Qureos Mentor

Shields Health Solutions

Shields Health Solutions is dedicated to enhancing specialty pharmacy services, focusing on improving lives and elevating performance within health systems. They partner with health system leaders to increase access, outcomes, and growth in specialty pharmacy, transforming it into a vital growth engine. As a premier specialty pharmacy accelerator in the U.S., Shields delivers significant value across the healthcare spectrum.

<div><div><h1 class="jobSectionHeader"><b>Patient Support Supervisor</b></h1>
<p>
 Specialty Pharmacy | Team Leadership | Healthcare Operations</p>
<p></p>
<h2 class="jobSectionHeader"><b> About the Role</b></h2>
<p>
Shields Health Solutions is seeking a <b>motivated, results-driven leader</b> to join our growing <b>Patient Support Center</b>. This role is ideal for someone who enjoys leading teams, improving performance, and delivering excellent patient care in a fast-paced <b>specialty pharmacy environment</b>.</p>
<p>
You'll oversee daily operations, coach team members, and ensure <b>high-quality patient support and service level performance</b>.</p>
<p></p>
<h2 class="jobSectionHeader"><b> Key Responsibilities</b></h2>
<h3 class="jobSectionHeader"><b> Leadership &amp; Team Management</b></h3>
<ul><li>Lead and manage a team of Patient Support Associates</li>
<li>Provide coaching, performance management, and development</li>
<li>Support hiring, onboarding, and training</li>
<li>Motivate team members in both <b>remote and onsite environments</b></li>
</ul><h3 class="jobSectionHeader"><b> Patient &amp; Operational Excellence</b></h3>
<ul><li>Ensure medication access through <b>refills, prior authorizations, and financial assistance</b></li>
<li>Manage support across hospitals/clinics to ensure timely patient care</li>
<li>Maintain service level goals and quality standards</li>
<li>Oversee pharmacy workflows (claims, deliveries, coordination of care)</li>
</ul><h3 class="jobSectionHeader"><b> Operations &amp; Collaboration</b></h3>
<ul><li>Conduct system audits and manage workflow efficiency</li>
<li>Partner with hospital stakeholders through regular meetings</li>
<li>Lead team meetings, track performance, and identify improvements</li>
<li>Collaborate cross-functionally on projects and process enhancements</li>
</ul><ul><li><b>️ Administrative</b></li></ul>
<ul><li>Manage PTO, timekeeping, and reporting</li>
<li>Coordinate training and system access</li>
<li>Maintain confidentiality of sensitive healthcare data</li>
</ul><p></p><h2 class="jobSectionHeader"><b>✅ Qualifications</b></h2>
<h3 class="jobSectionHeader"><b> Required</b></h3>
<ul><li>Active <b>Pharmacy Technician registration</b> + <b>CPhT certification</b></li>
<li>3+ years pharmacy technician experience (<b>specialty preferred</b>)</li>
<li>Leadership experience</li>
</ul><h3 class="jobSectionHeader"><b> Education</b></h3>
<ul><li>High School Diploma or GED required</li>
<li>Bachelor's degree (preferred or in progress)</li>
</ul><p></p><h2 class="jobSectionHeader"><b> Skills</b></h2>
<ul><li>Strong leadership, coaching, and communication skills</li>
<li>Ability to influence and collaborate across teams</li>
<li>Operational and project management expertise</li>
<li>Proficiency in <b>Microsoft Excel &amp; Word</b></li>
<li>Experience with pharmacy/EMR systems (Willow, QS1, RX30 a plus)</li>
<li>Highly organized, patient-focused, and detail-oriented</li>
</ul><p></p><h2 class="jobSectionHeader"><b>✈️ Travel</b></h2>
<ul><li>Up to <b>20% travel</b> for remote roles outside core locations</li>
</ul>
<p></p><p>✨ <b>Join Shields and lead a team that makes a real impact on patient care every day.</b></p>
<p></p>
<p><b>Ideal Keywords:</b> Patient Support Supervisor, Pharmacy Supervisor, Specialty Pharmacy, Healthcare Operations, Team Leadership, CPhT</p>
</div><div><p>
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
</p><p>By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.</p>
<p>
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p></div></div>

