Qureos Mentor

Simply Business

Simply Business is one of the UK’s largest business insurance providers, offering fast and flexible coverage tailored for small businesses and landlords. With a focus on customer service, they provide a range of insurance options including public liability, professional indemnity, and landlord insurance. Their platform allows users to compare quotes from leading insurers and manage policies online, ensuring that small business owners can find the right coverage quickly and easily.

Who Are We?Simply Business is a digital insurance brokerage that specializes in one thing: protecting the businesses our customers are working hard to build. We&rsquo;re doing this by simplifying the insurance-buying process for all small businesses, blending together a combination of technology, data, and insurance knowledge. Our proprietary technology platform allows small business owners to easily search and compare quotes from over 20 top-rated insurance providers, customize their coverage, and purchase and access their policies &ndash; all online.Founded in the UK in 2005, Simply Business is an insurtech pioneer with nearly 20 years of experience supporting small businesses. Simply Business is passionate about building an outstanding product for our customers &ndash; one that empowers their entrepreneurial spirits.More importantly, we&rsquo;re doing it all while taking care of our people. We&rsquo;ve consistently been named a best place to work, including most recently ranking in Built In&rsquo;s 2025 Best Companies to Work for in the US (Top 100), and Best Places to Work in Boston.We want team members who have the drive to challenge boundaries. If you&rsquo;re smart and passionate about delivering brilliant customer experiences, we&rsquo;d love to hear from you.What Is the Opportunity?At the core of Simply Business is our Customer Solutions Center (CSC) which houses our Licensed Insurance Agents who interact with current and prospective customers by guiding them through servicing the right coverage for small business owners. As we continue to grow in size, we are seeking passionate, enthusiastic, and innovative individuals to join the CSC as a hands-on supervisor for our team of Licensed Service Agents.Our CSC Supervisors should be extraordinary leaders who will work collaboratively with their team while inspiring and empowering each individual to achieve their best. We are seeking highly-engaged leaders who take initiatives, are accountable, and can provide coaching and mentorship to their team.<ul><li>Manage individual and team delivery against the service agent performance framework: Contact Delivery, Customer Impact, and CSC Standards.</li><li>Monitor real-time phone behaviors, break thresholds, and after-call wrap times</li><li>Collaborate and manage performance root cause analysis and action plans to help identify performance gaps</li><li>Lead, monitor, motivate, and evaluate the day-to-day performance at team and individual level. Ensure company processes and procedures are adhered to by team and individuals</li><li>Partner with the quality, operations, product and service support team to ensure compliance requirements are met</li><li>Collaborate cross-functionally to align day-to-day operational initiatives with the broader customer experience strategy.</li><li>Oversee Zendesk queue management, prioritizing complex requests for internal and external customers</li><li>Guide the team through automated digital shifts, Gen AI auto-reply rollouts for automated servicing</li><li>Support skill diversification across both licensed and unlicensed agents to distribute workloads evenly and reduce bottlenecks.</li><li>Support cross-departmental efforts to overall Objective Key Results including effective call routing, IVR re-routes, and chatbot deployment.</li></ul>Required Skills:<ul><li>2+ years&rsquo; experience leading teams in a customer service call center environment</li><li>Must have experience with ticketing systems such as Zendesk</li><li>Must have Customer Service experience from a prior role</li><li>1+ years&rsquo; experience in the insurance industry with an active Property &amp; Casualty license</li><li>Self-motivated work ethic</li><li>Proven experience of leading a team to high standards of performance</li><li>Able to engage and collaborate with cross departmental stakeholders</li><li>Ability to problem solve and develop creative solutions utilizing strong analytical proficiencies</li><li>People leadership experience with identifying and developing talent</li><li>Strong prioritization skills, time management, influencing leadership, and handling projects</li><li>Experience with ticketing systems/managing email Service Level Agreements</li><li>Experience with efficiency/performance management</li><li>Proven past change management experience with projects varying in size and impact</li><li>Experience in leading through complex transitions and maintaining engagement during periods of uncertainty</li></ul>Preferred Experience: <ul><li>Proven track record of mentoring high-performing team members while fostering a culture of accountability and professional growth</li><li>Demonstrated the ability to navigate organizational shifts and change</li><li>Hands-on experience navigating Calabrio (WFM) and Rippit (QA).</li><li>Familiarity with data tools such as Looker, Google Suite, and knowledge bases like Guru</li><li>Experience leading blended teams consisting of both licensed and unlicensed personnel.</li></ul>What Is in It for You?Here are some of the great benefits and perks that come from being a Simply Business employee:<ul><li>Group plan for medical, dental, vision, and prescription drug coverage.</li><li>Short term disability, long term disability, and life insurance coverage.</li><li>Participation in the Company&rsquo;s bonus program-Participation in 401(k) plan with a 5% employer match.</li><li>Commuter benefits to help cut down on parking and public transit costs.</li><li>25 days of vacation time plus 10 sick days and 10 company holidays.</li><li>A genuine investment in your learning and development-Regular team outings and volunteer opportunities.</li><li>An awesome office space.</li></ul>Simply Business is an equal opportunity employer. We&rsquo;re committed to welcoming and helping employees grow within an inclusive &amp; diverse culture.Pay: $66,996.21 - $80,683.61 per yearWork Location: Remote

Licensed Service Supervisor

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 Who Are We?
 
 
 
 We insure small businesses and enable big dreams &ndash; not just for our customers, but for our people and communities too. With over 1,000,000 active insurance policies, we protect builders, bakers, landlords and more than 1,200 other trades.
 
