Qureos Mentor

Sheraton Grand Hotel, Dubai

<div>
 
 POSITION PURPOSE
 
 <ul>
 <li>
 To provide our guests with an on brand personalized arrival and departure experience.
 </li>
 <li>
 To ensure guest ledgers are well controlled.
 </li>
 <li>
 To effectively contribute in a high Guest Voice loyalty composite through recognition, friendliness, helpfulness and efficiency.
 </li>
 </ul>
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 <ul>
 <li>
 Ensure that services provided are in harmony with our Sheraton core values.
 </li>
 <li>
 Ensure that our guests receive an on brand personalized experience upon arrival, departure and throughout their stay.
 </li>
 <li>
 Acknowledge and recognize Marriott Bonvoy members and deliver the related welcome amenities upon arrival.
 </li>
 <li>
 Ensure implementation of the WELCOME upon Check in and FAREWELL upon check out.
 </li>
 <li>
 Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the BSA inspection
 </li>
 <li>
 Live the Sheraton Brand Differentiators (Sheraton Sleep Experience and Sheraton Club).
 </li>
 <li>
 100% daily usage of the Guest planning Screen to deliver preferences successfully to our guests.
 </li>
 <li>
 Achieve the daily set goals for the following:
 </li>
 </ul>
 <ol>
 <li>
 Marriott Bonvoy Enrolments.
 </li>
 <li>
 Up selling revenue.
 </li>
 <li>
 COFC (Check Out For Children) daily capture ratio of 25% of check outs.
 </li>
 <li>
 YC (Your Choice) daily take rate of 15% of occupied rooms.
 </li>
 </ol>
 <ul>
 <li>
 Ensure smooth and clear communication with all other FO, HK, club and Room service associates.
 </li>
 <li>
 Control high balance report on a daily basis.
 </li>
 <li>
 Ensure compliance with PCI policies.
 </li>
 <li>
 Ensure rooms allocated for VIPs are not changed unless amenities are shifted.
 </li>
 <li>
 Acquire the proper product and service knowledge needed to perform your job properly.
 </li>
 <li>
 Ensure that guests&rsquo; requests are fulfilled and closed in GXP within 15 minutes as average response time.
 </li>
 <li>
 Ensure guests&rsquo; defects are closed in GXP within 15 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.
 </li>
 <li>
 Use GXP to update guests profiles with requests, defects, preferences and any other comments/information acquired during stay
 </li>
 <li>
 Be aware of the hotel Fire and Emergency procedures.
 </li>
 <li>
 Perform daily buckets check against departure and clear the pending registration cards.
 </li>
 <li>
 Ensure desk is at all times equipped with functional equipment and stocked with enough stationary and collateral, forms and order them in a timely manner.
 </li>
 <li>
 Trouble Shoot and/or assist guests with internet issues.
 </li>
 <li>
 Assist the hotel revenue by:
 </li>
 </ul>
 <ol>
 <li>
 Rooms/Suites Upselling.
 </li>
 <li>
 Suggestive selling of the hotel restaurants.
 </li>
 </ol>
 <ul>
 <li>
 Have sufficient information about local surrounding areas to able to provide guests with choices and/or alternatives when requesting for assistance.
 </li>
 <li>
 Build positive, effective and on brand relationships with internal and external customers including VIPs and Marriott Bonvoy elite members.
 </li>
 <li>
 Enforce free marketing activities to promote the hotel services through our guests by encouraging them to post reviews and tweets in the various social media.
 </li>
 <li>
 Actively participate in the hotel sustainability, community and OI (Operational Innovation) activities.
 </li>
 <li>
 Ensure proper grooming and personal hygiene at all times as per hotel guidelines.
 </li>
 <li>
 Be knowledgeable about the hotel Guest Voice scores and current improvement plans set for the department.
 </li>
 </ul>
 
 
 
 
 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 
 <ul>
 <li>
 Computer Skills
 </li>
 <li>
 Opera knowledge
 </li>
 <li>
 Team work spirit
 </li>
 <li>
 Excellent command of English
 </li>
 <li>
 Additional language is highly required
 </li>
 <li>
 Excellent communication and follow up skills
 </li>
 <li>
 Prompt and caring with guest services experience
 </li>
 <li>
 Honesty, integrity and ownership skills
 </li>
 </ul>
 
 
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
 <li>
 Totally embrace the philosophy of guest and customer service and owns the guests;
 </li>
 <li>
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 </li>
 <li>
 Possess a warm and friendly demeanor;
 </li>
 <li>
 Strive to achieve satisfaction and delight of our customers;
 </li>
 <li>
 Are detail oriented;
 </li>
 <li>
 Thrive on pride of work and its product;
 </li>
 <li>
 Play as a team to achieve common goals;
 </li>
 <li>
 Have immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm;
 </li>
 <li>
 Have a strong ability to learn skills, retain and demonstrate learning;
 </li>
 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
 
 
 EDUCATION
 
 
 Bachelor degree required.
 