Patient Support Supervisor - Pharmacy Technician

<div>
 Join our Shields team today! - Monday through Friday, Hybrid schedule in Columbus, GA
 <br/>
 <br/>
 Shields Health Solutions is redefining patient care through specialty pharmacy. We&rsquo;re hiring a Pharmacy Liaison&mdash;a Specialty Pharmacy Technician who will work onsite in a hospital clinic or hospital office building to support patients with medication adherence and personalized pharmacy services. Hybrid training schedule in Atlanta, GA with the potential for fully remote after training.
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 <br/>
 What You&rsquo;ll Do:
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 <br/>
 <ul>
  <li>
   Collaborate with clinic teams to deliver hands-on patient care.
  </li>
  <li>
   Process prior authorizations, resolve insurance issues, and support financial assistance.
  </li>
  <li>
   Educate patients on pharmacy services and assist with specialty and retail prescriptions.
  </li>
  <li>
   Maintain accurate documentation and contribute to process improvements.
   <br/>
   <br/>
  </li>
 </ul>
 What You&rsquo;ll Get:
 <br/>
 <br/>
 <ul>
  <li>
   Medical, dental, and vision insurance starting day one
  </li>
  <li>
   401(k) with match, 4 weeks PTO, 10 paid holidays
  </li>
  <li>
   Paid parental leave, short-term disability, and professional development
  </li>
  <li>
   Access to employee resource groups and wellness programs
   <br/>
   <br/>
  </li>
 </ul>
 What You Need:
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 <br/>
 <ul>
  <li>
   State-registered (Georgia) Pharmacy Technician; CPhT preferred
  </li>
  <li>
   5+ years of experience as a pharmacy technician; High School Diploma or GED
  </li>
  <li>
   Strong communication, organization, and tech skills
  </li>
  <li>
   Empathy, integrity, and a team-first mindset
   <br/>
   <br/>
  </li>
 </ul>
 California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
 <br/>
 <br/>
 By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.
 <br/>
 <br/>
 Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
</div>


