Qureos Mentor

Sheraton Grand Hotel, Dubai

<div>
 
 
 HUMAN RESOURCES VISION
 
 
 
 
 
 
 We will strive to create and maintain a community of winning talent, which feels valued and lives the connection to the brand in whatever we do. We will provide the freedom and support where individuals can demonstrate their skills and abilities; grow and reach their potential in a performance reward driven environment. We will embrace diversity and inclusion and will act honestly and ethically in everything we do; aspiring to be the employer of choice.
 
 
 
 
 
 
 POSITION PURPOSE
 
 
 
 
 
 
 The Marketing Executive is responsible for providing administrative support, implements social media strategy and coordinates with the internal Marketing and PR teams to support their respective missions, ensuring consistency in voice and cultivating a social media referral network. Additionally, the role will require close cooperation with operational departments to deliver an excellent guest experience before, during and after the guest stay.
 
 
 
 
 
 
 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 
 
 
 
 
 <ul>
 <li>
 Supports the PR &amp; Marketing Team with daily secretarial assistance including marketing material inventories and order, maintains database, prepares report, organize meetings, budgeting and forecasting.
 </li>
 <li>
 Implement the hotel&rsquo;s social media strategy to define programs that use social media marketing techniques to increase visibility, engagement and guest satisfaction for the hotel. Manage social media's day-to-day activities.
 </li>
 <li>
 Coordinate with stakeholders across the hotel to ensure social media strategy effectiveness and encourage the adoption of relevant social media techniques into the corporate culture and all of the hotel&rsquo;s products and services.
 </li>
 <li>
 Monitor effective benchmarks for measuring the impact of social media programs, and analyze, review, and report on the effectiveness of campaigns to maximize results
 </li>
 <li>
 Manage The Grand Community membership. Duties include planning bi-weekly offers and promotions, communicating the offers and promotions via e-mail and WhatsApp, responding to inquiries, working with different departments to increase the number of the group, keeping the tracker up-date.
 </li>
 <li>
 Manage the budget and oversee the expenses in a daily manner.
 </li>
 <li>
 Work with the Marketing Team in maintaining brand reputation including digital platforms; web and on-property and hotel collaterals.
 </li>
 <li>
 Respond to TripAdvisor, Google, Booking.com and Expedia daily and communicate feedback to respective departments to action.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 
 
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
 <li>
 Totally embrace the philosophy of guest and customer service and own the guests;
 </li>
 <li>
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 </li>
 <li>
 Possess a warm and friendly demeanor;
 </li>
 <li>
 Strive to achieve satisfaction and delight of internal and external customers;
 </li>
 <li>
 Are detail oriented and hands on;
 </li>
 <li>
 Are a team player with strong interpersonal skills;
 </li>
 <li>
 Have the potential to develop into a leader, motivate and develop yourself and other associates;
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm;
 </li>
 <li>
 Have immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Have knowledge of hotel computer systems and other IT related applications;
 </li>
 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
 
 
 
 EDUCATION
 
 
 
 
 
 
 Bachelor degree required.
 
 
 
</div>

Marketing Executive

<div>
 
 HUMAN RESOURCES VISION
 
 
 We will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand in whatever we do. We will provide the freedom and support where individuals can demonstrate their skills and abilities; grow and reach their potential in a performance reward driven environment. We will embrace diversity and inclusion and will act honestly and ethically in everything we do; aspiring to be the employer of choice.
 
 
 
 
 
 
 
 
 POSITION PURPOSE
 
 
 
 
 
 To facilitate the pre-arrival planning
 
 
 To meet and greet the guests on their arrival or during the stay.
 
 
 To provide our guests with an on brand personalized experience journey.
 
 
 To recognize special occasions of the guests to enhance their stay experience.
 
 
 To lead the guest retention and recognition program of the hotel.
 
 
 To use the guest amenity program to enhance the guest stay experience.
 
 
 To review the guest global profile for guest preferences and their delivery.
 
 
 To drive the guest engagement at the hotel by using the GXP cases.
 
 
 To effectively contribute in a high Guest Voice loyalty composite through recognition, friendliness, helpfulness and efficiency.
 
 
 Support Front Desk and Club operation when needed
 
 
 Assist with check in and check out for the guests
 
 
 To do adhoc tasks as per operations requirement
 
 
 
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 Ensure that services provided are in harmony with our Sheraton core values.
 
