Qureos Mentor

Signature Estate & Investment Advisors, LLC

<div>JOB DESCRIPTION 
JOB TITLE: Sr. Client Service Associate 
EMPLOYER: Signature Estate and Investment Advisors Inc 
DEPARTMENT: Advisory Team 
REPORTS TO: Lead Advisor 
EFFECTIVE DATE: 11/10/2025 
SUMMARY: This position supports the lead advisor with account management and client service needs. As a member of an advisory team, each member works together servicing clients. This will involve assistance in every aspect from introduction with a prospect to onboarding a client to servicing the continuous needs of those clients. 
DUTIES AND RESPONSIBILITIES:<ul><li>
Responsible for many aspects of administration and client service for Business Clients and Retail Wealth Clients</li><li>
Responsible for New Business (tracking statistics, open new accounts)</li><li>
Organize and Manage Portfolio Review, Prospect or Closing Meeting Process for Clients</li><li>
Account Maintenance (opening new accounts, follow through, managing transactions, address changes, etc.)</li><li>
Prepare paperwork, letters, client reports and other client communications.</li><li>
Proactive and immediate resolution of client inquiries &ndash; direct client contact</li><li>
Scheduling client meetings</li><li>
Participation in weekly Staff and Operations Meetings</li><li>
Responsible for designing your own, independent workflow and tracking tasks in CRM</li><li>
Expectation of initiative to look for ways to streamline processes in order for the firm to be more efficient as a whole.</li><li>
Responsible to document your tasks for the Operations Procedure Manual (screen shots with clear, concise instructions)</li><li>
Effective communication with both internal and external contacts including prospects and clients.</li><li>
Establish working relationships with colleagues and external clients.</li><li>
Handle a variety of tasks and provide connection between advice across all areas of the firm.</li></ul> 
SUPERVISORY RESPONSIBILITIES:<ul><li>
This job has no supervisory responsibilities.</li></ul> 
QUALIFICATIONS:<ul><li>
Bachelor's Degree (BA) from four-year college or university.</li><li>
Preferred FINRA licenses Series 7 and 66.</li><li>
Computer skills required: Spreadsheet Software (Excel); Order Processing Systems; Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint); and CRM software.</li></ul> 
COMPETENCIES:<ul><li>
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.</li><li>
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.</li><li>
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.</li><li>
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.</li><li>
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.</li><li>
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.</li><li>
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.</li><li>
management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.</li><li>
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.</li><li>
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.</li><li>
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.</li><li>
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.</li><li>
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.</li><li>
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.</li><li>
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.</li><li>
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.</li><li>
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.</li><li>
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.</li><li>
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.</li><li>
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.</li></ul></div>

Sr. Client Service Associate

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Signature Estate & Investment Advisors, LLC

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Sr. Client Service Associate