Pharmacy Liaison

<div><h2 class="jobSectionHeader"><b>Patient Support Supervisor (Specialty Pharmacy)</b></h2>
<p><b>
</b><b> Location: Remote &ndash; supporting Northeast (EST Zone)</b></p><br>
<p></p>
<h3 class="jobSectionHeader"><b>
</b><b> About the Role</b></h3>
<p><b>
Shields Health Solutions is seeking a Patient Support Supervisor to lead a high-performing team within our Patient Support Center. This is an ideal opportunity for a motivated, service-oriented leader with a background in pharmacy or healthcare operations who thrives in a fast-paced, growth-focused environment.</b></p>
<p><b>
The ideal candidate is a results-driven self-starter who is passionate about patient care, team development, and operational excellence, with proven experience managing front-line employees and driving performance.</b></p><br>
<p></p>
<h3 class="jobSectionHeader"><b>
</b><b> Position Summary</b></h3>
<p><b>
The Patient Support Supervisor is a key leadership role responsible for overseeing daily operations of a Patient Support team and ensuring patients receive medications efficiently, accurately, and on time.</b></p>
<p><b>
This role partners closely with internal teams and hospital stakeholders to:</b></p>
<ul>
<li><b>Meet service level agreements (SLAs)</b></li>
<li><b>Ensure adoption of best practices</b></li>
<li><b>Drive team performance, engagement, and development</b></li></ul><br>
<p></p>
<h3 class="jobSectionHeader"><b>
</b><b> Key Responsibilities</b></h3>
<p><b>
</b><b> Team Leadership &amp; Operations</b></p>
<ul>
<li><b>Lead, coach, and manage a team of Patient Support Associates to ensure medication adherence, prior authorization completion, and financial assistance support</b></li>
<li><b>Provide ongoing performance management, training, and mentorship</b></li>
<li><b>Manage staffing, scheduling, PTO, and time reporting (ADP)</b></li>
<li><b>Step in to support workload during peak or short-staffed periods</b></li>
</ul>
<p><b> Patient &amp; Partner Coordination</b></p>
<ul>
<li><b>Ensure patients receive medications on time and without barriers</b></li>
<li><b>Partner with hospital/clinic stakeholders through regular meetings and collaboration calls</b></li>
<li><b>Maintain strong working relationships with pharmacy and clinical teams</b></li>
</ul>
<p><b> Workflow &amp; Performance Management</b></p>
<ul>
<li><b>Monitor and ensure achievement of service level metrics and quality standards</b></li>
<li><b>Conduct audits, oversee system workflows, and manage responsiveness to incoming requests</b></li>
<li><b>Establish and optimize workflows between Patient Support, liaison teams, and clinical integration teams</b></li>
</ul>
<p><b> Process Improvement &amp; Support</b></p>
<ul>
<li><b>Identify and implement operational improvements and best practices</b></li>
<li><b>Support data, analytics, contracting, and special projects</b></li>
<li><b>Provide troubleshooting, guidance, and issue resolution for team members and partners</b></li>
</ul>
<ul><li><b>️</b><b> Administrative &amp; Coordination</b></li></ul>
<ul>
<li><b>Assist with hiring, onboarding, training coordination, and system access setup</b></li>
<li><b>Maintain confidentiality of sensitive patient and business data</b></li></ul><br>
<p></p>
<h3 class="jobSectionHeader"><b>
✅</b><b> Qualifications</b></h3>
<p><b>
</b><b> Licensure &amp; Experience</b></p>
<ul>
<li><b>Active Pharmacy Technician license/registration (state-specific)</b></li>
<li><b>National certification (CPhT) required</b></li>
<li><b>3+ years pharmacy technician experience (specialty pharmacy preferred)</b></li>
<li><b>Prior leadership experience (formal or informal) strongly preferred</b></li>
</ul>
<p><b> Education</b></p>
<ul>
<li><b>High School Diploma or GED (required)</b></li>
<li><b>Bachelor's degree (preferred or in progress)</b></li>
<li><b>Leadership/management training (preferred)</b></li>
</ul>
<p><b> Skills &amp; Competencies</b></p>
<ul>
<li><b>Strong leadership, communication, and team development skills</b></li>
<li><b>Ability to influence, collaborate, and drive results across teams</b></li>
<li><b>Solid operational and analytical skills; ability to identify trends and improve performance</b></li>
<li><b>Proficiency in Microsoft Excel and Word (data analysis, reporting)</b></li>
<li><b>Experience with pharmacy/EMR systems (Willow, QS1, RX30 preferred)</b></li>
<li><b>Highly organized, detail-oriented, and patient-focused</b></li>
<li><b>Ability to manage multiple priorities and maintain confidentiality</b></li>
</ul>
<p><b> Additional Requirements</b></p>
<ul>
<li><b>Ability to lead both remote and on-site teams</b></li>
<li><b>Willingness to travel up to 20% (if outside core locations)</b></li></ul><br>
<p></p>
<h3 class="jobSectionHeader"><b>
</b><b> Why Join Shields?</b></h3>
<ul><li><b> Fast-growing leader in specialty pharmacy</b></li>
<li><b>❤️</b><b> Mission-driven, patient-first culture</b></li>
<li><b> Strong career growth and leadership development opportunities</b></li>
<li><b> Collaborative and supportive environment</b></li></ul><br>
<p></p>
<h3 class="jobSectionHeader"><b>
</b><b> SEO Keywords</b></h3>
<p><b>
Patient Support Supervisor, Pharmacy Supervisor, Specialty Pharmacy, Pharmacy Technician Supervisor, Healthcare Operations, Patient Access, Prior Authorization, Medication Adherence, Care Coordination, Patient Support Center, Pharmacy Team Lead</b></p><div><p>
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
</p><p>By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.</p>
<p>
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p></div></div>

