Urwah Admin

SITA Switzerland Sarl

<div>Overview:
<h2 class="jobSectionHeader"><b>WELCOME TO </b><b>SITA</b><b>
</b></h2><div>At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.</div><div></div><div><br>
You&rsquo;ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don&rsquo;t just move the world forward&mdash;we&rsquo;re proud to be recognized as a <b>Great Place to Work&reg;</b> by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.</div><div></div><div><br>
Are you ready to love your job?</div><div></div><div><br>
The adventure begins right here, with you, at SITA.</div><h2 class="jobSectionHeader"><b><br>
ABOUT THE ROLE &amp; TEAM</b></h2><div>
As a Business Development Manager, you will not only bring expertise in product strategy, commercial engagement, and customer-centric solutioning but also play a critical role in driving transformation and innovation within Communications Data Exchange Portfolio. Being able to successfully support Communications Data Exchange Portfolio&rsquo;s wider vision requires the ability to apply strategic skills such as Constructive Communication, Cross-functional Collaboration, Project Management, and Business Case Justification.</div><h2 class="jobSectionHeader"><b><br>
</b></h2><h2 class="jobSectionHeader"><b>
WHAT YOU&rsquo;LL DO</b></h2><ul><li>
Business growth. Work with Sales Reps to achieve profitable sales growth in the assigned Business Lines. Generate new leads and opportunities within assigned existing customer accounts via upsell and cross-sell including the identification of opportunities in new buying centers. Maintain a pipeline of qualified active opportunities and manage them to close. Ensure there is a strategic fit between the opportunity and SITA capabilities.</li><li>
Executive relationships. Increase the number and frequency of interactions with key customer and industry personnel especially executive buyers business partners and industry associations. Build trusted relationships with executive buyers across market segments customer accounts and vertical business areas.</li><li>
Highly targeted and measurable demand creation activities for a set of products within SITA Business Areas/Lines directly aligned with the attainment of specific objectives in a vertical segment or a geography. Work to raise prospect awareness and consideration through presentations webinars and other outreach events.</li><li>
Drive prospecting efforts with Sales Reps. Engage with Sales Reps in high &amp; early customer meetings to build pipeline in customer opportunity reviews and workshops and assist sales engineers with developing complex solutions to meet buyer needs.</li><li>
Pipeline acceleration and deal strategy. With Sales Reps drive the increase in the number and value of qualified sales opportunities for the assigned Business Area/Lines. With a view across multiple prospect interactions suggest tactics pricing competitive positioning and ideas for sales reps to incorporate into their selling strategies. Maintain a pipeline of qualified active opportunities and manage them to close. Accurately capture and report all aspects of account and opportunity information within a sales force automation application. Accurately report on forecast/pipeline.</li></ul><ul><li>
Execute Go to Market BU product plan, driving cross-functional collaboration across sales, product, and delivery teams</li><li>
Present and promote SITA&rsquo;s product portfolio to customers and partners</li><li>
Facilitate workshops and meetings to gather customer insights and feedback</li><li>
Support pre-sales activities including RFP responses and solution positioning</li><li>
Work with other units of SITA as needed to create an effective solution for the client</li><li>
Contribute to strategic account planning and long-term customer engagement</li><li>
Collaborate with account managers and product teams to shape solution strategy aligned with BU goals, customer needs and market trends.</li><li>
Ensure customer needs are translated into actionable product requirements</li></ul>
Qualifications:
<h2 class="jobSectionHeader"><b>ABOUT YOUR SKILLS</b></h2><ul><li>
7+ years proven success in generating revenue growth in a sales and/or business development role</li><li>
5+ years relevant industry and/or market segment experience</li><li>
5+ years relevant product experience preferred</li><li>
Tele prospecting background preferred</li><li>
Previous marketing experience desirable</li><li>
Track record of achieving/exceeding sales targets</li><li>
Track record of building client relationship at Senior Management level</li><li>
Track record of building and implementing business development plans incl. assessing analyzing tracking &amp; consolidating market data</li></ul><ul><li>
Experience in Telco/Technology specialized sales and commercial strategy development and execution</li><li>
Proven sales track record in the technology sector and be confident discussing Telco/Technology portfolio.</li><li>
Strong technical aptitude and ability to keep it simple.</li><li>
Strong communication and storytelling skills to influence stakeholders and customers</li><li>
Proven ability to collaborate across functions and lead cross-functional initiatives to achieve customer satisfaction and revenue growth</li><li>
Demonstrated ownership and adaptability in dynamic environments</li><li>
Ability to foster open communication and build trust with clients</li><li>
Commercial acumen and understanding of sales processes</li><li>
Demonstrated ability to apply Constructive Communication by shaping solution narratives that secured multimillion-dollar deals</li></ul><h2 class="jobSectionHeader"><b>
</b></h2><h2 class="jobSectionHeader"><b>
WHAT WE OFFER</b></h2><div>
We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.<br>
<br>
 Flex Week: Work from home up to 2 days/week (depending on your team&rsquo;s needs)<br>
<ul><li> Flex Day: Make your workday suit your life and plans.</li></ul>
 Flex Location: Take up to 30 days a year to work from any location in the world.<br>
 Employee Wellbeing: We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health &ndash; a personalized platform that supports a range of wellbeing needs.<br>
 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!<br>
 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.<br>
<br>
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.</div></div>

