Qureos Mentor

Skyline Technologies

Skyline technologies is looking for a highly motivated and detail-oriented individual to join our team as &ldquo;Amazon Virtual Assistant&rdquo;.Location: SKYLINE TECHNOLOGIESE-17/1, 2nd Floor, Main Saidpur Road, Haideri Chowk Near Punjab Cash &amp; Carry Rawalpindi.Requirements:<ul><li>Bachelor&rsquo;s degree required.</li><li>Strong understanding of the amazon marketplace, seller metrics and ranking factors.</li><li>Computer literacy and proficiency.</li><li>Excellent organizational, time-management, and problem-solving skills.</li><li>Detail oriented with a keen eye for market trends and demands.</li><li>Familiarity with related tools etc.</li></ul>Key responsibilities:<ul><li>Manage E-commerce stores in the US market.</li><li>Taking full responsibility of managing tasks timely and effectively ensuring the quality of work.</li><li>Maintain accurate records and report.</li><li>Handle customer inquiries, concerns, and complaints professionally.</li><li>Conducting regular market research and competitive analysis.</li><li>Strong knowledge of Amazon&rsquo;s policies and guidelines.</li><li>Efficiently manage inventory to prevent stock-outs and overstock situations.</li><li>E-commerce warehouse, processing orders and customer engagement techniques.</li><li>Responsible for efficient inventory management.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Are you a resident of Rawalpindi/Islamabad?</li><li>Are you willing to work at night shifts?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Online Store Manager (Amazon)

URGENT HIRING ! Amazon VA

Working Hours &amp; Compensation:<ul><li>Flexible working hours (depending on time zone and support needs)</li><li>Travel and Meal Benefits Provided.</li></ul>Performance bonuses for maintaining high customer satisfaction scores or reducing negative feedbackJob Summary:We are seeking a dedicated and proactive Amazon CRM Virtual Assistant to manage and improve customer relationships, enhance customer satisfaction, and support post-sale engagement through Amazon and related CRM tools. The ideal candidate will have strong experience with Amazon Seller Central, excellent customer service skills, and familiarity with CRM strategies to help build brand loyalty and drive positive customer reviews.Key Responsibilities: Customer Relationship Management<ul><li>Respond to customer inquiries, messages, and complaints on Amazon promptly and professionally</li><li>Resolve order issues, returns, refunds, and negative feedback efficiently</li><li>Ensure customer satisfaction through personalized follow-ups and problem resolution</li></ul>Review &amp; Feedback Management<ul><li>Monitor customer feedback and product reviews daily</li><li>Implement strategies to improve positive reviews and handle negative reviews appropriately (within Amazon&rsquo;s TOS)</li><li>Coordinate follow-up emails and review requests (using tools like FeedbackWhiz, Jungle Scout, or manually)</li></ul>Customer Data Management<ul><li>Maintain accurate customer records and order history using CRM tools or spreadsheets</li><li>Segment customer data for targeted communication and retention efforts</li><li>Track metrics such as response times, customer satisfaction rates, and feedback trends</li></ul>Email &amp; Messaging Campaigns<ul><li>Create and manage email follow-up campaigns (where applicable within Amazon&rsquo;s guidelines)</li><li>Use tools like Amazon Buyer-Seller Messaging, FeedbackFive, or Kibly to engage customers post-purchase</li></ul>Insights &amp; Reporting<ul><li>Provide weekly reports on customer issues, feedback trends, and performance</li><li>Analyze common complaints to suggest product or process improvements</li></ul>Loyalty &amp; Retention<ul><li>Help implement customer loyalty strategies (repeat purchase incentives, discounts, thank-you messages, etc.)</li><li>Monitor high-value customers and support relationship-building initiatives</li></ul>Job Types: Full-time, Internship Contract length: 6 monthsPay: Rs50,000.00 - Rs110,000.00 per monthWork Location: In person

E-commerce Virtual Assistant

An Female Amazon Admin Officer works in offices, warehouses, or corporate locations of Amazon and supports daily administrative operations.Job Description An Amazon Admin Officer manages office administration, coordinates internal activities, maintains records, and ensures smooth day-to-day operations within the organization.Key Responsibilities<ul><li>Manage office documents and records</li><li>Handle emails and correspondence</li><li>Maintain office supplies and inventory</li><li>Assist in report preparation and data entry</li><li>Ensure company policies are followed</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs100,000.00 per monthWork Location: In person

Admin Coordinator.

Amazon “(VA) . (Evening Shift)

An Female Amazon Admin Officer works in corporate locations of Amazon and supports daily administrative operations.Job Description An Amazon Admin Officer manages office administration, coordinates internal activities, maintains records, and ensures smooth day-to-day operations within the organization.Key Responsibilities<ul><li>Manage office documents and records</li><li>Handle emails and correspondence</li><li>Maintain office supplies and inventory</li><li>Assist in report preparation and data entry</li><li>Ensure company policies are followed</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs100,000.00 per monthWork Location: In person

Admin Officer.

Skills Required:<ul><li>Strong written communication skills.</li><li>Ability to multitask and handle multiple chat sessions.</li><li>Familiarity with CRM tools (Amazon CRM experience preferred).</li><li>Problem-solving and customer-handling skills.</li><li>Basic technical understanding of e-commerce processes.</li></ul>Job Description:The Customer Chat Support Associate &ndash; Amazon CRM is responsible for providing real-time assistance to customers through chat while utilizing Amazon&rsquo;s CRM tools to manage customer interactions. The role involves resolving inquiries related to orders, payments, shipments, product details, and account issues. The associate ensures a smooth customer experience by accurately documenting interactions, updating customer records, and following Amazon&rsquo;s communication and quality guidelines.Key Responsibilities:<ul><li>Handle customer queries via chat in a timely and professional manner.</li><li>Use Amazon CRM systems to access customer information, update records, and track issue resolution.</li><li>Provide accurate information regarding orders, returns, refunds, deliveries, and product details.</li><li>Escalate complex issues to senior support or technical teams when necessary.</li><li>Maintain high standards of service quality, customer satisfaction, and communication etiquette.</li><li>Meet daily performance metrics such as response time, resolution time, and customer satisfaction scores.</li><li>Follow all Amazon privacy, security, and compliance guidelines.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Chat Support Associate – Amazon CRM

Join Skyline Technologies and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.