Qureos Mentor

Six Flags Qiddiya City and Aquarabia

<div>At Aquarabia Qiddiya City, The Team Leader II &ndash; Entry Operations supports the management of daily operations within the Guest Operations department, including welcoming guests, ensuring smooth arrival and exit processes, and managing access control. This role focuses on creating outstanding first impressions, coordinating guest transportation, and ensuring seamless use of turnstiles and Aqua fast pass access control, all while maintaining the highest standards of safety, efficiency, and guest service.
JOB-SPECIFIC:<ul><li> Ensure the overall safety and wellbeing of guests and staff within the park while maintaining high operational standards and enforcing all park policies, procedures, and quality, safety, and efficiency standards. Manage the day-today operations of ticketing, guest services, park access, VIP/group experiences, and cabana rentals, including oversight of entry operations, staffing, scheduling, and process optimization.</li><li>Warmly welcome guests upon arrival and ensure a positive first impression while supporting a smooth and efficient park entry and exit process.</li><li>Operate and monitor turnstile access control, verify tickets and wristbands, manage re-entry validation, oversee</li></ul>
Adventure Experiences access, and control Aqua Fast Pass access at rides and attractions to ensure efficient guest
flow.<ul><li>Assist with guest transportation logistics for arrival and departure, provide directions to transportation, parking, and</li></ul>
shuttles, and actively manage queues during peak times.<ul><li>Maintain clean, organized, and guest-ready arrival and access areas, and thank guests sincerely for visiting while</li></ul>
wishing them a safe journey home.<ul><li>Serve as the primary point of contact for VIP/VVIP arrivals, special requests, and guest feedback or complaints,</li></ul>
handling escalated inquiries, concerns, and suggestions professionally.<ul><li>Provide clear and accurate information regarding park hours, attractions, and services, responding promptly and</li></ul>
escalating when required.<ul><li>Collaborate cross-functionally with Security, Transportation, Guest Services, and other departments to ensure seamless</li></ul>
guest arrival and exit experiences and manage the park&rsquo;s contact center and support services to enhance communication and service delivery.<ul><li>Assist in developing the guest services team through training, performance management, and continuous operational</li></ul>
improvement.<ul><li>Act as a key contributor to the junior management team by identifying opportunities to enhance guest experiences</li></ul>
and operational efficiency and carry out responsibilities as a Department Duty Manager on a rotational basis.<ul><li>Maintain accurate records, reports, and operational data related to guest services and entry operations.</li><li>Support emergency response procedures at access points by guiding guests safely when required.</li><li>Perform additional duties as assigned.</li></ul> 
Requirements 
Education: High school diploma or equivalent required.
Experience: 1 - 2 years&rsquo; experience in Entry Operations, Access Control, Crowed Control, Guest Services or similar roles, preferably within a water theme park or event setting
Skills: Strong communication and interpersonal skills with a welcoming demeanor. Strong organizational and time management abilities Ability to handle high-pressure situations and manage Guest flows efficiently. Proficient in developing and implementing training and operating procedures.
Languages: Fluent in Arabic, Excellent English.
Core Competencies: Leadership and mentorship skills. Problem-solving and creativity. Strong work ethics and integrity. Strong focus on Guest flow in Entry and Exit point and delivering excellent guest services. Attention to detail and ability to adapt to operational needs. Passion for creating seamless Entry and Exit experiences for guests. Team-oriented and collaborative mindset</div>

Team Leader II - Entry Operations (Aquarabia)

<div>The Senior Associate - Guest Experience &amp; Product at Six Flags Qiddiya City and Aquarabia plays a crucial role in supporting the development, execution, and enhancement of guest experience initiatives. This position involves collaborating with various departments to ensure that all guest product offerings align with the overarching strategy and meet the high standards expected by guests. The Senior Associate will be responsible for analyzing guest feedback, coordinating guest experience projects, and assisting in the management of new product rollouts.
Key Responsibilities:<ul><li>
Assist in the development and implementation of guest experience enhancement strategies that align with overall business goals.</li><li>
Analyze guest feedback and survey data to identify trends, insights, and areas for improvement in guest offerings.</li><li>
Collaborate with cross-functional teams to execute initiatives aimed at enhancing guest satisfaction and loyalty.</li><li>
Support the management of new product development processes from concept to launch, ensuring all aspects align with guest needs.</li><li>
Monitor and report on key performance indicators (KPIs) related to guest experience and product effectiveness.</li><li>
Help organize and facilitate guest experience workshops, training sessions, and focus groups to gather insights and educate staff.</li><li>
Contribute to the creation and maintenance of documentation related to guest experience best practices, standard operating procedures, and protocols.</li><li>
Foster a culture of guest-centric innovation by providing support in ideation sessions and team brainstorming activities.</li></ul> 

