Urwah Admin

SITA

<div>
 
 Overview
 
 
 
 WELCOME TO SITA
 
 
 At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
 
 
 You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a
 
 Great Place to Work
 
 &reg; by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
 
 
 Are you ready to love your job?
 
 
 The adventure begins right here, with you, at SITA.
 
 
 
 About The Role &amp; Team
 
 
 
 
 
 
 
 Site Reliability Engineer/ Expert/ Specialist you will be responsible for the proactive support of products so that there is high product performance that is continuously improved. Responsible for identifying and resolving the root causes of operational incidents, implementing solutions to improve stability and prevent recurrence. Manages the creation and maintenance of the event catalog to trigger events and develop both manual remediation approaches and automated workflows to resolve alerts. Oversee the deployment of IT services and solutions ensuring successful integration with minimal disruption. Focuses on operational automation and integration to enhance efficiency and collaboration between development and operations within service operations.
 
 
 
 
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Define, build, and maintain support systems to ensure high availability and performance.
 </li>
 <li>
 Handle complex cases for the PSO.
 </li>
 <li>
 Implement automation for system provisioning, self-healing, auto-recovery, deployment, and monitoring.
 </li>
 <li>
 Perform incident response and root cause analysis (RCA) for critical system failures.
 </li>
 <li>
 Monitor system performance and establish Service-Level Indicators (SLIs) and Service-Level Objectives (SLOs).
 </li>
 <li>
 Collaborate with Development and Operations to integrate reliability best practices, including zero-downtime architecture.
 </li>
 <li>
 Proactively identify and remediate performance issues.
 </li>
 <li>
 Work closely with Product T&amp;E, ICE, and Service Architects for new product productization as SGS technical expert.
 </li>
 <li>
 Coordinate with internal and external stakeholders to improve service performance and ensure high availability.
 </li>
 <li>
 Ensure Operations readiness to support new products.
 </li>
 <li>
 Accountable within SGS for in-scope product availability and performance.
 </li>
 <li>
 Problem Management
 </li>
 <li>
 Conduct thorough problem investigations and root cause analyses to diagnose recurring incidents and service disruptions.
 </li>
 <li>
 Coordinate with Incident Management teams and collaborate with PSOs and Engineering/Product teams to implement permanent solutions.
 </li>
 <li>
 Monitor effectiveness of problem resolution activities and provide regular reporting to ensure continuous improvement.
 </li>
 <li>
 Event Management
 </li>
 <li>
 Define, build, and maintain an event catalog specifying active events, thresholds, and remediation actions; optimize it for efficiency.
 </li>
 <li>
 Develop event response protocols, provide training, and ensure efficient incident handling.
 </li>
 <li>
 Customer &amp; Operational Support
 </li>
 <li>
 Collaborate with Customer Success Managers to implement initiatives that enhance customer satisfaction and retention.
 </li>
 <li>
 Prepare reports, documentation, and communication materials covering customer metrics, updates, and product changes.
 </li>
 <li>
 Identify and implement improvements in internal processes and workflows.
 </li>
 <li>
 Contribute to knowledge management resources such as FAQs and training materials.
 </li>
 <li>
 Data Steward Responsibilities
 </li>
 <li>
 Implement data governance policies defined by the Data Owner and ensure adherence to standards.
 </li>
 <li>
 Monitor data quality, consistency, and compliance on an ongoing basis.
 </li>
 <li>
 Act as a Subject Matter Expert (SME) for data within the assigned area, providing guidance and answering queries.
 
 
 </li>
 </ul>
 
 
 
 
 
 Who You Are
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or a related field.
 </li>
 <li>
 5+ years of experience in IT operations, service management, or infrastructure management, including roles such as Site Reliability Engineer, Problem Manager, or DevOps Manager.
 </li>
 <li>
 Proven experience managing high-availability systems and ensuring operational reliability.
 </li>
 <li>
 Extensive experience in root cause analysis (RCA), incident management, and developing permanent solutions for recurring service disruptions.
 </li>
 <li>
 Hands-on experience with CI/CD pipelines, automation, system performance monitoring, and infrastructure as code (IaC).
 </li>
 <li>
 Strong background in collaborating with cross-functional teams (Development, Operations, Engineering, etc.) to improve operational processes and service delivery.
 </li>
 <li>
 Experience managing deployments, conducting risk assessments, and optimizing event and problem management processes.
 </li>
 <li>
 Familiarity with cloud technologies, containerization, and scalable architectures, including zero-downtime deployment strategies.
 
