Qureos Mentor

Sheraton Grand Hotel, Dubai

<div>
 
 
 POSITION PURPOSE
 
 
 
 To welcome guests and answer all enquiries observing set standards and with patience. Have a complete knowledge of the treatments and services offered, and any promotions that may be on offer at the time. To ensure that all operational procedures, codes of conduct and standards of appearance as laid down by the Spa Supervisor are implemented and adhered to by all reception staff. To organize scheduling and maximize use of time within the diary.
 
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 <ul>
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 To ensure a warm friendly welcome to all clientele at all times.
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 To co-ordinate guests consultation records with the Therapists.
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 Ensure that all relevant spa staff receive a print out of their daily schedule.
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 To adhere to an agreed reporting system on a timely basis.
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 To be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day&rsquo;s work.
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 Complete daily opening procedures and check lists per relevant area daily.
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 Schedule reservations of Spa services for guests and monitor availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists.
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 To organize scheduling to maximize use of time and profitability whilst ensuring that the client&rsquo;s needs are of first importance.
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 Assist with administration duties such as, purchasing, receiving and inventory reporting.
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 To give the clientele the best possible service, and make the client feel important.
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 To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
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 To ensure that all administrative procedures run professionally.
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 To supervise and conduct the safety of users and equipment in the spa and receive training to ensure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored within the spa.
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 To recognize the importance of &lsquo;sales&rsquo; in every aspect of their role.
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 To have full retail knowledge of products and prices charged.
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 Must attend all training courses as deemed necessary by the Spa Supervisor.
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 To participate in training and personal development programs within the Spa Department.
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 To perform any other duties deemed reasonable by Management.
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 To be responsible for preparing the reception for the next shift. Ensuring all messages have been passed on before leaving and that adequate supplies of all public information material are available.
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 </ul>
 
 
 
 
 
 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 
 
 <ul>
 <li>
 Must be able to assist guests with inquiries
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 Must be able to speak and write in English
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 Must be able to speak and write in a language any other than English
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 Must have proven track record in Spa and Fitness industry for at least 5 years
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 Must have good understanding of marketing
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 Must have strong knowledge of budgeting and forecasting
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 Must have strong sales skills to drive memberships
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 </ul>
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
 <li>
 Totally embrace the philosophy of guest and customer service and owns the guests;
 </li>
 <li>
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 </li>
 <li>
 Possess a warm and friendly demeanor;
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 <li>
 Strive to achieve satisfaction and delight of our customers;
 </li>
 <li>
 Are detail oriented;
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 <li>
 Thrive on pride of work and its product;
 </li>
 <li>
 Play as a team to achieve common goals;
 </li>
 <li>
 Have immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm;
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 <li>
 Have a strong ability to learn skills, retain and demonstrate learning;
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 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
 
 
 
 EDUCATION
 
 
 
 Bachelor degree required.
 
 
 
 
 
 
 PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE
 
 
 
 (Ability to lift, standing during shift, sitting most of shift, etc.)
 
</div>

SPA Receptionist

<div>
 
 HUMAN RESOURCES VISION
 
 
 We will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand in whatever we do. We will provide the freedom and support where individuals can demonstrate their skills and abilities; grow and reach their potential in a performance reward driven environment. We will embrace diversity and inclusion and will act honestly and ethically in everything we do; aspiring to be the employer of choice.
 
 
 
 
 
 
 
 
 POSITION PURPOSE
 
 
 As a housekeeping attendant you will be responsable to clean different areas of the hotel, delivering high standards.
 
