Qureos Mentor

Shields Health Solutions

<div><p><b>Job Purpose:</b></p>
<p>
Provides integrated off-site support to patients, pharmacists, and providers by providing a full-service approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize the hospital partner pharmacy to fully benefit from its superior patient care services.</p>
<p><b>
Job Duties:</b></p>
<ul>
<li>Provide &quot;legendary&quot; care to hospital patients by providing a full suite of custom medication management services.</li>
<li>An off-site member of the clinic team providing prior authorization, financial assistance, patient medication on-boarding services, and patient refill/renewal support.</li>
<li>Educate prospective pharmacy patients on how the hospital pharmacy serves patients and improves their overall care.</li>
<li>Handle all medication needs of patients.</li>
<li>Grow the specialty pharmacies patient population by strictly adhering to Shields' programs and processes with enthusiasm and purpose.</li>
<li>Resolve insurance related issues, complete benefit investigations, including prior authorizations (PAs) as an agent of the provider.</li>
<li>Review the patients need for financial assistance and secure financial assistance when needed and available.</li>
<li>Document patient information within the hospital EMR, Therigy and all Shields proprietary tools as required.</li>
<li>Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups, refill prescription.</li>
<li>Secure prescription renewals.</li>
<li>Communicate directly with patients to assist them in the awareness of their medications</li>
<li>Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.</li>
<li>Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.</li>
<li>Answer, resolve and triage inbound inquiries.</li>
<li>Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up.</li>
<li>Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.</li>
<li>Actively participate in process improvement initiatives.</li>
<li>Protect organization's value by keeping information confidential.</li>
<li>Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.</li>
<li>Other duties as assigned.</li>
</ul>
<p>Skills: Strong interpersonal communication skills, exceptional phone skills, comfortable with proactively engaging patients telephonically, comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs, adapt to Shields' unique model / tools and able to extract relevant information; strong organizational skills a must.</p>
<p>
Traits: Organized, high-integrity, high accountability, attention to detail, dependable, quality focus, empathetic, good listener/communicator, collaborative, consistently arrives to work on-time with minimal unscheduled time off.</p>
<p>
Other: Energetic, highly motivated, team player with strong personal and communication skills, ability to sit and/or stand with focus at a workstation for a long period of time; discretion and confidentiality essential as position deals with highly sensitive and private data.</p>
<p>
Specialties Experience and knowledge in working in one or more of the following disease states a plus: transplant, hepatitis C, infectious disease (including HIV), diabetes, MS, oncology.</p>
<p><b>
Education/Experience:</b></p>
<p>
Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.</p>
<p>
Years of Experience: Required 2-3 years, Preferred 3-5 years' experience as a Pharmacy Technician.</p>
<p>
Education: High School Diploma or GED required.</p>
<p>
Job Salary:<br>
An employee in this position can expect a salary rate between $55,000 and $70,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law</p><p></p><div><p><br>
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
</p><p>By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.</p>
<p>
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p></div></div>

