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Skin.Theory Houston

SKIN.Theory Houston is a boutique, results driven medical aesthetics studio generating $1 to $1.5M annually and continuing to scale. Our providers specialize in injectables, advanced skin treatments, laser therapies, and customized aesthetic services designed to deliver exceptional patient outcomes.As patient volume continues to grow, we are seeking a highly organized, systems driven Office Manager to lead operational excellence and support a high performing clinical environment.This is a leadership role. The Office Manager will work directly with ownership to maintain operational structure, enforce policies, improve accountability, and ensure systems support sustainable growth.The right candidate is detail oriented, financially disciplined, and comfortable leading a team while maintaining the smooth daily flow of a busy medical aesthetics practice.Position OverviewThe Office Manager oversees the operational infrastructure of the clinic, including financial coordination, payroll administration, compliance tracking, inventory management, KPI monitoring, and systems integrity.This role also manages front desk operations, supervises administrative staff, supports marketing initiatives, and ensures a consistent, elevated patient experience.The Office Manager has authority to enforce clinic policies and approve refunds up to $XXX within established guidelines.The goal of this position is simple:Create structure, strengthen accountability, and support scalable growth.Core ResponsibilitiesFinancial &amp; Administrative CoordinationOversee biweekly payroll processing and verify provider commission calculations prior to submission Track PTO balances and timekeeping accuracy Coordinate financial documentation and reporting for the CPA Maintain invoice tracking and vendor payment schedules Prepare partner distribution summaries for ownership review Approve refunds within policy guidelines and escalate larger requests Ensure monthly reporting and financial summaries are completed by the 10th of each month Maintain accurate bookkeeping records and assist with budget trackingHR &amp; Compliance OversightMaintain up to date provider licenses, CEUs, CPR certification, and OSHA compliance Maintain MSDS binder and equipment maintenance logs Coordinate annual Medical Director documentation and compliance requirements Maintain employee records and training documentation Facilitate monthly team meetings and coordinate quarterly performance evaluations Support employee onboarding, training, and development Ensure clinic SOPs are reviewed and updated annuallyInventory &amp; Cost ControlConduct weekly inventory audits and injectable counts Monitor product expiration dates and investigate discrepancies Forecast quarterly product orders based on patient demand trends Track monthly cost of goods sold (COGS) and report findings to ownership Coordinate with vendors on pricing, supply orders, and product availabilityMarketing &amp; Growth SupportAttend weekly marketing coordination meetings with leadership Ensure quarterly promotions are finalized at least 30 days prior to launch Coordinate internal rollout plans before campaigns go live Track provider KPIs including service revenue, rebook rate, and retail attachment rate Deliver monthly KPI performance summaries to ownershipOperations &amp; Systems ManagementOversee daily clinic operations including front desk workflow, appointment scheduling, and patient check in and check out processes Supervise administrative staff and provide training, coaching, and performance feedback Maintain Zenoti accuracy and reporting integrity Identify scheduling inefficiencies and improve patient flow Ensure facility maintenance issues are resolved within 48 hours Manage vendor relationships and supply coordination Maintain an organized and accessible SOP library Ensure patient records and documentation are maintained according to confidentiality and compliance standardsRequired Qualifications3+ years office management experience in a medical, dental, aesthetics, or healthcare setting Experience coordinating payroll and working with a CPA or bookkeeper Experience managing inventory systems and vendor relationships Strong financial organization skills and proficiency in Excel or financial tracking tools Experience using practice management software (Zenoti preferred) Strong leadership and communication skills with the ability to hold teams accountable Ability to manage multiple priorities in a fast paced clinical environmentPreferred QualificationsExperience in medical aesthetics, dermatology, or cosmetic practice Experience tracking and reporting operational KPIs Experience implementing operational improvements or system optimization Demonstrated history of measurable success in previous rolesCandidates should be prepared to share examples of metrics, dashboards, or operational improvements they personally implemented.Ideal Candidate ProfileHighly organized and systems oriented Comfortable enforcing standards and operational policies Financially disciplined with strong attention to detail Calm under pressure in a clinical setting Growth minded and proactive Able to clearly articulate past results using dataExamples may include revenue growth, cost reduction, improved inventory accuracy, improved rebook rates, or operational efficiencies.Interview ProcessFinal stage candidates will be asked to present examples of operational systems or initiatives they implemented in prior roles and how those efforts improved performance.Pay: $26.00 - $32.00 per hourExpected hours: 25.0 &ndash; 35.0 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Paid time off</li></ul>Application Question(s):<ul><li>How many years of experience do you have managing operations in a healthcare office (medical, dental, dermatology, plastic surgery, or medspa)?</li><li>Which of the following responsibilities have you personally handled in a previous role? (Select all that apply)</li></ul>Coordinating payroll for employees Tracking PTO or timekeeping discrepancies Managing vendor invoices or expenses Preparing reports for a CPA or accountant None of the above<ul><li>What level of experience do you have managing inventory?</li></ul>I managed inventory audits and tracked discrepancies I assisted with inventory tracking I occasionally helped with inventory counts I have no inventory management experience<ul><li>How comfortable are you using spreadsheets to track business performance metrics (KPIs)?</li></ul>Very comfortable &ndash; I regularly track KPIs and create reports Comfortable &ndash; I track numbers but rarely build reports Basic spreadsheet use only Little or no spreadsheet experience<ul><li>What experience do you have supervising or managing staff?</li></ul>I have managed staff and conducted performance discussions I have supervised staff but did not lead evaluations I have worked on a team but did not supervise others I have not supervised employees<ul><li>Which industries have you worked in? (Select all that apply)</li></ul>Medical spa or aesthetics clinic Dermatology or plastic surgery office Dental or other healthcare practice Retail or hospitality management None of the aboveWork Location: Hybrid remote in Houston, TX 77006

Office Manager – Medical Aesthetics

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Skin.Theory Houston

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Office Manager – Medical Aesthetics