Qureos Mentor

Shoppers Stop

<div>
 
 Experience: Minimum 2 Years of Team Handling experience, preferably retail.
 
 
 Education: Graduate/MBA
 
 
 
 
 <ul>
 <li>
 Set &amp; Achieve the sales objective
 </li>
 <li>
 Develop, Communicate &amp; Monitor sales plan to achieve the targets
 </li>
 <li>
 Ensure Floor is set as per Planogram
 </li>
 <li>
 Ensure manpower availability at all times
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 Ensure merchandise is stacked properly for customers at all times
 </li>
 <li>
 Communicate, maintain, replenish the Visual Merchandise plan
 </li>
 <li>
 Inventory Management - Track top 5 styles in every sub department
 </li>
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 Provide feedback to merchandiser
 </li>
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 Ensure prompt customer service
 </li>
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 Team Management
 </li>
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 Team Development
 </li>
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 Identify training and Development Needs of Subordinates
 </li>
 <li>
 Competition Survey
 </li>
 <li>
 Shrinkage Control
 </li>
 </ul>
</div>

Department Manager

<div>
 
 
 Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 
 Design Thinking
 
 : Understands processes data deeply and leverage design choices to explore possible outcomes and to achieve the desired outcome to benefit the organization.
 </li>
 <li>
 
 Bias for Action
 
 : Can work in an ambiguous environment where sufficient data may not be available. Persists to complete tasks/responsibilities, even in the face of difficulties with optimism.
 </li>
 <li>
 
 Analysis Decision Making
 
 : Understands implications for the choices and is able to use that for making decisions. Makes timely, informed decisions that take into account the facts constraints.
 </li>
 <li>
 
 Creativity Innovation
 
 : Knowledge of innovation, ideation, effective brainstorming methods, feasibility analysis and can project how potential ideas may play out in the marketplace. Process/Project Management: Understands processes and principles to drive new initiatives within an organization with guardrails of Time, Cost, Scope Quality of the output.
 </li>
 <li>
 
 Teamwork
 
 : Can work collaboratively with a variety of teams, with transparency and be able to inspire others to work toward common goals by engaging and empowering them.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Own and drive improvement in critical customer facing metrics.
 </li>
 <li>
 Develop continuously evolving strategies for enhancing customer experience based on evolving customer behaviour
 </li>
 <li>
 Gather and analyse customer feedback and insights to understand preferences and behaviours.
 </li>
 <li>
 Identify, monitor, analyze and improve critical input metrics that have causality with the customer facing output metrics.
 </li>
 <li>
 Conduct thorough market research stay abreast of industry developments to identify trends and opportunities.
 </li>
 <li>
 Work with complex data sets from multiple channels to derive meaningful insights.
 </li>
 <li>
 Summarize findings and collaborate with product/tech/business/ops teams to drive experience improvement.
 </li>
 <li>
 Drive innovative projects to enhance customer experience demonstrate a passion for innovation and contribute to driving business growth.
 </li>
 <li>
 Develop a culture of continuous problem-solving and excellence within the team.
 </li>
 <li>
 Promote a strategic, long-term approach to problem resolution.
 </li>
 </ul>
 
 
</div>

Deputy Manager - Customer Service

<div>
 
 
 JOB DESCRIPTION
 
 
 
 
 Role: Department Manager
 
 
 
 
 Reporting To: Unit Head
 
 
 
 
 People Reporting To DM: Customer Care Associates
 
 
 
 
 Qualification: Graduate/MBA/PGDBM
 
 
 
 
 Experience: Min.3-year Managerial experience
 
 
 
 
 Salary: Upto 600000 p.a
 
 
 
 
 
 
 
 Key Deliverables
 
 
 
 
 
 
 
 Achievement of Budgeted Plan
 
 
 <ul>
 <li>
 Works out action plans/tactics to match requirement
 </li>
 </ul>
 
 
 
 
 
