Urwah Admin

six senses

Duties and Responsibilities –
 
Vision and Values
 As Sous Chef, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them, along with our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky, and pioneering wellness. By embracing these principles, I will ensure the consistent delivery of exceptional guest experiences while leading and developing hosts to achieve their highest potential.
 
Wellness
 I will lead and safeguard the wellness philosophy, concepts, programs, and brand initiatives across the Culinary department, including active participation in Mission Wellness activities.
 
As a key leader within the Wellness pillar, I will ensure full implementation and continuous enhancement of the Eat With Six Senses program, embedding all nutritional and wellness initiatives into daily operations, with a strong focus on sustainability, locally sourced ingredients, and in-house production.
 
Sustainability
 As Sous Chef, I will take full ownership of sustainability practices within the Culinary department, ensuring strict adherence to environmental protection, waste reduction, re-usage, responsible sourcing, and the elimination of single-use plastics in line with Sustainability Guidelines.
 
I will actively oversee waste management processes, including proper segregation of food and material waste, and collaborate closely with gardeners to support composting and farm-to-table initiatives.
 
I will drive continuous improvement in sustainability performance and ensure alignment with Six Senses environmental and cultural values.
 
Out of the Ordinary
 I will lead the creation and delivery of “Out of the Ordinary” culinary experiences that inspire, delight, and create memorable guest stories.
 
I will foster innovation within the team, combining creativity, originality, and attention to detail to elevate every dining experience in line with brand standards.
 
Operational Ownership
 In this role, I assume full responsibility for the efficient and effective operation of the Culinary department, ensuring delivery of exceptional products and services in line with Six Senses brand standards and financial objectives.
 
I will work closely with the Executive Chef to define strategic goals, implement operational procedures, and ensure consistency in quality, innovation, and brand identity across all culinary offerings.
 
Key Responsibilities
 
Lead daily kitchen operations, ensuring high standards of food quality, presentation, and consistency.
 Drive innovation by staying updated on culinary trends and continuously improving menus and service offerings.
 Ensure full compliance with LQA standards and brand requirements through active supervision.
 Take ownership of guest satisfaction, including handling complaints and ensuring effective service recovery.
 Oversee kitchen inspections, maintenance, and continuous improvement initiatives.
 Monitor food quality, receiving processes, and adherence to purchasing specifications.
 Lead, train, and develop the culinary team to maintain high engagement and performance.
 Plan and execute kitchen operations to ensure business efficiency and productivity.
 Manage inventory, food cost control, and budgeting processes.
 Ensure compliance with pricing strategies and financial targets.
 Maintain full knowledge of all property facilities and services.
 Ensure accurate guest profile updates and personalized service delivery.
 Uphold the highest standards of hygiene, grooming, safety, and food handling practices.
 Ensure effective communication and coordination between departments.
 Maintain ethical practices and compliance with local laws and regulations.
 Supervise storage and stock control in line with brand standards.
 Control portioning and presentation of all dishes.
 Monitor and control departmental budgets to maximise profitability.
 Conduct accurate forecasting (daily, weekly, monthly, quarterly, annually).
 Optimise scheduling and productivity to control payroll costs.
 Prepare and submit all required operational and corporate reports.
 Lead and participate in meetings and briefings as required.
 Perform any additional duties as assigned by the Executive Chef.
 
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
 
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
 
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
 
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
 
Let the journey begin.
 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Sous Chef

Duties and Responsibilities
 
Vision and Values
 
As Executive Chef, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
 
Wellness
 
I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes spearheading and participating in our Mission Wellness activities. All aspects of these wellness and initiatives will be adopted and implemented throughout my department and its strategic planning and development.
 
As one of the pillars of Wellness, I will safeguard the Eat With Six Senses program and make sure that this program and all other nutritional brand initiatives are fully embraced within the Culinary department. All aspects of these wellness and nutrition initiatives will be adopted and implemented throughout the operation with particular focus on growing or making our own products.
 
Sustainability
 
Sustainability is at the core of everything we do at Six Senses. As Executive Chef, I will ensure all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic, social responsibility and all other practices documented in the Sustainability Guidelines are followed in my department and to maintain a harmonious and sensitive approach to our environment and cultural surroundings.
 
In particular, I will monitor sorting of food and material waste and liaise with the gardeners for efficient food wastage removal for composting, plus for growing our own produce and featuring this produce in our culinary offering.
 
I will follow the Sustainability Guidelines as they relate to my department and set goals to improve my property’s performance.
 
