite.</li><li>Ideal candidate should have 2-3 Years&rsquo; experience in Windows Desktop support.</li><li>Provide first/second-level contact and problem resolution for customer issues.</li><li>Work with vendors to remediate complex AV issues as needed.</li><li>Provide timely communication on issue status and resolution.</li><li>Maintain ticket updates for all reported incidents.</li><li>Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.</li><li>Should have basic knowledge of the Mac operating system, to support Apple pc users.</li><li>Install, upgrade, support, and troubleshoot printers, and computer hardware.</li><li>Performs general preventative maintenance tasks on computers, laptops, and printers.</li><li>Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.</li><li>Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.</li><li>Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.</li><li>This position requires the ability to work in a project-based environment requiring flexibility and teamwork.</li></ul>Job Type: ContractPay: $200.00 - $220.00 per dayApplication Question(s):<ul><li>Are you comfortable to work as an On Call IT Support Technician?</li><li>What is your current location?</li><li>Your expected rate per hour/per day?</li><li>Are you ok to work as freelancer with 1099 contract?</li></ul>Work Location: In person

Desktop IT Support Technician (Freelance/Self employed)

Join Sharp Brains Ltd and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sharp Brains Ltd

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Desktop IT Support Technician (Freelance/Self employed)