Business Development Manager (Experienced in Networking and Cybersecurity Domain)

<div>Overview:
<h2 class="jobSectionHeader"><b>WELCOME TO SITA</b></h2><div></div><div><br>
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.</div><div></div><div><br>
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a <b>Great Place to Work</b>&reg; by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.</div><div></div><div><br>
Are you ready to love your job?</div><div></div><div><br>
The adventure begins right here, with you, at SITA.</div><h2 class="jobSectionHeader"><b>
PURPOSE</b></h2><div>
This person is responsible for promoting SITA FOR AIRCRAFT&rsquo;s products and solutions to drive growth with existing customers and reach new customers in the aviation market (Airlines). Candidate will be tasked with uncovering, pursuing, and closing deals in assigned geography and/or accounts. This position is meant for an established professional that can deliver results in a dynamic environment.</div><h2 class="jobSectionHeader"><b>
KEY RESPONSIBILITIES</b></h2><ul><li>
Deliver yearly new business growth.</li><li>
Working with all relevant stakeholders to develop the solution target market, the unique value proposition and the differentiators.</li><li>
Promoting value and benefit of the solutions/product to customers.</li><li>
Acting as an authority to advise customers on the best match between SITA FOR AIRCRAFT solutions and business requirements.</li><li>
Identifying customer needs/drivers and providing feedback to SITA FOR AIRCRAFT Product Teams about solution requirements, issues and challenges to drive the market.</li><li>
Managing and maintaining excellent business relationships in assigned region.</li></ul>
Qualifications:
<h2 class="jobSectionHeader"><b>EXPERIENCE</b></h2><ul><li>
Minimum of 5+ years of relevant experience in the aviation/aerospace market.</li><li>
Strong understanding to be a Subject matter expert in Airline Operations Applications, Flight Operations, Efficiency and Optimization as well as Aircraft Communications.</li><li>
Experience selling solutions for the airline market in areas of Flight Operations solutions.</li><li>
Proven experience working in complex, multi-cultural and highly matrixed organizations.</li><li>
Experience of interfacing directly with senior levels of management internally and externally.</li><li>
Proven experience in a customer-facing position and establishing customer relationships.</li></ul><h2 class="jobSectionHeader"><b>
KNOWLEDGE &amp; SKILLS</b></h2><ul><li>
Outstanding external and internal communication skills.</li><li>
Competitive knowledge of industry.</li><li>
Airline operations and applications product / solution knowledge.</li><li>
Airline operations processes experience.</li><li>
Strong consultative approach.</li><li>
Commercially minded, driven by results.</li><li>
Team player.</li></ul><h2 class="jobSectionHeader"><b>
EDUCATION &amp; QUALIFICATIONS</b></h2><ul><li>
Solid academic qualifications are preferred in both technical and commercial domains, or equivalent business experience.</li></ul><h2 class="jobSectionHeader"><b>
WHAT WE OFFER</b></h2><div>
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div><br>
 <b>Flex Week:</b> Work from home up to 2 days/week (depending on your team's needs)</div><div></div><ul><li><br>
<b>Flex Day:</b> Make your workday suit your life and plans.</li></ul><div></div><div><br>
 <b>Flex-Location:</b> Take up to 30 days a year to work from any location in the world.</div><div></div><div><br>
 <b>Employee Wellbeing:</b> We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.</div><div></div><div><br>
 <b>Professional Development:</b> At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From <b>LinkedIn Learning, Microsoft's Enterprise Skills Initiative, </b>and <b>Airport Council International </b>-available to all employees-to specialized solutions like <b>Pluralsight </b>for technology upskilling, <b>Harvard Business Publishing </b>for people leadership, <b>Stanford </b>for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.</div><div></div><div><br>
 <b>Competitive Benefits:</b> Competitive benefits that make sense with both your local market and employment status.</div><div></div><div><i><br>
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.</i></div></div><div></div>

