Qureos Mentor

Shoppers Stop

<div>
 
 
 JOB DESCRIPTION
 
 
 
 
 Role: Department Manager
 
 
 
 
 Reporting To: Unit Head
 
 
 
 
 People Reporting To DM: Customer Care Associates
 
 
 
 
 Qualification: Graduate/MBA/PGDBM
 
 
 
 
 Experience: Min.1 year Managerial experience
 
 
 
 
 Salary: Upto 550000 p.a
 
 
 
 
 
 
 
 Key Deliverables
 
 
 
 
 
 
 
 Achievement of Budgeted Plan
 
 
 <ul>
 <li>
 Works out action plans/tactics to match requirement
 </li>
 </ul>
 
 
 
 
 
 Competition mapping
 
 
 <ul>
 <li>
 Identifies parameters to track competition
 </li>
 <li>
 Builds resources and databases of information on an ongoing basis by networking
 </li>
 <li>
 Creates an index and updates it
 </li>
 </ul>
 
 
 
 
 
 Inventory Management
 
 
 <ul>
 <li>
 Does process mapping for movement of stocks from receiving bay to floor
 </li>
 <li>
 Initiates stock-takes as per the agreed and laid down procedure
 </li>
 <li>
 Ensures effective displays with the objective of achieving greater number of stock turns
 </li>
 <li>
 Plans for perpetual inventory
 </li>
 </ul>
 
 
 
 
 
 Customer care/customer service
 
 
 <ul>
 <li>
 Ensures customers are guided to enable them to avail of value added services like gift-wrapping, alterations, exchanges &amp; other conveniences
 </li>
 <li>
 Sets up processes/initiates plans to build for moments of magic, avoid customer complaints &amp; grievances
 </li>
 </ul>
 
 
 
 
 
 Customer feedback
 
 
 <ul>
 <li>
 Sets up mechanism for recording of verbal complaints / suggestions
 </li>
 <li>
 Ensures collation of data on customer complaints / suggestions and circulates it to relevant people
 </li>
 <li>
 Ensures in service recovery within agreed time-line (72 hours)
 </li>
 <li>
 Ensures customers queries are addressed and complaints / grievances are resolved (I.e. moments of misery are converted into moments of magic)
 </li>
 </ul>
 
 
 
 
 
 Manpower availability
 
 
 <ul>
 <li>
 Anticipates shifts in customer entry pattern and directs supervisors to schedule CCA availability accordingly
 </li>
 </ul>
 
 
 
 
 
 Floor presentation
 
 
 <ul>
 <li>
 Understands the Visual Merchandising plan and customer buying process and translates the VM plan to match local needs and as per stock availability
 </li>
 <li>
 Communicates the above to supervisors
 </li>
 </ul>
 
 
 
 
 
 Arrangement of stock in space allocated as per plan
 
 
 <ul>
 <li>
 Creates display plan of merchandise for his sections on the basis of underlying principles
 </li>
 <li>
 Communicates the display plan and the underlying principles to the supervisors for the purpose of execution
 </li>
 </ul>
 
 
 
 
 
 Analysis and reporting
 
 
 <ul>
 <li>
 Analyzes available data, identifies causes and suggests solutions
 </li>
 <li>
 Identifies all reports that need to be generated with frequency, schedules and identifies sources of information
 </li>
 <li>
 Ensures compliance
 </li>
 </ul>
 
 
 
 
 
 Shrinkage control
 
 
 <ul>
 <li>
 Identifies most pilfered products and common methods of pilferage
 </li>
 </ul>
 
 
</div>

Department Manager

<div>
 
 Buyer will be responsible for curating a competitive and innovative product range, mapping market competition, negotiating costs and delivery schedules with vendors, ensuring timely deliveries, maintaining buysheets, managing inventory, overseeing pre-production (PP) and fit approvals, ensuring all products meet quality standards, and managing promotions and markdowns. The Apparel Buyer will also collaborate with Marketing and Design teams to develop visual merchandising promotions aligned with themes and product launches. This role is crucial for achieving both top-line and bottom-line targets.
 
 
 
 Key Responsibilities:
 
 
 
 
 Product/ Range Curation:
 
 
 <ul>
 <li>
 Curate a diverse and appealing range of apparel products based on market trends, customer preferences, and seasonal demands.
 </li>
 <li>
 Analyse sales data and market feedback to make informed decisions on product selection with best seller management.
 </li>
 <li>
 Range build is the primary responsibility of the buyer
 </li>
 </ul>
 
 
 Competition Mapping:
 
 
 <ul>
 <li>
 Conduct regular market research to monitor and analyse competitor activities, pricing strategies, and product offerings.
 </li>
 <li>
 Identify gaps and opportunities in the market to ensure a competitive edge.
 </li>
 </ul>
 
 
 Vendor Management:
 
 
 <ul>
 <li>
 Establish and maintain strong relationships with vendors and suppliers.
 </li>
 <li>
 Negotiate favourable terms for pricing, quality, and delivery schedules.
 </li>
 <li>
 Ensure vendors comply with company standards and policies.
 </li>
 </ul>
 
 
 Cost and Delivery Management:
 
 
 <ul>
 <li>
 Negotiate and finalize costs to achieve the best possible margins while maintaining product quality.
 </li>
 <li>
 Monitor and ensure adherence to delivery schedules to meet inventory requirements.
 </li>
 <li>
 Address and resolve any issues related to delays or discrepancies in deliveries.
 </li>
 </ul>
 
 
 Buysheet Maintenance:
 