Out of the Ordinary
 
I will deliver Out of the Ordinary experiences that inspire the spirit of hospitality by delighting others and creating stories. I will deliver experiences that harmonizes with our brand values and create an appetite towards innovation and raise the bar. I will combine quirky, element of surprise and original experiences and take any regular moment and craft it into a beautiful memory.
 
Operational Ownership
 
In this role, I will assume full responsibility for the efficient operation of the department to provide exceptional products and services within Six Senses brand operating standards and budget.
 
I will work strategically with the General Manager to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.
 
I will work collaboratively with the General Manager, Executive team and operations on correlated product standards and ensure that the brand provides a systematic culture that delivers excellent guest service results as measured by the brand, independent guest satisfaction company and social media vehicles in an effort to deliver on our promise to our guests and stakeholders.
 
My scope of work includes: (please review points below and localize)
 
Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
 
Focus on the rejuvenation of the culinary experience.
 
Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
 
Focus and review regularly through my physical presence in all areas of kitchen, our rigorous adherence to LQA standards.
 
Full responsibility for the efficient operation of the Kitchen department, including the Culinary, Stewarding and Organic Gardening teams to provide exceptional product and service within brand operating standards
 
Responsible for an exceptional guest experience in culinary offering.
 
Ensure and review that purchasing practices meet the requirements of the Six Senses nutrition and sustainability platforms.
 
Assess and review stocktakes and storage areas to ensure all stock is on hand, properly stored and in line with Six Senses control and hygiene standards.
 
Ensure and approve that standard recipes are developed for all dishes, including food presentation photographs.
 
Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints.
 
Responsible for inspecting kitchen public areas and kitchen heart-of-the-house areas on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame.
 
Lead a team of engaged and experienced Chefs who each manage their own teams on a daily basis to provide the Six Senses exceptional standards of operation and service.
 
Assist General Manager on meeting and exceeding the annual budget in terms of both revenue generation and cost control.
 
Deliver a crafted experience for all of our guests and foster a desirable place to work for all of our hosts.
 
Assist General Manager on ensuring that property complies with all legal, statutory and financial requirements.
 
Implement, review and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards.
 
Implement, review and maintain host management practices and budgetary controls to ensure the successful operation of the property.
 
A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
 
Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.
 
Work closely with marketing, sales and public relation in developing strategies and tactics which support revenue generation and profile-raising initiatives are undertaken as documented in the marketing plan.
 
Meet and engage with the media and with the local community.
 
Instill a revenue-focused philosophy so that all hosts are fully engaged with driving revenue opportunities in line with the business strategy and annual plan.
 
Ensure that all activities within my department are carried out ethically, honestly and within the parameters of local law.
 
Revise and control that my department’s operational budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.
 
Ensure that forecasting is undertaken on a daily, weekly, monthly, quarterly and annual basis to ensure budgets are met and exceeded.
 
Prepare and submit legally required and confidential documentation related to the operation.
 
Complete accurately all corporate reporting requirements for the role.
 
Attend or conduct the designated meetings and briefings as instructed by the General Manager with a two-way flow of pertinent information and communications.
 
Perform any additional duties given to me by the General Manager.
 
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
 
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
 
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
 
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
 
Let the journey begin.
 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Executive Chef