Business Development Manager

<div>Overview:
<h2 class="jobSectionHeader"><b>WELCOME TO SITA</b></h2><div></div><div><br>
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.</div><div></div><div><br>
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a <b>Great Place to Work</b>&reg; by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.</div><div></div><div><br>
Are you ready to love your job?</div><div></div><div><br>
The adventure begins right here, with you, at SITA.</div><h2 class="jobSectionHeader"><b>
ABOUT THE ROLE &amp; TEAM</b></h2><div>
We are looking for a Senior Cloud Administrator with strong expertise in Microsoft Azure to design, implement, and operate scalable and secure cloud environments. The role combines hands-on administration with architectural thinking, focusing on automation, infrastructure-as-code, and operational excellence.</div><div>
As part of an international engineering team, you will help build and maintain reliable cloud platforms that support modern applications and services across the organization.</div><h1 class="jobSectionHeader"><b>
WHAT YOU'LL DO</b></h1><ul><li>
Design, implement, and maintain cloud infrastructure in Microsoft Azure.</li><li>
Administer Azure environments including networking, compute, storage, and identity services.</li><li>
Implement Infrastructure-as-Code using Terraform to ensure reproducible and scalable environments.</li><li>
Automate operational processes and deployment workflows using GitHub and CI/CD pipelines.</li><li>
Design and maintain backup, disaster recovery, and high-availability strategies.</li><li>
Implement and manage monitoring, alerting, and logging solutions to ensure platform reliability.</li><li>
Troubleshoot cloud infrastructure issues and support application teams in resolving operational challenges.</li><li>
Contribute to cloud architecture improvements, security best practices, and cost optimization.</li><li>
Document infrastructure, procedures, and operational standards.</li></ul><h1 class="jobSectionHeader"><b>
WHO YOU ARE</b></h1><h1 class="jobSectionHeader"><b>
Must-to-Have Skills</b></h1><ul><li>
Strong hands-on experience with <b>Microsoft Azure cloud services</b></li><li>
Experience designing and administering <b>Azure-based infrastructure</b></li><li>
Solid experience with <b>Terraform</b> and Infrastructure-as-Code practices</li><li>
Experience using <b>GitHub</b> for version control and CI/CD workflows</li><li>
Knowledge of <b>automation and scripting</b> (PowerShell, Bash, or Python)</li><li>
Experience with <b>cloud monitoring and observability tools</b></li><li>
Experience implementing <b>backup and disaster recovery solutions</b></li><li>
Strong understanding of <b>networking concepts, security, and identity management in cloud environments</b></li></ul><h1 class="jobSectionHeader"><b>
Nice-to-Have Skills</b></h1><ul><li>
Experience with <b>Azure DevOps or GitHub Actions</b></li><li>
Knowledge of <b>container technologies</b> (Docker, Kubernetes, AKS)</li><li>
Experience with <b>cloud security frameworks and compliance</b></li><li>
Familiarity with <b>cost optimization and FinOps practices</b></li><li>
Experience working in <b>international distributed teams</b></li></ul>
Qualifications:
<h1 class="jobSectionHeader"><b>Experience &amp; Education</b></h1><ul><li>
6+ years of experience in cloud administration, infrastructure engineering, or related roles</li><li>
Proven experience operating and designing Azure-based environments</li><li>
Degree in Computer Science, Information Technology, or a related field, or equivalent practical experience</li><li>
Relevant cloud certifications (e.g., Azure Administrator or Azure Solutions Architect) are a plus</li></ul><h1 class="jobSectionHeader"><b>
Soft Skills</b></h1><ul><li>
Strong analytical and problem-solving skills</li><li>
Ability to work independently and take ownership of infrastructure components</li><li>
Strong communication skills in English</li><li>
Collaborative mindset and ability to work in distributed international teams</li><li>
Proactive approach to automation and continuous improvement</li></ul><h1 class="jobSectionHeader"><b>
Working Environment</b></h1><div>
You will work in a distributed engineering environment with teams located in Germany, Egypt, and Jordan. The role offers opportunities to contribute to modern cloud platforms, automation initiatives, and scalable infrastructure supporting multiple digital products.</div><h2 class="jobSectionHeader"><b>
WHAT WE OFFER</b></h2><div></div><div><br>
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div><br>
 <b>Flex Week:</b> Work from home up to 2 days/week (depending on your team's needs)</div><div></div><ul><li><br>
<b>Flex Day:</b> Make your workday suit your life and plans.</li></ul><div></div><div><br>
 <b>Flex-Location:</b> Take up to 30 days a year to work from any location in the world.</div><div></div><div><br>
 <b>Employee Wellbeing:</b> We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.</div><div></div><div><br>
 <b>Professional Development:</b> At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From <b>LinkedIn Learning, Microsoft's Enterprise Skills Initiative, </b>and <b>Airport Council International </b>-available to all employees-to specialized solutions like <b>Pluralsight </b>for technology upskilling, <b>Harvard Business Publishing </b>for people leadership, <b>Stanford </b>for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.</div><div></div><div><br>
 <b>Competitive Benefits:</b> Competitive benefits that make sense with both your local market and employment status.</div><div></div><div><i><br>
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.</i></div></div><div></div>

