Urwah Admin

SITA

<div>
 
 
 WELCOME TO
 
 
 
 
 SITA
 
 
 
 
 &nbsp;&nbsp;
 
 
 
 
 We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world&rsquo;s air travel industry.
 
 
 
 
 You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
 
 
 
 
 Are you ready to love your job? The adventure begins right here, with you, at SITA.
 
 
 
 &nbsp;
 
 
 
 
 
 As per our career framework, the Job Title for this role is: Field Engineer
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 ABOUT THE ROLE &amp; TEAM
 
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 As a Field Engineer, you will play a key role in supporting SITA&rsquo;s competitive edge and business growth by delivering high-quality technical field services support for our customers at airports and on-site locations. You will be responsible for executing all scheduling all field services dispatch and management activities in line with SITA&rsquo;s standards and procedures, ensuring exceptional customer satisfaction through top-tier maintenance and on-site support. Additionally, you will coordinate field engineer assignments, ensuring the right resources are deployed to the right tasks at the right time.&nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 Allocate field resources, such as vehicles, tools, and equipment, ensuring that engineers are properly equipped for their assignments.
 
 </li>
 <li>
 
 Manage and optimize daily schedules for field engineers to ensure efficient resource utilization and timely job completion.
 
 </li>
 <li>
 
 Track the location and status of field engineers in real time to ensure job progress and address any delays or issues.
 
 </li>
 <li>
 
 Use dispatch software to optimize routes, minimizing travel time and fuel costs while improving service efficiency.
 
 </li>
 <li>
 
 Act as the central communication point between customers, field engineers, and internal teams, providing clear and timely updates, including service schedules.
 
 </li>
 <li>
 
 Prioritize service requests based on urgency, customer impact, and engineers' availability, ensuring that high-priority jobs are handled promptly.
 
 </li>
 <li>
 
 Handle unexpected issues, such as delays, customer cancellations, or equipment shortages, by making real-time adjustments to the schedule.
 
 </li>
 <li>
 
 Ensure that all service activities are accurately documented in the field service management system for tracking and reporting purposes.
 
 </li>
 <li>
 
 Monitor performance metrics, such as response time, job completion rate, and first-time fix rate, to ensure service quality.
 
 </li>
 <li>
 
 Strictly adhere to standard protocols and applicable rules and regulations.
 
 </li>
 <li>
 
 Provide administrative support to engineers by ensuring they have accurate schedules, job details, and required materials.
 
 </li>
 <li>
 
 Maintain accurate records of job assignments, schedule changes, and service outcomes for reporting and analysis purposes.
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 
 ABOUT YOUR SKILLS
 
 
 
 
 
 
 
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in Computer Science, Electronic Engineering, or an equivalent recognized IT qualification.
 
 </li>
 <li>
 
 Minimum 2 years' experience in onsite IT support, including incident support for items such as PCs, printers, and LAN/WAN equipment.
 
 </li>
 <li>
 
 Proven ability to deliver IT services to external customers in line with Service Level Agreements (SLAs).
 
 </li>
 <li>
 
 Proficiency in Field Service Management and Customer Relationship Management (CRM) tools.
 
 </li>
 <li>
 
 Strong data analysis skills to support technical decisions and reporting.
 
 </li>
 <li>
 
 Demonstrated strengths in time management, problem-solving, communication, and collaboration.
 
 </li>
 <li>
 
 Working knowledge of compliance, risk management, conflict resolution, and stakeholder engagement in IT service environments.
 
 
 
 &nbsp;
 
 </li>
 </ul>
 
 
 
 
 NICE-TO-HAVE
 
 
 
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 Experience in the Airport or Airline industry.
 
 </li>
 </ul>
 
 
 
 &nbsp;
 
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 🏡
 
 
 
 
 
 
 
 
 
 
 
 Flex Week:
 
 
 
 
 
 Work from home up to 2 days/week (depending on your team&rsquo;s needs)
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 ⏰
 
 
 
 
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 🌎
 
 
 
 
 
 Flex Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 🌿
 
 
 
 
 
 Employee Wellbeing:
 
 
 
 
 
 We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 🚀
 
 
 
 
 
 Professional Development
 
 
 
 
 
 : Level up your skills with our training platforms, including LinkedIn Learning!
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 🙌🏽
 
 
 
 
 
 Competitive Benefits
 
 
 
 
 
 : Competitive benefits that make sense with both your local market and employment status.&nbsp;
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
 
 
 
 
 
 &nbsp;
 
 
 
</div>

Workforce Dispatcher (Service Desk)

<div>
 
 
 WELCOME TO
 
 
 
 
 SITA
 
 
 
 
 &nbsp;&nbsp;
 
 
 
 
 At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
 
 
 
 
 You&rsquo;ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don&rsquo;t just move the world forward&amp;mdash;we&rsquo;re proud to be recognized as a
 
 Great Place to Work&reg;
 
 by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
 
 
 
 
 Are you ready to love your job?
 
