Qureos Mentor

Shea Apartment Communities

<div><div>Description
The Service (Maintenance) Manager is responsible for managing the day-to-day maintenance of this apartment community in accordance with Shea Properties standards, policies and procedures. The Service Manager performs and/or delegates specific carpentry, plumbing, painting, electrical, HVAC, masonry, appliance and other general and preventative maintenance repairs. The pay range for this position is $34.00 - $42.00/hour and the Service Manager is also eligible to participate in the maintenance program and the annual discretionary bonus plan. JF Shea offers a competitive benefit package including PTO, paid holidays, medical, vision, 401K, disability, life insurance, discounted apartment (based on availability) and cell phone allowance.
The Service (Maintenance) Manager, as with all Shea team members, is expected to conduct himself/herself in a professional manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct and Confidentiality policy.
Job Duties<ul><li>
Prioritizes, completes and/or delegates maintenance work and maintenance service requests for the apartment community. Completes related paper work in an accurate and timely manner. Utilizes computer software to track the status of open and closed work orders.</li><li>
Assigns work orders and reviews safety requirements on each; review with the service technician as appropriate.</li><li>
Must participate and lead lineup.</li><li>
Performs and/or delegates specific carpentry, plumbing, painting, electrical, HVAC, masonry and other general maintenance in accordance with Company standards and local city, state and federal building codes when applicable. May repair/maintain various property emergency and security systems.</li><li>
Schedules apartment maintenance turnover process per established policies. Inspects all rent ready apartments to ensure all maintenance items are completed and the apartment is ready for move-in.</li><li>
Completes move-out checklist assigning appropriate resident move-out charges, and forwards invoices to the management office for approval and completion of the statement of deposit.</li><li>
Assists in obtaining competitive bids for budgeted maintenance and capital improvements as requested by the Community Manager or Regional Manager.</li><li>
Schedules and inspects all vendor/contractor work performed to ensure quality and completeness, and compliance with company standards.</li><li>
Purchases inventory supplies adhering to the property budget and company polices and procedures.</li><li>
Reviews, codes, and approves all vendor invoices in Avid Exchange.</li><li>
In conjunction with the Community Manager, participates in the preparation and management of the operating budget and monthly variance reports.</li><li>
Inspects the physical apartment site including all garages, carports, driveways, streets, stucco, siding, pools, saunas, building, recreational facilities, identifying all areas in need of immediate or future repairs and maintenance and provides an inspection report to the Community manager for review at the end of each month.</li><li>
Conducts weekly property inspection of all common areas of the property and completes the Property Inspection Checklist informing the Community Manager of all extraordinary items, and scheduling all required work.</li><li>
Makes recommendations to the Community Manager on new technologies, methods, and materials for improving operating costs.</li><li>
Schedules and/or provides on-call maintenance for evenings, weekends and holidays per company policy.</li><li>
Conducts bi-weekly safety meetings in accordance with Shea Properties written HAZCOM Program.</li><li>
Participates in staff selection/interview process. Recruits, hires, and trains all service staff under the approval and direction of the Community Manager and Regional Manager.</li><li>
In conjunction with the Community Manager, supervises and provides support and direction to the service staff. Resolves personnel issues and supports team building with positive and open communication.</li><li>
Under direction and approval of the Community Manager, prepares annual reviews for all direct reports, sets goals and objectives and implements Development Plans for all associates as needed..</li><li>
Supports and motivates staff to participate in company sponsored classes and provided training. Ensures compliance with all mandatory training.</li><li>
Performs other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community.</li><li>
Schedules on-call maintenance, per policy, for evenings, weekends and holidays as scheduled.</li></ul>
Technical/Professional Knowledge (Knowledge/Skills, Education, and Experience)<ul><li>
Ability to perform advanced level maintenance related tasks.</li><li>
Effective oral and written communication skills; ability to give clear direction and respond to inquiries.Must be able to speak effectively to customers.</li><li>
Understanding of budget process. Ability to read and interpret numerical information.</li><li>
Provide exceptional customer service.</li><li>
Project management skills including planning, organizing, and coordinating tasks.</li><li>
Negotiate and resolve conflicts.</li><li>
Ability to operate hand tools.</li><li>
Knowledge of First Aid and Safety procedures.</li><li>
Prior experience in managing a staff (supervise, train, coach, develop, motivate, interview, hire, terminate) and lead by example.</li><li>
Computer proficient with knowledge of Microsoft Office products (Word/Excel/Outlook) and Yardi preferred.</li><li>
Minimum of 3 years property management experience performing maintenance related job duties and with at least 1 year at the management level preferred.</li></ul>
Work Environment
The Service Manager works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule (days/hours) varies depending on the property. Hours are usually scheduled from 8 a.m. &ndash; 5 p.m. or 9:00 a.m. &ndash; 6:00 p.m. and are typically scheduled to work a weekend day (Sat and/or Sun). Must be available to work over-time as needed and work on-call schedule. The Service Manager should be flexible and readily available depending on the needs of the property. Must be able to travel as needed, 10-15% of the time.
Physical Requirements
The Service Manager physical condition must be sufficient for the consistent and successful completion of the specific responsibilities defined for this position and for his/her performance to be in complete conformance with all professional standards defined for this position. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, crouch, or crawl, talk, and hear. May be required to lift and/or move up to 50 pounds and operate power tools. Must be able to occasionally drive during the course of work. 
Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
EOE/M/F/D/V</div></div>