Senior Cloud Administrator Azure (Site Reliability Engineer)

<div>Overview:
<h2 class="jobSectionHeader"><b>WELCOME TO SITA</b></h2><div></div><div><br>
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.</div><div></div><div><br>
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a <b>Great Place to Work</b>&reg; by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.</div><div></div><div><br>
Are you ready to love your job?</div><div></div><div><br>
The adventure begins right here, with you, at SITA.</div><h2 class="jobSectionHeader"><b>
ABOUT THE ROLE &amp; TEAM</b></h2><div>
We are looking for a Senior Cloud Administrator with strong expertise in Microsoft Azure to design, implement, and operate scalable and secure cloud environments. The role combines hands-on administration with architectural thinking, focusing on automation, infrastructure-as-code, and operational excellence.</div><div>
As part of an international engineering team, you will help build and maintain reliable cloud platforms that support modern applications and services across the organization.</div><h2 class="jobSectionHeader"><b>
WHAT YOU'LL DO</b></h2><ul><li>
Design, implement, and maintain cloud infrastructure in Microsoft Azure.</li><li>
Administer Azure environments including networking, compute, storage, and identity services.</li><li>
Implement Infrastructure-as-Code using Terraform to ensure reproducible and scalable environments.</li><li>
Automate operational processes and deployment workflows using GitHub and CI/CD pipelines.</li><li>
Design and maintain backup, disaster recovery, and high-availability strategies.</li><li>
Implement and manage monitoring, alerting, and logging solutions to ensure platform reliability.</li><li>
Troubleshoot cloud infrastructure issues and support application teams in resolving operational challenges.</li><li>
Contribute to cloud architecture improvements, security best practices, and cost optimization.</li><li>
Document infrastructure, procedures, and operational standards.</li></ul><h1 class="jobSectionHeader"><b>
WHO YOU ARE</b><br>
</h1><h1 class="jobSectionHeader"><b>
Must-to-Have Skills</b></h1><ul><li>
Strong hands-on experience with <b>Microsoft Azure cloud services</b></li><li>
Experience designing and administering <b>Azure-based infrastructure</b></li><li>
Solid experience with <b>Terraform</b> and Infrastructure-as-Code practices</li><li>
Experience using <b>GitHub</b> for version control and CI/CD workflows</li><li>
Knowledge of <b>automation and scripting</b> (PowerShell, Bash, or Python)</li><li>
Experience with <b>cloud monitoring and observability tools</b></li><li>
Experience implementing <b>backup and disaster recovery solutions</b></li><li>
Strong understanding of <b>networking concepts, security, and identity management in cloud environments</b></li></ul><h1 class="jobSectionHeader"><b>
Nice-to-Have Skills</b></h1><ul><li>
Experience with <b>Azure DevOps or GitHub Actions</b></li><li>
Knowledge of <b>container technologies</b> (Docker, Kubernetes, AKS)</li><li>
Experience with <b>cloud security frameworks and compliance</b></li><li>
Familiarity with <b>cost optimization and FinOps practices</b></li><li>
Experience working in <b>international distributed teams</b></li></ul>
Qualifications:
<h1 class="jobSectionHeader"><b>Experience &amp; Education</b></h1><ul><li>
8+ years of experience in cloud administration, infrastructure engineering, or related roles</li><li>
Proven experience operating and designing Azure-based environments</li><li>
Degree in Computer Science, Information Technology, or a related field, or equivalent practical experience</li><li>
Relevant cloud certifications (e.g., Azure Administrator or Azure Solutions Architect) are a plus</li></ul><h1 class="jobSectionHeader"><b>
Soft Skills</b></h1><ul><li>
Strong analytical and problem-solving skills</li><li>
Ability to work independently and take ownership of infrastructure components</li><li>
Strong communication skills in English</li><li>
Collaborative mindset and ability to work in distributed international teams</li><li>
Proactive approach to automation and continuous improvement</li></ul><h1 class="jobSectionHeader"><b>
Working Environment</b></h1><div>
You will work in a distributed engineering environment with teams located in Germany, Egypt, and Jordan. The role offers opportunities to contribute to modern cloud platforms, automation initiatives, and scalable infrastructure supporting multiple digital products.</div><div></div><h2 class="jobSectionHeader"><b><br>
WHAT WE OFFER</b></h2><div></div><div><br>
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div><br>
 <b>Flex Week:</b> Work from home up to 2 days/week (depending on your team's needs)</div><div></div><ul><li><br>
<b>Flex Day:</b> Make your workday suit your life and plans.</li></ul><div></div><div><br>
 <b>Flex-Location:</b> Take up to 30 days a year to work from any location in the world.</div><div></div><div><br>
 <b>Employee Wellbeing:</b> We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.</div><div></div><div><br>
 <b>Professional Development:</b> At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From <b>LinkedIn Learning, Microsoft's Enterprise Skills Initiative, </b>and <b>Airport Council International </b>-available to all employees-to specialized solutions like <b>Pluralsight </b>for technology upskilling, <b>Harvard Business Publishing </b>for people leadership, <b>Stanford </b>for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.</div><div></div><div><br>
 <b>Competitive Benefits:</b> Competitive benefits that make sense with both your local market and employment status.</div><div></div><div><i><br>
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.</i></div></div><div></div>