Specialty Pharmacy Technician - Russian Speaking

<div><p><b>Patient Support Supervisor</b></p>
<p>
Location: Stoughton and Phoenix Area Preferred (other locations considered based on unique situations)</p>
<p>
Shields is seeking an experienced person who loves to work with and lead people, has strong management skills, who is highly motivated self-starter who is looking for a challenging career with a fast-growing company in specialty pharmacy management services. Applicants should be results-oriented with a positive outlook and a clear focus on high quality. A natural forward planner who critically assesses their own performance. The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare. Applicant should be service-oriented, motivational in their style and have a clear focus on performance accountability and employee development. The applicant must be able to work as a member of a close-knit team.</p>
<p>
A Patient Support Supervisor is a key leadership position supporting Shields Health Solutions Patient Support team. This position will provide day-to-day leadership for a significant portion of Patient Support Center and will be responsible for leading a team of Patient Support team members. This person is primarily responsible to ensure either/both of the following: Manage all responsible work of assigned sites/clinics and ensure service level metrics are reached in accordance with contract requirements. The leader is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the team, and any other support team members.</p>
<p>
Key Responsibilities:</p>
<ul>
<li>Directly lead and manage a team of Patient Support Associates to ensure medication adherence through refill management OR timely and accurate prior authorization and financial assistance support to assist patients in obtaining medication.</li>
<li>Proactively manage support in assigned hospitals and/or clinics to ensure patients receive medications on-time</li>
<li>Lead and manage a Patient Support team to ensure all service level goals are met and patients receive the highest quality care</li>
<li>Manage all aspects of ADP, Paid Time Off (PTO), and Time Reports for team members</li>
<li>Complete audits of team in supported systems required to ensure efficient workflow</li>
<li>Manage responsiveness to new request in supported systems</li>
<li>Provide front-line supervision and ongoing coaching and performance management to Patient Support team</li>
<li>Monitor and acting on all forms of communications between the Patient Support team and other clinical teams as needed</li>
<li>Work with on-site management at hospital partners for any collaboration calls, such as quarterly calls, kick off calls, as needed calls</li>
<li>Patient Support team meetings: create agendas, run meeting, follow-up</li>
<li>Hospital Management meeting: calls with on-site manager to review current status, identify areas for improvement, and areas of success</li>
<li>Record keeping/notes of all collaboration calls and team meetings</li>
<li>Provide guidance/assistance/troubleshooting in daily tasks for Patient Support team members as requested by team</li>
<li>Review and address any concerns with Patient Support team, and hospital partners as needed</li>
<li>Establish efficient workflows between the Patient Support team and liaison team via collaboration with clinical integration team and on-site managers.</li>
<li>Provide insight to various teams across company for growth and development opportunities as needed</li>
<li>Work with various teams for special projects</li>
<li>Report on hiring needs based on implementation roll outs</li>
<li>Assist in interviewing, and onboarding new team members</li>
<li>Coordinate access requests for new hires</li>
<li>Coordinate training with Clinical Training Team</li>
<li>Absorb overflow work in times of short staffing or excess workload</li>
<li>Investigate research needed for data analytics team, contracting team as needed</li>
<li>Manage on site pharmacy relations and workflows through some/all of the following: reversal of claims, delivery slips, coordination of care, phone calls</li>
<li>Use discretion and maintain confidentiality of highly sensitive and private data.</li>
<li>Ability to lead, manage, and motivate team members that are in both remote working environments and/or at on-site Shields hub locations</li>
<li>Reports to Director or Manager of Patient Support Center</li>
</ul>
<p>Experience/Requirements</p>
<p>
Required Licensure/Certification:</p>
<ul>
<li>We are seeking experienced pharmacy technicians who are registered with the State of employment and also nationally certified as a CPhT. Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.</li>
<li>Required 3+ years of pharmacy technician experience (3-5+ years' experience preferred in Specialty Pharmacy)</li>
<li>Strongly preferred leadership experience (i.e. Team Lead or equivalent type role or experience where you have led other team members even if they do not directly report to you)</li>
</ul>
<p>Education:</p>
<ul>
<li>Required: High School diploma / GED required</li>
<li>Preferred Education: High School / GED (Bachelor's degree is preferred or actively working toward degree)</li>
<li>Preferred Training: Training on leadership/management theory and its practical applications in the workplace (on-line / classroom / self-study)</li>
</ul>
<p>Skills:</p>
<ul>
<li>Strong communication presence with ability to influence without formal authority</li>
<li>Ability to make decisions and negotiate with more senior leaders that results in a mutual and positive outcome</li>
<li>Excellent leadership and interpersonal skills</li>
<li>Ability to effectively train and inspire Patient Support team leaders to be more independent</li>
<li>Strong operational management skills and able to evaluate trends and identify opportunities for program improvement</li>
<li>Ability to manage projects and see them through effective completion</li>
<li>Manage and prioritize workload while meeting deliverables and expectations</li>
<li>Ability to effectively train employees, lead by example and use motivational techniques to improve/maintain employee engagement</li>
<li>Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals</li>
<li>Ability to use discretion and maintain confidentiality of highly sensitive and private health information</li>
<li>Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word</li>
<li>Strong phone skills</li>
<li>Knowledge and skills using Pharmacy dispensing or EMR systems (knowledge of the Willow, Qs1, and RX30 software system a plus) and able to identify relevant information with a focus on quality is also desirable.</li>
<li>Proficient in excel using basic formulas, data manipulation, graph creation, and other moderately advanced excel skills</li>
<li>Possess strong organizational skills</li>
<li>Remote positions not in a Shields core location (Stoughton, Phoenix): Willingness to travel up to 20% if needed to meet job requirements</li>
</ul><div><p>
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
</p><p>By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.</p>
<p>
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p></div></div>

