Urwah Admin

six senses

Vision and Values
 
As Spa Supervisor, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
 
Wellness
 
I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes spearheading and participating in our Mission Wellness activities. All aspects of these wellness and initiatives will be adopted and implemented throughout my department and its strategic planning and development.
 
Sustainability
 
Sustainability is at the core of everything we do at Six Senses. As Spa Supervisor, I will support all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic. I will support the Sustainability Guidelines as they relate to my department and set goals to improve my performance.
 
Out of the Ordinary
 
I will deliver Out of the Ordinary experiences that inspire the spirit of hospitality by delighting others and creating stories. I will deliver experiences that harmonizes with our brand values and create an appetite towards innovation and raise the bar. I will combine quirky, element of surprise and original experiences and take any regular moment and craft it into a beautiful memory.
 
Operational Ownership
 
In this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.
 
I will work strategically with the Director of Wellness to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.
 
My scope of work includes: 
Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
 
Processes will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
 
Assist on reviewing services, products and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices.
 
Assist on the efficient operation of the spa. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
 
Regularly meet with Spa Manager to plan next steps in spa operations and liaise with involved departments.
 
Maximize the rooms booked in the spa and ensure the productivity of therapists is kept to a high level.
 
Ensure bookings are made by Spa Receptionists and are fairly distributed to therapists, as much as possible.
 
Set up the Spa booking systems daily and make and check bookings for the Spa.
 
Manage the billing system, including posting and rebates of payments.
 
Make appointment cards or appointment schedules for the following day, if no computerized booking system.
 
Liaise with Front Office to inform of guest package details and with all departments to ensure guest satisfaction.
 
Control guests and hosts at the reception area, in accordance with the Spa policies and procedures.
 
Ensure spa standards of the reception, guest and changing room areas are followed and kept in order at all times.
 
Prepare and update the Staffing Schedule.
 
Ensure reception is stocked with guest comment cards, health assessment forms and appointment cards
 
Ensure that all Spa hosts report for duty punctually (minimum of 15 minutes before their shift begins) wearing the uniform according to the Six Senses Spas grooming standards.
 
Knowledge of all facilities and services offered by the spa including type of treatments and services available as well as their selling status, and benefits of all package’s plans, wellness plans and special promotions.
 
Understand the policy on guaranteed reservations and no-shows.
 
Process advance deposits on reservations.
 
Oversee the management of the guest history and profile system in conjunction with the Spa Manager.
 
Conduct site inspection and ensure all details in place ready for daily operations.
 
Support and follow up to ensure Visiting Experts calendar is in place and assist to develop spa packages and programs and to adapt spa menu aligning it with company updates, local market and guests’ requirements.
 
Achieve individual and group targets in sales as required, as well as promoting the upselling of spa treatments, products, packages, special promotions and Visiting Experts Calendar.
 
Track, reconcile and present any financial forms (invoices, expenses, purchase orders).
 
Have a thorough knowledge of all facilities and services offered by the property including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
 
Maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards.
 
A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
 
Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.
 
Ensure that all activities within my department are carried out ethically, honestly and within the parameters of local law.
 
Control that my department’s budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.
 
Submit legally required and confidential documentation related to my department.
 
Attend or conduct the designated meetings and briefings as instructed by the General Manager with a two-way flow of pertinent information and communications.
 
Perform any additional duties given to me by the General Manager.
 
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
 
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
 
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
 
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
 
Let the journey begin.
 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Spa Supervisor

Vision and Values
 
As IWP, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
 
Wellness
 
I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes spearheading and participating in our Mission Wellness activities. All aspects of these wellness and initiatives will be adopted and implemented throughout my department and its strategic planning and development.
 
Sustainability
 
Sustainability is at the core of everything we do at Six Senses. As IWP, I will support all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic. I will support the Sustainability Guidelines as they relate to my department and set goals to improve my performance.
 
Out of the Ordinary
 
I will deliver Out of the Ordinary experiences that inspire the spirit of hospitality by delighting others and creating stories. I will deliver experiences that harmonizes with our brand values and create an appetite towards innovation and raise the bar. I will combine quirky, element of surprise and original experiences and take any regular moment and craft it into a beautiful memory.
 
Operational Ownership
 
In this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.
 
I will work strategically with the Director of Wellness to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.
 
My scope of work includes: (please review points below and localize)
 
Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
 
Processes will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
 
Assist on reviewing services, products and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices.
 
Assist on the efficient operation of the spa. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
 
Regularly meet with Director of Wellness /Spa Manager to plan next steps in spa operations and liaise with involved departments.
 