<div>Vision and Values
As Assistant Training Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
Wellness
I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes spearheading and participating in our Mission Wellness activities. All aspects of these wellness and initiatives will be adopted and implemented throughout the operation and its strategic planning and development.
Sustainability
Sustainability is at the core of everything we do at Six Senses. As Assistant Training Manager, I will support all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic. I will support the Sustainability Guidelines as they relate to my department and set goals to improve my performance.
Out of the Ordinary
I will deliver Out of the Ordinary experiences that inspire the spirit of hospitality by delighting others and creating stories. I will deliver experiences that harmonizes with our brand values and create an appetite towards innovation and raise the bar. I will combine quirky, element of surprise and original experiences and take any regular moment and craft it into a beautiful memory.
Operational Ownership
In this role, I will work for the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.
I will work strategically with the HR team to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company&rsquo;s vision, quality/standards and develop concepts consistent with brand identity.
My scope of work includes:<ul><li>
Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.</li><li>
Work on the rejuvenation of the training department experience.
</li><li>Assist on evaluating individual organization performance to ensure training is meeting business needs and improving performance.</li><li>
Develop and deliver training programs and/or evaluate, modify and improve existing programs based on the property&rsquo;s needs.
</li><li>Optimize training processes for efficiency by constantly reviewing them to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.</li><li>
Work for the efficient operation of the training department to provide exceptional products and services training within brand operating standards.
</li><li>Identify training and development needs within the organization through job analysis, performance reviews and regular consultation with other managers.</li><li>
Delivery trainings and development programs using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops that is easily understandable and in a way that motivates them.</li><li>
Assist on testing and evaluating procedures for in-house courses.</li><li>
Review and organize training manuals, multimedia visual aids, and other educational materials involved in the strategic planning, resource allocation and coordination of training delivery</li><li>
Continually amend the training and development programs as necessary, to adapt to the changes that occur in the work environment.</li><li>
Work on training programs for trainees from local and overseas hotel schools and maintain/update all training records.</li><li>
Assist on monitoring and reviewing the progress of trainees by using questionnaires and by having discussions with manager.</li><li>
Provide updated information on relevant external courses for hosts.</li><li>
If required, initiate or organize language classes for hosts to help develop their language comprehension and evaluate student grades.
</li><li>Assist to schedule events, activities and team gatherings with the collaboration of my team and communicate any activities to hosts.
</li><li>Develop and roll out Mission Wellness calendar on monthly basis.</li><li>
Assist on conducting orientation sessions and arrange on-the-job training for new hires.
</li><li>Implement, review and maintain documentation, reporting systems and contractual obligations.
</li><li>Implement, review and maintain host management practices and budgetary controls to ensure the successful operation of the department.</li><li>
A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.</li><li>
Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.
</li><li>Prepare and submit legally required and confidential documentation related to the operation.</li><li>
Complete accurately all corporate reporting requirements for the role.</li><li>
Attend or conduct the designated meetings and briefings as instructed by the General Manager with a two-way flow of pertinent information and communications.</li><li>
Perform any additional duties given to me by the General Manager.
</li></ul>Qualifications &amp; Skills
To execute the position of Assistant Training Manager, I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results. I possess a minimum of a Bachelor&rsquo;s degree in Hospitality or Hotel Management or in education or a related discipline.
Technical skills include proficient use with computers and software including MS Office - Word, Excel, PowerPoint and Outlook. I have experience learning through an e-learning platform or mobile app. I have an excellent command of written and spoken English with some knowledge of the local language and customs.
 I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.
<div><div><div>Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness. 
</div><div></div> 
<div>Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand&rsquo;s vision: to reawaken people&rsquo;s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them. 
</div><div></div> 
<div>You&rsquo;re about to be the author of this journey that takes you through life&rsquo;s undiscovered passageways, hidden treasures, and meaningful experiences. 
</div><div></div> 
<div>It&rsquo;s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us. 
</div><div></div> 
<div>Let the journey begin. 
</div></div></div><div></div> 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Assistant Training Manager

Vision and Values
 
As Spa Supervisor, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
 
Wellness
 
I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes spearheading and participating in our Mission Wellness activities. All aspects of these wellness and initiatives will be adopted and implemented throughout my department and its strategic planning and development.
 
Sustainability
 
Sustainability is at the core of everything we do at Six Senses. As Spa Supervisor, I will support all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic. I will support the Sustainability Guidelines as they relate to my department and set goals to improve my performance.
 
Out of the Ordinary
 
I will deliver Out of the Ordinary experiences that inspire the spirit of hospitality by delighting others and creating stories. I will deliver experiences that harmonizes with our brand values and create an appetite towards innovation and raise the bar. I will combine quirky, element of surprise and original experiences and take any regular moment and craft it into a beautiful memory.
 
Operational Ownership
 
In this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.
 
I will work strategically with the Director of Wellness to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.
 
My scope of work includes: 
Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
 
Processes will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
 
Assist on reviewing services, products and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices.
 
Assist on the efficient operation of the spa. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
 
Regularly meet with Spa Manager to plan next steps in spa operations and liaise with involved departments.
 
Maximize the rooms booked in the spa and ensure the productivity of therapists is kept to a high level.
 
Ensure bookings are made by Spa Receptionists and are fairly distributed to therapists, as much as possible.
 
Set up the Spa booking systems daily and make and check bookings for the Spa.
 
Manage the billing system, including posting and rebates of payments.
 
Make appointment cards or appointment schedules for the following day, if no computerized booking system.
 
Liaise with Front Office to inform of guest package details and with all departments to ensure guest satisfaction.
 
Control guests and hosts at the reception area, in accordance with the Spa policies and procedures.
 
Ensure spa standards of the reception, guest and changing room areas are followed and kept in order at all times.
 
Prepare and update the Staffing Schedule.
 
Ensure reception is stocked with guest comment cards, health assessment forms and appointment cards
 
Ensure that all Spa hosts report for duty punctually (minimum of 15 minutes before their shift begins) wearing the uniform according to the Six Senses Spas grooming standards.
 
