Qureos Mentor

Sheikh Shakhbout Medical City - SSMC

JOB DESCRIPTION Responsible for the coordination and implementation of office procedures; might have the responsibility for specific tasks. RESPONSIBILITIES Coordinates and works with other departments, entities, clients and employees to prepare professional reports, memos, letters, presentations, invoices, and other documents as assigned. Assists and follows up on the progression of pending matters as directed. Develops, modifies and maintains any other data bases related to own departmental activities as assigned. Maintains the Department Chairs  email distribution lists and directories. Maintains the calendar and schedules appointments. Coordinates travel arrangements. Assists with the planning, logistics and management of meetings and visits, and be responsible for taking and disseminating the minutes. Maintains professional filing system. Manages office equipment, including postage machine, printers, fax, photocopier, conference phone and projector and ensures that if they are in working condition.Accountabilities Ensures all documents are in the appropriate format Ensures all office supplies are adequately maintained and the office is running smoothly with all necessary admin requirements QUALIFICATIONS Experience :-Required: 2 - 4 years of relevant experienceDesired: Experience in a large healthcare facilityEducational Qualification: Required: Bachelor's degree or equivalentDesired: N.A. ABOUT US At SSMC, we firmly believe that the human touch is a fundamental part of care. We understand that health care is both an art and a science, running deeper than simply diagnosing and treating those who rely on us. Our SSMC Model of Care puts our patients at the forefront of our purpose and at the heart of everything we do, ensuring that the needs of our patients come first. Every one of our patients receives individualized attention from a multidisciplinary team of experts who collaborate closely to deliver trusted and compassionate care. From the very first point of contact with SSMC, to the moment patients are back home, we ensure speciality-specific care at every stage and in every interaction. As one of the largest tertiary hospitals in the UAE, SSMC provides access to specialist medical treatments and advanced diagnostics, with a commitment to becoming a Destination Medical Center in the UAE and wider region. ABOUT THE TEAM About Sheikh Shakhbout Medical City (SSMC)SSMC is the largest tertiary hospital in the UAE and serves to elevate the provision of health care services in the nation under the mandate of the Abu Dhabi Economic Vision 2030.Supported by the latest diagnostic and treatment modalities available, SSMC offers care in 44 specialties. A team of locally and internationally trained medical, clinical and admin professionals work seamlessly together, which promotes comprehensive interdisciplinary learning, allowing SSMC to become a leading hub for integrated patient-centric medical services in the region.As the region s leading tertiary facility, SSMC has 742 patient beds, 18 operating theatres, and includes a hybrid operating room, 26-bed neonatal intensive care unit, and the UAE s largest pathology lab.

Administration Officer-Patient Experience

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 Job Purpose
 
 
 
 
 JOB DESCRIPTION
 
 
 
 The Staff Nurse is accountable for the coordination of nursing care, including direct patient care, patient/family education and transitions of care. The Staff Nurse supports professional nursing practice across the continuum of care to meet the needs of the patient and family. The Staff Nurse will understand, support and promote the mission, vision and values of SSMC; provides age-appropriate patient care according to the Nursing Scope of Practice as defined by the regulatory body. The Staff Nurse will adhere to and promote the Professional Nurses Code of Conduct for Abu Dhabi and UAE.
 
 
 
 
 RESPONSIBILITIES
 
 
 
 
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 Assessment and Diagnosis: Collects and analyzes assessment data to determine diagnosis/issues:
 
 
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  Assesses comprehensive data including but not limited to physical, psychosocial, emotional, cognitive, and spiritual needs and interprets assessment information to derive the diagnosis or issues as defined by the patient's condition.
 
 
  Uses evidence-based assessment techniques and instruments in collecting data and validates the diagnosis or issue with the patient, family and healthcare team members as appropriate.
 
 
  Prioritizes the data and information collected based on patient's immediate condition or anticipated needs and identifies potential risks or barriers to the patient's health or safety.
 
 
  Documents the data and information collected in compliance with established guidelines and reflective of the needs of the patient.
 
 
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 Planning and Outcomes Identification: Identifies expected outcomes and develops a plan that address health promotion, health restoration and health maintenance to attain expected outcomes.
 
 
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  Involves patient, family and healthcare team members in formulating a culturally appropriate individualized plan of care.
 
 
  Applies evidence-based nursing practices in developing the individualized plan of care to attain expected outcomes and continuity of care.
 
 
  Modifies the individualized plan of care according to the ongoing assessment and reevaluation of the patient's response, status, and outcome indicators.
 
 
  Documents the expected outcomes as measurable goals in a manner that uses standardized language or recognized terminology.
 
 
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 Implementation and Coordination of Care Delivery:
 
 
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  Implements the plan of care in partnership with the patient, family and healthcare team members in a timely manner utilizing evidence-based interventions and treatments specific to the needs of the patient.
 
 
  Performs treatments and procedures according to established procedural guidelines and protocols.
 
