Abrar Admin

Sigil Partners

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 IT Support Technician
 
 
 
 
 Houston, TX - Onsite 5 days/week
 
 
 
 
 Contract to Hire
 
 
 
 
 *Must be able to pass Background and Drug Test*
 
 
 
 
 
 
 We&rsquo;re hiring an IT Support Technician for a temp-to-hire opportunity supporting a multi-site organization. This is a highly visible, front-facing role where you&rsquo;ll be the go-to resource for employees needing fast, effective technical support.
 
 
 
 
 
 If you&rsquo;re someone who takes pride in solving problems, communicates well with non-technical users, and can keep things moving in a fast-paced environment&mdash;this is the type of role where you&rsquo;ll stand out quickly.
 
 
 
 
 
 
 Key Details
 
 
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 Pay: $24&ndash;$26/hour
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 Overtime: Eligible with manager approval
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 Schedule: Fully onsite during contract period (90&ndash;120 days)
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 Conversion: Strong performers will be considered for permanent hire
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 What You&rsquo;ll Do
 
 
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 Act as the primary point of contact for IT support requests, managing tickets from intake through resolution
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 Troubleshoot hardware, software, and basic network issues across desktops, printers, and peripherals
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 Support a Microsoft 365 environment, assisting users with day-to-day technical challenges
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 Install, configure, and maintain equipment and applications
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 Provide both onsite and remote support to internal users
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 Assist with system rollouts, user setup, and basic training
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 Document issues, resolutions, and recurring trends to improve response times and service quality
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 What They&rsquo;re Looking For
 
 
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 1&ndash;3 years of IT support, help desk, or similar hands-on experience
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 Experience working within a ticketing system
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 Solid understanding of SLAs and how to prioritize and manage support requests
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 Strong troubleshooting skills across hardware and software
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 Comfortable working in a Microsoft 365 environment
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 What Sets You Apart
 
 
 
 Strong customer service mindset&mdash;this is a user-facing role, not a back-office IT job
 
 
 Clear communicator who can translate technical issues into simple terms
 
 
 Organized, responsive, and able to handle multiple tickets without dropping the ball
 
 
 Willing to roll up your sleeves and handle a mix of technical and hands-on support tasks
 
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Information Technology Support Technician

Join Sigil Partners and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sigil Partners

About Company

Information Technology Support Technician