 
 
 
 
 PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE
 
 
 Ability to stand for long hours.
 
</div>

Guest Service Agent

<div>
 
 
 POSITION PURPOSE
 
 
 
 Based on Sheraton Brand Standards:
 
 <ul>
 <li>
 To ensure a high level of Product Knowledge among Guest Contact Center team.
 </li>
 <li>
 Supervise all Guest Contact Center team&rsquo;s performance.
 </li>
 <li>
 Handling all normal duties related to the Guest Contact Center department and Empower guest experience program in line with Sheraton Brand Standards.
 </li>
 <li>
 To develop a thorough knowledge of the Front Office department&rsquo;s operation and to work close with the other departments of the Hotel.
 </li>
 <li>
 Ensure that all related tasks assigned to Guest Contact Center are accurately and efficiently performed.
 </li>
 <li>
 Act proactively to solve guest&rsquo;s complaints, issues and/or defects.
 </li>
 <li>
 Keep the Guest Contact Center equipment (switchboards, faxes, photocopier, let&rsquo;schat phone, satellite phone etc.) in excellent functional condition at all times.
 </li>
 <li>
 Monitor, Control and ensure consistent proper communication of emergency situations to the hotel department heads.
 </li>
 </ul>
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 <ul>
 <li>
 Ensure that services provided are in harmony with our Sheraton &amp; Marriott core values, complying with hospitality brand standards.
 </li>
 <li>
 Ensure that our guests receive an on brand personalized experience over the phone, Let&rsquo;schat and GXP chat.
 </li>
 <li>
 Acknowledge and recognize loyal members and deliver the appropriate welcome over the phone Let&rsquo;schat and GXP chat.
 </li>
 <li>
 Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the QA &amp; Forbes &amp; Let&rsquo;schat and IFH inspection.
 </li>
 <li>
 Live the Sheraton Brand Differentiators (Sheraton Signature sleep Experience, Sheraton Fitness, Paired, and Sheraton Club).
 </li>
 <li>
 100% daily usage of the Guest planning screen report to deliver global personalized service successfully to our guests.
 </li>
 <li>
 Ensure strong knowledge of: (knowledge test results to reach 90% or above)
 </li>
 </ul>
 
 Loyalty Membership guest tiers and benefits
 
 
 Check out for children program.
 
 
 Make a green choice program and maintain a proper tracking and issuing guests&rsquo; vouchers.
 
 <ul>
 <li>
 Ensure smooth and clear communication between Guest Contact Center and the rest of the hotel.
 </li>
 <li>
 Maintain and share monthly updated extensions list.
 </li>
 <li>
 Ensure compliance with PCI policies.
 </li>
 <li>
 Ensure that guests&rsquo; requests are fulfilled and closed in GXP within 15 minutes as average response time.
 </li>
 <li>
 Ensure guests&rsquo; Negative cases are closed in GXP within 15 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.
 </li>
 <li>
 Use GXP to update guests&rsquo; profiles with service requests, Negative cases, preferences and any other comments/information acquired during stay.
 </li>
 <li>
 Monitor GuestVoice WhatsApp group :
 </li>
 </ul>
 
 Update the accurate associate group members
 
 
 Ensure all guests negative cases updated on GXP and issues are efficiently solved and guests are satisfied.
 
