Qureos Mentor

Skyline Technologies

Summary:In the Amazon field, CRM refers to tools and strategies used to manage buyer relationships within Amazon&rsquo;s rules, often using software to:<ul><li>Handle communication,</li><li>Automate feedback/review requests,</li><li>Track buyer behavior,</li><li>And enhance customer satisfaction.</li></ul>CRM for Amazon Sellers:<ul><li>Managing Buyer Interactions</li><li>Tracking customer messages through Amazon's messaging system (e.g., Buyer-Seller Messaging).</li><li>Managing returns, complaints, and inquiries efficiently.</li><li>Requesting Reviews and Feedback</li><li>Using Amazon-approved tools or third-party CRM platforms to automate review requests.</li><li>Tracking which customers leave reviews or feedback.</li><li>Segmenting Customer Types</li><li>Identifying repeat buyers, high-value customers, or those who often return products.</li><li>Third-Party CRM Tools for Amazon</li><li>Tools like Helium 10, Jungle Scout, or FeedbackWhiz offer CRM-like features.</li><li>Some sellers integrate external CRM systems (like HubSpot or Zoho) to manage off-Amazon marketing (e.g., for DTC sites or email marketing).</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs90,000.00 per monthWork Location: In person

Customer Relationship Manager (CRM)

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Skyline Technologies

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Customer Relationship Manager (CRM)