Qureos Mentor

Shipdelight Logistics Technologies Private Limited

Role PurposeReporting to an Operations Lead/Operations Head, you will be responsible for day-to-day execution in one or more modules &mdash; Pick-up, In-transit, Delivery, RTO, or Reverse/Exchange. You will track shipments, coordinate with courier partners, and flag exceptions proactively. Without this role, the team cannot maintain daily SLA performance, leading to escalation and customer dissatisfaction.Responsible: - Monitor and track daily shipments in assigned module. - Coordinate with courier partners for exceptions/resolutions. - Maintain accurate records in trackers/dashboards.Accountable: - Accurate execution of assigned tasks (e.g., daily pickup confirmation, exception closure). - Timely escalation of unresolved issues to Tier 2 Lead.Consulted: - Share on-ground insights with Leads and Product/Tech for process improvement.Informed: - Stay informed about escalations and workflow updates impacting day-to-day work.Key Competencies-Essential: -Basic understanding of logistics processes (pickup, delivery, RTO).-Strong attention to detail, use of Excel/trackers, follow-up discipline.- Reliability, ownership, willingness to learn, customer-first approach.- 1&ndash;3 years in logistics/operations, preferably with a courier/3PL/4PL. - Awareness of courier SLA terms, COD processes.Desirable: - Communication skills for client/courier interaction, basic analytics.- Curiosity for tech-enabled logistics solutions.- Internship/experience in SaaS-enabled logistics.Job Types: Full-time, PermanentPay: &#8377;360,000.00 - &#8377;450,000.00 per yearBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Logistics Operation Executive

Join Shipdelight Logistics Technologies Private Limited and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Shipdelight Logistics Technologies Private Limited

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Logistics Operation Executive