Qureos Mentor

Sky Systems, Inc. (SkySys)

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 Job Title: Field IT Support (Dispatch)
 
 
 Job Type &amp; Location:
 
 
 Location address: Sohar Oman
 
 
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 Technical
 
 
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 Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
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 &bull;Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
 
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 Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
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 Ability to lift / move computer equipment weighing up to 50 lbs.
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 Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
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 Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
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 Smart hand support for peripheral and networking hardware, including, but not limited to
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 monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
 
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 Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting &amp; resolving issues related to end user network cabling.
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 &middot; Experienced in repeat call analysis and developing preventive actions
 
 
 &middot; Experienced in Problem management
 
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 Excellent written and oral communications skills with clients and management as well as people skills.
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 Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
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 Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
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 &middot; May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
 
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 Experience of ticketing tools (ServiceNow / Remedy etc.),
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 Must haves:
 
 Desktop imaging
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 Application Installation / support
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 Outlook issues troubleshooting
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 Printer related troubleshooting
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 Conference room management
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 Knowledge on ticketing tool
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 _ Non-Technical_
 
 Good Customer management skill,
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 Good in oral and written communication
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 Able to interact and work with customers at different levels.
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 Driven and result oriented.
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 Passionate about the work
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 &middot; Ability to work independently or as part of a team
 
 
 &middot; Ability to complete tasks effectively with minimal supervision
 
 
 &middot; Must be available to work flexible work schedules
 
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Field IT Support (Dispatch) (NOC Required)

Join Sky Systems, Inc. (SkySys) and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sky Systems, Inc. (SkySys)

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Field IT Support (Dispatch) (NOC Required)