 <ul>
 <li>
 Be aware of the hotel Fire and Emergency procedures, ensure to achieve 100% in sera audit.
 </li>
 <li>
 Monitor emergency channels (emergency line, fire alarm Messages) and update emergency team.
 </li>
 <li>
 Ensure desk is at all times equipped with functional equipment and stocked with enough stationary and collateral, forms and order them in a timely manner.
 </li>
 <li>
 Trouble Shoot and/or assist guests with internet issues.
 </li>
 <li>
 To have a very strong knowledge about hotel features, facilities, services and daily happenings&rsquo;.
 </li>
 <li>
 Conduct the emergency response audit to other hotel associate following product knowledge calendar.
 </li>
 <li>
 To handle the associate hotline whenever human resources are not available.
 </li>
 <li>
 To handle hotel main email address and to dispatch the emails to concerned departments in timely manner.
 </li>
 <li>
 To maintain the Guest Contact Center area clean and tidy and report and potential hazard.
 </li>
 <li>
 To keep his/her equipment in a good condition.
 </li>
 <li>
 To answer all incoming calls within 3 rings using Sheraton Brand Standards script.
 </li>
 <li>
 To handle calls transfers according to the Sheraton Brand Standards.
 </li>
 <li>
 To maintain an accurate wakeup call sheet and to handle wake up calls with efficiency and according to the Sheraton Brand Standards.
 </li>
 <li>
 To handle incoming and outgoing faxes according to the Sheraton Brand Standards.
 </li>
 <li>
 To ensure PCI compliance
 </li>
 <li>
 Assist the hotel revenue by selling the hotel rooms and outlets by taking the overflow calls whenever rooms, F&amp;B reservation and sales associates not available by taking message and arrange a call back.
 </li>
 <li>
 Have sufficient information about local surrounding areas to able to provide guests with choices and/or alternatives when requesting for assistance.
 </li>
 <li>
 Build positive, effective and on brand relationships with internal and external customers.
 </li>
 <li>
 Actively participate in the hotel sustainability, community and OI activities.
 </li>
 <li>
 Ensure proper grooming of his/her associates at all times as per hotel guidelines
 </li>
 <li>
 Ensure effective and efficient communication within the department and with the other hotel departments.
 </li>
 </ul>
 
 
 
 
 
 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 
 
 <ul>
 <li>
 Computer Skills
 </li>
 <li>
 Opera knowledge
 </li>
 <li>
 GXP knowledge
 </li>
 <li>
 Team work spirit
 </li>
 <li>
 Excellent command of English
 </li>
 <li>
 Additional language will be an advantage
 </li>
 <li>
 Excellent communication and follow up skills
 </li>
 <li>
 Prompt and caring with guest services experience
 </li>
 <li>
 Honesty, integrity and dependability
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
 <li>
 Totally embrace the philosophy of guest and customer service and owns the guests;
 </li>
 <li>
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 </li>
 <li>
 Possess a warm and friendly demeanor;
 </li>
 <li>
 Strive to achieve satisfaction and delight of our customers;
 </li>
 <li>
 Are detail oriented;
 </li>
 <li>
 Thrive on pride of work and its product;
 </li>
 <li>
 Play as a team to achieve common goals;
 </li>
 <li>
 Have immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm;
 </li>
 <li>
 Have a strong ability to learn skills, retain and demonstrate learning;
 </li>
 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
 
 
 
 EDUCATION
 
 
 
 Bachelor degree required.
 
 
 
 
 
 
 PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE
 
 
 
 Ability to sit and focus for long hours.
 
 
 
</div>

Guest Contact Center, Supervisor

<div>
 
 
 HUMAN RESOURCES VISION
 
 
 
 We will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand in whatever we do. We will provide the freedom and support where individuals can demonstrate their skills and abilities; grow and reach their potential in a performance reward driven environment. We will embrace diversity and inclusion and will act honestly and ethically in everything we do; aspiring to be the employer of choice.
 
 
 
 
 
 
 Experience Requirements
 
 
 
 A strong Service Quality Trainer typically brings:
 
 <ul>
 <li>
 
 3&ndash;5 years of hospitality or customer service leadership experience
 
 </li>
 </ul>
 
 Experience in luxury hotels front of house operation, F&amp;B, retail would be additional benefit.
 
 <ul>
 <li>
 
 Hands‑on training facilitation experience
 
 </li>
 </ul>
 
 Delivering workshops, onboarding sessions, brand standards training, or skill‑based coaching.
 
 <ul>
 <li>
 
 Background in quality assurance or service audits
 
 </li>
 </ul>
 
 Familiarity with LQA, Forbes, internal brand audits, or guest experience measurement tools.
 
 <ul>
 <li>
 
 Experience designing training materials
 
 </li>
 </ul>
 
 Creating SOPs, learning modules, role‑plays, and competency‑based content.
 