Prior Authorization Supervisor

<div><div><b>Patient Engagement Specialist (Pharmacy Technician)</b></div><br>
<div></div>
<div><b>
$1,000 SIGN ON BONUS!!</b></div>
<div><b>
Hybrid schedule: 3 days in our Phoenix office, 2 days remote!</b></div><br>
<div></div>
<div><b>
About the Role</b></div>
<div>
As a Patient Engagement Specialist, you'll be the voice of support for patients navigating their medication needs. You'll handle inbound pharmacy calls, make outbound refill reminders, and guide patients through the refill process with professionalism and empathy. You'll also collaborate closely with pharmacists, clinicians, and internal teams to ensure patients receive timely, accurate support.</div><br>
<div></div>
<div><b>
What You'll Do</b></div>
<ul>
<li>Coordinate and process medication refills, including data entry and claim adjudication</li>
<li>Place outbound refill calls and assist patients through the refill request</li>
<li>Respond to and resolve inbound patient and provider inquiries</li>
<li>Clarify prescription orders with pharmacists or clinical staff</li>
<li>Maintain and update patient and prescription data in software systems</li>
<li>Spot trends, recommend improvements, and support process‑improvement initiatives</li>
<li>Partner with cross‑functional teams to deliver a seamless patient experience</li>
<li>Maintain confidentiality and uphold high-quality service standards</li></ul><br>
<div></div>
<div><b>
What You'll Get:</b></div>
<ul>
<li><b>Medical, dental, and vision insurance</b> starting day one</li>
<li><b>401(k) with match</b>, <b>4 weeks PTO</b>, <b>10 paid holidays</b></li>
<li><b>Paid parental leave</b>, <b>short-term disability</b>, and <b>professional development</b></li>
<li><b>Access to employee resource groups and wellness programs</b></li></ul><br>
<div></div>
<div><b>
What You Need:</b></div>
<ul>
<li>2+ years of pharmacy technician experience required: (refills, claims adjudication, clinical collaboration, or specialty pharmacy).</li>
<li>State registered Pharmacy Technician, national certification (CPhT or equivalent) required.</li>
<li>Willingness to obtain LA or TX pharmacy technician licenses upon hire (costs covered).</li></ul><p></p><div><p><br>
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
</p><p>By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.</p>
<p>
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p></div></div>

Pharmacy Technician (Hybrid Schedule)