Service Manager

<div><div>Description
The Floating Leasing Specialist is responsible for presenting and leasing a community to prospective residents, leasing apartments, providing customer service, renewals, and participating in the marketing of the community. The Floating Leasing Specialist works in conjunction with the property management team that they are assigned to on a daily basis to achieve the leasing goals established for the property as well as the goals of Shea Properties. The Floating Leasing Specialist will be required to assist on various properties in the region as needed. The Pay range for this position is $21.88 - $23.61/hour and the Floating Leasing Specialist is also eligible to participate in the Office Sales Bonus, Club Shea Program and discretionary annual bonus. JF Shea offers a competitive benefits package including PTO, paid holidays, medical, dental, vision, 401K, disability, life insurance, 40% discounted apartment (based on availability), monthly auto allowance and cell phone allowance.
The Floating Leasing Specialist, as with all Shea team members, is expected to conduct himself/herself in a professional manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct and Confidentiality policy.
Job Duties<ul><li>
Participates in lineup every morning.</li><li>
Opens and inspects the models and the market &ldquo;ready&rdquo; vacants daily to ensure they are presentable in accordance to established standards. Ensures leasing center is open and ready for business on time each day.</li><li>
Maintains office presentation in a professional manner. Assists with closing and securing the office and models daily.</li><li>
Answers telephone and email leads by responding to leasing inquiries.</li><li>
Responds to all Vaultware, PopCard and internet leads on a daily basis.</li><li>
Writes and posts a minimum of three Craigslist ads daily and possibly more if directed by Supervisor to do so.</li><li>
Must follow Yieldstar pricing procedures as directed by supervisor.</li><li>
Greets and presents property to prospective residents through personalized tours. Gathers information regarding needs, and qualification of prospective resident. Conducts follow-up with prospects.</li><li>
Leases apartments by actively marketing and promoting the apartment community.</li><li>
Responsible for accurately and timely Yardi input for all telephone, email and walk-in traffic. Also responsible for inputting rentals and cancellations.</li><li>
Compiles welcome paperwork with lease, associated addendums and forms in compliance with policies and procedures. Establishes move-in appointments for reviewing the lease and lease documents with new residents.</li><li>
Upon move-in, completes a thorough walk through of apartment and community amenities with the new residents.</li><li>
Gathers competitive market information weekly/monthly through telephone calls, internet research and site visits.</li><li>
Prepares routine reports (weekly and quarterly market survey) and shares information with on-site management team. Shops the competition to compare sales technique, pricing strategy and merchandising.</li><li>
Works with the team assigned to ensures all information is input into Yardi by the close of each business day.</li><li>
Champions their individual Leasing Fundamentals process.</li><li>
Assists in maintaining an accurate and current priority wait list and assures all prospects are kept in constant communication with leasing availability.</li><li>
Provides customer service per Shea core values and customer care service standards.</li><li>
Demonstrates the ability to handle resident concerns and direct them to the ACM and CM when appropriate.</li><li>
Performs other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community.</li></ul> 
Technical/Professional Knowledge (Knowledge/Skills, Education, and Experience)<ul><li>
Effective written and verbal communication</li><li>
Six months sales and/or customer service experience in at least one of the following industries: property management, hospitality, retail, real estate.</li><li>
Apartment leasing experience preferred</li><li>
Familiar with Microsoft Office products (Word/Excel/Outlook)</li><li>
Yardi preferred</li><li>
Basic math skills</li><li>
Time management and organization skills</li><li>
High School diploma or equivalent required</li><li>
College degree or some college preferred</li></ul> 
Work Environment
The Floating Leasing Specialist works on-site at several apartment communities and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies depending on the property. Hours are usually scheduled from 8:50 a.m. &ndash; 5:50 p.m. The position is required to work weekend days (Sat/Sun). However, the Floating Leasing Specialist should be flexible with availability depending on the needs of the property. Must be able and willing to travel, if needed, 10-25% of the time. Must have reliable transportation to work at different locations based on assignment for the day.
Physical Requirements
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work.
Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
EOE/M/F/D/V</div></div>