 
 We&rsquo;re a technology company as well as one that sells insurance. That means we build, we fail, we learn and we improve. Through our global social impact strategy, called 'The Big Dreams Project&rsquo;, we're working to help 10,000 small businesses start or grow by 2030.
 
 
 Why not check out our advert on YouTube: Simply Business TV advert 2024: 'Simply the Best'.
 
 
 
 Job Category
 
 
 
 Technology
 
 
 
 Position Type
 
 
 
 Permanent
 
 
 
 Target Openings
 
 
 
 1
 
 
 
 What Is the Opportunity?
 
 
 
 
 Here's What You'll Be Doing
 
 
 
 Data and Analytics (DNA) is the heartbeat of Simply Business, empowering every decision we make with precision and insight. As our Senior Analytics Engineer, you&rsquo;ll be at the forefront of this mission, moving beyond standard reporting to build the high-performance, event-driven data models that power our AI and ML future.This role is a unique blend of technical mastery and strategic influence. You won't just be building pipelines; you&rsquo;ll be pioneering AI readiness by designing low-latency architectures that drive real-time decisions&mdash;from dynamic pricing to risk assessment&mdash;across our entire global operation
 
 
 
 As One Of Our Senior Analytics Engineers, You'll
 
 
 
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 Design and build authoritative data models in our warehouse, ensuring every asset is robust, scalable, and fully AI/ML ready.
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 Integrate diverse new data sources to enrich our analytical capabilities and provide the complex datasets required for advanced machine learning.
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 Collaborate across engineering and product teams to ensure application designs support sophisticated reporting and real-time AI features.
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 Manage and optimise ELT pipelines that serve as the single source of truth for our Finance, Operations, and Marketing teams.
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 Champion technical standards by mentoring junior engineers and driving best practices in data governance and quality assurance.
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 Pioneer feature engineering pipelines that allow us to challenge the status quo and deliver refreshing, data-led solutions to our customers.
 
 
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 We're Looking For Someone Who Is
 
 
 
 <ul>
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 A seasoned data expert with 3+ years of experience in analytics or data engineering, specifically modeling and transforming data using tools like dbt.
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 Technically proficient in cloud environments, with hands-on experience using Snowflake or Databricks to manage large-scale data assets.
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 Experienced in building ML features, with a passion for creating the infrastructure that makes artificial intelligence possible.
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 Adaptable and curious, ideally bringing familiarity with various programming languages and an interest in evaluating new tools to drive AI adoption.
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 A proactive problem solver who might have experience with real-time streaming (like Apache Flink) or a background in the insurance domain.
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 A relatable communicator who can translate complex technical architecture into plain English for stakeholders across the business.
 
 
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 We know it's tough, but please try to avoid the confidence gap. You don't have to match all the bullet points above to be considered for this role.
 
 
 We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.
 
 
 
 Ready to build the future of insurance?
 
 
 
 If you&rsquo;re a tech-minded engineer who thrives on complexity and wants to see your code drive real-world impact, we want to hear from you. At Simply Business, we&rsquo;ve moved past legacy constraints&mdash;we&rsquo;re building a high-scale, event-driven ecosystem where your work on AI-ready data models will directly protect over 900,000 customers. Join a team where your expertise is celebrated, your development is prioritised, and your technical vision helps us redefine what&rsquo;s possible in Insurtech.
 
 
 
 Apply now to start your journey with SB
 
 
 
 
 What Are The Benefits Of Working At Simply Business
 
 
 
 <ul>
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 we offer a great work-life balance where workloads are manageable and everyone has the flexibility to work hybrid
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 <li>
 on top of the 25 days annual leave (plus bank holidays), we offer the option to buy five more days of holiday with your flexible benefits
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 our flexible parental leave allows you to approach an important time how you want - with six months full pay to the primary caregiver and four weeks full pay if you're the secondary caregiver
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 our life event leave is an extra days leave every two years for those big moments in your life like moving house or your birthday. And our long-serving employees get a two week paid sabbatical after five years of service, then four weeks off after ten years of service
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 private medical insurance through BUPA, that covers any pre-existing condition is a core benefit. Plus a health cash plan that covers your everyday medical expenses
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 we offer a competitive salary based on your experience and the current market. Plus the potential to earn an annual bonus based on performance
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 access to tools to support your personal development on our dedicated learning platform. As well as support for your mental health with access to counselling
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 we match what you put into your pension up to five per cent. And pass on a tax-free sum that's four times your basic salary with our life assurance policy, with the option to increase it to ten times through our flexible benefit scheme
 </li>
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 our salary sacrifice car scheme gives you the option to buy a brand new, fully insured, and maintained car for a convenient fixed monthly amount taken from your gross salary (after 6 months service)
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 our flexible benefits scheme gives you an allocated amount to use each year on benefits like critical illness cover, dental insurance, travel insurance, or a gym membership
 
 
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 </ul>
 Ready to join us and drive our success as a high-performing team? Apply today.
 
 
 
 Employment Practices
 
 
 
 Simply Business is committed to providing equality and opportunities for all employees and candidates considering a career with us. We offer a workplace where colleagues are treated with respect and dignity. We don&rsquo;t (and won&rsquo;t) discriminate either directly or indirectly on the grounds of race, colour, religion, belief, political opinion, disability, nationality, ethnic origin, sex, sexual orientation or relationship status at any stage of the hiring process or during the course of your employment.
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Senior Analytics Engineer

Join Simply Business and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Simply Business

About Company

Licensed Service Supervisor

Senior Analytics Engineer