Requirements 
Education:
Bachelor&rsquo;s degree in Hospitality Management, Business Administration, Marketing, or a related field.
Experience:<ul><li>
3-5 years of experience in guest experience management, product development, or customer service roles, preferably within the entertainment or hospitality industry.</li><li>
Experience with data analysis related to customer feedback and satisfaction measurement.</li></ul>
Skills:<ul><li>
Strong analytical skills with the ability to interpret data and generate actionable insights.</li><li>
Exceptional communication skills, both verbal and written, in English and Arabic.</li><li>
Proficient in using MS Office Suite and experience with data analysis tools.</li><li>
Ability to manage multiple projects simultaneously in a fast-paced environment.</li><li>
Strong organizational skills and attention to detail.</li></ul>
Core Competencies:<ul><li>
Customer Focus: A passion for providing exceptional guest experiences.</li><li>
Collaboration: Proven ability to work effectively with others to achieve common goals.</li><li>
Problem Solving: Ability to think critically and creatively to address challenges.</li></ul></div>

Senior Associate - Guest Experience & Product

<div>At Aquarabia Qiddiya City, The Entry Operations Host I plays a key front-line role in welcoming guests, ensuring smooth arrival and exit processes, and managing access control. This role is responsible for creating outstanding first impressions, coordinating guest transportation, and ensuring the seamless use of turnstiles and Aqua Fast Pass access control, while maintaining the highest standards of safety, efficiency, and guest service. Additionally, supports the management of daily operations within the Guest Operations department, ensuring consistent service delivery and effective team coordination.
JOB-SPECIFIC:<ul><li>Warmly greet and welcome guests upon arrival, creating a positive and friendly first impression while ensuring the overall safety of all guests and colleagues within and while visiting Six Flags &amp; Aquarabia Qiddiya City.</li><li>Manage and operate all entry and exit processes, including ticket scanning, pass validation, turnstile access control, verification of tickets and wristbands, re-entry validation, Adventure Experiences access control, Aqua Fast Pass access at rides and attractions, VIP Groups, and Cabana rentals, ensuring smooth and efficient guest flow at all times.</li><li>Assist with guest transportation logistics for arrival and exit, provide directions to transportation, parking, and shuttles, and actively manage queues during peak times to maintain operational efficiency.</li><li>Provide clear, accurate information regarding park hours, attractions, and services, and respond to guest inquiries, concerns,</li></ul>
complaints, and suggestions professionally and in a timely manner, escalating when necessary.<ul><li>Support day-to-day efficiency across ticketing, guest services, and park access operations, and work closely with co-workers and the park-wide contact center/support team to assist guests with communication and feedback.</li><li>Ensure full compliance with all park policies, procedures, safety and security standards, and Six Flags &amp; Aquarabia Qiddiya City</li></ul>
operational and quality standards, maintaining consistency with departmental goals for quality, safety, and efficiency.<ul><li>Coordinate and communicate effectively with Security, Transportation, Guest Services, and other departments to ensure seamless execution of operational plans and smooth guest arrival and exit experiences. Maintain clean, organized, and guest-ready entry and access areas.</li><li>Maintain accurate records and reports related to entry operations, including visitor statistics, incidents, and equipment maintenance.
</li></ul>Assist in emergency response procedures at access points by guiding guests safely when required.<ul><li>Thank guests sincerely for visiting and wish them a safe journey home.</li><li>Perform any additional duties as assigned.</li></ul> 
Requirements 
Education: High School/ Diploma
Experience: 1-2 years&rsquo; experience in Entry Operations, Access Control, Crowed Control, Guest Services or similar roles, preferably within a water theme park or event setting.
Skills: Strong communication and interpersonal skills with a welcoming demeanor. Ability to quickly address guest concerns. Ability to handle high-pressure situations and manage Guest flows efficiently. Ability to work in a fast-paced, dynamic environment while maintaining a positive attitude.
Languages: Fluent in Arabic, Excellent English.
Core Competencies: Professional and welcoming attitude. Strong focus on Guest flow in Entry and Exit point and delivering excellent guest services. Passion for creating seamless Entry and Exit experiences for guests. Team-oriented and collaborative mindset Attention to detail and ability to adapt to operational needs.</div>

Host I - Entry Operations (Aquarabia)