 <ul>
 <li>
 
 Exposure to performance management and coaching
 
 </li>
 </ul>
 
 Supporting teams in improving luxury service behaviours, communication, and guest recovery.
 
 <ul>
 <li>
 
 Understanding of adult learning principles
 
 </li>
 </ul>
 
 Experience applying interactive, learner‑centered training methods based on the audience.
 
 <ul>
 <li>
 
 Cross‑departmental collaboration
 
 </li>
 </ul>
 
 Working with operations, HR, and leadership teams to align service culture.
 
 
 
 
 
 
 Certification &amp; Skills
 
 
 <ul>
 <li>
 Train-The-Trainer certification
 </li>
 <li>
 Forbes certification as additional benefit
 </li>
 <li>
 Experience with brand audits
 </li>
 <li>
 Multilingual communication skills
 </li>
 <li>
 AI usage
 </li>
 <li>
 Forbes Standard Service experience is an added advantage
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 
 
 1. Training &amp; Facilitation Skills
 
 
 <ul>
 <li>
 Engaging presentation and facilitation
 </li>
 <li>
 Ability to adapt style to different learning levels
 </li>
 <li>
 Skilled in role‑plays, simulations, and experiential learning
 </li>
 <li>
 Strong storytelling and communication
 </li>
 </ul>
 
 
 2. Service Excellence Expertise
 
 
 <ul>
 <li>
 Deep understanding of luxury guest experience standards
 </li>
 <li>
 Knowledge of brand values and service culture
 </li>
 <li>
 Ability to translate standards into practical behaviours
 </li>
 <li>
 Strong grasp of guest recovery techniques
 </li>
 </ul>
 
 
 3. Coaching &amp; Feedback
 
 
 <ul>
 <li>
 One‑on‑one coaching capability
 </li>
 <li>
 Constructive feedback delivery
 </li>
 <li>
 Observation and behavioural assessment
 </li>
 <li>
 Ability to motivate and influence frontline teams
 </li>
 </ul>
 
 
 4. Instructional Design
 
 
 <ul>
 <li>
 Creating SOPs, training guides, and e‑learning content
 </li>
 <li>
 Structuring learning objectives and competency frameworks
 </li>
 <li>
 Designing assessments and evaluation tools
 </li>
 </ul>
 
 
 5. Quality &amp; Performance Orientation
 
 
 <ul>
 <li>
 Data‑driven approach to service improvement
 </li>
 <li>
 Understanding of KPIs like GSS, LQA, mystery audits
 </li>
 <li>
 Ability to identify service gaps and propose solutions
 </li>
 </ul>
 
 
 6. Emotional Intelligence &amp; Communication
 
 
 <ul>
 <li>
 Empathy and active listening
 </li>
 <li>
 Conflict resolution
 </li>
 <li>
 Cultural sensitivity (especially important in GCC hospitality)
 </li>
 <li>
 Ability to build trust and rapport
 </li>
 </ul>
 
 
 7. Leadership &amp; Influence
 
 
 <ul>
 <li>
 Ability to inspire service culture
 </li>
 <li>
 Stakeholder management
 </li>
 <li>
 Confidence to train senior leaders when needed
 </li>
 <li>
 Change management awareness
 </li>
 </ul>
 
 
 8. Organization &amp; Project Management
 
 
 <ul>
 <li>
 Planning training calendars
 </li>
 <li>
 Coordinating cross‑departmental initiatives
 </li>
 <li>
 Managing documentation and follow‑up
 </li>
 <li>
 Strong attention to detail
 </li>
 </ul>
 
 
 
 
 
 PSYCHICAL CONDITIONS REQUIRED FOR YOUR ROLE
 
 
 <ul>
 <li>
 This job often requires sitting behind a computer for extended periods of time;
 </li>
 <li>
 This job often requires bending, reaching or lifting;
 </li>
 <li>
 This job requires operating computers and computerized equipment.
 </li>
 </ul>
 
 
 
 
 
 EMPLOYMENT CONDITIONS
 
 
 <ul>
 <li>
 This job may require you to work occasionally on weekends.
 </li>
 <li>
 This job often requires extended hours beyond a typical work week;
 </li>
 <li>
 This job requires you to conform to a conservative, formal grooming, attire and jewelry policy that will be monitored on a regular basis and may be addressed as seen fit by your manager;
 </li>
 <li>
 Sheraton Grand Dubai has a very strong commitment to safety and requires that you follow safety procedures closely;
 </li>
 <li>
 Our hotel has a no-tolerance policy regarding unlawful discrimination and harassment, and requires that you follow our anti-discrimination and anti-harassment policies.
 </li>
 </ul>
 
 
</div>

Quality Service Trainer (Assistant Manager Level)

<div>
 
 
 HUMAN RESOURCES VISION
 
 
 
 We will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand in whatever we do. We will provide the freedom and support where individuals can demonstrate their skills and abilities; grow and reach their potential in a performance reward driven environment. We will embrace diversity and inclusion and will act honest and ethical in everything we do; aspiring to be the employer of choice.
 