 Competition mapping
 
 
 <ul>
 <li>
 Identifies parameters to track competition
 </li>
 <li>
 Builds resources and databases of information on an ongoing basis by networking
 </li>
 <li>
 Creates an index and updates it
 </li>
 </ul>
 
 
 
 
 
 Inventory Management
 
 
 <ul>
 <li>
 Does process mapping for movement of stocks from receiving bay to floor
 </li>
 <li>
 Initiates stock-takes as per the agreed and laid down procedure
 </li>
 <li>
 Ensures effective displays with the objective of achieving greater number of stock turns
 </li>
 <li>
 Plans for perpetual inventory
 </li>
 </ul>
 
 
 
 
 
 Customer care/customer service
 
 
 <ul>
 <li>
 Ensures customers are guided to enable them to avail of value added services like gift-wrapping, alterations, exchanges &amp; other conveniences
 </li>
 <li>
 Sets up processes/initiates plans to build for moments of magic, avoid customer complaints &amp; grievances
 </li>
 </ul>
 
 
 
 
 
 Customer feedback
 
 
 <ul>
 <li>
 Sets up mechanism for recording of verbal complaints / suggestions
 </li>
 <li>
 Ensures collation of data on customer complaints / suggestions and circulates it to relevant people
 </li>
 <li>
 Ensures in service recovery within agreed time-line (72 hours)
 </li>
 <li>
 Ensures customers queries are addressed and complaints / grievances are resolved (I.e. moments of misery are converted into moments of magic)
 </li>
 </ul>
 
 
 
 
 
 Manpower availability
 
 
 <ul>
 <li>
 Anticipates shifts in customer entry pattern and directs supervisors to schedule CCA availability accordingly
 </li>
 </ul>
 
 
 
 
 
 Floor presentation
 
 
 <ul>
 <li>
 Understands the Visual Merchandising plan and customer buying process and translates the VM plan to match local needs and as per stock availability
 </li>
 <li>
 Communicates the above to supervisors
 </li>
 </ul>
 
 
 
 
 
 Arrangement of stock in space allocated as per plan
 
 
 <ul>
 <li>
 Creates display plan of merchandise for his sections on the basis of underlying principles
 </li>
 <li>
 Communicates the display plan and the underlying principles to the supervisors for the purpose of execution
 </li>
 </ul>
 
 
 
 
 
 Analysis and reporting
 
 
 <ul>
 <li>
 Analyzes available data, identifies causes and suggests solutions
 </li>
 <li>
 Identifies all reports that need to be generated with frequency, schedules and identifies sources of information
 </li>
 <li>
 Ensures compliance
 </li>
 </ul>
 
 
 
 
 
 Shrinkage control
 
 
 <ul>
 <li>
 Identifies most pilfered products and common methods of pilferage
 </li>
 </ul>
 
 
</div>

<div>
 
 
 JOB DESCRIPTION
 
 
 
 
 Role: Department Manager
 
 
 
 
 Reporting To: Unit Head
 
 
 
 
 People Reporting To DM: Customer Care Associates
 
 
 
 
 Qualification: Graduate/MBA/PGDBM
 
 
 
 
 Experience: Min.1 year Managerial experience
 
 
 
 
 Salary: Upto 500000 p.a
 
 
 
 
 
 
 
 Key Deliverables
 
 
 
 
 
 
 
 Achievement of Budgeted Plan
 
 
 <ul>
 <li>
 Works out action plans/tactics to match requirement
 </li>
 </ul>
 
 
 
 
 
 Competition mapping
 
 
 <ul>
 <li>
 Identifies parameters to track competition
 </li>
 <li>
 Builds resources and databases of information on an ongoing basis by networking
 </li>
 <li>
 Creates an index and updates it
 </li>
 </ul>
 
 
 
 
 