<div>At Six Flags &amp; AquArabia Qiddiya City, The Executive - Admin Assistant is responsible for assisting the Division leader
with a variety of tasks and projects. Additionally, this position assists other team members as needed.
Collective
<ul><li>Comply with the Six Flags Qiddiya&rsquo;s code of conduct and ethics</li><li>Promote the Six Flags Qiddiya vision, mission, values and model desired behaviors</li><li>Promote Six Flags Qiddiya and spread its culture</li><li>Commit to Six Flags Qiddiya&rsquo;s rules and regulations</li><li>Perform tasks as directed in the pursuit of the achievement of organizational goals</li><li>Share with team know-how and encourage their development</li></ul>
Job-Specific<ul><li>Provide day-to-day in administration support</li><li>Answer high volume of incoming calls to the Line Manager</li><li>Provide reporting and report analysis for the Line Manager and the Assigned Department</li><li>Sort incoming mail. Prioritize and route outgoing items to department mailboxes.</li><li>Ensure needed materials are prepared for any meetings or special events.</li><li>Coordinate and maintain relationships with other Park Department heads</li><li>Prepare Minutes of Meeting.</li><li>Prepare various reports.</li><li>Develop Power Point Presentations when needed.</li><li>Maintain the Department filing system and archiving of all data.</li><li>Maintain any requests for the Line Manager.</li><li>Order and maintain office supplies.</li><li>Coordinate travel arrangements for department personnel to include the completion of expense reports for Line Manager.</li><li>Handle Guest Concerns, inquiries, compliments, and complaints.</li><li>Provide administrative support to include drafting emails and written correspondence.</li><li>Ensuring that the Record Policy is adhered to.</li><li>Create and maintain the park duty schedules.</li><li>Take and distribute notes from Line Manager in staff meetings.</li><li>Other duties as assigned.</li></ul> 
Requirements 
Education
Bachelor&rsquo;s degree in business administration, Office Management, or Diploma in similar field.
Experience
A minimum of 2 years of experience in a similar role.
Skills
Computer Skills: Advanced in Microsoft Office Tools.
Languages: Fluent in English and Arabic.
Advanced knowledge of contracts cycle end to end and archiving.
Core Competencies
Self-Actualization &amp; Fulfilment: Proficiency Level &ndash; MEDIUM.
Team Synergy &amp; Development: Proficiency Level &ndash; MEDIUM.
Entrepreneurial Mindset &amp; Drive: Proficiency Level &ndash; MEDIUM.
Business Acumen &amp; Diligence: Proficiency Level &ndash; MEDIUM.</div>

Executive - Admin Assistant

<div>At Six Flags Qiddiya City, The Food &amp; Beverage Manager is responsible for overseeing all food and beverage operations and ensuring revenue and profitability goals are met. They develop and implement strategic plans to drive revenue growth and improve profitability. They manage and train a team of food and beverage staff to ensure a high standard of service.
Key Responsibilities:
<ul><li>Develop and implement strategic plans to drive revenue growth and improve profitability.</li><li>Manage the department's budget and ensure efficient use of resources.</li><li>Participate in the development and execution of the overall business strategy.</li><li>Manage and train a team of food and beverage staff, ensuring a high standard of service.</li><li>Oversee the menu planning, food preparation, and presentation.</li><li>Ensure the menu offerings are aligned with customer preferences and industry trends.</li><li>Monitor and maintain inventory levels to ensure optimal stock availability.</li><li>Manage cost control measures to maximize profitability.</li><li>Ensure compliance with health and safety regulations and food hygiene standards.</li><li>Maintain a safe and sanitary work environment for both employees and customers.</li><li>Collaborate with suppliers and vendors to negotiate favorable contracts.</li><li>Stay updated on industry trends and introduce innovative ideas to enhance the overall dining experience. Continuously research new</li></ul>
trends, technologies, and best practices to keep the establishment ahead of the competition.<ul><li>Handle guest complaints and resolve issues in a timely and professional manner.</li><li>Conduct regular performance evaluations of the food and beverage team.</li></ul> 
Requirements 
Education: Bachelor's degree in Hospitality Management, Culinary Arts, or a related field
Experience: 3-6 Years of experience in food &amp; beverage services
Skills:<ul><li>Ability to multitask and handle a high volume of guest inquiries.</li><li>Ability to work in a high-pressure, fast-paced environment</li><li>Ability to multi-task and prioritize tasks effectively</li><li>Strong communication and teamwork skills</li></ul>
Languages: Fluent in both English &amp; Arabic</div>