 
 
 
 
 
 POSITION PURPOSE
 
 
 
 Oversee the day-to-day operations and administration of the Executive Office of the General Manager with professionalism and courtesy. Maintain the highest standards of administrative support for the General Manager.
 
 
 Take on the responsibility of managing the arrival, departure, and stay of Marriott Bonvoy VIP Guests.
 
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 
 Executive administration support involves the following responsibilities:
 
 <ul>
 <li>
 Skillfully prepare letters and correspondences, ensuring precision and professionalism.
 </li>
 <li>
 Efficiently manage the intake and dissemination of all incoming emails.
 </li>
 <li>
 Serve as the point of contact for the General Manager's telephone calls, adeptly redirecting as necessary.
 </li>
 <li>
 Maintain a meticulously organized diary and appointments system to uphold commitment to appointments, attendance at meetings, and meeting deadlines.
 </li>
 <li>
 Establish and uphold an accurate and efficient system, ensuring timely and secure follow-ups and traces, including the meticulous logging of received cheques.
 </li>
 <li>
 Serve as the primary liaison for owners' requests, effectively coordinating with the personal assistant of the Owning office to ensure seamless communication and efficient execution of their requirements.
 </li>
 <li>
 Oversee the comprehensive distribution of Christmas and Birthday cards to VIP guest &amp; Executive team, managing the entire process from preparation to post.
 </li>
 <li>
 Professionally handle and respond to guest complaint letters with a focus on swift resolution.
 </li>
 <li>
 Execute the preparation of various documents, including gift vouchers, prizes, donations, guest cards, letters of thanks, and reports as required.
 </li>
 <li>
 Proactively engage in the ongoing development of processes and methods to enhance the service and efficiency of all facets of the role.
 </li>
 <li>
 Skillfully manage travel arrangements and accommodation logistics when required.
 </li>
 <li>
 Record, type, and efficiently distribute minutes of meetings, ensuring accuracy and clarity.
 </li>
 <li>
 Take charge of the preparation of VIP and complimentary forms to streamline processes.
 </li>
 <li>
 Engage with guests, including VIPs, and address any previous complaints with a proactive and customer-centric approach.
 </li>
 <li>
 Foster external relationships within the community to strengthen organizational ties and presence.
 </li>
 </ul>
 
 
 
 
 
 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 
 
 <ul>
 <li>
 Uphold strict confidentiality concerning guest, associates and General Manager&rsquo;s matters at all times.
 </li>
 <li>
 Project a highly professional image, characterized by impeccable appearance, demeanor, and conduct.
 </li>
 <li>
 Demonstrate meticulous attention to detail, ensuring the accuracy of content, spelling, and grammar in written correspondence.
 </li>
 <li>
 Exhibit outstanding interpersonal and communication skills, with an ability to seamlessly integrate into all organizational levels.
 </li>
 <li>
 Possess exceptional telephone etiquette, ensuring a polished and professional manner.
 </li>
 <li>
 Showcase elevated organizational skills and efficiency in managing tasks.
 </li>
 <li>
 Demonstrate excellence in customer service, prioritizing guest satisfaction and positive interactions.
 </li>
 <li>
 Thrive in a high-pressure environment, both as a collaborative team member and when working independently.
 </li>
 <li>
 Display proactive and innovative qualities, contributing to the continuous improvement and advancement of processes.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
 <li>
 Demonstrate effective communication skills to collaborate seamlessly with various departments.
 </li>
 <li>
 Embrace and uphold operational guidelines and brand standards with a strong sense of commitment.
 </li>
 <li>
 Exhibit superior analytical skills to navigate complex situations and make informed decisions.
 </li>
 <li>
 Showcase adept planning and prioritization abilities, ensuring the achievement of deadlines.
 </li>
 <li>
 Possess a heightened awareness of maximizing returns for all stakeholders involved.
 </li>
 <li>
 Adapt readily to diverse cultures, settings, and situations, showcasing flexibility.
 </li>
 <li>
 Thrive in a collaborative team setting, valuing the strength of collective efforts.
 </li>
 <li>
 Cultivate lasting relationships with both internal and external customers.
 </li>
 <li>
 Maintain an impeccable personal presentation, encompassing grooming and conversational ability.
 </li>
 <li>
 Demonstrate effective problem-solving skills and a keen analysis of issues and trends, enabling the development and application of appropriate strategies.
 </li>
 <li>
 Possess knowledge of hotel computer systems and other IT-related applications.
 </li>
 <li>
 Uphold ethical business practices, aligning with the highest standards of professional conduct.
 </li>
 </ul>
 