 
 </li>
 </ul>
 
 Technical Skills (Must-to-Have)
 
 
 
 <ul>
 <li>
 Strong AKS &amp; On prem K8s skills and experience.
 </li>
 <li>
 Scripting (Ansible &amp; Bash, Python - combination of anything would be great),
 </li>
 <li>
 Automation,
 </li>
 <li>
 CI/CD pipeline,
 </li>
 <li>
 Terraform exposure,
 </li>
 <li>
 Azure (or) AWS skill.
 </li>
 <li>
 Basic DB skills.
 </li>
 <li>
 Strong problem-solving skills &amp; quick learner.
 </li>
 <li>
 SRE mindset.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 WHAT WE OFFER
 
 
 We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 🏡
 
 Flex Week:
 
 Work from home up to 2 days/week (depending on your team's needs)
 
 
 ⏰
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 🌎
 
 Flex-Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 🌿
 
 Employee Wellbeing:
 
 We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 🚀
 
 Professional Development:
 
 At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From
 
 LinkedIn Learning, Microsoft's Enterprise Skills Initiative,
 
 and
 
 Airport Council International
 
 -available to all employees-to specialized solutions like
 
 Pluralsight
 
 for technology upskilling,
 
 Harvard Business Publishing
 
 for people leadership,
 
 Stanford
 
 for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
 
 
 🙌
 
 Competitive Benefits:
 
 Competitive benefits that make sense with both your local market and employment status.
 
 
 
 SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
 
</div>

Expert Service Operations (PCNSE Certificate is a Must)

<div>
 
 Overview
 
 
 
 WELCOME TO SITA
 
 
 At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
 
 
 You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a
 
 Great Place to Work
 
 &reg; by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
 
 
 Are you ready to love your job?
 
 
 The adventure begins right here, with you, at SITA.
 
 
 
 About The Role &amp; Team
 
 
 
 The
 
 Senior Specialist &ndash; Service Operations
 
 is a highly experienced operational engineer within
 
 PSO PAX
 
 , responsible for
 
 end‑to‑end technical ownership
 
 ,
 
 advanced troubleshooting
 
 , and
 
 operational excellence
 
 across mission‑critical passenger processing systems.
 
 
 This role goes beyond execution of SOPs. Senior Specialists act as
 
 technical anchors
 
 within the Service Operations team, leading investigations, mentoring Specialists, driving automation and problem management, and partnering closely with
 
 SRE, Engineering, and Field Operations
 
 to improve system reliability and reduce operational risk.
 
 
 
 What You Will Do
 
 
 
 
 Advanced Operational Ownership
 
 
 
 <ul>
 <li>
 Own complex and high‑impact incidents across PAX applications (SBD, CUPPS, Touchpoints, Smart Path, Flex, Maestro).
 </li>
 <li>
 Act as technical lead during Major Incidents (P1/P2), driving investigation, coordination, and recovery.
 </li>
 <li>
 Validate incident quality, escalation paths, and technical accuracy before handover to SRE or Engineering.
 </li>
 <li>
 Proactively identify operational risks and stability gaps based on incident trends and telemetry.
 
 
 </li>
 </ul>
 
 Deep Application &amp; System Troubleshooting
 
 
 
 <ul>
 <li>
 Perform advanced root cause analysis across:
 </li>
 <ul>
 <li>
 Application stacks
 </li>
 <li>
 Middleware and integrations
 </li>
 <li>
 Backend services and databases
 </li>
 <li>
 Hardware interfaces and external airport systems
 </li>
 </ul>
 <li>
 Own the end‑to‑end technical narrative of incidents and problems (what failed, why, how it propagates).
 </li>
 <li>
 Support and sometimes lead post‑incident reviews, ensuring clear corrective and preventive actions.
 </li>
 <li>
 Serve as escalation point for Specialists during complex or ambiguous technical issues.
 
 </li>
 </ul>
 
 Automation, Scripting &amp; Reliability Engineering
 
 
 
 <ul>
 <li>
 Design and maintain production‑grade automation using PowerShell (primary) and Python (preferred).
 </li>
 <li>
 Lead automation initiatives such as:
 </li>
 <ul>
 <li>
 Proactive health checks
 </li>
 <li>
 Self‑healing workflows
 </li>
 <li>
 Noise reduction and false‑alert elimination
 </li>
 </ul>
 <li>
 Partner with SRE teams to translate operational pain points into automation or platform improvements.
 </li>
 <li>
 Review and improve scripts created by Specialists to ensure quality, safety, and reusability.
 
