Qureos Mentor

Sligo Software Solutions Inc.

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 Greetings from
 
 Sligo Software Solutions, Inc.
 
 !!
 
 
 This is
 
 Madhava
 
 from SLIGO. We have an urgent requirement for
 
 Jr. Level 2 Help Desk (In-Person Interview)
 
 position with our client.
 
 
 
 Title
 
 : Jr. Level 2 Help Desk (In-Person Interview)
 
 
 
 Location
 
 : Albany, New York
 
 
 
 Duration
 
 : 24 Months
 
 
 
 Client
 
 : NY State - Department of Health
 
 
 
 Job ID:
 
 SLG - 26 - 11807
 
 
 
 Respond by:
 
 03/18/26 5:00 PM
 
 
 Greetings from
 
 Sligo Software Solutions, Inc.
 
 !!
 
 
 
 SLIGO
 
 is a Software Development &amp; IT Consulting company. We have around 100+ IT associates working with our esteemed clients across several domains such as IT, Banking, Healthcare, and Government.
 
 
 We have an urgent requirement for Jr. Level 2 Help Desk (In-Person Interview) position with our client.
 
 
 
 Role:
 
 Jr. Level 2 Help Desk (In-Person Interview)
 
 
 
 Location:
 
 Albany, New York
 
 
 
 Duration:
 
 24 Months
 
 
 <ul>
 <li>
 In-Person Interview****
 
 
 </li>
 </ul>
 
 Description
 
 
 
 Desktop support position that will respond to all service requests and document the details of a user request or issue.
 
 
 
 Duties
 
 
 
 <ul>
 <li>
 Respond to all service requests.
 </li>
 <li>
 Use of Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 DOH staff, monitoring work queues, opening, updating and closing ITSM incidents.
 </li>
 <li>
 Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
 </li>
 <li>
 Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
 </li>
 <li>
 Installation of desktop hardware/ peripherals and printers.
 </li>
 <li>
 Lift equipment that may weigh up to 50 lbs. And be required to run cables under desks and other furniture.
 </li>
 <li>
 Installation of individual software packages, as needed for all users.
 
 
 </li>
 </ul>
 
 Mandatory Requirements
 
 
 
 <ul>
 <li>
 Experience (5+ Years)
 </li>
 <li>
 Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 This is an 100% Onsite.
 </li>
 <li>
 24 months experience managing support requests on a level 2 help desk, Hands on and End user oriented support.
 </li>
 <li>
 24 months experience resolving hardware and software issues and troubleshooting Window 11.
 </li>
 <li>
 24 Months experience with the installation and support of O365 and Outlook in an enterprise environment.
 </li>
 <li>
 24 months experience using Lansweeper, Remote desktop and Active Directory, all three are required.
 </li>
 <li>
 24 months experience using ITSM service desks &amp; ticketing systems.
 </li>
 <li>
 24 months experience configuring and installing windows-based hardware, peripherals, network printers and thin clients.
 </li>
 <li>
 24 months experience imaging computers.
 </li>
 <li>
 24 months experience supporting RSA Console.
 </li>
 <li>
 24 months experience utilizing Vmware / Omnissa to support virtual desktops.
 </li>
 <li>
 24 months support &amp; understanding of common mobile device issue.
 </li>
 <li>
 R&eacute;sum&eacute;
 </li>
 <li>
 Copy of Candidate Identification (i.e., Driver&rsquo;s License/Green Card/Visa and Passport if applicable)
 </li>
 <li>
 Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.)
 
 
 </li>
 </ul>
 
 Thanks &amp; Regards
 
 
 
 
 N Madhava Krishna
 
 
 
 
 Sr Recruiter
 
 
 
 
 Sligo Software Solutions Inc.
 
 
 
 
 madhava.naini@sligosoft.com
 
 
 
 
 www.sligosoft.com
 
 
 
 
 Direct: (518) 889-4401
 
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Jr. Level 2 Help Desk (In-Person Interview)

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Sligo Software Solutions Inc.

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Jr. Level 2 Help Desk (In-Person Interview)