 
 Ensure that our guests receive an on brand personalized experience upon arrival, departure and throughout their stay.
 
 
 Acknowledge and recognize Marriott Bonvoy members and deliver the related welcome amenities upon arrival.
 
 
 Ensure implementation of the WELCOME upon Check in and FAREWELL upon check out.
 
 
 Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the BSA inspection
 
 
 Live the Sheraton Brand Differentiators (Sheraton Sleep Experience and Sheraton Club).
 
 
 100% daily usage of the Guest planning Screen to deliver preferences successfully to our guests.
 
 
 Ensure smooth and clear communication with all other FO, HK, club and Room service associates.
 
 
 Ensure rooms allocated for VIPs are not changed unless amenities are shifted.
 
 
 Acquire the proper product and service knowledge needed to perform your job properly.
 
 
 Ensure that guests&rsquo; requests are fulfilled and closed in GXP within 15 minutes as average response time.
 
 
 Ensure guests&rsquo; defects are closed in GXP within 15 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.
 
 
 Use GXP to update guests profiles with requests, defects, preferences and any other comments/information acquired during stay
 
 
 Be aware of the hotel Fire and Emergency procedures.
 
 <ul>
 <li>
 Assist the hotel revenue by:
 </li>
 </ul>
 <ol>
 <li>
 Rooms/Suites Upselling.
 </li>
 <li>
 Suggestive selling of the hotel restaurants.
 </li>
 <li>
 Special occasions packages
 </li>
 </ol>
 
 
 
 
 
 
 <ul>
 <li>
 Have sufficient information about local surrounding areas to able to provide guests with choices and/or alternatives when requesting for assistance.
 </li>
 <li>
 Build positive, effective and on brand relationships with internal and external customers including VIPs and Marriott Bonvoy Elite members.
 </li>
 <li>
 Enforce free marketing activities to promote the hotel services through our guests by encouraging them to post reviews and tweets in the various social media.
 </li>
 <li>
 Actively participate in the hotel sustainability, community and OI (Operational Innovation) activities.
 </li>
 <li>
 Ensure proper grooming and personal hygiene at all times as per hotel guidelines.
 </li>
 <li>
 Be knowledgeable about the hotel Guest Voice scores and current improvement plans set for the department.
 </li>
 </ul>
 
 
 
 
 
 
 
 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 
 <ul>
 <li>
 Computer Skills
 </li>
 <li>
 Opera knowledge
 </li>
 <li>
 GXP knowledge
 </li>
 <li>
 Team work spirit
 </li>
 <li>
 Excellent command of English
 </li>
 <li>
 Additional language is highly required
 </li>
 <li>
 Excellent communication and follow up skills
 </li>
 <li>
 Prompt and caring with guest services experience
 </li>
 <li>
 Honesty, integrity and ownership skills
 </li>
 </ul>
 
 
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
 <li>
 Totally embrace the philosophy of guest and customer service and owns the guests;
 </li>
 <li>
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 </li>
 <li>
 Possess a warm and friendly demeanor;
 </li>
 <li>
 Strive to achieve satisfaction and delight of our customers;
 </li>
 <li>
 Are detail oriented;
 </li>
 <li>
 Thrive on pride of work and its product;
 </li>
 <li>
 Play as a team to achieve common goals;
 </li>
 <li>
 Have immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm;
 </li>
 <li>
 Have a strong ability to learn skills, retain and demonstrate learning;
 </li>
 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
 
 
 
 
 
 EDUCATION
 
 
 Bachelor degree required.
 
</div>

Guest Relations Agent

<div>
 
 
 POSITION PURPOSE
 
 
 <ul>
 <li>
 Assisting the Director of Engineering in all administrative work.
 </li>
 <li>
 Prepare attendance sheet for engineering team.
 </li>
 <li>
 Maintain a high level in performing duties and responsibilities.
 </li>
 <li>
 Should develop a solid operational knowledge of all Engineering operational procedures.
 </li>
 </ul>
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 <ul>
 <li>
 Revenues, profits, cost effectiveness and ROI:
 </li>
 <li>
 To be able to write down the full detailed specification of each element of the projects and to be able to update all the project phases online or hard copies.
 </li>
 <li>
 To assist in ordering the spare parts using the online system.
 </li>
 <li>
 To be able to prepare and coordinate all the expenses vouchers of the team and to control all required documentations.
 </li>
 <li>
 To prepare the excel sheets for estimates of cost or the project sheets accurately and in timely manner.
 </li>
 <li>
 To maintain the filing of all engineering department always up to date (hard copies and soft copies).
 </li>
 </ul>
 
