Qureos Mentor

Six Flags Qiddiya City and Aquarabia

<div>As part of our ongoing recruitment process, we are building a CV pool for future opportunities in the Aquarabia Water theme Park at Qiddiya City.
If you have experience in Water Theme Park industry and are interested in joining our team, please submit your CV along with a cover letter specifying your areas of expertise and the type of role you are interested in.
Key responsibilities:<ul><li>
Development and implementation of all Operational and Attraction specific documents and work flows, as they relate to the day to day operation of the park.</li><li>
Responsible for the overall safety of all Guest and Colleagues within and while visiting Qiddiya Water Theme Park, with a Commitment to Zero Drownings and the Loss of Life Due to Drowning</li><li>
Responsible for Guest Safety and Satisfaction in line with Aquatic Risk Management, Qiddiya Core Values and Mission Statement, Local and International Standards and Requirements, Guest Satisfaction Key Performance Indicators and Guest Feedback and Experiences</li><li>
Respond to and assist in any Medical Emergency within the scope of Certification &amp; Training</li><li>
Assist Guest with any lost party or separation from children as well as lost property</li><li>
Participation in various Public Relations and Marketing Activities to promote Qiddiya Water Theme Park</li><li>
Representative of Qiddiya Water Theme Park during internal and external audits as they relate to the Water Theme Park overall operation and Aquatic operation</li><li>
Work alongside support departments such a Finance, Maintenance, Health and Safety, Procurement, Human Resources, Information Technology to ensure Operational, Colleague, and Guest Requirements are met</li><li>
To perform all water related, slide related and attraction related rescue techniques as well as First Aid care</li><li>
Ensure that the WTP is Fun, for Guest and Colleagues and oneself</li></ul> 

Requirements 
<ul><li>
Background and practical skills related to water sports.</li><li>
Prior experience in the water theme park sector.</li><li>
Experience in a customer-facing role, with strong communication, interpersonal, and guest service skills.</li><li>
Holds specialized aquatics-related certifications.</li><li>
Availability to work evenings, weekends, holidays, and before or after operational hours for trainings is a plus.</li></ul></div>

Aquatics - General Opening

<div>At Aquarabia Qiddiya City, The Team Leader II &ndash; Entry Operations supports the management of daily operations within the Guest Operations department, including welcoming guests, ensuring smooth arrival and exit processes, and managing access control. This role focuses on creating outstanding first impressions, coordinating guest transportation, and ensuring seamless use of turnstiles and Aqua fast pass access control, all while maintaining the highest standards of safety, efficiency, and guest service.
JOB-SPECIFIC:<ul><li> Ensure the overall safety and wellbeing of guests and staff within the park while maintaining high operational standards and enforcing all park policies, procedures, and quality, safety, and efficiency standards. Manage the day-today operations of ticketing, guest services, park access, VIP/group experiences, and cabana rentals, including oversight of entry operations, staffing, scheduling, and process optimization.</li><li>Warmly welcome guests upon arrival and ensure a positive first impression while supporting a smooth and efficient park entry and exit process.</li><li>Operate and monitor turnstile access control, verify tickets and wristbands, manage re-entry validation, oversee</li></ul>
Adventure Experiences access, and control Aqua Fast Pass access at rides and attractions to ensure efficient guest
flow.<ul><li>Assist with guest transportation logistics for arrival and departure, provide directions to transportation, parking, and</li></ul>
shuttles, and actively manage queues during peak times.<ul><li>Maintain clean, organized, and guest-ready arrival and access areas, and thank guests sincerely for visiting while</li></ul>
wishing them a safe journey home.<ul><li>Serve as the primary point of contact for VIP/VVIP arrivals, special requests, and guest feedback or complaints,</li></ul>
handling escalated inquiries, concerns, and suggestions professionally.<ul><li>Provide clear and accurate information regarding park hours, attractions, and services, responding promptly and</li></ul>
escalating when required.<ul><li>Collaborate cross-functionally with Security, Transportation, Guest Services, and other departments to ensure seamless</li></ul>
guest arrival and exit experiences and manage the park&rsquo;s contact center and support services to enhance communication and service delivery.<ul><li>Assist in developing the guest services team through training, performance management, and continuous operational</li></ul>
improvement.<ul><li>Act as a key contributor to the junior management team by identifying opportunities to enhance guest experiences</li></ul>
and operational efficiency and carry out responsibilities as a Department Duty Manager on a rotational basis.<ul><li>Maintain accurate records, reports, and operational data related to guest services and entry operations.</li><li>Support emergency response procedures at access points by guiding guests safely when required.</li><li>Perform additional duties as assigned.</li></ul> 
Requirements 
Education: High school diploma or equivalent required.
Experience: 1 - 2 years&rsquo; experience in Entry Operations, Access Control, Crowed Control, Guest Services or similar roles, preferably within a water theme park or event setting
Skills: Strong communication and interpersonal skills with a welcoming demeanor. Strong organizational and time management abilities Ability to handle high-pressure situations and manage Guest flows efficiently. Proficient in developing and implementing training and operating procedures.
Languages: Fluent in Arabic, Excellent English.
Core Competencies: Leadership and mentorship skills. Problem-solving and creativity. Strong work ethics and integrity. Strong focus on Guest flow in Entry and Exit point and delivering excellent guest services. Attention to detail and ability to adapt to operational needs. Passion for creating seamless Entry and Exit experiences for guests. Team-oriented and collaborative mindset</div>