Floating Leasing Specialist

<div><div>Description
The Floating Leasing Specialist is responsible for presenting and leasing a community to prospective residents, leasing apartments, providing customer service, renewals, and participating in the marketing of the community. The Floating Leasing Specialist works in conjunction with the property management team that they are assigned to on a daily basis to achieve the leasing goals established for the property as well as the goals of Shea Properties. The Floating Leasing Specialist will be required to assist on various properties in the region as needed. The Floating Leasing Specialist works in conjunction with the property management team to achieve the leasing goals established for the property as well as the goals of Shea Properties. The pay range for this position is $22.00 - $24.00.hour. The Floating Leasing Specialist is also eligible to participate in the Office Sales Bonus, Club Shea Program and the discretionary annual bonus plan. JF Shea offers a competitive benefit package including PTO, paid holidays, medical, dental, dental, vision, 401K, disability, life insurance, discounted apartment (based on availability) and cell phone allowance.
The Floating Leasing Specialist, as with all Shea team members, is expected to conduct himself/herself in a professional manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct and Confidentiality policy.
Job Duties<ul><li>
Participates in lineup every morning.</li><li>
Opens and inspects the models and the market &ldquo;ready&rdquo; vacants daily to ensure they are presentable in accordance to established standards. Ensures leasing center is open and ready for business on time each day.</li><li>
Maintains office presentation in a professional manner. Assists with closing and securing the office and models daily.</li><li>
Answers telephone and email leads by responding to leasing inquiries.</li><li>
Responds to all Vaultware, PopCard and internet leads on a daily basis.</li><li>
Writes and posts a minimum of three Craigslist ads daily and possibly more if directed by Supervisor to do so.</li><li>
Must follow Yieldstar pricing procedures as directed by supervisor.</li><li>
Greets and presents property to prospective residents through personalized tours. Gathers information regarding needs, and qualification of prospective resident. Conducts follow-up with prospects.</li><li>
Leases apartments by actively marketing and promoting the apartment community.</li><li>
Responsible for accurately and timely Yardi input for all telephone, email and walk-in traffic. Also responsible for inputting rentals and cancellations.</li><li>
Compiles welcome paperwork with lease, associated addendums and forms in compliance with policies and procedures. Establishes move-in appointments for reviewing the lease and lease documents with new residents.</li><li>
Upon move-in, completes a thorough walk through of apartment and community amenities with the new residents.</li><li>
Gathers competitive market information weekly/monthly through telephone calls, internet research and site visits.</li><li>
Prepares routine reports (weekly and quarterly market survey) and shares information with on-site management team. Shops the competition to compare sales technique, pricing strategy and merchandising.</li><li>
Works with the team assigned to ensures all information is input into Yardi by the close of each business day.</li><li>
Champions their individual Leasing Fundamentals process.</li><li>
Assists in maintaining an accurate and current priority wait list and assures all prospects are kept in constant communication with leasing availability.</li><li>
Provides customer service per Shea core values and customer care service standards.</li><li>
Demonstrates the ability to handle resident concerns and direct them to the ACM and CM when appropriate.</li><li>
Performs other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community.</li></ul> 
Technical/Professional Knowledge (Knowledge/Skills, Education, and Experience)<ul><li>
Effective written and verbal communication</li><li>
Six months sales and/or customer service experience in at least one of the following industries: property management, hospitality, retail, real estate.</li><li>
Apartment leasing experience preferred</li><li>
Familiar with Microsoft Office products (Word/Excel/Outlook)</li><li>
Yardi preferred</li><li>
Basic math skills</li><li>
Time management and organization skills</li><li>
High School diploma or equivalent required</li><li>
College degree or some college preferred</li></ul> 
Work Environment
The Floating Leasing Specialist works on-site at several apartment communities and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies depending on the property. Hours are usually scheduled from 8:50 a.m. &ndash; 5:50 p.m. The position is required to work weekend days (Sat/Sun). However, the Floating Leasing Specialist should be flexible with availability depending on the needs of the property. Must be able and willing to travel, if needed, 10-25% of the time. Must have reliable transportation to work at different locations based on assignment for the day.
Physical Requirements
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work. 
Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
EOE/M/F/D/V</div></div>

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Service Manager

Floating Leasing Specialist

Floating Leasing Specialist