 
 
 
 
 EDUCATION
 
 
 <ul>
 <li>
 Bachelor degree required.
 </li>
 </ul>
 
 
 
 
 
 PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE
 
 
 <ul>
 <li>
 This job often requires sitting behind a computer for extended periods of time;
 </li>
 <li>
 This job often requires bending, reaching or lifting;
 </li>
 <li>
 This job requires operating computers and computerized equipment.
 </li>
 </ul>
 
 
 
 
 
 EMPLOYMENT CONDITIONS
 
 
 <ul>
 <li>
 This job may require you to work on holidays and/ or weekends;
 </li>
 <li>
 This job often requires extended hours beyond a typical work week;
 </li>
 <li>
 This job requires you to conform to a conservative, formal grooming, attire and jewelry policy that will be monitored on a regular basis and may be addressed as seen fit by your manager;
 </li>
 <li>
 Sheraton Grand Hotel has a very strong commitment to safety and requires that you follow safety procedures closely;
 </li>
 </ul>
 
 Our hotel has a no-tolerance policy regarding unlawful discrimination and harassment and requires that you follow our anti-discrimination and anti-harassment policies
 
</div>

Administrative and General - Coordinator

<div>
 
 
 Position Purpose
 
 
 
 The Marketing Intern will support the Marketing &amp; PR team in day-to-day tasks, including social media coordination, administrative duties, and assisting with internal and external communications. This role is designed to provide hands-on experience in a fast-paced hospitality environment, with exposure to brand marketing, digital platforms, and guest engagement strategies.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Assist in implementing the hotel&rsquo;s social media strategy by helping schedule posts, monitor engagement, and gather content.
 </li>
 <li>
 Support the team with administrative tasks such as organizing files, updating databases, preparing reports, and coordinating meetings.
 </li>
 <li>
 Help maintain marketing materials inventory and assist in ordering branded collateral.
 </li>
 <li>
 Coordinate with various departments to collect content for marketing campaigns and guest communications.
 </li>
 <li>
 Assist in monitoring online reviews (TripAdvisor, Google, Booking.com, etc.) and compiling feedback reports.
 </li>
 <li>
 Support the management of The Grand Community membership program, including communication of offers and tracking engagement.
 </li>
 <li>
 Participate in brainstorming sessions and contribute creative ideas for campaigns and promotions.
 </li>
 <li>
 Help ensure brand consistency across all digital and print materials.
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong interest in marketing, communications, or hospitality.
 </li>
 <li>
 Familiarity with social media platforms (Instagram, Facebook, LinkedIn, etc.).
 </li>
 <li>
 Good communication and interpersonal skills.
 </li>
 <li>
 Detail-oriented with strong organizational abilities.
 </li>
 <li>
 Eagerness to learn and contribute to a team environment.
 </li>
 <li>
 Basic knowledge of Microsoft Office (Word, Excel, PowerPoint).
 </li>
 <li>
 Creativity and willingness to take initiative.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Currently pursuing or recently completed a degree in Marketing, Communications, Hospitality, or a related field.
 </li>
 </ul>
 
 
 Working Conditions
 
 
 <ul>
 <li>
 May require working on weekends or holidays depending on business needs.
 </li>
 <li>
 May involve extended periods of computer use or standing.
 </li>
 <li>
 Must adhere to the hotel&rsquo;s grooming and dress code standards.
 </li>
 </ul>
 
 
</div>

Marketing and Social Media, 6 to 12-Month Internship Program

<div>
 
 
 POSITION PURPOSE
 
 
 
 
 
 
 The Marketing Executive is responsible for providing administrative support, implements social media strategy and coordinates with the internal Marketing and PR teams to support their respective missions, ensuring consistency in voice and cultivating a social media referral network. Additionally, the role will require close cooperation with operational departments to deliver an excellent guest experience before, during and after the guest stay.
 