 
 <ul>
 <li>
 Maintain accurate and up-to-date buysheets to track orders, costs, delivery schedules, and product details.
 </li>
 <li>
 Ensure all relevant information is correctly recorded and accessible for reporting and decision-making.
 </li>
 </ul>
 
 
 Pre-Production (PP) and Fit Approvals:
 
 
 <ul>
 <li>
 Oversee the pre-production and fit approval process to ensure all products meet the company's quality and design standards.
 </li>
 <li>
 Coordinate with design, production, and quality teams to address any issues and make necessary adjustments.
 </li>
 </ul>
 
 
 Inventory Management:
 
 
 <ul>
 <li>
 Monitor and manage inventory levels to ensure optimal stock availability.
 </li>
 <li>
 Implement trade strategies to improve inventory turnover and minimize obsolescence.
 </li>
 </ul>
 
 
 Quality Standards and Process Adherence:
 
 
 <ul>
 <li>
 Ensure all products meet the company&rsquo;s quality standards and specifications.
 </li>
 <li>
 Implement and follow established processes and protocols for product development, sourcing, and procurement.
 </li>
 </ul>
 
 
 Promotions and Markdowns Management:
 
 
 <ul>
 <li>
 Plan and manage markdowns to optimize inventory levels and maximize profitability.
 </li>
 <li>
 Collaborate with the marketing and sales teams to ensure effective execution of promotions and markdowns.
 </li>
 </ul>
 
 
 Visual Merchandising:
 
 
 <ul>
 <li>
 Work closely with Marketing and Design teams to develop visual merchandising promotions in line with themes and product launches.
 </li>
 <li>
 Ensure that visual merchandising aligns with brand standards and enhances the customer shopping experience.
 </li>
 <li>
 Coordinate store displays and layouts to effectively showcase products and promotions.
 </li>
 <li>
 Actively work with marketing team for strategy and product promotions
 </li>
 </ul>
 
 
 Trade Management:
 
 
 <ul>
 <li>
 Collaborate with the planning and operation teams to develop effective trade strategies and promotions.
 </li>
 <li>
 Monitor and analyse sales performance to adjust buying strategies accordingly.
 </li>
 <li>
 Ensure optimal stock levels to maximize sales opportunities and minimize excess inventory.
 </li>
 </ul>
 
 
 Financial Targets:
 
 
 <ul>
 <li>
 Contribute to the achievement of both top-line (sales) and bottom-line (profit) targets.
 </li>
 <li>
 Regularly review financial performance and take corrective actions to address any variances.
 </li>
 <li>
 Prepare and present reports on sales performance, inventory status, and market trends to senior management.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Graduate/Diploma in design/apparel merchandising, NIFT (GMT/FD/Textile /KDT/D&amp;D), Pearl academy (IFTP)
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Market Awareness: Understanding of current market trends and customer preferences.
 </li>
 <li>
 Strategic Thinking: Ability to develop and implement effective buying strategies.
 </li>
 <li>
 Relationship Building: Ability to build and maintain strong relationships with vendors and internal teams.
 </li>
 <li>
 Problem-Solving: Capable of addressing and resolving issues efficiently and effectively.
 </li>
 <li>
 Financial Acumen: Strong understanding of financial principles and the ability to manage budgets and financial targets.
 </li>
 <li>
 Quality Focus: Commitment to ensuring all products meet the highest quality standards.
 </li>
 <li>
 Promotional Insight: Ability to develop and manage effective promotional and markdown strategies.
 </li>
 <li>
 Visual Merchandising: Expertise in developing and implementing visual merchandising strategies.
 </li>
 </ul>
 
 
</div>

Buyer-Loungewear & Lingerie

<div>
 
 
 JOB DESCRIPTION
 
 
 
 
 Role: Area Admin &amp; Maintenance Head
 
 
 
 
 Reporting To: Head Admin &amp; Maintenance
 
 
 
 
 Qualification: (Degree in Engineering / Diploma in Electrical)
 
 
 
 
 Experience: Min.5-year experience
 
 
 
 
 Salary: Upto 10 lac p.a (neg.)
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 Role and Responsibilities
 
 
 
 <ul>
 <li>
 Monitor and control RNM &amp; admin costs for the zone.
 </li>
 <li>
 Utilize MIS for budget vs. actual expenditure comparisons.
 </li>
 <li>
 Track energy consumption for the zone.
 </li>
 <li>
 Provide executional support for central projects like IoT automation and energy conservation initiatives.
 </li>
 <li>
 Assist store admin with fire safety audits, trainings, and fire drills.
 </li>
 <li>
 Ensure 100% statutory compliance for the zone.
 </li>
 <li>
 Provide necessary admin and technical support for new store launches and renovations.
 </li>
 <li>
 Ensure smooth handover and timely rectification of snags for new and renovated stores.
 </li>
 </ul>
 
 
 
 
 
 
 Top KPI&rsquo;s (Ideally Measurable) for this role are
 
 
 
 <ul>
 <li>
 Support Unit Admin maintenance team in controlling costs within Zone budget.
 </li>
 <li>
 Track energy consumption across the zone.
 </li>
 <li>
 Execute innovative central projects such as IoT Automation, CE solutions, and energy conservation projects under the guidance of Head Admin-Maintenance.
 </li>
 <li>
 Assist store admins with fire safety audits and trainings.
 </li>
 <li>
 Ensure compliance with statutory regulations for the zone.
 </li>
 <li>
 Provide administrative and technical support for new store launches and renovations within the zone.
 </li>
 </ul>
 
 
</div>

Area Admin and Maintenance Head

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Department Manager

Buyer-Loungewear & Lingerie

Area Admin and Maintenance Head