Qureos Mentor

<div>Company Description 
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight. 
Job Description 
&bull; Create and update the wine list in coordination with chefs and the Food and Beverage Manager &bull; Recommend food and wine pairings &bull; Advise guests on wines based on their personal tastes and food choices &bull; Inform guests about different varieties of wines and prices &bull; Ensure wines are served at the right temperature and within the proper glassware &bull; Store open bottles properly to maintain strong taste &bull; Manage wine cellar and ensure it is fully-stocked &bull; Train wait staff on available wines &bull; Negotiate purchase prices with vendors &bull; Organize wine tasting days or &ldquo;wine of the month&rdquo; events &bull; Comply with all health and safety regulations 
Qualifications 
&bull; Previous experience as a Sommelier, Wine Steward/Stewardess or similar role &bull; Ability to create tasteful food and wine pairings &bull; Extensive knowledge of different wines and which regions produce each type &bull; Knowledge of local vineyards and wineries &bull; Understanding of the winemaking process &bull; Good communication skills &bull; Availability to work during opening hours, including weekends and holidays &bull; Flexibility to travel occasionally to meet with wine producers and visit wine-tasting events &bull; Reading, writing and oral proficiency in the English language &bull; Team player with a creative and outgoing personality &bull; Must be well-presented and professionally groomed at all times &bull; Good customer contact skills; good problem resolution skills &bull; Good Food and Beverage product knowledge. A good knowledge of beverage service styles and techniques, beverage preparation and specialized beverage orders of service is required. A good knowledge of all hard liquor, wines, mixes/cocktails</div>

Sommelier

<div>Company Description 
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight. 
Job Description 
<ul><li>
Identify and pursue new business opportunities through research, networking, and outreach to potential clients.</li><li>
Build and maintain strong relationships with existing clients, ensuring high levels of satisfaction and loyalty.</li><li>
Conduct sales presentations and tours of the hotel for prospective clients, showcasing the facilities, services, and unique offerings.</li><li>
Negotiate contracts and pricing with clients for room bookings, events, and other services, ensuring profitability while meeting client needs.</li><li>
Analyze market trends, competitor offerings, and client feedback to identify opportunities for growth and improvement in sales strategies.</li><li>
Work closely with the marketing, front office, and event management teams to coordinate efforts and ensure seamless execution of client requests.</li><li>
Assist clients in planning events, including meetings, conferences, and weddings, by providing guidance on available services and options.</li><li>
Prepare regular reports on sales activities, revenue generation, and market trends to track performance against targets.</li><li>
Collaborate with the marketing team to develop promotional materials, campaigns, and packages that attract target markets.</li><li>
Gather and analyze customer feedback to improve services and identify areas for enhancement.</li><li>
Attend industry events, trade shows, and networking functions to promote the hotel and establish valuable connections.</li><li>
Stay informed about industry trends, competitor offerings, and sales techniques to continuously improve skills and knowledge.</li><li>
Assist in the development and management of the sales budget, ensuring adherence to financial targets and cost control.</li></ul> 

Qualifications 
<ul><li>
Understanding of hotel operations, services, and amenities, as well as market trends affecting the hospitality sector.</li><li>
Familiarity with sales techniques, marketing strategies, and promotional tactics that drive business.</li><li>
Possess a gracious, friendly and fun demeanor</li><li>
Strong administrative skills and excellent knowledge of Microsoft Office</li><li>
Ability to multitask, work in a fast paced environment and have a high level attention to detail</li><li>
Strong verbal and written communication skills in English.</li><li>
Maintain positive and productive working relationships with other employees and departments</li><li>
Ability to work independently and to partner with others to promote an environment of teamwork</li></ul></div>