 Inventory Management
 
 
 <ul>
 <li>
 Does process mapping for movement of stocks from receiving bay to floor
 </li>
 <li>
 Initiates stock-takes as per the agreed and laid down procedure
 </li>
 <li>
 Ensures effective displays with the objective of achieving greater number of stock turns
 </li>
 <li>
 Plans for perpetual inventory
 </li>
 </ul>
 
 
 
 
 
 Customer care/customer service
 
 
 <ul>
 <li>
 Ensures customers are guided to enable them to avail of value added services like gift-wrapping, alterations, exchanges &amp; other conveniences
 </li>
 <li>
 Sets up processes/initiates plans to build for moments of magic, avoid customer complaints &amp; grievances
 </li>
 </ul>
 
 
 
 
 
 Customer feedback
 
 
 <ul>
 <li>
 Sets up mechanism for recording of verbal complaints / suggestions
 </li>
 <li>
 Ensures collation of data on customer complaints / suggestions and circulates it to relevant people
 </li>
 <li>
 Ensures in service recovery within agreed time-line (72 hours)
 </li>
 <li>
 Ensures customers queries are addressed and complaints / grievances are resolved (I.e. moments of misery are converted into moments of magic)
 </li>
 </ul>
 
 
 
 
 
 Manpower availability
 
 
 <ul>
 <li>
 Anticipates shifts in customer entry pattern and directs supervisors to schedule CCA availability accordingly
 </li>
 </ul>
 
 
 
 
 
 Floor presentation
 
 
 <ul>
 <li>
 Understands the Visual Merchandising plan and customer buying process and translates the VM plan to match local needs and as per stock availability
 </li>
 <li>
 Communicates the above to supervisors
 </li>
 </ul>
 
 
 
 
 
 Arrangement of stock in space allocated as per plan
 
 
 <ul>
 <li>
 Creates display plan of merchandise for his sections on the basis of underlying principles
 </li>
 <li>
 Communicates the display plan and the underlying principles to the supervisors for the purpose of execution
 </li>
 </ul>
 
 
 
 
 
 Analysis and reporting
 
 
 <ul>
 <li>
 Analyzes available data, identifies causes and suggests solutions
 </li>
 <li>
 Identifies all reports that need to be generated with frequency, schedules and identifies sources of information
 </li>
 <li>
 Ensures compliance
 </li>
 </ul>
 
 
 
 
 
 Shrinkage control
 
 
 <ul>
 <li>
 Identifies most pilfered products and common methods of pilferage
 </li>
 </ul>
 
 
</div>

<div>
 
 Buyer will be responsible for curating a competitive and innovative product range, mapping market competition, negotiating costs and delivery schedules with vendors, ensuring timely deliveries, maintaining buysheets, managing inventory, overseeing pre-production (PP) and fit approvals, ensuring all products meet quality standards, and managing promotions and markdowns. The Apparel Buyer will also collaborate with Marketing and Design teams to develop visual merchandising promotions aligned with themes and product launches. This role is crucial for achieving both top-line and bottom-line targets.
 
 
 
 Key Responsibilities:
 
 
 
 
 Product/ Range Curation:
 
 
 <ul>
 <li>
 Curate a diverse and appealing range of apparel products based on market trends, customer preferences, and seasonal demands.
 </li>
 <li>
 Analyse sales data and market feedback to make informed decisions on product selection with best seller management.
 </li>
 <li>
 Range build is the primary responsibility of the buyer
 </li>
 </ul>
 
 
 Competition Mapping:
 
 
 <ul>
 <li>
 Conduct regular market research to monitor and analyse competitor activities, pricing strategies, and product offerings.
 </li>
 <li>
 Identify gaps and opportunities in the market to ensure a competitive edge.
 </li>
 </ul>
 
 
 Vendor Management:
 
 
 <ul>
 <li>
 Establish and maintain strong relationships with vendors and suppliers.
 </li>
 <li>
 Negotiate favourable terms for pricing, quality, and delivery schedules.
 </li>
 <li>
 Ensure vendors comply with company standards and policies.
 </li>
 </ul>
 