Team Leader II - Entry Operations (Aquarabia)

<div>At Aquarabia Qiddiya City, The Entry Operations Host I plays a key front-line role in welcoming guests, ensuring smooth arrival and exit processes, and managing access control. This role is responsible for creating outstanding first impressions, coordinating guest transportation, and ensuring the seamless use of turnstiles and Aqua Fast Pass access control, while maintaining the highest standards of safety, efficiency, and guest service. Additionally, supports the management of daily operations within the Guest Operations department, ensuring consistent service delivery and effective team coordination.
JOB-SPECIFIC:<ul><li>Warmly greet and welcome guests upon arrival, creating a positive and friendly first impression while ensuring the overall safety of all guests and colleagues within and while visiting Six Flags &amp; Aquarabia Qiddiya City.</li><li>Manage and operate all entry and exit processes, including ticket scanning, pass validation, turnstile access control, verification of tickets and wristbands, re-entry validation, Adventure Experiences access control, Aqua Fast Pass access at rides and attractions, VIP Groups, and Cabana rentals, ensuring smooth and efficient guest flow at all times.</li><li>Assist with guest transportation logistics for arrival and exit, provide directions to transportation, parking, and shuttles, and actively manage queues during peak times to maintain operational efficiency.</li><li>Provide clear, accurate information regarding park hours, attractions, and services, and respond to guest inquiries, concerns,</li></ul>
complaints, and suggestions professionally and in a timely manner, escalating when necessary.<ul><li>Support day-to-day efficiency across ticketing, guest services, and park access operations, and work closely with co-workers and the park-wide contact center/support team to assist guests with communication and feedback.</li><li>Ensure full compliance with all park policies, procedures, safety and security standards, and Six Flags &amp; Aquarabia Qiddiya City</li></ul>
operational and quality standards, maintaining consistency with departmental goals for quality, safety, and efficiency.<ul><li>Coordinate and communicate effectively with Security, Transportation, Guest Services, and other departments to ensure seamless execution of operational plans and smooth guest arrival and exit experiences. Maintain clean, organized, and guest-ready entry and access areas.</li><li>Maintain accurate records and reports related to entry operations, including visitor statistics, incidents, and equipment maintenance.
</li></ul>Assist in emergency response procedures at access points by guiding guests safely when required.<ul><li>Thank guests sincerely for visiting and wish them a safe journey home.</li><li>Perform any additional duties as assigned.</li></ul> 
Requirements 
Education: High School/ Diploma
Experience: 1-2 years&rsquo; experience in Entry Operations, Access Control, Crowed Control, Guest Services or similar roles, preferably within a water theme park or event setting.
Skills: Strong communication and interpersonal skills with a welcoming demeanor. Ability to quickly address guest concerns. Ability to handle high-pressure situations and manage Guest flows efficiently. Ability to work in a fast-paced, dynamic environment while maintaining a positive attitude.
Languages: Fluent in Arabic, Excellent English.
Core Competencies: Professional and welcoming attitude. Strong focus on Guest flow in Entry and Exit point and delivering excellent guest services. Passion for creating seamless Entry and Exit experiences for guests. Team-oriented and collaborative mindset Attention to detail and ability to adapt to operational needs.</div>

Host I - Entry Operations (Aquarabia)

Join Six Flags Qiddiya City and Aquarabia and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Six Flags Qiddiya City and Aquarabia

About Company

Aquatics - General Opening

Team Leader II - Entry Operations (Aquarabia)

Host I - Entry Operations (Aquarabia)