Qureos Mentor

Sigma System Syndicate

Job Summary:The Call Center Team Lead/Supervisor is responsible for managing, coaching, and motivating a team of customer service representatives to deliver exceptional service and achieve performance targets. The role involves monitoring daily operations, ensuring adherence to processes, handling escalations, and driving continuous improvement in customer experience and team efficiency.Key Responsibilities:Team Management &amp; Supervision<ul><li>Lead, supervise, and support a team of call center agents.</li><li>Monitor team performance and provide regular feedback, coaching, and mentoring.</li><li>Schedule shifts, manage attendance, and ensure staffing adequacy.</li></ul>Performance Monitoring<ul><li>Track KPIs such as call quality, AHT (Average Handling Time), CSAT (Customer Satisfaction), and SLA adherence.</li><li>Conduct call audits and performance evaluations.</li><li>Prepare daily/weekly/monthly performance reports.</li></ul>Customer Service Excellence<ul><li>Handle escalated customer calls and resolve issues effectively.</li><li>Ensure agents maintain professionalism, empathy, and adherence to company standards.</li><li>Identify process gaps and recommend solutions for better customer experience.</li></ul>Training &amp; Development<ul><li>Conduct regular training and refresher sessions for agents.</li><li>Support new hires in onboarding and skill development.</li><li>Promote a positive work environment that motivates the team.</li></ul>Operations &amp; Compliance<ul><li>Ensure adherence to company policies, call scripts, and quality standards.</li><li>Coordinate with other departments to resolve customer issues.</li><li>Maintain compliance with data protection and regulatory requirements.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree (preferred) or equivalent work experience.</li><li>2&ndash;4 years of experience in a call center environment, with at least 1&ndash;2 years in a supervisory/team lead role.</li><li>Strong leadership, coaching, and team management skills.</li><li>Excellent communication, problem-solving, and conflict resolution abilities.</li><li>Proficiency in call center software/CRM tools and MS Office.</li><li>Ability to work under pressure, multitask, and meet targets.</li><li>Knowledge of call center KPIs and operational metrics.</li></ul>Key Competencies:<ul><li>Leadership &amp; People Management</li><li>Customer-Centric Mindset</li><li>Analytical &amp; Reporting Skills</li><li>Time Management &amp; Prioritization</li><li>Adaptability &amp; Continuous Improvement</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthWork Location: In person

TEAM LEAD / SUPERVISOR - CALL CENTER

Job Summary:The Call Center Closer is responsible for engaging with qualified leads, delivering persuasive sales conversations, addressing objections, and successfully closing deals. This role requires excellent communication, negotiation, and relationship-building skills to convert prospects into customers and achieve sales targets.Key Responsibilities:Sales &amp; Closing<ul><li>Engage with pre-qualified leads provided by appointment setters or lead generators.</li><li>Deliver compelling sales pitches to explain products/services and value propositions.</li><li>Handle objections confidently and use effective negotiation techniques to secure sales.</li><li>Consistently achieve or exceed individual and team sales targets.</li></ul>Customer Engagement<ul><li>Build trust and rapport with potential clients to increase conversion likelihood.</li><li>Answer customer questions and provide clear information about pricing, features, and benefits.</li><li>Follow up with undecided leads to maximize closing opportunities.</li></ul>Process &amp; Reporting<ul><li>Maintain accurate records of calls, sales, and customer details in the CRM system.</li><li>Report daily/weekly sales performance to supervisors.</li><li>Provide feedback on lead quality and suggest improvements to the sales process.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree (preferred) or equivalent experience in sales/customer service.</li><li>1&ndash;3 years of proven experience in sales, telesales, or closing deals (call center environment preferred).</li><li>Strong persuasion, objection-handling, and negotiation skills.</li><li>Excellent verbal communication with a confident and professional phone presence.</li><li>Target-driven, self-motivated, and resilient under pressure.</li><li>Proficiency in CRM systems and basic computer applications.</li></ul>Key Competencies:<ul><li>Sales &amp; Negotiation Skills</li><li>Confidence &amp; Persuasiveness</li><li>Active Listening &amp; Objection Handling</li><li>Result Orientation &amp; Target Achievement</li><li>Relationship Building &amp; Customer Focus</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs60,000.00 per monthWork Location: In person

Closer Call Center

About Us:THE RESOURCE MANAGEMENT BPO is a leading Business Process Outsourcing partner, providing exceptional customer experience solutions to global clients. We believe in empowering our employees with growth opportunities, a supportive environment, and competitive rewards.Job Summary:We are seeking enthusiastic and customer-oriented individuals to join our team as Customer Service Representatives (CSRs). As the first point of contact for our clients' customers, you will play a crucial role in building positive relationships, resolving issues, and ensuring a world-class service experience. This is an excellent opportunity for fresh graduates to start their career in a dynamic and fast-paced environment.Key Responsibilities:<ul><li>Handle a high volume of inbound and/or outbound calls in a professional and timely manner.</li><li>Provide accurate information about products, services, and policies to customers.</li><li>Identify and assess customers' needs to achieve satisfaction and resolve queries effectively.</li><li>Process orders, forms, applications, and requests as per defined procedures.</li><li>Maintain detailed and accurate call logs and records of customer interactions in the CRM system.</li><li>Escalate complex issues to the relevant Team Leader or department as needed.</li><li>Meet personal/team qualitative and quantitative targets (KPIs) such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).</li><li>Stay updated with new product/service information and procedural changes.</li><li>Build sustainable relationships and engage customers by taking the extra mile.</li></ul>Required Skills and Qualifications:<ul><li>Education: Intermediate / A-Levels (Minimum). Bachelor's degree is a plus.</li><li>Experience: Fresh candidates are encouraged to apply. Up to 1 year of experience in a customer-facing role (retail, hospitality, call center) is advantageous.</li><li>Communication Skills: Excellent verbal and written communication skills in English and Urdu. Ability to speak clearly and persuasively.</li><li>Technical Skills: Basic computer proficiency (MS Office, data entry). Ability to navigate multiple systems simultaneously.</li><li>Problem-Solving: Strong problem-solving skills and the ability to think on your feet.</li><li>Interpersonal Skills: Patience, empathy, and a genuine passion for helping people.</li><li>Resilience: Ability to work under pressure in a target-driven environment and handle stressful situations calmly.</li></ul>Job Type: Full-timePay: Rs35,000.00 per monthWork Location: In person

Customer Service Representative

Join Sigma System Syndicate and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sigma System Syndicate

ABOUT_COMPANY

TEAM LEAD / SUPERVISOR - CALL CENTER

Closer Call Center

Customer Service Representative