Knowledge of all facilities and services offered by the spa including type of treatments and services available as well as their selling status, and benefits of all package’s plans, wellness plans and special promotions.
 
Understand the policy on guaranteed reservations and no-shows.
 
Support and follow up to ensure Visiting Experts calendar is in place and assist to develop spa packages and programs and to adapt spa menu aligning it with company updates, local market and guests’ requirements.
 
Market and promote IW to guests and focus to improve projected revenue targets and promotional initiatives to drive sales for products, programs and treatments.
 
Provide consultation, specialized treatments and prescription of programs, medicines and products to the guests when required.
 
I will monitor the compilation of accurate sales and marketing statistics and revenue records on Ayurveda treatments and programs.
 
Achieve individual and group targets in sales as required, as well as promoting the upselling of spa treatments, products, packages, special promotions and Visiting Experts Calendar.
 
Have a thorough knowledge of all facilities and services offered by the property including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
 
Maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards.
 
A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
 
Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.
 
Ensure that all activities within my department are carried out ethically, honestly and within the parameters of local law.
 
Attend or conduct the designated meetings and briefings as instructed by the General Manager with a two-way flow of pertinent information and communications.
 
Perform any additional duties given to me by the General Manager.
 
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
 
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
 
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
 
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
 
Let the journey begin.
 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Integrated Wellness Practitioner (Spa)

Vision and Values
 
As Guest Service Attendant, I fully comprehend the vision of Six Senses Southern Dunes to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests.
 
Wellness
 
I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes playing an active role and participating regularly in our Mission Wellness activities.
 
Sustainability
 
Sustainability is at the core of everything we do at Six Senses. I will ensure to follow all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging. I will maintain a harmonious and sensitive approach to our environment and cultural surroundings.
 
Out of the Ordinary
 
I will deliver Out of the Ordinary experiences that harmonizes with our brand values and combine quirky element of surprise to take any regular moment and craft it into a beautiful memory.
 
Operational Ownership
 
In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.
 
My duties and responsibilities will include: Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest name whenever possible.
 
Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell.
 
Check and assist with the setup of daily operations of the spa reception according to Six Senses Spa standards.
 
Make, reconfirm and verify guest bookings and manage appointment cards or appointment schedules for the following day.
 
Ensure the cleanliness and hygiene of the reception area and spa concentrating on front of house areas.
 
Remove and replace towels and amenities in the spa common areas (included wet areas) as needed.
 
Ensure retail is offered appropriately to the guests and retail area is set up as per standards.
 
Handle guest complaints and record all guest comments accordingly.
 
Prepare guest bills.
 
Answer the telephone and email communications.
 
Escort guests to different areas and explain the Guest Journey.
 
Create and update guest profiles ensuring they are not duplicated.
 
Report lost and found items and submit guest incident reports to their manager.
 
Provide prompt, courteous and accurate service to guests at all times.
 
Serve the welcome drink or other menu offerings to the guests when required.
 
Maintain the equipment I use in safe conditions.
 
Log all product recommendations to guests.
 
Fill in documents / controls / reports for duty.
 
Achieve individual and group targets in sales as required, as well as promoting the upselling of spa treatments, products, packages, special promotions and Visiting Experts Calendar.
 
Carry out when required stock count, both retail and professional stock.
 
Maintain a high standard of personal appearance, grooming and hygiene.
 
Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
 
Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
 
Ensure all equipment of the department is kept clean and in good working condition.
 
Upsell all property facilities and activities.
 
Attend meetings and training as required.
 
Knowledge and strict adherence to LQA standards.
 
Perform any additional tasks given to me by supervisor/management.
 
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
 
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
 
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
 
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
 
Let the journey begin.
 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Guest Service Attendant (Spa)

Vision and Values
 
As GEM, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests.
 
Wellness
 
I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes playing an active role and participating regularly in our Mission Wellness activities.
 
Sustainability
 
Sustainability is at the core of everything we do at Six Senses. I will ensure to follow all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging. I will maintain a harmonious and sensitive approach to our environment and cultural surroundings.
 
Out of the Ordinary
 
I will deliver Out of the Ordinary experiences that harmonizes with our brand values and combine quirky element of surprise to take any regular moment and craft it into a beautiful memory.
 
Operational Ownership
 
In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.
 
My duties and responsibilities will include: 
Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.
 
Notify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival.
 
Ensure the room is prepared according to the guests’ preference and as per standards including mini bar and wine cooler filled prior to arrival and all special requests have been met.
 
Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.
 