Sales Executive

<div>Company Description 
We are looking for a Front Office Manager to join the pre-opening of SLS The Red Sea.
Ennismore, with its luxury brand SLS Hotels, is currently opening a magnificent project in the oasis that is The Red Sea. SLS The Red Sea is planned to open in 2025.
Introducing the newest gem of dazzling luxury to reach The Red Sea project: resort offers 150 luxurious keys, complemented by an impressive array of 7 distinct Food &amp; Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to The Red Sea, providing an array of amenities and activities tailored for travelers of all ages.
This project is not for the faint at heart. At Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make your mark as we expand further into the Kingdom of Saudi Arabia, build an exciting hotel with lots to offer, and curate the team with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you. 
Job Description 
As Front Office Manager at SLS Red Sea, you&rsquo;ll be the face of that journey, shaping every touchpoint from arrival to farewell. With personality, precision, and purpose, you&rsquo;ll lead our Front Office team to deliver experiences that embody the bold, playful, and luxurious spirit of SLS.
Main Responsibilities:<ul><li>
Lead by example to create seamless, engaging, and memorable arrival and departure experiences.</li><li>
Personally oversee VIPs, repeat guests, and special requests, ensuring every detail is anticipated and delivered.</li><li>
Manage guest feedback and complaints with empathy and discretion, driving high satisfaction scores.</li><li>
Monitor performance metrics and implement proactive service enhancements.</li><li>
Direct and inspire all front office functions: reception, concierge, bell desk, and night audit.</li><li>
Conduct daily briefings to align the team on arrivals, VIPs, in-house events, and operations.</li><li>
Recruit, train, and coach a team that reflects the energy and excellence of SLS.</li><li>
Oversee scheduling, staffing, and daily operations to balance efficiency and guest needs.</li><li>
Collaborate across departments&mdash;Housekeeping, Engineering, F&amp;B&mdash;to ensure flawless service delivery.</li><li>
Manage inventory, reservations, upgrades, and billing with accuracy and strategy to maximize occupancy and revenue.</li><li>
Ensure compliance with all brand, safety, hygiene, and security standards.</li><li>
Maintain budgets, track expenses, and identify cost-saving opportunities without compromising quality.</li><li>
Drive revenue through upselling, effective room management, and data-driven decisions.</li><li>
Ensure mastery and accurate use of Opera (or equivalent PMS), CRM, and reservations platforms.</li><li>
Stay ahead of industry technology and innovations that enhance both guest experience and team workflow.</li></ul> 

Qualifications 
<ul><li>
Relevant experience in Hospitality Management or related field (Advantage)</li><li>
Minimum 3-5 years of experience in Front Office management within the hospitality industry</li><li>
Proven track record of leadership and team management in a fast-paced environment</li><li>
Advanced proficiency in Microsoft Office Suite and hotel management software</li><li>
Strong financial experience in budgeting and revenue management</li><li>
Exceptional customer service skills with a focus on creating memorable guest experiences</li><li>
Excellent problem-solving abilities and decisiveness in handling complex situations</li><li>
Outstanding communication and interpersonal skills</li><li>
In-depth understanding of hotel operations and guest service best practices</li><li>
Ability to work flexible hours, including weekends and holidays</li><li>
Strong attention to detail and excellent organizational skills</li></ul></div>

Front Office Manager ( Saudi National )

<div>Company Description 
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight. 
Job Description<ul><li> 
Arrive at work at the assigned time, appropriately dressed in a clean uniform.</li><li>The first Minibar Attendant of the day is responsible for setting up floor sheets and attending to early departures, VIPs and Rush rooms as required.</li><li>Minibar carts are to be taken to the assigned floors by the early attendant</li><li>Enter occupied rooms after 10am.</li><li>Liaise with floor supervisors and room attendants.</li><li>Continually check the expiration date of amenities.</li><li>Remove all non-hotel stock from minibar in departure rooms.</li><li>In occupied rooms, leave guest items as/where they have been left by guest.</li><li>Follow key signing procedure and take responsibility for assigned keys.</li><li>Collect deliveries from loading bay.</li><li>Record any damaged stock.</li><li>Maintain cleanliness of minibar cupboard.</li><li>Stock cart and store room must be kept tidy and locked when not in use.</li><li>Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management.</li></ul> 
Qualifications<ul><li> 
One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel</li><li>Enter and locate work related information using computers and/or point of sale systems</li><li>Possess a gracious, friendly, and fun demeanor</li><li>Ability to multitask, work in a fast-paced environment and have a high-level attention to detail</li><li>Strong verbal and written communication skills in English</li><li>Maintain positive and productive working relationships with other employees and departments</li><li>Ability to work independently and to partner with others to promote an environment of teamwork</li></ul></div>