 
  Administers medications according to organization policies and procedures.
 
 
  Ensures that all components of the individualized plan of care, including modifications, are documented in the patient&rsquo;s health record.
 
 
  Communicates relevant information across all levels of care and organizations.
 
 
  Demonstrates a working knowledge of resource consumption and practices within a costeffective framework.
 
 
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 Health teaching and health promotion:
 
 
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  Utilizes teaching strategies appropriate to the individual patient's condition and learning needs.
 
 
  Uses health promotion to support patients and families in developing skills that promote, maintain, or restore healthy lifestyles and self-management support.
 
 
  Seeks opportunities for feedback and evaluation of the effectiveness of the strategies used, including teach back.
 
 
  Ensures that all components of the health education, relevant to the clinical condition, is documented in the patient health record.
 
 
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 Evaluation: Evaluates progress toward attainment of outcomes.
 
 
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  Evaluates the patient/family's understanding of and response to the plan of care.
 
 
  Utilizes systematic and ongoing assessment data to revise nursing diagnoses, outcomes, and the plan of care.
 
 
  Involves the patient, family and healthcare team members in the evaluation process.
 
 
  Provides a comprehensive clinical handover/report as required to ensure patient safety.
 
 
  Attends patient care rounds, communicates, and updates the attending healthcare provider on changes in the patient&rsquo;s condition.
 
 
  Communicates with the patient care team about ongoing changes in patient&rsquo;s plan of care and unit activity
 
 
  Documents the reassessment of patient status; patient and family participation and understanding; and the rationale for any revision in the plan of care.
 
 
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 Evidence-based Practice and Research: Integrates evidence and research findings into practice.
 
 
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  Utilizes current evidence-based nursing knowledge, including research findings, to guide and evaluate practice.
 
 
  Participates in evidence-based and research activities at various levels appropriate to the nurse's level of education and position.
 
 
  Shares evidence-based and research findings with healthcare team members.
 
 
  Participates in performance improvement projects for the evaluation and improvement of clinical practice
 
 
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 Leadership: Demonstrates leadership behaviors in practice settings, across the profession, and in the community.
 
 
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  Functions as a professional role model promoting a positive, team-based, organized, and safe work environment.
 
 
  Coordinates and supervises delegated activities to assure completion and serve as a resource for other healthcare team members
 
 
  Demonstrates critical thinking in priority setting and decision making in response to patient needs.
 
 
  Pursues informal and formal leadership opportunities
 
 
  Participates actively in organizational shared decision-making situations that improve the nursing practice, organizational performance, and outcomes.
 
 
  Supervises practical nurses and junior staff and student nurses to ensure the provision of safe and effective patient care.
 
 
 Accountabilities
 
 
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 Applies the principles of professional codes of ethics that ensure individual rights in all areas of Practice:
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 Maintains a professional and therapeutic nurse-patient relationship and serves as a patient advocate assisting patients and families in developing skills for self-advocacy.
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 Speaks up to question healthcare practices as appropriate for safety and quality improvement.
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 Discloses any observed illegal or incompetent practices and decisions made by potentially impaired health care staff per organizational policy.
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 Evaluates own nursing practice in relation to professional practice standards and guidelines, rules and regulations.
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 Considers factors related to effectiveness, cost, environmental health, and impact on practice and organization.
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 Utilizes current resources related to standards of care, policies and procedures, and patient needs.
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 Navigates and utilizes electronic resources for information retrieval, communication, and documentation.
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 Evaluates factors related to patient safety, effectiveness, availability, and cost when determining practice options.
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 Promotes a practice environment that reduces environmental health risks for staff.
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 Communicates environmental health risks and exposure reduction strategies to healthcare consumers, families, colleagues, and communities.
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 Demonstrates a commitment to continuous learning and education for self and others and mentors healthcare team members for the advancement of nursing practices, the profession, and quality healthcare.
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 Oversees and responds to all levels of emergencies according to the organizations policies and procedures.
 
 
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 QUALIFICATIONS
 
 
 
 
 Experience :-
 
 
 
 Required:
 
 
 
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 a. NLT 2 years clinical experience post qualification in appropriate setting
 
 
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 (Note: Experience requirement waived for graduates of UAE nursing colleges/universities after completion of internship)
 
 
 
 Desired:
 
 
 
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 N.A.
 
 
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 Educational Qualification: Required:
 
 
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 Bachelor degree in nursing OR
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 Degree in Nursing (minimum two (2) years course duration) AND Registration as a Registered Nurse from Canada, USA, UK, Ireland, South Africa, New Zealand, and Australia
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 AND valid/current national license.
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 AND BLS
 
 
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 Desired:
 
 
 
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 ACLS, PALS relevant to area of specialty
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Staff Nurse-Tower A8 - VIP Wing

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Sheikh Shakhbout Medical City - SSMC

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Administration Officer-Patient Experience

Staff Nurse-Tower A8 - VIP Wing