Senior Cloud Administrator Azure (Lead Site Reliability Engineer)

<div>Overview:
<h2 class="jobSectionHeader"><b>WELCOME TO SITA</b></h2><div></div><div><br>
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.</div><div></div><div><br>
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?</div><div></div><div><br>
Are you ready to love your job? The adventure begins right here, with you, at SITA.</div><h2 class="jobSectionHeader"><b>
ABOUT THE ROLE &amp; TEAM</b></h2><div>
The purpose of this job is to ensure customers maximize the value of products and services through effective onboarding, engagement, and adoption while driving process improvements and team success.</div><h2 class="jobSectionHeader"><b>
WHAT YOU'LL DO</b></h2><p><b>
Product Adoption</b></p><ul><li><p>
Develop and implement strategies to increase product usage and ensure full adoption by customers.</p></li><li><p>
Monitor and analyze product adoption metrics such as feature usage, user engagement, retention, and Time to Value (TTV).</p></li><li><p>
Provide personalized product education to customers, showcasing new features and updates to maximize value.</p></li><li><p>
Identify under-engaged customers and implement targeted interventions (e.g., training and support) to boost engagement.</p></li><li><p>
Collaborate with Customer Success teams to align on customer goals and product strategies, and relay customer insights to PSOs and BUs.</p></li><li><p>
Collect customer feedback to identify challenges, improvement areas, and opportunities to upsell or cross-sell additional features or services.</p></li><li><p>
Support the Customer Operations Manager in re-engaging under-utilizing customers.</p></li><li><p>
Manage risks by identifying and addressing potential issues impacting product adoption.</p></li><li><p>
Act as a functional Product SME, providing customers with setup and configuration support.</p></li><li><p>
Contribute to the creation of educational resources such as user guides, FAQs, and customer ROI insights.</p></li></ul><p><b>
Continuous Improvement</b></p><ul><li><p>
Ensure consistency and quality of customer data in the CRM system while analyzing customer trends and feedback to identify potential issues and areas for improvement.</p></li><li><p>
Track customer engagement and satisfaction metrics to assess account health, identify at-risk customers, and support retention strategies.</p></li><li><p>
Collaborate with Customer Success Managers to implement initiatives and execute customer success plans that enhance satisfaction and retention.</p></li><li><p>
Prepare reports, documentation, and communication materials to provide insights on customer metrics, updates, and product changes.</p></li><li><p>
Identify and implement opportunities to improve internal processes and workflows while contributing to knowledge management resources like FAQs and training materials.</p></li></ul><p><b>
Data Steward</b></p><ul><li><p>
Implement data governance policies defined by the Data Owner and ensure adherence to standards.</p></li><li><p>
Monitor data quality, consistency, and compliance on an ongoing basis.</p></li><li><p>
