Qureos Mentor

Silicon Valley Medical Development

<div><div>El Camino Health Medical Network is currently seeking a talented Patient Care Representative to join our growing healthcare team! 

Location: San Jose, Ca
Schedule:8:00am-5:00pm
Pay: $28.68/ hour 

El Camino Health Medical Network is recruiting full-time Patient Care Representatives for our El Camino Health Primary Care and Multi-Specialty Care outpatient practices located in Santa Clara County. 
 
The Patient Care Representative (PCR) is the primary point of contact for the practice&rsquo;s patients. He/she contributes to the overall patient experience and satisfaction. Responsibilities include: answer telephone calls and relay messages, schedule appointments, verify patients&rsquo; demographics and insurance information. Additionally, the PCR will review patients&rsquo; medical records to assist with patient inquiries, requests for medication refills and coordinate Release of Record requests.
 Patient Registration
<ul><li>Registers patients and updates existing patient accounts in a courteous and professional manner</li>
<li>Determines if patient has a co-payment or deposit; accepts and records receipt of payment; provides applicable waiver and obtains appropriate signatures; and, when appropriate, scans copy of patient&rsquo;s photo ID, insurance card and/or waiver</li>
<li>Handles any system red flags as they are encountered</li>
<li>Assist patients with registering for MyCare health record system</li></ul> 

Call Management
The following activities are performed when assigned to Call Management
<ul><li>Handles incoming calls, makes appointments, sends task to providers and support staff as needed</li>
<li>Assures all urgent calls are handled in a timely manner</li>
</ul>
Communication and Front-Office Procedures
The following activities are expected to be performed in a timely , courteous and professional manner in accordance with service level standards:
<ul><li>Greet patients and others entering the department</li>
<li>Schedules new or follow-up appointments</li>
<li>Responds to requests from patients, family members, physicians and staff</li></ul> 

Electronic Medical Record (EMR) Documentation
<ul><li>Manages EMR in-basket(s), work queues and schedule templates as assigned</li>
</ul>
Cashiering
<ul><li>Reconciles cash sheet and cash drawer, completes daily and monthly deposit summaries</li></ul> 

All other duties as assigned including department-specific functions and responsibilities 

<ul><li>Contributes to the overall patient experience and satisfaction</li>
<li>Participates in performance improvement activities</li>
<li>Performs other duties as assigned</li>
<li>Adheres to HR, safety, HIPAA and compliance policies, and attendance requirements</li>
</ul>
Performs work in accordance with established schedules, policies and procedures
Requirements
<ul><li>High School Diploma or GED</li>
<li>Minimum 2 years of experience as a Patient Care Representative or in a customer service/guest relations role preferred</li>
<li>Experience working with an EMR</li>
<li>Ability to accurately type a minimum of 40 WPM</li>
<li>Strong verbal and written communications, and active listening skills</li>
<li>Solid patient/guest relations skills with the ability to communicate in a professional, courteous and efficient manner</li>
<li>Excellent interpersonal and telephone communications skills</li>
<li>Legible handwriting</li>
<li>Basic math skills necessary to collect payments and balance cash drawer</li>
<li>Excellent attention to detail</li>
<li>Basic computer skills to include keyboarding, mouse movement and data entry skills to enter information accurately into the EPIC EMR</li>
<li>Ability to maintain composure during challenging interpersonal interactions</li>
<li>Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted to maintain standard workflow</li>
<li>Ability to work effectively as a team member who is flexible, cooperative and willing to assist others</li>
<li>Associates degree preferred</li>
<li>EPIC EMR experience preferred</li>
<li>Bilingual skills preferred</li>
</ul>
</div> 
Location: Silicon Valley Medical Development &middot; Silicon Valley Medical Development - McKee 
Schedule: Full Time, Days, 8:00 a.m. - 5:00 p.m.</div>

Patient Care Representative

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Silicon Valley Medical Development

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Patient Care Representative