<div><p><b>Patient Support Supervisor</b></p>
<p>
Shields is seeking an experienced person who loves to work with and lead people, has strong management skills, who is highly motivated self-starter who is looking for a challenging career with a fast-growing company in specialty pharmacy management services. Applicants should be results-oriented with a positive outlook and a clear focus on high quality. A natural forward planner who critically assesses their own performance. The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare. Applicant should be service-oriented, motivational in their style and have a clear focus on performance accountability and employee development. The applicant must be able to work as a member of a close-knit team.</p>
<p>
A Patient Support Supervisor is a key leadership position supporting Shields Health Solutions Patient Support team. This position will provide day-to-day leadership for a significant portion of Patient Support Center and will be responsible for leading a team of Patient Support team members. This person is primarily responsible to ensure either/both of the following: Manage all responsible work of assigned sites/clinics and ensure service level metrics are reached in accordance with contract requirements. The leader is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the team, and any other support team members.</p>
<p>
Key Responsibilities:</p>
<ul>
<li>Directly lead and manage a team of Patient Support Associates to ensure medication adherence through refill management OR timely and accurate prior authorization and financial assistance support to assist patients in obtaining medication.</li>
<li>Proactively manage support in assigned hospitals and/or clinics to ensure patients receive medications on-time</li>
<li>Lead and manage a Patient Support team to ensure all service level goals are met and patients receive the highest quality care</li>
<li>Manage all aspects of ADP, Paid Time Off (PTO), and Time Reports for team members</li>
<li>Complete audits of team in supported systems required to ensure efficient workflow</li>
<li>Manage responsiveness to new request in supported systems</li>
<li>Provide front-line supervision and ongoing coaching and performance management to Patient Support team</li>
<li>Monitor and acting on all forms of communications between the Patient Support team and other clinical teams as needed</li>
<li>Work with on-site management at hospital partners for any collaboration calls, such as quarterly calls, kick off calls, as needed calls</li>
<li>Patient Support team meetings: create agendas, run meeting, follow-up</li>
<li>Hospital Management meeting: calls with on-site manager to review current status, identify areas for improvement, and areas of success</li>
<li>Record keeping/notes of all collaboration calls and team meetings</li>
<li>Provide guidance/assistance/troubleshooting in daily tasks for Patient Support team members as requested by team</li>
<li>Review and address any concerns with Patient Support team, and hospital partners as needed</li>
<li>Establish efficient workflows between the Patient Support team and liaison team via collaboration with clinical integration team and on-site managers.</li>
<li>Provide insight to various teams across company for growth and development opportunities as needed</li>
<li>Work with various teams for special projects</li>
<li>Report on hiring needs based on implementation roll outs</li>
<li>Assist in interviewing, and onboarding new team members</li>
<li>Coordinate access requests for new hires</li>
<li>Coordinate training with Clinical Training Team</li>
<li>Absorb overflow work in times of short staffing or excess workload</li>
<li>Investigate research needed for data analytics team, contracting team as needed</li>
<li>Manage on site pharmacy relations and workflows through some/all of the following: reversal of claims, delivery slips, coordination of care, phone calls</li>
<li>Use discretion and maintain confidentiality of highly sensitive and private data.</li>
<li>Ability to lead, manage, and motivate team members that are in both remote working environments and/or at on-site Shields hub locations</li>
<li>Reports to Director or Manager of Patient Support Center</li>
</ul>
<p>Experience/Requirements</p>
<p>
Required Licensure/Certification:</p>
<ul>
<li>We are seeking experienced pharmacy technicians who are registered with the State of employment and also nationally certified as a CPhT. Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.</li>
<li>Required 3+ years of pharmacy technician experience (3-5+ years' experience preferred in Specialty Pharmacy)</li>
<li>Strongly preferred leadership experience (i.e. Team Lead or equivalent type role or experience where you have led other team members even if they do not directly report to you)</li>
</ul>
<p>Education:</p>
<ul>
<li>Required: High School diploma / GED required</li>
<li>Preferred Education: High School / GED (Bachelor's degree is preferred or actively working toward degree)</li>
<li>Preferred Training: Training on leadership/management theory and its practical applications in the workplace (on-line / classroom / self-study)</li>
</ul>
<p>Skills:</p>
<ul>
<li>Strong communication presence with ability to influence without formal authority</li>
<li>Ability to make decisions and negotiate with more senior leaders that results in a mutual and positive outcome</li>
<li>Excellent leadership and interpersonal skills</li>
<li>Ability to effectively train and inspire Patient Support team leaders to be more independent</li>
<li>Strong operational management skills and able to evaluate trends and identify opportunities for program improvement</li>
<li>Ability to manage projects and see them through effective completion</li>
<li>Manage and prioritize workload while meeting deliverables and expectations</li>
<li>Ability to effectively train employees, lead by example and use motivational techniques to improve/maintain employee engagement</li>
<li>Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals</li>
<li>Ability to use discretion and maintain confidentiality of highly sensitive and private health information</li>
<li>Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word</li>
<li>Strong phone skills</li>
<li>Knowledge and skills using Pharmacy dispensing or EMR systems (knowledge of the Willow, Qs1, and RX30 software system a plus) and able to identify relevant information with a focus on quality is also desirable.</li>
<li>Proficient in excel using basic formulas, data manipulation, graph creation, and other moderately advanced excel skills</li>
<li>Possess strong organizational skills</li>
<li>Remote positions not in a Shields core location (Stoughton, Phoenix): Willingness to travel up to 20% if needed to meet job requirements</li>
</ul><div><p>
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
</p><p>By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.</p>
<p>
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p></div></div>

Patient Support Supervisor

<div><p><b>Candidates must hold an active national pharmacy certification to be considered. This role requires working East Coast hours.</b></p>
<p><b>
Job Purpose:</b></p>
<ul>
<li>Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy</li>
<li>Educate patients on the services offered by the Shields Specialty Pharmacy Program</li>
<li>Protect Shields values by keeping information confidential</li></ul><br>
<p></p>
<p><b>
Job Duties:</b></p>
<ul>
<li>Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model.</li>
<li>Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation.</li>
<li>Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.</li>
<li>Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids.</li>
<li>Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM).</li>
<li>Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training).</li>
<li>Perform other duties as assigned.</li>
</ul>
<p>Skills:</p>
<ul>
<li>Ability to verbally communicate a compelling reason why patients should use shields pharmacy.</li>
<li>Strong verbal communication and phone skills.</li>
<li>Enjoys talking with patients and can empathize with their situation.</li>
<li>Proactively engaging patients telephonically.</li>
<li>Ability to quickly build rapport and relate with patients over the phone.</li>
<li>Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy.</li>
<li>Excellent communication, organizational and prioritization skills</li>
<li>Attention to detail.</li>
<li>Ability to learn new processes and implement them quickly.</li>
<li>Results-oriented with a positive outlook.</li>
<li>A clear focus on high quality.</li>
<li>Proficient in Microsoft Office particularly Excel, Word, and Outlook.</li>
<li>Prior customer service experience / outbound call experience.</li></ul><br>
<p></p>
<p><b>
 Experience/ Education:</b></p>
<p>
Required Licensure/Certification: We are seeking experienced pharmacy technicians. Nationally certified from PTCB or equivalent is strongly preferred but not required. Should licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.</p>
<p>
Years of Experience: 0-1 years' experience as a Pharmacy Technician or related experience</p>
<p>
Education: High school diploma or GED required, Bachelor's Degree or PTCB/ExCPT License is strongly preferred</p><div><p>
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
</p><p>By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.</p>
<p>
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p></div></div>