 
 
 
 The adventure begins right here, with you, at SITA.
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 ABOUT THE ROLE &amp; TEAM
 
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 The Software Development Manager is a hands-on technical leader responsible for the design, development, and maintenance of enterprise software systems and integrations using Java, CoolGen, and API-based web services. This role combines strong individual technical contribution with leadership of a small, high-impact engineering team. The manager oversees the full software development lifecycle, from architecture and coding to deployment and operational support, ensuring reliable, secure, and scalable solutions that align with organizational standards.
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 &nbsp;
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 Lead day-to-day development and integration activities while contributing directly to hands-on coding and solution design.
 
 </li>
 <li>
 
 Design, build, and maintain&nbsp;
 
 APIs
 
 &nbsp;and integration services that connect enterprise systems and eServices.
 
 </li>
 <li>
 
 Collaborate closely with DevOps engineers to ensure seamless build automation, deployment pipelines, and production reliability.
 
 </li>
 <li>
 
 Develop new system features and enhancements, ensuring high performance, maintainability, and security.
 
 </li>
 <li>
 
 Perform system troubleshooting and root-cause analysis, applying permanent fixes and performance optimizations.
 
 </li>
 <li>
 
 Establish and enforce software development standards, API security practices, and version-control discipline.
 
 </li>
 <li>
 
 Conduct technical reviews of code, architecture, and deployment processes to maintain consistency and quality.
 
 </li>
 <li>
 
 Ensure compliance with internal governance, cybersecurity, and data-protection requirements.
 
 </li>
 <li>
 
 Work closely with cross-functional teams to plan releases, coordinate deployments, and ensure service continuity.
 
 </li>
 <li>
 
 Stay current with emerging technologies and recommend improvements to enhance delivery efficiency and system reliability
 
 
 .
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 
 ABOUT YOUR SKILLS
 
 
 
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in&nbsp;Computer Science,&nbsp;Software Engineering, or a related field in Information Technology.
 
 </li>
 <li>
 
 Minimum of 7 years&nbsp;of experience in software development and system integration for enterprise environments.
 
 </li>
 <li>
 
 Proven ability to combine hands-on technical work with coordination of small, multidisciplinary engineering teams.
 
 </li>
 <li>
 
 Hands-on leadership style with strong technical credibility and attention to detail.
 
 </li>
 <li>
 
 Excellent communication and coordination skills, particularly in cross-functional technical environments.
 
 </li>
 <li>
 
 Demonstrated success delivering robust and secure software and integration solutions in production environments.&nbsp;
 
 </li>
 <li>
 
 Proactive and solution-oriented mindset with a focus on reliability, scalability, and long-term maintainability.
 
 </li>
 <li>
 
 Ability to balance development, deployment, and operational responsibilities effectively within a small, agile team.
 
 
 
 &nbsp;
 
 
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 
 CORE TECHNICAL COMPETENCIES
 
 
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 Strong proficiency in&nbsp;Java,&nbsp;CoolGen, and enterprise integration frameworks.
 
 </li>
 <li>
 
 Expert-level experience in&nbsp;API&nbsp;and&nbsp;web service&nbsp;development.
 
 </li>
 <li>
 
 Solid understanding of&nbsp;microservices,&nbsp;SOA, and&nbsp;API lifecycle management.
 
