Qureos Mentor

Sky Lakes Medical Center

Sky Lakes Health System is a community-owned, internationally accredited acute-care hospital located in Klamath Falls, Oregon. It is dedicated to providing comprehensive healthcare services, including primary care, specialty care, and immediate care, while focusing on community well-being and accessibility. The hospital offers various programs and resources to support health and wellness, including mobile clinics and mental health treatments. Sky Lakes aims to inspire better health and uplift the community it serves.

QUALIFICATIONS Required: Ability to work independently without constant supervision; Ability to effectively communicate with patients, physicians, nursing and technical staff and others they may come into contact with, in a pleasant and constructive manner; Ability to prioritize workload to meet needs of in-house requesters in a timely manner; Ability to take direction from lead, manager or director regarding work activities and procedures; Ability to transport and work with all age groups; Good knowledge of body mechanics; Successful completion of on-the-job training program or applicable experience and demonstrated competence; and have reliable transportation. TYPICAL PHYSICAL/MENTAL DEMANDS Able to move very heavy work loads throughout the hospital (up to 300 lbs.). Assisting with moving patients (up to 500 lbs.) from the bed to gurney or wheelchair and back. Have a full range of body motion by being able to bend, twist, lift, push and pull. Capable of walking or standing up to 8 hours a day. Be able to handle stressful situations and help diffuse them. ESSENTIAL JOB FUNCTIONS Responsible for transporting patients, according to the designated method, and adhering to the scheduled times as nearly as possible, to and from all diagnostic and treatment areas in Sky Lakes Medical Center proper. Nurse notified prior to transport and upon returning patient to nursing floor. Patient charts to accompany patient when required. Responsible for storage and maintenance of transport vehicles. Performs safety checks on transport vehicles. Safety checks documented. Responsible for maintenance of cleanliness of portable equipment in the department and surgery. Cooperates in a positive and professional manner in assisting department personnel as required. Maintains adequate records, as directed. Handles equipment in a responsible, professional manner. Promotes positive work environment by taking personal responsibility for establishing good working relationships with co-workers, other hospital staff and outside contacts. Effectively communicates with all personnel. Promotes an honest, direct approach to problem solving and communication of concerns. Is pro-active and works well in a team environment to resolve conflicts. Maintains a professional appearance by adhering to Dress and Grooming Policy of the Transport department and Sky Lakes Medical Center. Maintains competency in all position responsibilities Sets a positive and professional atmosphere for patients. Maintains a positive and loyal attitude towards employer. Actively practices good safety habits to prevent on-the-job injury. Demonstrates competence in relation to the defined mission, vision, values, and strategic plan of the organization. This will be apparent by ongoing completion of any or all of the following: proficiency testing, skill demonstration, practice of core standards for service excellence, and documentation review. Provide patient care and performs tasks using job skills and growth and develop knowledge specific to the patients age and/or developmental level. MARGINAL JOB FUNCTIONS Performs other duties as assigned. Licenses &amp; Certifications Required CPR Hands Only Code Gray Adv Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor. Pay: $16.54 - $24.15 per hour Work Location: In person

Aide II Patient Transport - Patient Transport

<div>POSITION SUMMARY:

The Registered Nurse (RN) in the Ready for Discharge Unit (RDU) is responsible for delivering safe, high-quality care to patients medically ready for discharge but experiencing delays due to various barriers. The RN applies critical thinking, clinical skills, and collaborative decision-making to support patient-centered care, coordinating with a multidisciplinary team to facilitate efficient and effective discharge processes. This role includes supervision of Licensed Practical Nurses (LPNs), Certified Nursing Assistants (CNAs), unregulated assistive persons (UAPs), and Nurse Interns (NIs), ensuring care standards and best practices are maintained. The RN maintains an in-depth knowledge of nursing principles, practices, standards and techniques, and applies this knowledge in accordance with Sky Lakes Medical Center policies and procedures and within the standards and scope of practice for RNs in the State of Oregon.

QUALIFICATIONS:

Required:

Current Oregon RN licensure; strong clinical assessment, critical thinking, and decision-making abilities; excellent communication and interpersonal skills, with the ability to build rapport with patients, families, and team members; organizational skills and ability to prioritize tasks effectively in a complex, dynamic environment; knowledge of Oregon&rsquo;s Nurse Practice Act and RN scope of practice, especially regarding delegation and supervision of LPNs.
Preferred:

BSN; experience in supervising or working with Licensed Practical Nurses (LPNs) in a team-based environment; clinical nursing experience in acute care, discharge planning, or transitional care.