Act as a subject matter expert (SME) for data in their area, answering queries and guiding usage.</p></li></ul>
Qualifications:
<h2 class="jobSectionHeader"><b>WHO YOU ARE</b></h2><ul><li><p><b>
Educational Background</b></p><ul><li><p>
Bachelor&rsquo;s degree in Business, Marketing, Computer Science, or a related field.</p></li><li><p>
Master&rsquo;s degree in a relevant discipline (e.g., Business Administration, Product Management) is preferred but not required.</p></li></ul><p><b>
Certifications (Must Have)</b></p><ul><li><p>
ITIL (Information Technology Infrastructure Library) certification &ndash; minimum Foundation level.</p></li></ul><p><b>
Certifications (Optional / Preferred)</b></p><ul><li><p>
Project Management certifications such as PMP or PRINCE2.</p></li><li><p>
Certifications in product adoption or continuous improvement methodologies (e.g., Lean Six Sigma).</p></li><li><p>
Additional certifications in project management or data analysis are considered a plus.</p></li></ul><p><b>
Experience</b></p><ul><li><p>
2&ndash;4 years of experience in Customer Success, Product Adoption, or Account Management, preferably within SaaS, IT, or service industries.</p></li><li><p>
Proven track record of increasing product adoption and improving customer satisfaction through targeted initiatives.</p></li><li><p>
Experience analyzing customer data, tracking engagement metrics, and implementing process improvements to enhance the customer lifecycle.</p></li><li><p>
Hands-on experience with CRM systems and data analysis tools to identify trends and support retention strategies.</p></li><li><p>
Demonstrated ability to document workflows and align onboarding processes with the broader customer journey.</p></li></ul></li></ul><h2 class="jobSectionHeader"><b>
Functional skills</b></h2><ul><li>
Communication</li><li>
Teaching &amp; Training</li><li>
Problem Solving</li><li>
Stakeholder Management</li><li>
Project Management</li><li>
Collaboration</li><li>
Adaptability</li><li>
Content &amp; Knowledge Management</li></ul><h2 class="jobSectionHeader"><b>
Technical skills</b></h2><ul><li>
Knowledge of Products / Services</li><li>
Customer Relationship Management Tools</li><li>
Data Analytics</li></ul><h2 class="jobSectionHeader"><b>
WHAT WE OFFER</b></h2><div></div><div><br>
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div><br>
 <b>Flex Week:</b> Work from home up to 2 days/week (depending on your team's needs)</div><div></div><ul><li><br>
<b>Flex Day:</b> Make your workday suit your life and plans.</li></ul><div></div><div><br>
 <b>Flex-Location:</b> Take up to 30 days a year to work from any location in the world.</div><div></div><div><br>
 <b>Employee Wellbeing:</b> We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.</div><div></div><div><br>
 <b>Professional Development:</b> Level up your skills with our training platforms, including LinkedIn Learning!</div><div></div><div><br>
 <b>Competitive Benefits:</b> Competitive benefits that make sense with both your local market and employment status.</div><div></div><div><i><br>
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.</i></div></div>