Manager - Food & Beverage

<div>At Aquarabia Qiddiya City, the Assistant Manager - Retail Operations will oversee the daily operations of retail outlets, ensuring efficient store management, inventory control, and exceptional guest service. This role is responsible for supervising retail staff, maintaining visual merchandising standards, and supporting revenue growth through strategic sales initiatives. The Assistant Manager will collaborate with the Retail Operations department to manage stock levels and ensure all retail spaces meet company standards while delivering an outstanding guest experience. Additionally, the role involves handling guest inquiries and complaints, as well as ensuring compliance with safety and operational procedures. 
Requirements 
 
Education &amp; Experience<ul>
<li>Education: High school diploma or equivalent is required; a diploma in Retail Management or a related field is a plus.</li>
<li>Experience: 3-6+ years of experience in retail operations in a supervisory or management role.</li>
</ul><ul><li>Skills &amp; Competencies</li>
<li><ul><li>Strong leadership and team management skills, with the ability to motivate and develop staff.</li>
<li>Proficient in inventory management, visual merchandising, and retail sales strategies.</li>
<li>Excellent customer service and communication skills.</li>
<li>Strong organizational and time-management abilities, with a focus on detail.</li>
<li>Proficient in using point-of-sale (POS) systems and cash handling procedures.</li>
<li>Proficiency in data analysis and sales reporting.</li>
<li>Strong vendor management and negotiation skills.</li>
<li>Ability to analyze sales data, guest feedback, and operational performance to identify areas for efficiency improvement.</li>
<li>Skilled in using Microsoft Excel, Word, and PowerPoint for reporting, budgeting, and creating operational plans.</li>
<li>Languages: Fluent in English.</li>
</ul></li></ul><ul><li>Core Competencies</li>
<li><ul><li>Self-Actualization &amp; Fulfillment: Advanced</li>
<li>Team Synergy &amp; Development: Advanced</li>
<li>Entrepreneurial Mindset &amp; Drive: Advanced</li>
<li>Business Acumen &amp; Diligence: Advanced</li>
</ul></li></ul><ul><li>Collective Responsibilities</li>
<li><ul><li>Comply with Six Flags Qiddiya&rsquo;s code of conduct and ethics.</li>
<li>Promote Six Flags Qiddiya&rsquo;s vision, mission, and values.</li>
<li>Contribute to Six Flags Qiddiya&rsquo;s culture and uphold company rules and regulations.</li>
<li>Perform tasks as directed to support organizational goals.</li>
<li>Share expertise with the team and encourage their professional growth.</li>
</ul></li></ul><ul><li>Job-Specific Responsibilities</li>
<li><ul><li>Supervise daily retail operations, ensuring stores are well-stocked, staff are properly trained, and guest service is of the highest standard.</li>
<li>Assist in managing and training retail staff to ensure product knowledge and exceptional guest service.</li>
<li>Monitor inventory levels, reorder products timely, and manage stock rotation to minimize waste and shortages.</li>
<li>Implement and maintain visual merchandising standards aligned with company branding.</li>
<li>Analyze sales data to identify trends and opportunities to increase revenue, adjusting displays and sales tactics accordingly.</li>
<li>Collaborate with the Retail Operations Manager to develop and execute promotions, seasonal offerings, and special events.</li>
<li>Handle guest inquiries and complaints, ensuring quick resolution for a positive guest experience.</li>
<li>Support the development of sales strategies to drive revenue and achieve department goals.</li>
<li>Oversee cash handling and financial transactions, ensuring proper procedures and resolution of discrepancies.</li>
<li>Assist in scheduling staff shifts to ensure proper coverage during peak and off-peak hours.</li>
<li>Conduct regular audits of inventory and retail sales to maintain accuracy and compliance with company policies.</li>
<li>Work closely with vendors and suppliers to ensure timely delivery and negotiate favorable terms when possible.</li>
<li>Ensure compliance with safety and health regulations, maintaining a clean and safe environment for both staff and guests.</li>
<li>Provide reports on retail performance to senior management, identifying areas for improvement and recommending strategies for growth.</li>
<li>Monitor retail performance metrics, including sales volume, guest satisfaction, and staff productivity, to optimize operations.</li>
<li>Coordinate with the marketing team to align retail promotions with park-wide events, ensuring that product offerings and displays complement overall marketing campaigns.</li>
<li>Assist in managing vendor relationships, negotiating contracts, and ensuring timely delivery of high-quality products that meet guest preferences and demand.</li></ul></li></ul></div>

Assistant Manager - Retail Operations

Join Six Flags Qiddiya City and Aquarabia and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.