 
 Cost and Delivery Management:
 
 
 <ul>
 <li>
 Negotiate and finalize costs to achieve the best possible margins while maintaining product quality.
 </li>
 <li>
 Monitor and ensure adherence to delivery schedules to meet inventory requirements.
 </li>
 <li>
 Address and resolve any issues related to delays or discrepancies in deliveries.
 </li>
 </ul>
 
 
 Buysheet Maintenance:
 
 
 <ul>
 <li>
 Maintain accurate and up-to-date buysheets to track orders, costs, delivery schedules, and product details.
 </li>
 <li>
 Ensure all relevant information is correctly recorded and accessible for reporting and decision-making.
 </li>
 </ul>
 
 
 Pre-Production (PP) and Fit Approvals:
 
 
 <ul>
 <li>
 Oversee the pre-production and fit approval process to ensure all products meet the company's quality and design standards.
 </li>
 <li>
 Coordinate with design, production, and quality teams to address any issues and make necessary adjustments.
 </li>
 </ul>
 
 
 Inventory Management:
 
 
 <ul>
 <li>
 Monitor and manage inventory levels to ensure optimal stock availability.
 </li>
 <li>
 Implement trade strategies to improve inventory turnover and minimize obsolescence.
 </li>
 </ul>
 
 
 Quality Standards and Process Adherence:
 
 
 <ul>
 <li>
 Ensure all products meet the company&rsquo;s quality standards and specifications.
 </li>
 <li>
 Implement and follow established processes and protocols for product development, sourcing, and procurement.
 </li>
 </ul>
 
 
 Promotions and Markdowns Management:
 
 
 <ul>
 <li>
 Plan and manage markdowns to optimize inventory levels and maximize profitability.
 </li>
 <li>
 Collaborate with the marketing and sales teams to ensure effective execution of promotions and markdowns.
 </li>
 </ul>
 
 
 Visual Merchandising:
 
 
 <ul>
 <li>
 Work closely with Marketing and Design teams to develop visual merchandising promotions in line with themes and product launches.
 </li>
 <li>
 Ensure that visual merchandising aligns with brand standards and enhances the customer shopping experience.
 </li>
 <li>
 Coordinate store displays and layouts to effectively showcase products and promotions.
 </li>
 <li>
 Actively work with marketing team for strategy and product promotions
 </li>
 </ul>
 
 
 Trade Management:
 
 
 <ul>
 <li>
 Collaborate with the planning and operation teams to develop effective trade strategies and promotions.
 </li>
 <li>
 Monitor and analyse sales performance to adjust buying strategies accordingly.
 </li>
 <li>
 Ensure optimal stock levels to maximize sales opportunities and minimize excess inventory.
 </li>
 </ul>
 
 
 Financial Targets:
 
 
 <ul>
 <li>
 Contribute to the achievement of both top-line (sales) and bottom-line (profit) targets.
 </li>
 <li>
 Regularly review financial performance and take corrective actions to address any variances.
 </li>
 <li>
 Prepare and present reports on sales performance, inventory status, and market trends to senior management.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Graduate/Diploma in design/apparel merchandising, NIFT (GMT/FD/Textile /KDT/D&amp;D), Pearl academy (IFTP)
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Market Awareness: Understanding of current market trends and customer preferences.
 </li>
 <li>
 Strategic Thinking: Ability to develop and implement effective buying strategies.
 </li>
 <li>
 Relationship Building: Ability to build and maintain strong relationships with vendors and internal teams.
 </li>
 <li>
 Problem-Solving: Capable of addressing and resolving issues efficiently and effectively.
 </li>
 <li>
 Financial Acumen: Strong understanding of financial principles and the ability to manage budgets and financial targets.
 </li>
 <li>
 Quality Focus: Commitment to ensuring all products meet the highest quality standards.
 </li>
 <li>
 Promotional Insight: Ability to develop and manage effective promotional and markdown strategies.
 </li>
 <li>
 Visual Merchandising: Expertise in developing and implementing visual merchandising strategies.
 </li>
 </ul>
 
 
</div>

Buyer-Loungewear & Lingerie

<div>
 
 Experience- 1-3 Years
 
 
 
 
 
 Role and Responsibilities
 
 
 &middot; To contribute to the development of the divisional Buying and Merchandising strategy and to work within this strategy at all times.
 
