Qureos Mentor

Slick Rock Tanning & Spa

<div><p>Slick Rock is a fast-growing sun, spray, and spa company with locations across Spokane, North Idaho, and Boise. We deliver exceptional client experiences through modern wellness services, consistent standards, and a culture built on accountability and growth.</p><p>
Our core values: <b>transparent, inspirational, aligned, accountable, results-oriented, and disciplined.</b></p><p><b><br>
Location:</b> In-office (Post Falls, ID)<br>
<b>Hours:</b> Monday&ndash;Friday, 7:30am&ndash;4:30pm<br>
<b>Team:</b> 4 remote agents (Philippines)<br>
<b>Compensation:</b></p><ul><li>
$21&ndash;$25/hr base</li><li>
10% incentive opportunity (quarterly)</li><li>
Uncapped commission for past-due collections + client reactivations</li><li>
Total earning potential: $50,000&ndash;$65,000+ annually</li></ul><h1 class="jobSectionHeader"><b>
About the Role</b></h1><p>
We&rsquo;re looking for a high-energy Client Support Manager to lead our remote Support Specialists and elevate the experience of every client who contacts Slick Rock. This role requires strong <b>call center leadership</b>, <b>remote team management</b>, <b>sales conversion skills</b>, and the ability to motivate and coach teams in both the U.S. and the Philippines.</p><p>
Your mission: Deliver exceptional service, drive revenue through outbound calling and re-engagement campaigns, hold the remote team accountable, and ensure every client interaction reflects Slick Rock&rsquo;s standards.</p><h1 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h1><ul><li>
Lead, coach, and develop a team of remote Support Specialists</li><li>
Review calls, emails, and chats for quality and accuracy</li><li>
Analyze KPIs (conversion, CSAT, handle time, retention) and improve performance</li><li>
Drive outbound sales + reactivation campaigns to re-engage inactive clients</li><li>
Handle escalated client concerns with confidence and strong de-escalation</li><li>
Strengthen communication between the support team and spa locations</li><li>
Manage scheduling and coverage across all business hours</li><li>
Improve scripts, SOPs, and training materials</li><li>
Ensure CRM/POS accuracy and data integrity</li></ul><h1 class="jobSectionHeader"><b>
What You Bring</b></h1><ul><li>
2+ years call center or client support management (REQUIRED)</li><li>
1+ year managing <b>remote teams</b>, including PH-based teams (REQUIRED)</li><li>
Strong sales experience (phone-based preferred)</li><li>
Excellent de-escalation, retention, and client recovery skills</li><li>
Experience reviewing agent performance + coaching to KPI results</li><li>
Tech-comfortable (CRM, POS, Google Workspace, communication tools)</li><li>
High integrity, strong follow-through, and excellent communication</li></ul><h1 class="jobSectionHeader"><b>
Benefits &amp; Perks</b></h1><ul><li>
Performance bonuses + uncapped commissions</li><li>
PTO + health insurance</li><li>
401(k) with 3.5% company match</li><li>
Free membership + employee discounts</li><li>
Leadership development + training opportunities</li></ul></div>

Client Support Manager

Join Slick Rock Tanning & Spa and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Slick Rock Tanning & Spa

About Company

Client Support Manager