Lic/Reg/Cert: Current Oregon RN license.

TYPICAL PHYSICAL/MENTAL DEMANDS:

Must be in good general health, able to frequently stoop, bend, reach, stand, walk, and sit. Must be able to lift at least 50 pounds or more and push/pull hospital equipment. Must be able to function during periods of stress, trauma and/or disease.

ESSENTIAL JOB FUNCTIONS:

Patient Care:
<ul>
<li>Provision of Direct Patient Care -
<ul><li>Perform comprehensive assessments of patients awaiting discharge, including physical, emotional, and social health.</li>
<li>Develop, implement, and evaluate individualized patient care plans aimed at optimizing patient stability and addressing discharge barriers.</li>
<li>Implement nursing interventions based on the individualized patient care plan.</li>
<li>Provide patient/family education, reinforcing discharge plans, resources, and ongoing support, promoting a safe transition to home or another care setting.</li>
<li>Monitor and document patient progress, updating care plans and discharge strategies as needed based on assessment findings and interdisciplinary input.</li>
</ul></li><li>Assignment and Supervision of Practice Team Members -
<ul><li>Provide leadership and supervision to LPNs, CNAs, UAPs, and NIs in the unit, ensuring that care provided aligns with the plan of care and meets regulatory and hospital standards.</li>
<li>Assign, supervise, and evaluate tasks delegated to LPNs, CNAs, UAPs and NIs according to their license, certification, or organizational job description, and to patient needs.</li>
<li>Offer guidance, mentorship, and feedback to LPNs, CNAs, UAPs, and NIs promoting skill development and adherence to unit standards.</li>
<li>Ensure documentation and reporting by LPNs, CNAs, UAPs, and NIs is accurate, timely, and in compliance with hospital and legal requirements.</li>
<li>Prior to assigning work to LPNs, CNAs, UAPs, and NIs, the RN must know the duties, functions, and interventions the individual is authorized to perform.</li>
</ul>
</li></ul>Communication, Collaboration:
<ul>
<li>Communicate and collaborate effectively with the interdisciplinary team to ensure care continuity and smooth transitions.</li>
<li>Participate in team meetings, case reviews, and discharge planning discussions, advocating for patient needs and discharge readiness.</li>
</ul>
Quality Improvement, Safety, and Compliance:
<ul>
<li>Adhere to all hospital policies, procedures, and protocols.</li>
<li>Participate in quality improvement initiatives aimed at optimizing patient outcomes, reducing discharge delays, and enhancing patient satisfaction within the unit.</li>
<li>Maintain current knowledge of clinical best practices, regulatory requirements, and new developments in patient discharge planning and transitional care.</li>
</ul>
MARGINAL JOB FUNCTIONS:
<ul>
<li>Performs other duties as assigned.</li>
</ul>
PAY RATE: $53.87- $76.92<h4 class="jobSectionHeader">
Licenses &amp; Certifications</h4>
Required<ul><li>
BLS Basic Life Support</li><li>
Registered Nurse</li></ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