Knowledge of all facilities and services offered by the spa including type of treatments and services available as well as their selling status, and benefits of all package’s plans, wellness plans and special promotions.
 
Understand the policy on guaranteed reservations and no-shows.
 
Process advance deposits on reservations.
 
Oversee the management of the guest history and profile system in conjunction with the Spa Manager.
 
Conduct site inspection and ensure all details in place ready for daily operations.
 
Support and follow up to ensure Visiting Experts calendar is in place and assist to develop spa packages and programs and to adapt spa menu aligning it with company updates, local market and guests’ requirements.
 
Achieve individual and group targets in sales as required, as well as promoting the upselling of spa treatments, products, packages, special promotions and Visiting Experts Calendar.
 
Track, reconcile and present any financial forms (invoices, expenses, purchase orders).
 
Have a thorough knowledge of all facilities and services offered by the property including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
 
Maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards.
 
A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
 
Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.
 
Ensure that all activities within my department are carried out ethically, honestly and within the parameters of local law.
 
Control that my department’s budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.
 
Submit legally required and confidential documentation related to my department.
 
Attend or conduct the designated meetings and briefings as instructed by the General Manager with a two-way flow of pertinent information and communications.
 
Perform any additional duties given to me by the General Manager.
 
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
 
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
 
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
 
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
 
Let the journey begin.
 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Spa Supervisor

Vision and Values
 
As IWP, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
 
Wellness
 
I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes spearheading and participating in our Mission Wellness activities. All aspects of these wellness and initiatives will be adopted and implemented throughout my department and its strategic planning and development.
 
Sustainability
 
Sustainability is at the core of everything we do at Six Senses. As IWP, I will support all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic. I will support the Sustainability Guidelines as they relate to my department and set goals to improve my performance.
 
Out of the Ordinary
 
I will deliver Out of the Ordinary experiences that inspire the spirit of hospitality by delighting others and creating stories. I will deliver experiences that harmonizes with our brand values and create an appetite towards innovation and raise the bar. I will combine quirky, element of surprise and original experiences and take any regular moment and craft it into a beautiful memory.
 
Operational Ownership
 
In this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.
 
I will work strategically with the Director of Wellness to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.
 
My scope of work includes: (please review points below and localize)
 
Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
 
Processes will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
 
Assist on reviewing services, products and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices.
 
Assist on the efficient operation of the spa. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
 
Regularly meet with Director of Wellness /Spa Manager to plan next steps in spa operations and liaise with involved departments.
 
Knowledge of all facilities and services offered by the spa including type of treatments and services available as well as their selling status, and benefits of all package’s plans, wellness plans and special promotions.
 
Understand the policy on guaranteed reservations and no-shows.
 
Support and follow up to ensure Visiting Experts calendar is in place and assist to develop spa packages and programs and to adapt spa menu aligning it with company updates, local market and guests’ requirements.
 
Market and promote IW to guests and focus to improve projected revenue targets and promotional initiatives to drive sales for products, programs and treatments.
 
Provide consultation, specialized treatments and prescription of programs, medicines and products to the guests when required.
 
I will monitor the compilation of accurate sales and marketing statistics and revenue records on Ayurveda treatments and programs.
 
Achieve individual and group targets in sales as required, as well as promoting the upselling of spa treatments, products, packages, special promotions and Visiting Experts Calendar.
 
Have a thorough knowledge of all facilities and services offered by the property including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
 
Maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards.
 
A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
 
Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.
 
Ensure that all activities within my department are carried out ethically, honestly and within the parameters of local law.
 
Attend or conduct the designated meetings and briefings as instructed by the General Manager with a two-way flow of pertinent information and communications.
 
Perform any additional duties given to me by the General Manager.
 
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
 
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
 
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
 
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
 
Let the journey begin.
 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Integrated Wellness Practitioner (Spa)

Vision and Values
 
As Guest Service Attendant, I fully comprehend the vision of Six Senses Southern Dunes to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests.
 
Wellness
 
I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes playing an active role and participating regularly in our Mission Wellness activities.
 
Sustainability
 
Sustainability is at the core of everything we do at Six Senses. I will ensure to follow all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging. I will maintain a harmonious and sensitive approach to our environment and cultural surroundings.
 
Out of the Ordinary
 
I will deliver Out of the Ordinary experiences that harmonizes with our brand values and combine quirky element of surprise to take any regular moment and craft it into a beautiful memory.
 
Operational Ownership
 
In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.
 