 
 
 
 
 Management of human resources:
 
 
 <ul>
 <li>
 To show the interest in learning all available new technology and the latest software&rsquo;s related to our values and brand standards and to be able to apply that in our hotel.
 </li>
 <li>
 To participate in all programs for employees training that will result in better productivity and better work environment.
 </li>
 <li>
 To conduct himself or herself in a manner as to encourage fellow employees to do likewise.
 </li>
 <li>
 To be always efficient, courteous and pleasant and to show at all times a helpful attitude and never to talk in a loud voice to other employees.
 </li>
 </ul>
 
 
 
 
 
 Upkeep physical plants and building:
 
 
 <ul>
 <li>
 Base on good filing procedures for all equipment specifications, operations standards and the as built drawings to ensure that all of the resources are kept very well organized and well maintained.
 </li>
 <li>
 To help in distributing the assigned duties to the team members as well as to the stakeholders effectively.
 </li>
 <li>
 To keep all the reports filed for the Director of Engineering on the condition of the building and the equipment. (Timely / accurately)
 </li>
 </ul>
 
 
 
 
 
 Sustainable management and community activity:
 
 
 <ul>
 <li>
 To share in creation (and implementation) of energy saving plans matching with the overall Environmental policy of the hotel and 30/20 plan of Marriott International.
 </li>
 <li>
 To show the interest to not only participates in the community occasions but sharing in creation the events.
 </li>
 </ul>
 
 
 
 
 
 Safety and security:
 
 
 <ul>
 <li>
 Filing all the daily, weekly, monthly, quarterly and annually control measure actions.
 </li>
 <li>
 To be able to file all the risk assessments for the various areas and operation.
 </li>
 <li>
 To be able to file all the control measures of the legionella risk assessment as well as the applied actions
 </li>
 <li>
 To assist in performing emergency work.
 </li>
 <li>
 To follow the required procedures of fire prevention and evacuation procedure for guest and staff.
 </li>
 </ul>
 
 
 
 
 
 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 
 
 <ul>
 <li>
 To attend the engineering meetings with the Director of Engineering as required and to be able to finish immediately the minutes of the meetings.
 </li>
 <li>
 Professional in using the online soft wares systems and to follow all requests and work orders. Also to assist in accurate data input for the full building during the preparation period.
 </li>
 <li>
 To use and answer telephone as a communication point for engineering department.
 </li>
 <li>
 Professional skills on using the PC and all online programs. Preferred the previous experience in a similar position.
 </li>
 <li>
 Keep a full track of the finished Ken fixit rooms.
 </li>
 <li>
 Help in data collection for the Capex projects as well as to get the preparation of the paper work and online submission.
 </li>
 <li>
 To be well acquainted with the emergency procedures i.e. fire, bomb threat, medical and power failure and follow emergency processes.
 </li>
 <li>
 Able to deal efficiently and effectively with all employees and department heads. (Using our core values,
 </li>
 <li>
 Human Truths and our promises as a base line)
 </li>
 <li>
 His or Her personal appearance and behavior will at all times be geared on representing the Hotel in the best way. (Using our core values, Human Truths and our promises as a base line)
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 <ul>
 <li>
 We do expect that you do have the experiences/ behaviors below. You:
 </li>
 <li>
 Totally embrace the philosophy of guest and customer service and own the guests;
 </li>
 <li>
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 </li>
 <li>
 Possess a warm and friendly demeanor;
 </li>
 <li>
 Strive to achieve satisfaction and delight of internal and external customers;
 </li>
 <li>
 Are detail oriented and hands on;
 </li>
 <li>
 Are a team player with strong interpersonal skills;
 </li>
 <li>
 Have the potential to develop into a leader, motivate and develop self and other associates;
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm;
 </li>
 <li>
 Have immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Have knowledge of hotel computer systems and other IT related applications;
 </li>
 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
 
 
 
 EDUCATION
 
 
 
 Bachelor degree required.
 