 
 
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 <ul>
 <li>
 Able to work in the cleaning of the rooms, in the cleaning of public areas or in the laundry accordingly to the hotel&rsquo;s operationnal needs, company standards and guarantee highest quality.
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 Able to work as a Team player.
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 To keep all equipment clean, tidy and well maintained.
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 To have a complete understanding of the different cleaning products and tools under use.
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 To carry out special jobs, projects, tasks according to the needs of the hotel.
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 Able to report damage or missing items to the supervisors.
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 To report and delivery to the supervisor any lost and found property in the rooms, public areas or back of the house.
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 Able to work in high cleaning in the rooms and public areas.
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 To attend special guest requests in a courteously and promptly manner.
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 To be ready to give a personalized experience to our guest.
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 To attend daily briefings, and participate in a proactive way.
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 </ul>
 
 
 
 
 
 
 
 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 
 <ul>
 <li>
 Hotel experience is an advantage
 </li>
 <li>
 Ability to work in a team
 </li>
 </ul>
 
 
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
 <li>
 Totally embrace the philosophy of guest and customer service and owns the guests;
 </li>
 <li>
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 </li>
 <li>
 Possess a warm and friendly demeanor;
 </li>
 <li>
 Strive to achieve satisfaction and delight of our customers;
 </li>
 <li>
 Are detail oriented;
 </li>
 <li>
 Thrive on pride of work and its product;
 </li>
 <li>
 Play as a team to achieve common goals;
 </li>
 <li>
 Have immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm;
 </li>
 <li>
 Have a strong ability to learn skills, retain and demonstrate learning;
 </li>
 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
</div>

Housekeeping Attendant

<div>
 
 
 Position Purpose
 
 
 
 The Marketing Intern will support the Marketing &amp; PR team in day-to-day tasks, including social media coordination, administrative duties, and assisting with internal and external communications. This role is designed to provide hands-on experience in a fast-paced hospitality environment, with exposure to brand marketing, digital platforms, and guest engagement strategies.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Assist in implementing the hotel&rsquo;s social media strategy by helping schedule posts, monitor engagement, and gather content.
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 Support the team with administrative tasks such as organizing files, updating databases, preparing reports, and coordinating meetings.
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 Help maintain marketing materials inventory and assist in ordering branded collateral.
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 Coordinate with various departments to collect content for marketing campaigns and guest communications.
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 Assist in monitoring online reviews (TripAdvisor, Google, Booking.com, etc.) and compiling feedback reports.
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 Support the management of The Grand Community membership program, including communication of offers and tracking engagement.
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 Participate in brainstorming sessions and contribute creative ideas for campaigns and promotions.
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 Help ensure brand consistency across all digital and print materials.
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 </ul>
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong interest in marketing, communications, or hospitality.
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 Familiarity with social media platforms (Instagram, Facebook, LinkedIn, etc.).
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 Good communication and interpersonal skills.
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 Detail-oriented with strong organizational abilities.
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 Eagerness to learn and contribute to a team environment.
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 Basic knowledge of Microsoft Office (Word, Excel, PowerPoint).
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 Creativity and willingness to take initiative.
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 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Currently pursuing or recently completed a degree in Marketing, Communications, Hospitality, or a related field.
 </li>
 </ul>
 
 
 Working Conditions
 
 
 <ul>
 <li>
 May require working on weekends or holidays depending on business needs.
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 May involve extended periods of computer use or standing.
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 Must adhere to the hotel&rsquo;s grooming and dress code standards.
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 </ul>
 
 
</div>

Marketing and Social Media, 6 to 12-Month Internship Program

<div>
 
 
 POSITION PURPOSE
 
 
 
 
 
 
 The Marketing Executive is responsible for providing administrative support, implements social media strategy and coordinates with the internal Marketing and PR teams to support their respective missions, ensuring consistency in voice and cultivating a social media referral network. Additionally, the role will require close cooperation with operational departments to deliver an excellent guest experience before, during and after the guest stay.
 