RN - Ready for Discharge Unit - .6 Days

Qualifications: Required: 3 years relevant experience in clinical care setting or customer service; strong customer service skills; ability to handle difficult situations compassionately and constructively; ability to address difficult, awkward situations with tact and diplomacy; ability to manage emotions, empathize with others, and navigate interpersonal relationships effectively; excellent analytical skills, including analysis, planning, organization, and issue resolution; team player and demonstrate proven success in applying a team approach to resolve issues or accomplish goals; Ability to work with minimal supervision; ability to interact professionally and effectively in a timely manner with a wide variety of constituents, including patients, family, physicians, Sky Lakes staff, and volunteers; ability to present educational sessions for large or small groups on customer service and service recovery principles; Ability to exercise appropriate judgment even in stressful situations; and Code Gray certification by end of the month from 3 months from position start date. Preferred: Board Certified Patient Advocate credential or bachelor&rsquo;s degree with emphasis in healthcare, behavioral science, psychology, customer service or other related field. Typical Physical/Mental Demands: Must be able to sit or stand for long periods of time and be able to move to patient care areas when needed. Must be able to work under required deadlines and schedules, while being flexible to special requests and projects. Must be able to work independently, as well as with co-workers, patients, families, and physicians. Must be able to prioritize work demands and organize time efficiently. Must work well under stress. Essential Job Functions: Regularly interacts with patients, family members, physicians, leadership, hospital staff, and volunteers. Coordinates the timely response and review of patient and family concerns. Models excellent service behavior and issue resolution process. Works with staff in a supporting way to resolve issues. Maintains high visibility to staff through regular rounding. Works closely with Quality Management and Risk Management in promoting performance improvement activities and reducing hospital liability through documentation and analysis of concerns as well as prompt and caring resolution of patient and family issues. Develops a consultant relationship with all Sky Lakes departments to build and sustain a patient-focused culture, to meet customer service needs, and to improve clinical quality outcomes. Participates on committees, work groups, and process improvement teams to improve patient experience. Documents patient and visitor concerns to include synopsis of incident, actions taken to resolve, and outcome in Sky Lakes Quality Communication System. Composes letters to patients and visitors in accordance with the terms of the Sky Lakes Patient Grievance Policy and the Conditions of Participation as specified by the Centers for Medicare and Medicaid Services (CMS). Assists in development and implementation of policies and procedures. Demonstrates competence in relation to the defined mission, vision, values, and strategic plan of the organization. Marginal Job Duties: &middot; Demonstrates willingness and ability to perform additional job duties. Work Location: In person

Patient Advocate

QUALIFICATIONS Required: Medical or clerical experience; 50 wpm keyboard skills; Excellent spelling, math, problem solving skills; Filing skills; telephone skills; data entry: Ability to work independently and with co-workers as well as communicate effectively with patients and professionals; and Ability to prioritize, organize, and attend to detail. Preferred: Medical terminology, and limited ICD-9 coding knowledge. TYPICAL PHYSICAL/MENTAL DEMANDS Medium physical demand level capabilities required. Must be able to accommodate fast, efficient pace. Must be able to sit, stand, or walk for extended periods of time. Must be able to lift up to 40 pounds and push a wheelchair up to 250 pounds. Assist a patient in and out of a chair, wheelchair, or from an automobile and be able to ride in an elevator. 20/25 vision with correction required. Good hearing and legible handwriting. ESSENTIAL JOB FUNCTIONS Performs department patient and visitor reception, and directs patient to the appropriate location. Obtains and verifies insurance and billing information. Able to accurately process information for all insurance types as well as have the ability to obtain the necessary information for insurance types that are not familiar. Audits charts daily for completeness and accuracy. Completes follow-ups within the designated time required. Forwards follow-ups that need to be completed before next scheduled shift to the appropriate person. Prepares identification bracelet as well as paperwork used during patient care in a timely manner. Maintains &gt;95% accuracy. Able to look up non-scheduled patient exams in the data base. Contacts appropriate people when office equipment repair is needed. Maintains close working relationship with ancillary clinical departments and physician&rsquo;s offices. Attends meetings and supports the future directions of the division and aides in communicating improvements through direct contact with supervisor. Trains and orients new department clerical staff. Communicates effectively, both in person and on the telephone and is able to work and interact with a variety of personality types. Handles stress and pressure and has the ability to make decisions. Understands, supports, and complies with the philosophy, policies, and procedures of Sky Lakes Medical Center. Maintains competency in all position responsibilities. Demonstrates competence in relation to the defined mission, vision, values, and strategic plan of the organization. This will be apparent by ongoing completion of any or all of the following: proficiency testing, skill demonstration, practice of core standards for service excellence, and documentation review. While performing job tasks, demonstrates awareness of age specific practices of the customer(s). While performing job tasks, demonstrates awareness of cultural and spiritual practices of the customer(s). While performing job tasks, demonstrates awareness of the functional status and physical needs of our customer(s). MARGINAL JOB FUNCTIONS Performs other duties as assigned. Work Location: In person

Patient Access Representative

Join Sky Lakes Medical Center and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sky Lakes Medical Center

About Company

Aide II Patient Transport - Patient Transport

RN - Ready for Discharge Unit - .6 Days

Patient Advocate

Patient Access Representative