 
 
 
 
 
 PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE
 
 
 
 (Ability to lift, standing during shift, sitting most of shift, etc)
 
</div>

Engineering Coordinator

<div>
 
 POSITION PURPOSE
 
 
 To provide our guests with an on brand personalized arrival and departure experience.
 
 
 To ensure guest ledgers are well controlled.
 
 
 To effectively contribute in a high Guest Voice loyalty composite through recognition, friendliness, helpfulness and efficiency.
 
 
 
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 Ensure that services provided are in harmony with our Sheraton core values.
 
 
 Ensure that our guests receive an on brand personalized experience upon arrival, departure and throughout their stay.
 
 
 Acknowledge and recognize Marriott Bonvoy members and deliver the related welcome amenities upon arrival.
 
 
 Ensure implementation of the WELCOME upon Check in and FAREWELL upon check out.
 
 
 Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the BSA inspection
 
 
 Live the Sheraton Brand Differentiators (Sheraton Sleep Experience and Sheraton Club).
 
 
 100% daily usage of the Guest planning Screen to deliver preferences successfully to our guests.
 
 
 Achieve the daily set goals for the following:
 
 
 Marriott Bonvoy Enrolments.
 
 
 Up selling revenue.
 
 
 COFC (Check Out For Children) daily capture ratio of 25% of check outs.
 
 
 YC (Your Choice) daily take rate of 15% of occupied rooms.
 
 
 Ensure smooth and clear communication with all other FO, HK, club and Room service associates.
 
 
 Control high balance report on a daily basis.
 
 
 Ensure compliance with PCI policies.
 
 
 Ensure rooms allocated for VIPs are not changed unless amenities are shifted.
 
 
 Acquire the proper product and service knowledge needed to perform your job properly.
 
 
 Ensure that guests&rsquo; requests are fulfilled and closed in GXP within 15 minutes as average response time.
 
 
 Ensure guests&rsquo; defects are closed in GXP within 15 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.
 
 
 Use GXP to update guests profiles with requests, defects, preferences and any other comments/information acquired during stay
 
 
 Be aware of the hotel Fire and Emergency procedures.
 
 
 Perform daily buckets check against departure and clear the pending registration cards.
 
 
 Ensure desk is at all times equipped with functional equipment and stocked with enough stationary and collateral, forms and order them in a timely manner.
 
 
 Trouble Shoot and/or assist guests with internet issues.
 
 <ul>
 <li>
 Assist the hotel revenue by:
 </li>
 </ul>
 <ol>
 <li>
 Rooms/Suites Upselling.
 </li>
 <li>
 Suggestive selling of the hotel restaurants.
 </li>
 </ol>
 
 
 
 
 
 
 <ul>
 <li>
 Have sufficient information about local surrounding areas to able to provide guests with choices and/or alternatives when requesting for assistance.
 </li>
 <li>
 Build positive, effective and on brand relationships with internal and external customers including VIPs and Marriott Bonvoy elite members.
 </li>
 <li>
 Enforce free marketing activities to promote the hotel services through our guests by encouraging them to post reviews and tweets in the various social media.
 </li>
 <li>
 Actively participate in the hotel sustainability, community and OI (Operational Innovation) activities.
 </li>
 <li>
 Ensure proper grooming and personal hygiene at all times as per hotel guidelines.
 </li>
 <li>
 Be knowledgeable about the hotel Guest Voice scores and current improvement plans set for the department.
 </li>
 </ul>
 
 
 
 
 
 
 
 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 
 <ul>
 <li>
 Computer Skills
 </li>
 <li>
 Opera knowledge
 </li>
 <li>
 Team work spirit
 </li>
 <li>
 Excellent command of English
 </li>
 <li>
 Additional language is highly required
 </li>
 <li>
 Excellent communication and follow up skills
 </li>
 <li>
 Prompt and caring with guest services experience
 </li>
 <li>
 Honesty, integrity and ownership skills
 </li>
 </ul>
 
 
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
 <li>
 Totally embrace the philosophy of guest and customer service and owns the guests;
 </li>
 <li>
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 </li>
 <li>
 Possess a warm and friendly demeanor;
 </li>
 <li>
 Strive to achieve satisfaction and delight of our customers;
 </li>
 <li>
 Are detail oriented;
 </li>
 <li>
 Thrive on pride of work and its product;
 </li>
 <li>
 Play as a team to achieve common goals;
 </li>
 <li>
 Have immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm;
 </li>
 <li>
 Have a strong ability to learn skills, retain and demonstrate learning;
 </li>
 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
 
 
 
 
 
 EDUCATION
 
 
 Bachelor degree required.
 
