Qureos Mentor

Sky Lakes Medical Center

Sky Lakes Health System is a community-owned, internationally accredited acute-care hospital located in Klamath Falls, Oregon. It is dedicated to providing comprehensive healthcare services, including primary care, specialty care, and immediate care, while also focusing on community health and wellness. The hospital offers various programs for patients and supports access to care through initiatives like the Sky Lakes Mobile Clinic. As a not-for-profit organization, it aims to inspire better health and well-being within the community.

POSITION SUMMARY Under the direct supervision of a pharmacist, greets customers in a friendly, professional manner, screens customer and responds to routine requests and refers to pharmacist or technician when needed. Provides service that is appropriate for age related differences. Assists customers with product location in a courteous and efficient manner. Maintains the clerk and customer area in a neat and orderly manner. Performs cash register duties as assigned to ensure correct financial transactions. Efficiently operates cash register including cash, checks, charges, payroll deduct and credits, Maintains documentation of the register and assists in deposit preparation. Maintains a balanced register on a consistent basis. Performs other technical and clerical duties as necessary for the daily operation of the Pharmacy department. This position reports to the Director, Pharmacy Services and Retail Pharmacy Supervisor. QUALIFICATIONS Required: Basic math skills and ability to prioritize multiple functions. Good with people. Able to communicate effectively. Professional attitude. Must be able to deal with hostile or upset individuals. High School diploma or equivalent; knowledge of the metric system; typing skills; Manual dexterity; follow oral and written instructions; attention to detail with accuracy and efficiency; perform mathematical proportion problems. Preferred: Previous pharmacy experience and previous clerk experience. Previous health care experience especially in a pharmacy. TYPICAL PHYSICAL/MENTAL DEMANDS Medium demands for push/pull/lifting work; able to lift 30 pounds; stand for long periods. Able to analyze work situations, problem solve and work in a professional manner; perform various mathematical equations; learn 1000 generic/trade names; work under supervision and enter data into computer accurately. ESSENTIAL JOB FUNCTIONS Customer Service is provided in a manner consistent with Sky Lakes Medical Center Values to maintain patient satisfaction. Greets customers in a friendly, professional manner, screens customer, responds to routine requests and refers to pharmacist or technician when needed. Provides service that is appropriate for age related differences. Assists customers with product location in a courteous and efficient manner. Maintains the clerk and customer area in a neat and orderly manner. Accurately enters data into pharmacy computer, Performs cash register duties as assigned to ensure correct financial transactions. Efficiently operates cash register including cash, checks, charges, payroll deduct and credits Maintains documentation of the register and assists in deposit preparation, Maintains a balanced register on a consistent basis. Attends department meetings and provides ideas for innovations, cost containment, improving quality of care and solutions to problems. Voice ideas/opinions in staff meetings. Works on project(s) that contribute to the development and subsequent improvement of the Pharmacy. Computer skills are maintained and demonstrated to appropriately receive information and perform duties Ability to prioritize job tasks based on patient need. Removes outdated medications in the pharmacy and from assigned units. Stocks the shelves, rotating stock appropriately. Demonstrates effective communication in writing, phone etiquette, and communication with staff and co-workers. Provide excellent customer service in person and on the telephone. Maintains and cleans the equipment necessary to perform duties, reporting any failures or need for repair to immediate supervisor or Pharmacy Manager immediately. Makes recommendations for changes to the policies and procedures to the Pharmacy Manager, or other appropriate hospital manager. MARGINAL JOB FUNCTIONS Performs other duties as assigned.