Offer welcome drink and cold towel on arrival.
 
Check if the guest has any clothes for laundering and understands clothing fabrics, care labels on garments and cleaning instructions for pressing.
 
Collect any information about special dietary requests, allergies or other safety conditions and coordinate with chef to meet guests at meals.
 
Ensure to consolidate guest histories and preferences, and record into the system.
 
Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
 
Check all information on registration card and cross check with correspondence for accuracy and all guest documents are filled, registered and confirmed by the resort management.
 
Meet with the guest at appropriate times to communicate daily events, schedules and requests.
 
Coordinate guest requirements with other departments and follow up to ensure all queries are handled to maximum satisfaction.
 
Understand how to process payments via multiple sources and close accounts and convert money accordingly through foreign currency exchange.
 
Knowledge of the room service menus and to take all room service orders and requests.
 
Ensure different food service meals are delivered according with resort guidelines.
 
Knowledge of different types of treatments at Six Senses Spa and assist on making any bookings.
 
Offer packing service for the guest and ensure luggage pick and transfer confirmation.
 
Able to deliver specific valet services such as room service, shoeshine, packing and unpacking service, preparation of beverages and activate voice mail from the system.
 
Comprehend the process for bed making, baby cots, rollaway beds and turndown service.
 
Knowledge of all Six Senses properties to be able to arrange accommodation and make travel arrangements to them when on request.
 
Knowledge of countries within reasonable reach and what they have to offer.
 
Knowledge of history and demographical facts about current country.
 
Knowledge of flora and wildlife found on the property.
 
Handle, follow ups and report on guests’ comments and feedback.
 
Maintain a high standard of personal appearance, grooming and hygiene.
 
Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
 
Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
 
Ensure all equipment of the department is kept clean and in good working condition.
 
Upsell all resort facilities and activities.
 
Attend meetings and training as required.
 
Knowledge and strict adherence to LQA standards.
 
Perform any additional tasks given to me by supervisor/management.
 
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
 
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
 
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
 
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
 
Let the journey begin.
 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Guest Experience Maker (Front Office)

Vision and Values
 
As Assistant Security Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
 
Wellness
 
I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes spearheading and participating in our Mission Wellness activities.
 
Sustainability
 
Sustainability is at the core of everything we do at Six Senses. As Assistant Security Manager, I will support all directives on environmental protection and preservation, re-usage and minimum wastage. I will support the Sustainability Guidelines as they relate to my department and set goals to improve my performance.
 
Out of the Ordinary
 
I will deliver Out of the Ordinary experiences that inspire the spirit of hospitality by delighting others and creating stories. I will deliver experiences that harmonizes with our brand values and create an appetite towards innovation and raise the bar. I will combine quirky, element of surprise and original experiences and take any regular moment and craft it into a beautiful memory.
 
Operational Ownership
 
In this role, I will work for the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.
 
I will work strategically with the Security Manager to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.
 
My scope of work includes: 
Keep abreast of security and safety trends and practices and updating knowledge and skills to improve.
 
Work on the rejuvenation of the security department.
 
Provide wide leadership and direction in all areas of security, loss control, security best practices and security programs including strategic planning.
 
Provide guidance regarding "best practice" business security standards and solutions to maintain a secure environment for the protection of hosts, guests, property and information.
 
Monitor security conditions and conduct ongoing analysis of data received from both external and internal sources and advise on appropriate risk mitigation strategies.
 
Collaborate with all departments and external groups to effectively resolve security related issues.
 
Ensure all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained.
 
Maintain relationships with law enforcement, regulatory agencies, and other issuers of security requirement.
 
Oversee and provide direction for major security related projects and physical security technologies including but not limited to various card key access systems, alarm systems, video surveillance systems, security services and data security systems and various other related systems.
 
Responsible for inspecting and securing the property’s guest areas, public areas and heart-of-the-house areas on a regular basis and ensuring any security and safety improvements are actioned within the designated time frame.
 
Develop and implement a security training strategy for the property together with Training Manager.
 
A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
 
Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.
 
Complete accurately all corporate reporting requirements for the role.
 
Attend or conduct the designated meetings and briefings as instructed by the General Manager with a two-way flow of pertinent information and communications.
 
Perform any additional duties given to me by the General Manager.
 
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
 
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
 
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
 
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
 
Let the journey begin.
 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Assistant Security Manager

As Assistant Front Office Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
 
Wellness
 
I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes spearheading and participating in our Mission Wellness activities. All aspects of these wellness and initiatives will be adopted and implemented throughout my department and its strategic planning and development.
 