</div>

Guest Service Agent

<div>
 
 
 POSITION PURPOSE
 
 
 
 To perform the preventive maintenance tasks to all the mechanical equipment. To assist with other maintenance work as directed. To perform all requests and work orders related to mechanical equipment and other systems related.
 
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 
 To exchange and to repair mechanical installations and equipment. To submit reports to the Foreman and procurement on the condition of equipment and components. Responsible for working the required work orders and requests, for ensuring all areas are left in a safe and perfect operational condition and for the proper use and security of all humans &amp; equipment.
 
 
 
 
 
 
 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 
 
 
 Revenues, profits, cost effectiveness and ROI:
 
 
 To manage effectively the spare parts control system as well as to get the best products which suites our standards and the highest quality without affecting our cost management.
 
 
 To maintain the equipment and tools in good order and to maintain all stores organized.
 
 
 And keeps the workshop clean, tidy and properly stocked.
 
 
 Initiates orders for supplies for workshop and maintain records of work completed.
 
 
 Management of human resources:
 
 
 To show the interest in learning all available new technology and the latest products related to our values and brand standards and to be able to apply that in our hotel.
 
 
 To share in the implementation of the training programs that will result in better productivity and better work environment.
 
 
 To attend the conducted technical trainings, and to assure of the correct implementation.
 
 
 Cooperates with and assists other tradesmen as directed.
 
 
 To conduct himself in a manner as to encourage fellow employees to do likewise.
 
 
 To be always efficient, courteous and pleasant and to show at all times a helpful attitude and never to talk in a loud voice to other employees.
 
 
 Upkeep physical plants and building:
 
 
 To regularly inspect all motors, switch gear, pumps and all other mechanical equipment.
 
 
 To be responsible of using the PAT tester for all installation and equipment and keep the records for all the tested equipment, wiring, motors, pumps, ETC.
 
 
 Complete the maintenance tasks to the maintenance programs and the weekly rote of plants rooms.
 
 
 To maintain all company&rsquo;s hand and fixed tools in good working order.
 
 
 To submit reports to the foreman and the Director of Engineering on the condition of the mechanical equipment. (Timely / accurately)
 
 
 Sustainable management and community activity:
 
 
 To share in creation (and implementation) of energy saving plans matching with the overall Environmental policy of the hotel and 30/20 plan of Marriott International.
 
 
 To have the interest on searching all the resources for getting the newest technology supportive to our energy saving plans.
 
 
 To show the interest to not only participates in the community occasions but sharing in creation the events.
 
 
 Safety and security:
 
 
 To use the tag out lock out all the time for Safety.
 
 
 Works in a safe manner concerning guests, employees, self, equipment and property.
 
 
 Follow up with daily, weekly, monthly, quarterly and annually control measure actions on the scheduled time.
 
 
 To be able to apply the control measures of the risk assessments for the various areas and operation.
 
 
 To be part in implementation of fire prevention and evacuation procedure for guest and staff.
 
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 
 Totally embrace the philosophy of guest and customer service and owns the guests;
 
 
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 
 
 Possess a warm and friendly demeanor;
 
 
 Strive to achieve satisfaction and delight of our customers;
 
 
 Are detail oriented?
 
 
 Thrive on pride of work and its product;
 
 
 Play as a team to achieve common goals;
 
 
 Have immaculate personal presentation e.g. grooming and conversational ability;
 
 
 Demonstrate self-confidence, energy and enthusiasm;
 
 
 Have a strong ability to learn skills, retain and demonstrate learning;
 
 
 Uphold ethical business practices.
 
 
 
 
 
 
 EDUCATION
 
 
 
 Technical degree required.
 
 
 
 
 
 
 PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE
 
 
 
 (Ability to lift, standing during shift, sitting most of shift, etc.)
 
</div>

General Technician

<div>
 
 HUMAN RESOURCES VISION
 
 
 We will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand in whatever we do. We will provide the freedom and support where individuals can demonstrate their skills and abilities; grow and reach their potential in a performance reward driven environment. We will embrace diversity and inclusion and will act honestly and ethically in everything we do; aspiring to be the employer of choice.
 
