Qureos Mentor

Sky Lakes Medical Center

Sky Lakes Health System is a community-owned, internationally accredited acute-care hospital located in Klamath Falls, Oregon. It is dedicated to providing comprehensive healthcare services, including primary care, specialty care, and immediate care, while also focusing on community health and wellness. The hospital offers various programs for patients and supports access to care through initiatives like the Sky Lakes Mobile Clinic. As a not-for-profit organization, it aims to inspire better health and well-being within the community.

Qualifications: Required: 3 years relevant experience in clinical care setting or customer service; strong customer service skills; ability to handle difficult situations compassionately and constructively; ability to address difficult, awkward situations with tact and diplomacy; ability to manage emotions, empathize with others, and navigate interpersonal relationships effectively; excellent analytical skills, including analysis, planning, organization, and issue resolution; team player and demonstrate proven success in applying a team approach to resolve issues or accomplish goals; Ability to work with minimal supervision; ability to interact professionally and effectively in a timely manner with a wide variety of constituents, including patients, family, physicians, Sky Lakes staff, and volunteers; ability to present educational sessions for large or small groups on customer service and service recovery principles; Ability to exercise appropriate judgment even in stressful situations; and Code Gray certification by end of the month from 3 months from position start date. Preferred: Board Certified Patient Advocate credential or bachelor&rsquo;s degree with emphasis in healthcare, behavioral science, psychology, customer service or other related field. Typical Physical/Mental Demands: Must be able to sit or stand for long periods of time and be able to move to patient care areas when needed. Must be able to work under required deadlines and schedules, while being flexible to special requests and projects. Must be able to work independently, as well as with co-workers, patients, families, and physicians. Must be able to prioritize work demands and organize time efficiently. Must work well under stress. Essential Job Functions: Regularly interacts with patients, family members, physicians, leadership, hospital staff, and volunteers. Coordinates the timely response and review of patient and family concerns. Models excellent service behavior and issue resolution process. Works with staff in a supporting way to resolve issues. Maintains high visibility to staff through regular rounding. Works closely with Quality Management and Risk Management in promoting performance improvement activities and reducing hospital liability through documentation and analysis of concerns as well as prompt and caring resolution of patient and family issues. Develops a consultant relationship with all Sky Lakes departments to build and sustain a patient-focused culture, to meet customer service needs, and to improve clinical quality outcomes. Participates on committees, work groups, and process improvement teams to improve patient experience. Documents patient and visitor concerns to include synopsis of incident, actions taken to resolve, and outcome in Sky Lakes Quality Communication System. Composes letters to patients and visitors in accordance with the terms of the Sky Lakes Patient Grievance Policy and the Conditions of Participation as specified by the Centers for Medicare and Medicaid Services (CMS). Assists in development and implementation of policies and procedures. Demonstrates competence in relation to the defined mission, vision, values, and strategic plan of the organization. Marginal Job Duties: &middot; Demonstrates willingness and ability to perform additional job duties. Work Location: In person

Patient Advocate

QUALIFICATIONS Required: Medical or clerical experience; 50 wpm keyboard skills; Excellent spelling, math, problem solving skills; Filing skills; telephone skills; data entry: Ability to work independently and with co-workers as well as communicate effectively with patients and professionals; and Ability to prioritize, organize, and attend to detail. Preferred: Medical terminology, and limited ICD-9 coding knowledge. TYPICAL PHYSICAL/MENTAL DEMANDS Medium physical demand level capabilities required. Must be able to accommodate fast, efficient pace. Must be able to sit, stand, or walk for extended periods of time. Must be able to lift up to 40 pounds and push a wheelchair up to 250 pounds. Assist a patient in and out of a chair, wheelchair, or from an automobile and be able to ride in an elevator. 20/25 vision with correction required. Good hearing and legible handwriting. ESSENTIAL JOB FUNCTIONS Performs department patient and visitor reception, and directs patient to the appropriate location. Obtains and verifies insurance and billing information. Able to accurately process information for all insurance types as well as have the ability to obtain the necessary information for insurance types that are not familiar. Audits charts daily for completeness and accuracy. Completes follow-ups within the designated time required. Forwards follow-ups that need to be completed before next scheduled shift to the appropriate person. Prepares identification bracelet as well as paperwork used during patient care in a timely manner. Maintains &gt;95% accuracy. Able to look up non-scheduled patient exams in the data base. Contacts appropriate people when office equipment repair is needed. Maintains close working relationship with ancillary clinical departments and physician&rsquo;s offices. Attends meetings and supports the future directions of the division and aides in communicating improvements through direct contact with supervisor. Trains and orients new department clerical staff. Communicates effectively, both in person and on the telephone and is able to work and interact with a variety of personality types. Handles stress and pressure and has the ability to make decisions. Understands, supports, and complies with the philosophy, policies, and procedures of Sky Lakes Medical Center. Maintains competency in all position responsibilities. Demonstrates competence in relation to the defined mission, vision, values, and strategic plan of the organization. This will be apparent by ongoing completion of any or all of the following: proficiency testing, skill demonstration, practice of core standards for service excellence, and documentation review. While performing job tasks, demonstrates awareness of age specific practices of the customer(s). While performing job tasks, demonstrates awareness of cultural and spiritual practices of the customer(s). While performing job tasks, demonstrates awareness of the functional status and physical needs of our customer(s). MARGINAL JOB FUNCTIONS Performs other duties as assigned. Work Location: In person

Patient Access Representative

Join Sky Lakes Medical Center and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sky Lakes Medical Center

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Patient Advocate

Patient Access Representative