Sustainability
 
Sustainability is at the core of everything we do at Six Senses. As Assistant Front Office Manager, I will support all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic. I will support the Sustainability Guidelines as they relate to my department and set goals to improve my performance.
 
Out of the Ordinary
 
I will deliver Out of the Ordinary experiences that inspire the spirit of hospitality by delighting others and creating stories. I will deliver experiences that harmonizes with our brand values and create an appetite towards innovation and raise the bar. I will combine quirky, element of surprise and original experiences and take any regular moment and craft it into a beautiful memory.
 
Operational Ownership
 
In this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.
 
I will work strategically with Front Office Manager to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.
 
My scope of work includes: 
Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
 
Focus on the rejuvenation of my department.
 
Processes will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
 
Assess and review Room amenities, services, products and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices.
 
Focus and review regularly through my physical presence in all areas of property, our rigorous adherence to LQA standards.
 
Assist on leading a team of engaged and experienced hosts to provide the Six Senses exceptional standards of operation and service.
 
Responsible for an exceptional guest experience from arrival and departure. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
 
Work in partnership with Guest Services, Reservations, Housekeeping and F&B to ensure guest’s needs are determined /met and oversee the overall smooth operation of guest arrivals and departures.
 
Have a thorough knowledge of all facilities and services offered by the property including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
 
Understand and act on the property's policy on guaranteed reservations and no-shows.
 
Process advance deposits on reservations.
 
Track future room availabilities on the basis of reservations.
 
Capable to determine room rates based on the selling tactics of the property.
 
Assist on management of the guest history and profile system in conjunction with the Reservations Manager.
 
Implement, review and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards.
 
A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
 
Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.
 
Ensure that all activities within my department are carried out ethically, honestly and within the parameters of local law.
 
Revise and control that my department’s budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.
 
Prepare and submit legally required and confidential documentation related to my department.
 
Attend or conduct the designated meetings and briefings as instructed by the General Manager with a two-way flow of pertinent information and communications.
 
Perform any additional duties given to me by the General Manager.
 
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
 
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
 
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
 
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
 
Let the journey begin.
 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Assistant Front Office Manager

As Receiver, I fully comprehend the vision of Six Senses Southern Dunes to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests.
 
Wellness
 
I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes playing an active role and participating regularly in our Mission Wellness activities.
 
Sustainability
 
Sustainability is at the core of everything we do at Six Senses. I will ensure to follow all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging. I will maintain a harmonious and sensitive approach to our environment and cultural surroundings.
 
Out of the Ordinary
 
I will deliver Out of the Ordinary experiences that harmonizes with our brand values and combine quirky element of surprise to take any regular moment and craft it into a beautiful memory.
 
Operational Ownership
 
In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.
 
My duties and responsibilities will include: 
Inform the Purchasing Manager of any complaints or any other problems that may arise.
 
React to all daily operating problems and complaints rose and to offer solutions.
 
Work together with Storeroom Host to ensure that all incoming merchandise is dated, priced, and rotated in all circumstances.
 
Check all incoming goods against delivery orders and invoices, food specifications and purchase records to ensure that the type, amount, price and quality of items charged and ordered are correct and maintain safe, sanitary and organized storage of all items.
 
Issue, store, price and rotate all incoming goods for the resort and maintain a good balance between par levels of inventory items and on hand quantities in accordance to business needs.
 
Ensure Store Requisitions are approved by authorized persons and acknowledged by recipients.
 
Update daily receiving in the Purchasing/Inventory system and generate a Daily Receiving report for food, beverage, non-food and beverage on a timely basis.
 
Ensure all goods received are delivered to the correct storage place/holding area.
 
Complete daily, weekly, month end, quarterly and annual inventories for food, beverage, groceries, sundries and operating equipment as required.
 
Inspect food quality at receiving. Anything questionable must be approved by the Executive Chef or their delegate or the Purchasing Manager.
 
Accept delivery of engineering, retail, spa and flowers and other specialty items and contact originating department for verification and inspection of goods.
 
Maintain the highest level of business integrity in dealing with vendors and delivery persons.
 
Maintain a high standard of personal appearance, grooming and hygiene.
 
Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
 
Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
 
Ensure all equipment of the department is kept clean and in good working condition.
 
Upsell all resort facilities and activities.
 
Attend meetings and training as required.
 
Knowledge and strict adherence to LQA standards.
 
Perform any additional tasks given to me by supervisor/management.
 
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
 
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
 
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
 
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
 
Let the journey begin.
 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Receiving clerk

Join six senses and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.