Specialist Product Adoption

<div>Overview:
<h2 class="jobSectionHeader"><b>WELCOME TO SITA</b></h2><div></div><div><br>
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.</div><div></div><div><br>
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a <b>Great Place to Work</b>&reg; by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.</div><div></div><div><br>
Are you ready to love your job?</div><div></div><div><br>
The adventure begins right here, with you, at SITA.</div><h2 class="jobSectionHeader"><b>
PURPOSE</b></h2><div>
To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities.n- To provide the highest level of Service Operation availability ensuring Systems and Products are properly configured and maintained. n- To assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.</div><h2 class="jobSectionHeader"><b>
About the Role &amp; Team</b></h2><p>
Deliver operational support and proactive monitoring for Airport Hub (APH) infrastructure and related SITA services. The team ensures early detection of network issues, effective incident triage, and seamless customer service operations.</p><h2 class="jobSectionHeader"><b>
WHAT YOU'LL DO</b></h2><p><b>
Incident Management</b></p><ul><li>
Respond to incidents identified through monitoring tools or user reports.</li><li>
Provide Service Operations support in line with SLAs and customer agreements.</li><li>
Track and manage incidents using ServiceNow.</li><li>
Handle communications with customers and internal stakeholders.</li><li>
Provide L1&ndash;L2 technical support.</li><li>
Coordinate investigations and escalate to ISPs or vendors as needed.</li></ul><p><b>
Monitoring &amp; Performance Management</b></p><ul><li>
Use Ngoss and other monitoring tools to continuously supervise the messaging environment.</li><li>
Detect, analyze, and resolve performance issues proactively.</li></ul><p><b>
Troubleshooting &amp; Collaboration</b></p><ul><li>
Perform initial troubleshooting across connectivity components such as routers, switches, and firewalls.</li><li>
Escalate issues to higher support tiers and collaborate with infrastructure, network, application, and development teams to resolve cross‑functional incidents.</li></ul>
Qualifications:
<h2 class="jobSectionHeader"><b>WHO YOU ARE</b></h2><ul><li>
Good knowledge of networking protocols and technologies: TCP/IP, DNS, DHCP, BGP, OSPF, MPLS.</li><li>
Understanding of network security technologies: VPNs, firewalls, load balancers.</li><li>
Strong problem‑solving, communication, and teamwork skills.</li><li>
Experience with network monitoring tools (e.g., SolarWinds, Ngoss).</li><li>
Knowledge of security networking; hands-on experience is an advantage.</li><li>
Customer-focused mindset with proactive ownership.</li><li>
Ability to manage issues through to resolution.</li><li>
Willingness to work in a 24x7 shift environment.</li></ul><h2 class="jobSectionHeader"><b>
CORE COMPETENCIES</b></h2><ul><li>
Adhering to Principles &amp; Values</li><li>
Communication</li><li>
Creating &amp; Innovating</li><li>
Customer Focus</li><li>
Impact &amp; Influence</li><li>
Leading Execution</li><li>
Results Orientation</li><li>
Teamwork</li></ul><h2 class="jobSectionHeader"><b>
EDUCATION &amp; QUALIFICATIONS</b></h2><ul><li><p>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</p></li><li><p>
Certifications such as CCNA, JNCIP, or PCNSE are highly desirable.</p></li><li><p>
Fresh graduates with internship experience are welcome to apply (0&ndash;1 year of experience).</p></li></ul><h2 class="jobSectionHeader"><b>
WHAT WE OFFER</b></h2><div></div><div><br>
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div><br>
 <b>Flex Week:</b> Work from home up to 2 days/week (depending on your team's needs)</div><div></div><ul><li><br>
<b>Flex Day:</b> Make your workday suit your life and plans.</li></ul><div></div><div><br>
 <b>Flex-Location:</b> Take up to 30 days a year to work from any location in the world.</div><div></div><div><br>
 <b>Employee Wellbeing:</b> We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.</div><div></div><div><br>
 <b>Professional Development:</b> Level up your skills with our training platforms, including LinkedIn Learning!</div><div></div><div><br>
 <b>Competitive Benefits:</b> Competitive benefits that make sense with both your local market and employment status.</div><div></div><div><i><br>
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.</i></div></div><div></div>

Associate Specialist Service Operations (Network Service)