 </li>
 <li>
 
 Competence in&nbsp;database design,&nbsp;data integration, and&nbsp;system performance optimization.
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 🏡
 
 
 
 
 
 Flex Week:
 
 Work from home up to 2 days/week (depending on your team&rsquo;s needs)
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 ⏰
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 🌎
 
 Flex Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 🌿
 
 Employee Wellbeing:
 
 We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 🚀
 
 Professional Development
 
 : Level up your skills with our training platforms, including LinkedIn Learning!
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 🙌🏽
 
 Competitive Benefits
 
 
 
 
 
 : Competitive benefits that make sense with both your local market and employment status.&nbsp;
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 &nbsp;
 
 
 
</div>

Senior Manager Software Development

<div>
 
 
 WELCOME TO
 
 
 
 
 SITA
 
 
 
 
 &nbsp;&nbsp;
 
 
 
 
 At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
 
 
 
 
 You&rsquo;ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don&rsquo;t just move the world forward&amp;mdash;we&rsquo;re proud to be recognized as a
 
 Great Place to Work&reg;
 
 by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
 
 
 
 
 Are you ready to love your job?
 
 
 
 
 The adventure begins right here, with you, at SITA.
 
 
 
 
 &nbsp;
 
 
 
 
 
 As per our career framework, the Job Title for this role is: Analyst Service Transition
 
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 ABOUT THE ROLE &amp; TEAM
 
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 As an Analyst, you will identify and promote opportunities for continuous improvement in operational and process performance to strengthen SITA&rsquo;s competitive position and support business growth. You will ensure the delivery of high-quality Asset and Configuration Management services to SITA customers, in line with SITA standards and procedures, thereby maximizing customer satisfaction through first-class support and ensuring systems and products are properly deployed and configured.
 
 
 
 
 &nbsp;
 
 
 
 
 You will also participate in and coordinate the deployment of new operational support services, as well as improvements to existing ones. Additionally, you will provide configuration support for operations related to CMDB topologies and manage the end-to-end lifecycle of assets and configuration items, ensuring accurate population and maintenance of operational data within the CMDB.
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 &nbsp;
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 Provide support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
 
 </li>
 <li>
 
 Ensure adherence to the highest working standards for all incidents and requests by providing guidance, support and direct management.
 
 </li>
 <li>
 
 Ensure the shortest implementation times possible by initiating the timely escalations to specialized resolver groups inside and outside SITA according to the customer contracts SLAs and monitoring requirements.
 
 </li>
 <li>
 
 Perform all Change and Project Management activities according to SITA standards and procedures maximizing customer satisfaction and internal deliveries.
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 
 ABOUT YOUR SKILLS
 
 
 
 
 
 
 
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 Bachelor in Business Management, Computer Science or Electronic / Computer Engineering
 
 &nbsp;
 </li>
 <li>
 
 0-1 year of experience in the IT industry, including data and quality management
 
 </li>
 <li>
 
 0-1 year of experience in customer service within a global or service provider environment, with exposure to IT Service Management (ITSM) processes and concepts.
 
 </li>
 <li>
 
 0-1 analysis of project requirements, plans, and schedules.
 
 </li>
 <li>
 
 Strong operating knowledge of Microsoft Office products, with advanced skills in Excel and Microsoft Access are a must
 
 </li>
 <li>
 
 Proficiency in coding and scripting using Python is a must
 
 </li>
 <li>
 
 Strong understanding of ITSM best-practice processes, with focus in Configuration Management and Asset Management.
 
 </li>
 <li>
 
 Knowledge of IT Asset Management
 
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 
 
 NICE-TO-HAVE
 
 
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 Preferred technical knowledge &amp; Work experience in the following roles:
 
 <ul>
 <li>
 
 CMDB Manager/Analyst
 
 </li>
 <li>
 
 IT Asset Manager
 
 </li>
 <li>
 
 ITOM
 
 </li>
 </ul>
 </li>
 <li>
 
 ITIL Foundation and Project Management Certificates
 
 </li>
 <li>
 
 ServiceNow experience and 6 Sigma Lean knowledge
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 🏡
 
 
 
 
 
 Flex Week:
 
 Work from home up to 2 days/week (depending on your team&rsquo;s needs)
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 ⏰
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 
 
 
 &nbsp;
 
 
 
 🌎
 
 Flex Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 🌿
 
 Employee Wellbeing:
 
 We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 
 
 
 
 🚀
 
 Professional Development
 
 : Level up your skills with our training platforms, including LinkedIn Learning!
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 🙌🏽
 
 Competitive Benefits
 
 
 
 
 
 : Competitive benefits that make sense with both your local market and employment status.&nbsp;
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
 
 
 
 
 
 &nbsp;
 
 
 
</div>

Analyst, IT Asset Management

Join SITA and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

SITA

ABOUT_COMPANY

Workforce Dispatcher (Service Desk)

Senior Manager Software Development

Analyst, IT Asset Management