Retail Pharmacy Clerk - Retail Pharmacy - Temporary Employee VARYING SHIFTS

Physician Associate or Nurse Practitioner Hematology/Oncology Sky Lakes Cancer Treatment Center | Klamath Falls, Oregon Join an esteemed, community-focused oncology team at Sky Lakes Medical Center. We are seeking an experienced Advanced Practice Provider (PA or NP) to join our collaborative group of two Hematology/Oncology physicians and two APPs. This is a rare opportunity to practice high-level specialty medicine in a setting that prioritizes patient relationships over volume. The Practice: Patient-Centered &amp; Collaborative At Sky Lakes, you aren&rsquo;t just a number; you are a vital part of a tight-knit team supported by dedicated MAs, Nurse Navigators, and a specialized Infusion Center scheduling team. Work-Life Balance: Enjoy a 4-day clinical work week with one dedicated administrative day (Monday&ndash;Friday). No Call Requirements: Your time away is truly your own. Manageable Pacing: We believe in quality outcomes. You&rsquo;ll have 1-hour slots for new patients and 30-minute follow-ups. Patient Volume: Expect to see 8&ndash;10 patients daily initially, scaling to a comfortable 10&ndash;15 at full capacity. Scope: Outpatient care only. While procedures are not mandated, experience with bone marrow biopsies and aspirations is a plus. Requirements To maintain our high standard of specialized care, we are looking for: A minimum of 2 years of APP experience in Hematology/Oncology OR an extensive background as an Oncology RN. A candidate adept at autonomous practice who thrives in a seamless, multidisciplinary team environment. Why Sky Lakes? Premier Facilities: Work within our award-winning Sky Lakes Cancer Treatment Center, part of an ISO 9001-certified, 176-bed teaching hospital. Community Impact: As a not-for-profit, community-owned facility, we serve a 10,000-square-mile area, acting as a critical lifeline for patients across South-Central Oregon and Northern California. Recognition: Proudly rated as a Top 100 Rural &amp; Community Hospital. The Klamath Falls Lifestyle Located in the breathtaking landscape of Southern Oregon, Klamath Falls offers a &quot;mountain town&quot; lifestyle without the high cost of living. The Outdoors: Situated less than an hour from Crater Lake National Park, with endless access to hiking, fishing, and world-class bird watching. The Community: A charming city of 22,000 known for its friendly atmosphere, making it an ideal place to raise a family or plant roots. Sky Lakes Medical Center is an Equal Opportunity Employer including disability/veteran.

Physician Associate or Nurse Practitioner Hematology/Oncology

Nurse Practitioner or Physician Associate: Urgent Care (Sky Care) Sky Lakes Medical Group | Klamath Falls, Oregon Are you looking for a high-autonomy role with a schedule that actually leaves room for your life? Sky Care, the immediate care branch of Sky Lakes Medical Group, is looking for a dedicated NP or PA to join our experienced team. This position offers a unique blend of clinical independence and a supportive, collegial environment in one of Oregon&rsquo;s most beautiful regions. The Opportunity: Flexibility &amp; Autonomy Step into a fast-paced, outpatient environment where you have the freedom to manage your own patient panel within a highly collaborative group. The &quot;Dream&quot; Schedule: Work just three 12-hour shifts per week, providing you with four days off to explore the Cascades. Clinical Scope: Full-time outpatient care with a volume of approximately 30 patients per day. Skill Set: While no specific procedures are mandated, we value candidates comfortable with &quot;UC basics&quot; like suturing, casting, splinting, and minor procedures (e.g., toenail removal). Academic Growth: Opportunities for academic involvement are available for those interested in teaching or professional development. Compensation &amp; Incentives We offer a competitive package designed to support your transition and long-term success: $30,000 Sign-on/Retention Bonus. SLRP Loan Repayment: Opportunity for state loan repayment programs. Relocation Assistance: Financial support to help you call Klamath Falls home. CME Allowance: Dedicated funds to keep your skills sharp. Visa Support: Open to J1 or H1B applicants. Qualifications Experience: 1 to 2 years of experience in an Urgent Care or ED FastTrack setting is required. Confidence: Must be comfortable working independently and seeing a diverse patient panel. New Grads: We are open to discussing this role with high-achieving new graduates who have a strong background in emergency or urgent care. About Sky Lakes Medical Center Sky Lakes is a 176-bed, not-for-profit, community-owned teaching hospital. We are ISO 9001-certified and recognized as a Top 100 Rural &amp; Community Hospital. By joining our medical group, you become part of a mission-driven organization serving 80,000 residents across South-Central Oregon and Northern California. Living in Klamath Falls If you love the outdoors, you&rsquo;ll love it here. Location: Situated on the border of Oregon and California, surrounded by mountains and forests. Recreation: Less than an hour from Crater Lake National Park&mdash;perfect for hiking, fishing, and camping on your four days off. Community: Enjoy a low cost of living, no sales tax, and a welcoming, small-city feel. Sky Lakes Medical Center is an Equal Opportunity Employer including disability/veteran.