 </li>
 </ul>
 
 Operational Excellence &amp; Continuous Improvement
 
 
 
 <ul>
 <li>
 Own or co‑own Problem Records for recurring or systemic issues.
 </li>
 <li>
 Drive SOP, runbook, and knowledge base improvements with a focus on:
 </li>
 <ul>
 <li>
 Clarity
 </li>
 <li>
 Reusability
 </li>
 <li>
 Shift‑left enablement
 </li>
 </ul>
 <li>
 Contribute to standardization initiatives across PSO PAX, supporting the broader TOM and DevOps direction.
 </li>
 <li>
 Support deployment readiness and operational validation activities where required, in alignment with PSO PAX expectations.
 
 </li>
 </ul>
 
 Coaching, Mentorship &amp; Leadership
 
 
 
 <ul>
 <li>
 Mentor and coach Service Operations Specialists:
 </li>
 <ul>
 <li>
 Troubleshooting approach
 </li>
 <li>
 Log analysis
 </li>
 <li>
 Incident documentation quality
 </li>
 </ul>
 <li>
 Act as a role model for operational discipline, ownership, and technical rigor.
 </li>
 <li>
 Support Service Operations Managers with technical insight, risk assessment, and decision support.
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 WHO YOU ARE
 
 
 
 Technical Skills
 
 
 
 <ul>
 <li>
 5+ years of experience in:
 </li>
 <ul>
 <li>
 Service operations
 </li>
 <li>
 Application support
 </li>
 <li>
 Systems or platform operations
 </li>
 </ul>
 <li>
 Strong scripting expertise:
 </li>
 <ul>
 <li>
 PowerShell (expert)
 </li>
 <li>
 Python (strongly preferred)
 </li>
 </ul>
 <li>
 Deep understanding of:
 </li>
 <ul>
 <li>
 Distributed application architectures
 </li>
 <li>
 API‑based integrations
 </li>
 <li>
 Windows‑based environments (Linux beneficial)
 </li>
 </ul>
 <li>
 Hands‑on experience with monitoring and endpoint tools (e.g., Nexthink, DEX, EDR, observability platforms).
 
 </li>
 </ul>
 
 Operational &amp; Leadership Mindset
 
 
 
 <ul>
 <li>
 Proven ability to lead complex troubleshooting efforts under pressure.
 </li>
 <li>
 Strong ITIL knowledge with practical application in Major Incident and Problem Management.
 </li>
 <li>
 Ability to balance short‑term recovery with long‑term reliability improvements.
 </li>
 <li>
 High standards for documentation, automation quality, and operational consistency.
 
 
 </li>
 </ul>
 
 Behavioral &amp; Soft Skills
 
 
 
 <ul>
 <li>
 Clear technical communicator, capable of explaining complex failures to both technical and non‑technical stakeholders.
 </li>
 <li>
 Ownership‑driven, proactive, and improvement‑oriented.
 </li>
 <li>
 Trusted technical advisor within Service Operations and across PSO PAX.
 
 
 </li>
 </ul>
 
 Education &amp; Qualifications
 
 
 
 Degree or equivalent Diploma / Certificate in Computer Science Electronic Engineering or equivalent Telecommunications in-country qualification.- Recognized industry certifications such as MCSE MCITP CCNA/CCNP RHSCA AIX Advanced- ITIL Foundation Certificate
 
 
 
 What We Offer
 
 
 
 We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 🏡
 
 Flex Week:
 
 Work from home up to 2 days/week (depending on your team's needs)
 
 
 ⏰
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 🌎
 
 Flex-Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 🌿
 
 Employee Wellbeing:
 
 We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 🚀
 
 Professional Development:
 
 At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From
 
 LinkedIn Learning, Microsoft's Enterprise Skills Initiative,
 
 and
 
 Airport Council International
 
 -available to all employees-to specialized solutions like
 
 Pluralsight
 
 for technology upskilling,
 
 Harvard Business Publishing
 
 for people leadership,
 
 Stanford
 
 for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
 
 
 🙌
 
 Competitive Benefits:
 
 Competitive benefits that make sense with both your local market and employment status.
 
 
 
 SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
 
</div>

Senior Specialist Service Operations (Windows | Linux | Application , OS & Infrastructure Support)

<div>
 
 Overview
 
 
 
 WELCOME TO SITA
 
 
 At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
 
 
 You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a
 
 Great Place to Work
 
 &reg; by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
 
 
 Are you ready to love your job?
 
 
 The adventure begins right here, with you, at SITA.
 