Patient Outreach Specialist Pharmacy Technician

<div><div><b>Join our Shields team today! - Remote role after 8 weeks of onsite training in Atlanta, GA! - Monday - Friday, 8:00AM - 5:00PM</b></div>
<div>
Shields Health Solutions is redefining patient care through specialty pharmacy. We're hiring a <b>Pharmacy Liaison</b>&mdash;a <b>Specialty Pharmacy Technician</b> who will work onsite in a hospital clinic or hospital office building to support patients with medication adherence and personalized pharmacy services. Hybrid training schedule in Atlanta, GA with the potential for fully remote after training.</div><br>
<div></div>
<div><b>
What You'll Do:</b></div>
<ul>
<li>Collaborate with clinic teams to deliver hands-on patient care.</li>
<li>Process prior authorizations, resolve insurance issues, and support financial assistance.</li>
<li>Educate patients on pharmacy services and assist with specialty and retail prescriptions.</li>
<li>Maintain accurate documentation and contribute to process improvements.</li></ul><br>
<div></div>
<div><b>
What You'll Get:</b></div>
<ul>
<li><b>Medical, dental, and vision insurance</b> starting day one</li>
<li><b>401(k) with match</b>, <b>4 weeks PTO</b>, <b>10 paid holidays</b></li>
<li><b>Paid parental leave</b>, <b>short-term disability</b>, and <b>professional development</b></li>
<li><b>Access to employee resource groups and wellness programs</b></li></ul><br>
<div></div>
<div><b>
What You Need:</b></div>
<ul>
<li>State-registered (Georgia) <b>Pharmacy Technician</b>; CPhT preferred</li>
<li>5+ years of experience as a pharmacy technician; High School Diploma or GED</li>
<li>Strong communication, organization, and tech skills</li>
<li>Empathy, integrity, and a team-first mindset</li></ul><p></p><div><p><br>
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
</p><p>By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.</p>
<p>
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p></div></div>

Pharmacy Liaison

<div><p><b>Patient Support Advocate
</b></p><p><b>Job Purpose:</b></p>
<p>
Within this role, this person will provide patient care by removing the barriers to medication access. Working with insurance companies and clinician offices to facilitate approval of medications through prior authorizations. Working with patients and a variety of funding sources such as foundations, or directly through manufactures to obtain financial assistance for high dollar co-pays. Provide phone support to patients by navigating a variety of pharmacy dispensing systems to adjudicate claims, refill medications, and increase adherence in patients.</p><br>
<p></p>
<p><b>
Job Duties:</b></p>
<ul>
<li>Directly communicate with insurance companies to facilitate the approval of medications.</li>
<li>Navigate pharmacy operating systems to input data, perform adjudication on test claims and prepare action plans for follow-up.</li>
<li>Effectively communicate across databases, electronic medical records and emails to document patient concerns, prior authorization status, and financial assistance needs.</li>
<li>Review prescriptions with doctors' offices to ensure optimal care of the patient.</li>
<li>Keep complete and accurate records of patient communications.</li>
<li>Assist patients in the management of their pharmacy insurance claims.</li>
<li>Work closely with pharmacists and pharmacy liaisons to provide an integrated approach quality patient care.</li>
<li>Communicate directly with patients over the phone to assist them in all aspects of medication compliance.</li>
<li>Research and investigate information to enable strategic decision-making by others.</li>
<li>Manage, organize, and update relevant data using database applications.</li>
<li>Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.</li>
<li>Identify trends, resolve problems; recommend improvements; implement change.</li>
<li>Actively participate in process improvement initiatives.</li>
<li>Act as a value-added business partner to stakeholders throughout the organization.</li>
<li>Protect organization's value by keeping information confidential.</li>
<li>Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.</li>
<li>Minimal in or out of state travel may be required.</li>
<li>Perform other duties as assigned.</li></ul><br>
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<p><b>
Experience/ Education:</b></p>
<p>
Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered, or state certified as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required.</p>
<ul><li>If the candidate's state of residence does not have a state registration available, then the National certification is required at time of hire. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.</li></ul>
<p>
Years of Experience: Required 1+ years as a Pharmacy Technician</p>
<p>
Education: High school diploma or GED required</p><div><p>
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
</p><p>By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.</p>
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Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p></div></div>

Remote Prior Authorization Pharmacy Technician

Join Shields Health Solutions and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.