 
 &middot; To work with merchandising team to ensure that all deliveries satisfy the assigned purchase orders.
 
 
 &middot; Identify possible future product offerings by conducting thorough research about what customers are looking for next and the technological trends that are coming up.
 
 
 &middot; Plan pricing strategies on various product lines with the marketing department and management and aim to reach an agreement with suppliers that allow for optimal pricing.
 
 
 &middot; Developing and sourcing the right product at the right time to meet customer requirements
 
 
 &middot; Maximizing current sourcing channels and identifying new opportunities
 
 
 &middot; Supporting negotiations and working with supply base to ensure that best costs and margins are achieved
 
 
 &middot; Working closely with Designers on developing styles; design research trips, fabric &amp; print advice and informing best sellers for move-on styles.
 
 
 &middot; Working closely with Merchandising; management of stock, style options, quantities, promotions and markdowns.
 
 
 &middot; Keeping a track of Competitor&rsquo;s activities through market research activities to track understand trends, forecasting, in terms of color, fabric etc
 
 
 &middot; Product presentation, packaging and Product development and develop promotional plans
 
 
 &middot; Review and adjust the season plans and weekly plans
 
 
 &middot; Product presentation, packaging and Product development and develop promotional plans
 
 
 &middot; Vendor identification and development
 
 
 &middot; Obtaining Range merchandise after effective negotiation
 
 
 &middot; To work with Marketing and Design to develop Visual Merchandising promotions in line with theme and product launches
 
 
 &middot; Ensures timely delivery of samples by vendors
 
 
 &middot; Setting of standards for quality of merchandise with QA
 
 
 &middot; Reconcile to store plans and fix departmental financial plans
 
 
 &middot; Supporting negotiations and working with supply base to ensure that best costs and margins are achieved
 
 
 &middot; Working closely with Merchandising; management of stock, style options, quantities, promotions and markdowns.
 
 
 &middot; To conduct the annual review of supplier performance with QA.
 
 
 &middot; To pursue and recover all money due from vendors as a result of performance penalties or markdown and promotional contributions.
 
 
 &middot; To regularly update the front-end on key product benefits
 
 
 
 
 
 
 
 
 
 
 
 Qualifications and Education Requirements
 
 
 Graduate/Diploma in design/apparel merchandising, NIFT (GMT/FD/Textile /KDT/D&amp;D), Pearl academy (IFTP)
 
</div>

Assistant Buyer-Women Westernwear

<div>
 
 
 Job Title: Store Manager
 
 - MAC
 
 
 
 Reports To:
 
 District Manager-ELCA &amp; Area Operation Manager-SSL
 
 
 
 Department/Group:
 
 Operations
 
 
 
 Work Experience:
 
 3-5 years
 
 
 
 Reportees:
 
 Yes
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 Role and Responsibilities
 
 
 
 
 
 
 Drive retail sales performance
 
 
 
 
 
 <ul>
 <li>
 Drive transactions and sales of the entire team to achieve the store sales targets.
 </li>
 <li>
 Lead by example by achieving personal sales goals (when applicable).
 </li>
 <li>
 Monitor the individual performance of each retail Artist and coach them for better performance.
 </li>
 <li>
 Train the team on customer service, sales techniques, and artistry to improve performance.
 </li>
 <li>
 Monitor commercial KPIs: in-store traffic, conversion rate, # of transactions per hour, UPT, AST, and productivity.
 </li>
 <li>
 Understand the business trends and competitive dynamics to propose action plans to generate incremental sales.
 </li>
 <li>
 Create daily/weekly action plans to animate the store, motivate the team and incentivize customers to visit the store.
 </li>
 <li>
 Leverage MAC social media and Omnichannel initiatives and leverage them to drive the business.
 </li>
 </ul>
 