My duties and responsibilities will include: Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest name whenever possible.
 
Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell.
 
Check and assist with the setup of daily operations of the spa reception according to Six Senses Spa standards.
 
Make, reconfirm and verify guest bookings and manage appointment cards or appointment schedules for the following day.
 
Ensure the cleanliness and hygiene of the reception area and spa concentrating on front of house areas.
 
Remove and replace towels and amenities in the spa common areas (included wet areas) as needed.
 
Ensure retail is offered appropriately to the guests and retail area is set up as per standards.
 
Handle guest complaints and record all guest comments accordingly.
 
Prepare guest bills.
 
Answer the telephone and email communications.
 
Escort guests to different areas and explain the Guest Journey.
 
Create and update guest profiles ensuring they are not duplicated.
 
Report lost and found items and submit guest incident reports to their manager.
 
Provide prompt, courteous and accurate service to guests at all times.
 
Serve the welcome drink or other menu offerings to the guests when required.
 
Maintain the equipment I use in safe conditions.
 
Log all product recommendations to guests.
 
Fill in documents / controls / reports for duty.
 
Achieve individual and group targets in sales as required, as well as promoting the upselling of spa treatments, products, packages, special promotions and Visiting Experts Calendar.
 
Carry out when required stock count, both retail and professional stock.
 
Maintain a high standard of personal appearance, grooming and hygiene.
 
Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
 
Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
 
Ensure all equipment of the department is kept clean and in good working condition.
 
Upsell all property facilities and activities.
 
Attend meetings and training as required.
 
Knowledge and strict adherence to LQA standards.
 
Perform any additional tasks given to me by supervisor/management.
 
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
 
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
 
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
 
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
 
Let the journey begin.
 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Guest Service Attendant (Spa)

Vision and Values
 
As GEM, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests.
 
Wellness
 
I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes playing an active role and participating regularly in our Mission Wellness activities.
 
Sustainability
 
Sustainability is at the core of everything we do at Six Senses. I will ensure to follow all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging. I will maintain a harmonious and sensitive approach to our environment and cultural surroundings.
 
Out of the Ordinary
 
I will deliver Out of the Ordinary experiences that harmonizes with our brand values and combine quirky element of surprise to take any regular moment and craft it into a beautiful memory.
 
Operational Ownership
 
In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.
 
My duties and responsibilities will include: 
Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.
 
Notify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival.
 
Ensure the room is prepared according to the guests’ preference and as per standards including mini bar and wine cooler filled prior to arrival and all special requests have been met.
 
Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.
 
Offer welcome drink and cold towel on arrival.
 
Check if the guest has any clothes for laundering and understands clothing fabrics, care labels on garments and cleaning instructions for pressing.
 
Collect any information about special dietary requests, allergies or other safety conditions and coordinate with chef to meet guests at meals.
 
Ensure to consolidate guest histories and preferences, and record into the system.
 
Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
 
Check all information on registration card and cross check with correspondence for accuracy and all guest documents are filled, registered and confirmed by the resort management.
 
Meet with the guest at appropriate times to communicate daily events, schedules and requests.
 
Coordinate guest requirements with other departments and follow up to ensure all queries are handled to maximum satisfaction.
 
Understand how to process payments via multiple sources and close accounts and convert money accordingly through foreign currency exchange.
 
Knowledge of the room service menus and to take all room service orders and requests.
 
Ensure different food service meals are delivered according with resort guidelines.
 
Knowledge of different types of treatments at Six Senses Spa and assist on making any bookings.
 
Offer packing service for the guest and ensure luggage pick and transfer confirmation.
 
Able to deliver specific valet services such as room service, shoeshine, packing and unpacking service, preparation of beverages and activate voice mail from the system.
 
Comprehend the process for bed making, baby cots, rollaway beds and turndown service.
 
Knowledge of all Six Senses properties to be able to arrange accommodation and make travel arrangements to them when on request.
 
Knowledge of countries within reasonable reach and what they have to offer.
 
Knowledge of history and demographical facts about current country.
 
Knowledge of flora and wildlife found on the property.
 
Handle, follow ups and report on guests’ comments and feedback.
 
Maintain a high standard of personal appearance, grooming and hygiene.
 
Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
 
Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
 
Ensure all equipment of the department is kept clean and in good working condition.
 
Upsell all resort facilities and activities.
 
Attend meetings and training as required.
 
Knowledge and strict adherence to LQA standards.
 
Perform any additional tasks given to me by supervisor/management.
 
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
 
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
 
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
 
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
 
Let the journey begin.
 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Guest Experience Maker (Front Office)

Join six senses and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.