 
 
 About The Role &amp; Team
 
 
 
 We are looking for a Senior Cloud Administrator with strong expertise in Microsoft Azure to design, implement, and operate scalable and secure cloud environments. The role combines hands-on administration with architectural thinking, focusing on automation, infrastructure-as-code, and operational excellence.
 
 
 As part of an international engineering team, you will help build and maintain reliable cloud platforms that support modern applications and services across the organization.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Design, implement, and maintain cloud infrastructure in Microsoft Azure.
 </li>
 <li>
 Administer Azure environments including networking, compute, storage, and identity services.
 </li>
 <li>
 Implement Infrastructure-as-Code using Terraform to ensure reproducible and scalable environments.
 </li>
 <li>
 Automate operational processes and deployment workflows using GitHub and CI/CD pipelines.
 </li>
 <li>
 Design and maintain backup, disaster recovery, and high-availability strategies.
 </li>
 <li>
 Implement and manage monitoring, alerting, and logging solutions to ensure platform reliability.
 </li>
 <li>
 Troubleshoot cloud infrastructure issues and support application teams in resolving operational challenges.
 </li>
 <li>
 Contribute to cloud architecture improvements, security best practices, and cost optimization.
 </li>
 <li>
 Document infrastructure, procedures, and operational standards.
 
 
 </li>
 </ul>
 
 Must-to-Have Skills
 
 
 
 
 WHO YOU ARE
 
 
 
 <ul>
 <li>
 Strong hands-on experience with Microsoft Azure cloud services
 </li>
 <li>
 Experience designing and administering Azure-based infrastructure
 </li>
 <li>
 Solid experience with Terraform and Infrastructure-as-Code practices
 </li>
 <li>
 Experience using GitHub for version control and CI/CD workflows
 </li>
 <li>
 Knowledge of automation and scripting (PowerShell, Bash, or Python)
 </li>
 <li>
 Experience with cloud monitoring and observability tools
 </li>
 <li>
 Experience implementing backup and disaster recovery solutions
 </li>
 <li>
 Strong understanding of networking concepts, security, and identity management in cloud environments
 
 
 </li>
 </ul>
 
 Nice-to-Have Skills
 
 
 
 <ul>
 <li>
 Experience with Azure DevOps or GitHub Actions
 </li>
 <li>
 Knowledge of container technologies (Docker, Kubernetes, AKS)
 </li>
 <li>
 Experience with cloud security frameworks and compliance
 </li>
 <li>
 Familiarity with cost optimization and FinOps practices
 </li>
 <li>
 Experience working in international distributed teams
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Experience &amp; Education
 
 
 
 <ul>
 <li>
 6+ years of experience in cloud administration, infrastructure engineering, or related roles
 </li>
 <li>
 Proven experience operating and designing Azure-based environments
 </li>
 <li>
 Degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
 </li>
 <li>
 Relevant cloud certifications (e.g., Azure Administrator or Azure Solutions Architect) are a plus
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Ability to work independently and take ownership of infrastructure components
 </li>
 <li>
 Strong communication skills in English
 </li>
 <li>
 Collaborative mindset and ability to work in distributed international teams
 </li>
 <li>
 Proactive approach to automation and continuous improvement
 
 
 </li>
 </ul>
 
 Working Environment
 
 
 
 You will work in a distributed engineering environment with teams located in Germany, Egypt, and Jordan. The role offers opportunities to contribute to modern cloud platforms, automation initiatives, and scalable infrastructure supporting multiple digital products.
 
 
 
 What We Offer
 
 
 
 We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 🏡
 
 Flex Week:
 
 Work from home up to 2 days/week (depending on your team's needs)
 
 
 ⏰
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 🌎
 
 Flex-Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 🌿
 
 Employee Wellbeing:
 
 We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 🚀
 
 Professional Development:
 
 At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From
 
 LinkedIn Learning, Microsoft's Enterprise Skills Initiative,
 
 and
 
 Airport Council International
 
 -available to all employees-to specialized solutions like
 
 Pluralsight
 
 for technology upskilling,
 
 Harvard Business Publishing
 
 for people leadership,
 
 Stanford
 
 for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
 
 
 🙌
 
 Competitive Benefits:
 
 Competitive benefits that make sense with both your local market and employment status.
 
 
 
 SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
 
</div>

Senior Cloud Administrator Azure (Site Reliability Engineer)

Join SITA and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

SITA

About Company

Site Reliability Engineer/ Expert/ Specialist (DevOps Eng)

Expert Service Operations (PCNSE Certificate is a Must)

Senior Specialist Service Operations (Windows | Linux | Application , OS & Infrastructure Support)

Senior Cloud Administrator Azure (Site Reliability Engineer)