 
 
 
 
 Deliver 5-star customer experience
 
 
 
 
 
 <ul>
 <li>
 Maintain and set an example of outstanding customer service, both internal and external. Cultivate a superior service culture focusing on the customer as our #1 priority.
 </li>
 <li>
 Ensure excellent customer experience is being given at all times.
 </li>
 <li>
 Prioritize and optimize presence on the sales floor to observe and seek customer feedback directly.
 </li>
 <li>
 Inspire, motivate, and coach individual Artists on all elements of 5-star customer service and artistry skills.
 </li>
 <li>
 Hold each retail Artist accountable for the quality of their service while maintaining zero tolerance of customer complaints.
 </li>
 </ul>
 
 
 
 
 
 Develop and manage the talents and capabilities of the team
 
 
 
 
 
 <ul>
 <li>
 Provide clear goals and expectations.
 </li>
 <li>
 Conduct required performance reviews and regular team meetings.
 </li>
 <li>
 Devise a clear succession plan for each person on the team by leveraging their strengths.
 </li>
 <li>
 Foster teamwork and team spirit.
 </li>
 <li>
 Develop the team and conduct required training in collaboration with AT&amp;D to provide all team members with adequate training opportunities, elevate expertise, and performance and achieve certifications in a timely manner.
 </li>
 <li>
 Complete new hire orientations and ensure proper induction to the brand.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Deliver retail operations excellence
 
 
 
 
 
 <ul>
 <li>
 Develop and maintain excellent collaborative relationships with the retail partner management team (where applicable). Leverage this relationship to drive opportunities for the Brand (space, staff, events, stock).
 </li>
 <li>
 Maintain excellent visual merchandizing and hygiene standards at all times. Optimize VM with local adaptations when required.
 </li>
 <li>
 Optimize staff schedule to support peak hours in traffic to maximize staff productivity to drive the conversion rate.
 </li>
 <li>
 Maintain and monitor inventory levels; execute cycle count and physical inventory as required, report out of stocks, minimize stock holding of slow movers, process testers, returns and destructions with accuracy.
 </li>
 <li>
 Manage loss prevention procedures and security policies.
 </li>
 <li>
 Complete all account and HR documentation accurately and on time.
 </li>
 <li>
 Adhere to all company and/or Retailer&rsquo;s policies and procedures.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications and Education Requirements
 
 
 <ul>
 <li>
 High School Graduate or equivalent
 </li>
 </ul>
 
 
 
 
 
 Preferred Competencies &amp; Skills
 
 
 <ul>
 <li>
 Technical skills: Retail selling skills, Effective communication, makeup skills, and Knowledge of computer applications such as Microsoft Outlook, Word, Excel, and PowerPoint, etc.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Analytical/Interpretive Skills: Ability to analyze and interpret figures and comment in writing on weekly/monthly reports &amp; Ability to assess customer and staff needs and make recommendations
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Other Skills: Customer orientation, learning proficiency, planning and organizing, team player, influencing, problem-solving, Innovative, In touch with current trends, styles, colors, and also the taste of the Indian market, Ability to work with flexible schedules, including evenings and weekends in a fast-paced environment
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Preferred Industry
 
 
 
 Beauty/ Retail /Apparels/Salon/Aviation/Hospitality
 
 
 
</div>

Store Manager - Beauty Background Only

Join Shoppers Stop and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Shoppers Stop

ABOUT_COMPANY

Department Manager

Deputy Manager - Customer Service

Department Manager

Department Manager

Buyer-Loungewear & Lingerie

Assistant Buyer-Women Westernwear

Store Manager - Beauty Background Only