 
 
 
 
 
 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 
 
 
 
 
 <ul>
 <li>
 Supports the PR &amp; Marketing Team with daily secretarial assistance including marketing material inventories and order, maintains database, prepares report, organize meetings, budgeting and forecasting.
 </li>
 <li>
 Implement the hotel&rsquo;s social media strategy to define programs that use social media marketing techniques to increase visibility, engagement and guest satisfaction for the hotel. Manage social media's day-to-day activities.
 </li>
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 Coordinate with stakeholders across the hotel to ensure social media strategy effectiveness and encourage the adoption of relevant social media techniques into the corporate culture and all of the hotel&rsquo;s products and services.
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 Monitor effective benchmarks for measuring the impact of social media programs, and analyze, review, and report on the effectiveness of campaigns to maximize results
 </li>
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 Manage The Grand Community membership. Duties include planning bi-weekly offers and promotions, communicating the offers and promotions via e-mail and WhatsApp, responding to inquiries, working with different departments to increase the number of the group, keeping the tracker up-date.
 </li>
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 Manage the budget and oversee the expenses in a daily manner.
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 Work with the Marketing Team in maintaining brand reputation including digital platforms; web and on-property and hotel collaterals.
 </li>
 <li>
 Respond to TripAdvisor, Google, Booking.com and Expedia daily and communicate feedback to respective departments to action.
 </li>
 <li>
 Strong project management or organizational skills
 </li>
 <li>
 In-depth knowledge and understanding of social media platforms and their respective participants (Facebook, LinkedIn, YouTube, Twitter, Flickr, Pinterest etc.) and how they can be deployed in different scenarios
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 <li>
 Knowledge of blogging ecosystem relevant to the hotel&rsquo;s field
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 Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships
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 Team player, with the confidence to take the lead in Social media field
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 Good technical understanding and can pick up new tools quickly
 </li>
 <li>
 Financial and quantitative analysis of Social Media efforts
 </li>
 <li>
 Public relations, SEO, Sales, Community Management experience, a plus
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 
 
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
 <li>
 Totally embrace the philosophy of guest and customer service and own the guests;
 </li>
 <li>
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 </li>
 <li>
 Possess a warm and friendly demeanor;
 </li>
 <li>
 Strive to achieve satisfaction and delight of internal and external customers;
 </li>
 <li>
 Are detail oriented and hands on;
 </li>
 <li>
 Are a team player with strong interpersonal skills;
 </li>
 <li>
 Have the potential to develop into a leader, motivate and develop yourself and other associates;
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm;
 </li>
 <li>
 Have immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Have knowledge of hotel computer systems and other IT related applications;
 </li>
 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
 
 
 
 EDUCATION
 
 
 
 
 
 
 Bachelor degree required.
 
 
 
 
 
 PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE
 
 <ul>
 <li>
 This job often requires sitting behind a computer for extended periods of time;
 </li>
 <li>
 This job often requires standing or walking for extended periods of time;
 </li>
 <li>
 This job often requires bending, reaching or lifting;
 </li>
 <li>
 This job requires operating computers and computerized equipment.
 </li>
 </ul>
 
 
 
 
 
 EMPLOYMENT CONDITIONS
 
 
 
 
 
 <ul>
 <li>
 This job may require you to work on holidays and/ or weekends;
 </li>
 <li>
 This job may require you to work a shift other than a day shift, including first, second, and swing or overnight shift;
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 <li>
 This job often requires extended hours beyond a typical work week;
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 <li>
 This job requires you to conform to a conservative, formal grooming, attire and jewelry policy that will be monitored on a regular basis and may be addressed as seen fit by your manager;
 </li>
 <li>
 Sheraton Grand Hotel has a very strong commitment to safety and requires that you follow safety procedures closely;
 </li>
 <li>
 Our hotel has a no-tolerance policy regarding unlawful discrimination and harassment, and requires that you follow our anti-discrimination and anti-harassment policies.
 </li>
 </ul>
 
 
</div>

Marketing and Social Media Executive

Join Sheraton Grand Hotel, Dubai and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sheraton Grand Hotel, Dubai

ABOUT_COMPANY

SPA Receptionist

Housekeeping Attendant

Marketing and Social Media, 6 to 12-Month Internship Program

Marketing and Social Media Executive