 
 
 
 
 
 
 
 POSITION PURPOSE
 
 
 The Social Media Executive will implement the hotel&rsquo;s Social Media Strategy, developing brand awareness, generating inbound traffic and encouraging product adoption. This role coordinates with the internal Marketing and PR teams to support their respective missions, ensuring consistency in voice and cultivating a social media referral network. Additionally, the role will require a close cooperation with operational departments to deliver an excellent guest experience before, during and after the guest stay.
 
 
 
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 <ul>
 <li>
 Implement the hotel&rsquo;s social media strategy to define programs that use social media marketing techniques to increase visibility, engagement and guest satisfaction for the hotel.
 </li>
 <li>
 Coordinate with stakeholders across the hotel to ensure social media strategy effectiveness and encourage adoption of relevant social media techniques into the corporate culture and into all of the hotel&rsquo;s products and services
 </li>
 <li>
 Work with the social media regional team and hotel&rsquo;s different departments to ensure social media tools are kept up to date
 </li>
 <li>
 Manage social media campaigns and day-to-day activities. Duties include online advocacy, writing editorial, community-outreach efforts, promotions, etc.
 </li>
 <li>
 Manage presence in social networking sites including Facebook, Twitter, LinkedIn, YouTube, Pinterest and other similar community sites, posting on relevant blogs, and seeding content into social applications as needed
 </li>
 <li>
 Become an advocate of the hotel in social media spaces, engaging in dialogues and answering questions where appropriate, train other hotel associates on social media rules of engagement.
 </li>
 <li>
 Monitor effective benchmarks for measuring the impact of social media programs, and analyze, review, and report on effectiveness of campaigns in an effort to maximize results
 </li>
 <li>
 Regularly feedback insights gained from social media monitoring into the Marketing and Editorial teams, to help them evolve their strategies in a timely fashion
 </li>
 <li>
 Monitor trends and applications in social media tools and appropriately apply that knowledge to increasing the use of social media at Sheraton Grand Hotel, Dubai
 </li>
 <li>
 Online reputation management, which is keeping an eye out for negative or criticism of hotel's brands, and helping to address the problems when necessary
 </li>
 </ul>
 
 
 
 
 
 
 
 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 
 <ul>
 <li>
 Strong project management or organizational skills
 </li>
 <li>
 In-depth knowledge and understanding of social media platforms and their respective participants (Facebook, LinkedIn, YouTube, Twitter, Flickr, Pinterest etc.) and how they can be deployed in different scenarios
 </li>
 <li>
 Knowledge of blogging ecosystem relevant to the hotel&rsquo;s field
 </li>
 <li>
 Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships
 </li>
 <li>
 Team player, with the confidence to take the lead in Social media field
 </li>
 <li>
 Good technical understanding and can pick up new tools quickly
 </li>
 <li>
 Financial and quantitative analysis of Social Media efforts
 </li>
 <li>
 Public relations, SEO, Sales, Community Management experience, a plus
 </li>
 </ul>
 
 
 
 
 ATTRIBUTES &ndash; the key attributes for this position include:
 
 <ul>
 <li>
 Creativity
 </li>
 <li>
 Willingness to experiment
 </li>
 <li>
 Ability to deal with uncertainty
 </li>
 <li>
 Focus and determination
 </li>
 <li>
 Ability to synthesize large amounts of data into actionable information
 </li>
 <li>
 Excellent English writing skills and a willingness to use them
 </li>
 <li>
 Persuasiveness
 </li>
 <li>
 Ability to create great working relationships with all levels within the company and across multiple disciplines
 </li>
 <li>
 Sense of humor
 </li>
 </ul>
 
 
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
 <li>
 Totally embrace the philosophy of guest and customer service and own the guests;
 </li>
 <li>
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 </li>
 <li>
 Possess a warm and friendly demeanor;
 </li>
 <li>
 Strive to achieve satisfaction and delight of internal and external customers;
 </li>
 <li>
 Are detail oriented and hands on;
 </li>
 <li>
 Are a team player with strong interpersonal skills;
 </li>
 <li>
 Have the potential to develop into a leader, motivate and develop self and other associates;
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm;
 </li>
 <li>
 Have immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Have knowledge of hotel computer systems and other IT related applications;
 </li>
 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
 
 
 
 
 
 EDUCATION
 
 
 Bachelor's degree required.
 
</div>

Social Media Executive

Join Sheraton Grand Hotel, Dubai and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.