Patient Support Supervisor

<div><p><b>Patient Engagement Specialist</b></p>
<p><b>
Location:</b> Remote<br>
<b>Pay Range:</b> $19.00 - $22.00/ hour - The actual compensation range will depend on experience, seniority, geographic location, and other factors permitted by law</p>
<p><b>
Benefits:</b> Medical, Dental, Vision, 401(k) with company match, Paid Holidays, Paid Time Off, Paid Parental Leave, and more.</p>
<p><b>
About the Role:</b><br>
As a Patient Engagement Specialist, you will help patients manage their medications. You will answer calls, make refill calls, and guide patients through the refill process. You'll work closely with pharmacists, providers, and care teams to make sure patients get the support they need.</p>
<div><b>
What You'll Do:</b><br>
<ul><li>Answer inbound and/or outbound patient and pharmacy calls</li><li>Call patients to schedule and complete medication refills</li><li>Help process prescriptions and resolve claim issues</li><li>Check prescription status and update patient records</li><li>Work with pharmacists and providers to clarify orders</li><li>Provide friendly, helpful support to patients and partners</li><li>Use systems to track work and keep information up to date</li><li>Other duties and/or responsibilities may apply</li></ul></div>
<div><b>
What We're Looking For:</b><br>
<ul><li>Pharmacy Technician experience (1&ndash;3 years preferred)</li><li>High school diploma or GED</li><li>Pharmacy Technician state registration (required where applicable)</li><li>National certification (CPhT/PTCB) required</li><li>Knowledge of prescription processing or claims adjudication (preferred)</li><li>Strong communication and phone skills</li><li>Comfortable speaking with patients and care teams daily</li><li>Organized, detail-oriented, and dependable</li><li>Able to learn new systems quickly</li></ul></div><div><br>
<b>
Minimum Remote Role Expectations:</b><br>
<ul><li>Remote role (must have reliable high-speed internet and a quiet workspace)</li><li>Two monitors required (provided by company)</li><li>Monday&ndash;Friday schedule, may start as early as 7:45 AM EST</li><li>Occasional overtime may be needed</li></ul></div><div><p>
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
</p><p>By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.</p>
<p>
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p></div></div>

Pharmacy Technician - Refill Calls

<div><div><b>Patient Engagement Specialist (Pharmacy Technician)</b></div><br>
<div></div>
<div><b>
Must have active Washington or Oregon pharmacy technician license AND national pharmacy technician certification (PTCB or NHA)</b></div><br>
<div></div>
<div><b>
About the Role</b></div>
<div>
As a Patient Engagement Specialist, you'll be the voice of support for patients navigating their medication needs. You'll handle inbound pharmacy calls, make outbound refill reminders, and guide patients through the refill process with professionalism and empathy. You'll also collaborate closely with pharmacists, clinicians, and internal teams to ensure patients receive timely, accurate support.</div><br>
<div></div>
<div><b>
Location:</b> Remote, Monday - Friday, 8:30AM - 5:00PM PST.</div>
<div><b>
Compensation:</b> An employee in this position can expect an hourly rate of 22.00 with potential quarterly bonus incentives. The actual compensation will depend on experience, geographic location, and other factors permitted by law.</div><br>
<div></div>
<div><b>
What You'll Do</b></div>
<ul>
<li>Coordinate and process medication refills, including data entry and claim adjudication</li>
<li>Place outbound refill calls and assist patients through the refill request</li>
<li>Respond to and resolve inbound patient and provider inquiries</li>
<li>Clarify prescription orders with pharmacists or clinical staff</li>
<li>Maintain and update patient and prescription data in software systems</li>
<li>Spot trends, recommend improvements, and support process‑improvement initiatives</li>
<li>Partner with cross‑functional teams to deliver a seamless patient experience</li>
<li>Maintain confidentiality and uphold high-quality service standards</li></ul><br>
<div></div>
<div><b>
What You'll Get:</b></div>
<ul>
<li><b>Medical, dental, and vision insurance</b> starting day one</li>
<li><b>401(k) with match</b>, <b>4 weeks PTO</b>, <b>10 paid holidays</b></li>
<li><b>Paid parental leave</b>, <b>short-term disability</b>, and <b>professional development</b></li>
<li><b>Access to employee resource groups and wellness programs</b></li></ul><br>
<div></div>
<div><b>
What You Need:</b></div>
<ul>
<li>3+ years of pharmacy technician experience required: (refills, claims adjudication, clinical collaboration, or specialty pharmacy).</li>
<li>Must have active Washington OR Oregon Pharmacy Technician license.</li>
<li>National certification (CPhT or equivalent) required.</li></ul><p></p><div><p><br>
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
</p><p>By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.</p>
<p>
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p></div></div>

Pharmacy Technician (Refill Calls)