 
 
 
 
 
 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 
 
 
 
 
 <ul>
 <li>
 Supports the PR &amp; Marketing Team with daily secretarial assistance including marketing material inventories and order, maintains database, prepares report, organize meetings, budgeting and forecasting.
 </li>
 <li>
 Implement the hotel&rsquo;s social media strategy to define programs that use social media marketing techniques to increase visibility, engagement and guest satisfaction for the hotel. Manage social media's day-to-day activities.
 </li>
 <li>
 Coordinate with stakeholders across the hotel to ensure social media strategy effectiveness and encourage the adoption of relevant social media techniques into the corporate culture and all of the hotel&rsquo;s products and services.
 </li>
 <li>
 Monitor effective benchmarks for measuring the impact of social media programs, and analyze, review, and report on the effectiveness of campaigns to maximize results
 </li>
 <li>
 Manage The Grand Community membership. Duties include planning bi-weekly offers and promotions, communicating the offers and promotions via e-mail and WhatsApp, responding to inquiries, working with different departments to increase the number of the group, keeping the tracker up-date.
 </li>
 <li>
 Manage the budget and oversee the expenses in a daily manner.
 </li>
 <li>
 Work with the Marketing Team in maintaining brand reputation including digital platforms; web and on-property and hotel collaterals.
 </li>
 <li>
 Respond to TripAdvisor, Google, Booking.com and Expedia daily and communicate feedback to respective departments to action.
 </li>
 <li>
 Strong project management or organizational skills
 </li>
 <li>
 In-depth knowledge and understanding of social media platforms and their respective participants (Facebook, LinkedIn, YouTube, Twitter, Flickr, Pinterest etc.) and how they can be deployed in different scenarios
 </li>
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 Knowledge of blogging ecosystem relevant to the hotel&rsquo;s field
 </li>
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 Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships
 </li>
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 Team player, with the confidence to take the lead in Social media field
 </li>
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 Good technical understanding and can pick up new tools quickly
 </li>
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 Financial and quantitative analysis of Social Media efforts
 </li>
 <li>
 Public relations, SEO, Sales, Community Management experience, a plus
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 
 
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
 <li>
 Totally embrace the philosophy of guest and customer service and own the guests;
 </li>
 <li>
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 </li>
 <li>
 Possess a warm and friendly demeanor;
 </li>
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 Strive to achieve satisfaction and delight of internal and external customers;
 </li>
 <li>
 Are detail oriented and hands on;
 </li>
 <li>
 Are a team player with strong interpersonal skills;
 </li>
 <li>
 Have the potential to develop into a leader, motivate and develop yourself and other associates;
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm;
 </li>
 <li>
 Have immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Have knowledge of hotel computer systems and other IT related applications;
 </li>
 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
 
 
 
 EDUCATION
 
 
 
 
 
 
 Bachelor degree required.
 
 
 
 
 
 PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE
 
 <ul>
 <li>
 This job often requires sitting behind a computer for extended periods of time;
 </li>
 <li>
 This job often requires standing or walking for extended periods of time;
 </li>
 <li>
 This job often requires bending, reaching or lifting;
 </li>
 <li>
 This job requires operating computers and computerized equipment.
 </li>
 </ul>
 
 
 
 
 
 EMPLOYMENT CONDITIONS
 
 
 
 
 
 <ul>
 <li>
 This job may require you to work on holidays and/ or weekends;
 </li>
 <li>
 This job may require you to work a shift other than a day shift, including first, second, and swing or overnight shift;
 </li>
 <li>
 This job often requires extended hours beyond a typical work week;
 </li>
 <li>
 This job requires you to conform to a conservative, formal grooming, attire and jewelry policy that will be monitored on a regular basis and may be addressed as seen fit by your manager;
 </li>
 <li>
 Sheraton Grand Hotel has a very strong commitment to safety and requires that you follow safety procedures closely;
 </li>
 <li>
 Our hotel has a no-tolerance policy regarding unlawful discrimination and harassment, and requires that you follow our anti-discrimination and anti-harassment policies.
 </li>
 </ul>
 
 
</div>

Marketing and Social Media Executive

Join Sheraton Grand Hotel, Dubai and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.