Nurse Practitioner or Physician Associate: Immediate Care (Sky Care)

Qualifications: Required: 3 years relevant experience in clinical care setting or customer service; strong customer service skills; ability to handle difficult situations compassionately and constructively; ability to address difficult, awkward situations with tact and diplomacy; ability to manage emotions, empathize with others, and navigate interpersonal relationships effectively; excellent analytical skills, including analysis, planning, organization, and issue resolution; team player and demonstrate proven success in applying a team approach to resolve issues or accomplish goals; Ability to work with minimal supervision; ability to interact professionally and effectively in a timely manner with a wide variety of constituents, including patients, family, physicians, Sky Lakes staff, and volunteers; ability to present educational sessions for large or small groups on customer service and service recovery principles; Ability to exercise appropriate judgment even in stressful situations; and Code Gray certification by end of the month from 3 months from position start date. Preferred: Board Certified Patient Advocate credential or bachelor&rsquo;s degree with emphasis in healthcare, behavioral science, psychology, customer service or other related field. Typical Physical/Mental Demands: Must be able to sit or stand for long periods of time and be able to move to patient care areas when needed. Must be able to work under required deadlines and schedules, while being flexible to special requests and projects. Must be able to work independently, as well as with co-workers, patients, families, and physicians. Must be able to prioritize work demands and organize time efficiently. Must work well under stress. Essential Job Functions: Regularly interacts with patients, family members, physicians, leadership, hospital staff, and volunteers. Coordinates the timely response and review of patient and family concerns. Models excellent service behavior and issue resolution process. Works with staff in a supporting way to resolve issues. Maintains high visibility to staff through regular rounding. Works closely with Quality Management and Risk Management in promoting performance improvement activities and reducing hospital liability through documentation and analysis of concerns as well as prompt and caring resolution of patient and family issues. Develops a consultant relationship with all Sky Lakes departments to build and sustain a patient-focused culture, to meet customer service needs, and to improve clinical quality outcomes. Participates on committees, work groups, and process improvement teams to improve patient experience. Documents patient and visitor concerns to include synopsis of incident, actions taken to resolve, and outcome in Sky Lakes Quality Communication System. Composes letters to patients and visitors in accordance with the terms of the Sky Lakes Patient Grievance Policy and the Conditions of Participation as specified by the Centers for Medicare and Medicaid Services (CMS). Assists in development and implementation of policies and procedures. Demonstrates competence in relation to the defined mission, vision, values, and strategic plan of the organization. Marginal Job Duties: &middot; Demonstrates willingness and ability to perform additional job duties. Work Location: In person

Patient Advocate

QUALIFICATIONS Required: Medical or clerical experience; 50 wpm keyboard skills; Excellent spelling, math, problem solving skills; Filing skills; telephone skills; data entry: Ability to work independently and with co-workers as well as communicate effectively with patients and professionals; and Ability to prioritize, organize, and attend to detail. Preferred: Medical terminology, and limited ICD-9 coding knowledge. TYPICAL PHYSICAL/MENTAL DEMANDS Medium physical demand level capabilities required. Must be able to accommodate fast, efficient pace. Must be able to sit, stand, or walk for extended periods of time. Must be able to lift up to 40 pounds and push a wheelchair up to 250 pounds. Assist a patient in and out of a chair, wheelchair, or from an automobile and be able to ride in an elevator. 20/25 vision with correction required. Good hearing and legible handwriting. ESSENTIAL JOB FUNCTIONS Performs department patient and visitor reception, and directs patient to the appropriate location. Obtains and verifies insurance and billing information. Able to accurately process information for all insurance types as well as have the ability to obtain the necessary information for insurance types that are not familiar. Audits charts daily for completeness and accuracy. Completes follow-ups within the designated time required. Forwards follow-ups that need to be completed before next scheduled shift to the appropriate person. Prepares identification bracelet as well as paperwork used during patient care in a timely manner. Maintains &gt;95% accuracy. Able to look up non-scheduled patient exams in the data base. Contacts appropriate people when office equipment repair is needed. Maintains close working relationship with ancillary clinical departments and physician&rsquo;s offices. Attends meetings and supports the future directions of the division and aides in communicating improvements through direct contact with supervisor. Trains and orients new department clerical staff. Communicates effectively, both in person and on the telephone and is able to work and interact with a variety of personality types. Handles stress and pressure and has the ability to make decisions. Understands, supports, and complies with the philosophy, policies, and procedures of Sky Lakes Medical Center. Maintains competency in all position responsibilities. Demonstrates competence in relation to the defined mission, vision, values, and strategic plan of the organization. This will be apparent by ongoing completion of any or all of the following: proficiency testing, skill demonstration, practice of core standards for service excellence, and documentation review. While performing job tasks, demonstrates awareness of age specific practices of the customer(s). While performing job tasks, demonstrates awareness of cultural and spiritual practices of the customer(s). While performing job tasks, demonstrates awareness of the functional status and physical needs of our customer(s). MARGINAL JOB FUNCTIONS Performs other duties as assigned. Work Location: In person

Patient Access Representative