<div>Overview:
<h2 class="jobSectionHeader"><b>WELCOME TO SITA</b></h2><div></div><div><br>
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.</div><div></div><div><br>
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a <b>Great Place to Work </b>and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.</div><div></div><div><br>
Are you ready to love your job?</div><div></div><div><br>
The adventure begins right here, with you, at SITA.</div><h2 class="jobSectionHeader"><b>
About the Role &amp; Team</b></h2><div>
To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities.n- To provide the highest level of Service Operation availability ensuring Systems and Products are properly configured and maintained. n- To assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.</div><h2 class="jobSectionHeader"><b>
What You'll do</b></h2><div><b>
Messaging Environment Support &amp; Ownership</b></div><ul><li>
Manage messaging services such as middleware, Linux servers, SMTP (email), proxy servers, and other tools that enable reliable message delivery between systems.</li><li>
Ensure reliable message delivery between systems and support the stability and performance of SITA messaging systems</li><li>
Collaborate with other teams during system changes, upgrades, or issue resolution involving messaging components.</li></ul><p></p><div><b><br>
Monitoring &amp; Performance Management</b></div><ul><li>
Utilize Dynatrace and other tools to continuously monitor the messaging environment.</li><li>
Identify and proactively resolve performance issues or abnormalities.</li></ul><div></div><div><b><br>
Incident Management</b></div><ul><li>
Respond to incidents reported via monitoring platforms or user submissions.</li><li>
Provide Service Operations support in accordance with SLAs and customer expectations.</li><li>
Log, track, and update incidents using platforms like ServiceNow, ensuring timely resolution and clear communication.</li></ul><p></p><div><b><br>
Troubleshooting &amp; Collaboration</b></div><ul><li>
Troubleshoot a range of messaging-related issues, including connectivity, configuration, or performance problems.</li><li>
Collaborate with infrastructure, network, application, and development teams to resolve cross-system incidents.</li></ul><div></div><div><b><br>
Documentation &amp; Best Practices</b></div><ul><li>
Maintain and update documentation for processes, incident resolution steps, and environment configurations.</li><li>
Suggest improvements to system monitoring, alerting, and operational procedures.</li></ul>
Qualifications:
<h2 class="jobSectionHeader"><b>Who You Are</b></h2><div><b>
Must to have:</b></div><ul><li>
Solid experience with Linux (Red Hat) system administration.</li><li>
Strong knowledge of messaging technologies, ideally IBM MQ.</li><li>
Strong understanding of networking concepts including TCP/IP, DNS, routing, and basic connectivity troubleshooting.</li><li>
Practical experience using Dynatrace (or similar monitoring solutions) for diagnostics and performance analysis.</li><li>
Familiarity with SMTP and general email delivery protocols.</li></ul><div><b>
Nice to have:</b></div><br>
<div></div><ul><li>
Experience with proxy servers such as HA Proxy or MaxScale.</li><li>
Experience with relational databases (Oracle, MariaDB, SQL Server).</li><li>
Exposure to cloud environments (AWS or Azure).</li></ul><div><b>
Soft Skills:</b></div><br>
<div></div><ul><li>
Strong problem-solving and analytical abilities.</li><li>
Excellent communication and teamwork skills.</li><li>
Ability to work under pressure and manage multiple tasks.</li><li>
Familiarity with ITIL processes and incident management.</li></ul><h2 class="jobSectionHeader"><b>
EDUCATION &amp; QUALIFICATIONS</b></h2><ul><li>
2&ndash;4 years of relevant hands-on experience in system or middleware administration role.</li><li>
Diploma / Certificate in Computer Science Electronic Engineering or equivalent Telecommunications in-country qualification.</li><li>
Applicable vendor / technology entry level certification or equivalent work experience in particular: MCSA MCTS CCNA Linux/Oracle entry level AIX Specialist- ITIL Foundation Certificate</li></ul><h2 class="jobSectionHeader"><b>
PROFESSION COMPETENCIES</b></h2><ul><li>
Applications Support</li><li>
Info Gathering&amp;Processing</li><li>
Service Infrastruct/Platforms</li><li>
Service Management Process</li><li>
Technical Communication</li></ul><h2 class="jobSectionHeader"><b>
CORE COMPETENCIES</b></h2><ul><li>
Adhering to Principles &amp; Values</li><li>
Communication</li><li>
Creating &amp; Innovating</li><li>
Customer Focus</li><li>
Impact &amp; Influence</li><li>
Leading Execution</li><li>
Results Orientation</li><li>
Teamwork</li></ul><h2 class="jobSectionHeader"><b>
WHAT WE OFFER</b></h2><div></div><div><br>
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div><br>
 <b>Flex Week:</b> Work from home up to 2 days/week (depending on your team's needs)</div><div></div><ul><li><br>
<b>Flex Day:</b> Make your workday suit your life and plans.</li></ul><div></div><div><br>
 <b>Flex-Location:</b> Take up to 30 days a year to work from any location in the world.</div><div></div><div><br>
 <b>Employee Wellbeing:</b> We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.</div><div></div><div><br>
 <b>Professional Development:</b> At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From <b>LinkedIn Learning, Microsoft's Enterprise Skills Initiative, </b>and <b>Airport Council International </b>-available to all employees-to specialized solutions like <b>Pluralsight </b>for technology upskilling, <b>Harvard Business Publishing </b>for people leadership, <b>Stanford </b>for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.</div><div></div><div><br>
 <b>Competitive Benefits:</b> Competitive benefits that make sense with both your local market and employment status.</div><div></div><div><i><br>
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.</i></div></div><div></div>

Specialist Service Operations (Linux (Red Hat), IBM MQ)

Join SITA Switzerland Sarl and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.