Minibar Attendant

<div>Company Description 
We are looking for a Marketing &amp; Communications Manager to join the pre-opening of SLS The Red Sea.
Ennismore, with its luxury brand SLS Hotels, is currently opening a magnificent project in the oasis that is The Red Sea. SLS The Red Sea is planned to open in 2025.
Introducing the newest gem of dazzling luxury to reach The Red Sea project: resort offers 150 luxurious keys, complemented by an impressive array of 7 distinct Food &amp; Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to The Red Sea, providing an array of amenities and activities tailored for travelers of all ages.
This project is not for the faint at heart. At Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make your mark as we expand further into the Kingdom of Saudi Arabia, build an exciting hotel with lots to offer, and curate the team with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you. 
Job Description 
Job Summary:
We are seeking a creative and results-driven Marketing &amp; Communications Manager to develop and implement marketing strategies that drive revenue growth and enhance the hotel's brand reputation.
Key Responsibilities:
1. Develop and execute marketing plans and campaigns to achieve revenue targets. 
2. Manage and maintain the hotel's brand identity and messaging. 
3. Create and distribute marketing materials, including brochures, flyers, and email campaigns. 
4. Develop and manage the hotel's social media presence and content. 
5. Collaborate with the sales team to develop sales collateral and support sales efforts. 
6. Analyze market trends and competitor activity to inform marketing strategies. 
7. Manage and maintain the hotel's website and online presence. 
8. Develop and manage the hotel's public relations efforts, including media relations and crisis communications. 
9. Manage and coordinate events, including press events, product launches, and promotional activities. 
10. Monitor and report on marketing metrics and ROI. 
Qualifications 
Requirements:
1. Bachelor's degree in Marketing, Communications, or related field. 
2. Minimum 3-5 years of marketing experience in the hospitality industry. 
3. Excellent creative, writing, and communication skills. 
4. Strong analytical and problem-solving skills. 
5. Ability to work in a fast-paced environment and prioritize multiple tasks. 
6. Proficiency in Adobe Creative Suite, Microsoft Office, and social media management tools.
Preferred Qualifications:
1. Experience with hotel marketing software and systems. 
2. Knowledge of SEO principles and online marketing strategies. 
3. Certification in hospitality marketing or a related field.</div>

Marketing & Communications Manager

<div>Company Description 
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight. 
Job Description<ul><li> 
Ensure the day to day operation is smooth in the restaurant</li><li>Assist the leadership team of the restaurant in achieving high guest satisfaction</li><li>Guide and lead the server in the restaurant</li><li>Perform the duties of supervisor on regular basis</li><li>Maximize sales potential and encourage up selling in order to maximize rates.</li><li>Ensure cash floats are secured at all times.</li><li>To work within budgeted costs</li><li>To minimize abuse of operating equipment</li><li>To ensure that requisitions for supplies are completed, delivered and accounted for.</li><li>To minimize the use of overtime</li><li>To ensure that there is enough operating equipment at all times.</li><li>To record all voids, and report any payment discrepancies to Restaurant Manager.</li><li>To follow Company procedures when handling cash, credit cards and cheques.</li><li>To see guests concerning all complaints and report all complaints to Manager.</li><li>To liaise with colleagues over guests requirements and needs.</li><li>To ensure handover at shift end and beginning.</li><li>To liaise with Head Chef on a regular basis.</li><li>To liaise with Reception on a regulars basis.</li><li>To gain customer feedback at all times.</li><li>To complete a full report of the day&rsquo;s events in the Management Report Book.</li><li>Create and maintain a personal and respectful rapport with regular guests.</li><li>Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.</li><li>Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service</li><li>Fanatical focus on quality and consistency in all areas, food and beverage quality, guest service, cleanliness, etc.</li><li>Support all other revenue centers in the hotel such as Rooms and Events</li><li>To be results driven and totally accountable.</li><li>Attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required/requested.</li><li>Undertake regular inspections to ensure that the company&rsquo;s assets are well maintained and protected.</li><li>Ensure that the business is seen as a respected, important member of the community by local influencers.</li><li>Carry out any other duties as are within the scope, spirit and purpose of the job as requested.</li></ul> 
Qualifications<ul><li> 
Minimum 2 (two) years&rsquo; management experience in Restaurants and Bars.</li><li>One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel</li><li>Enter and locate work related information using computers and/or point of sale systems</li><li>Possess a gracious, friendly, and fun demeanor</li><li>Ability to multitask, work in a fast paced environment and have a high level attention to detail</li><li>Strong verbal and written communication skills in English</li><li>Maintain positive and productive working relationships with other employees and departments</li><li>Ability to work independently and to partner with others to promote an environment of teamwork</li></ul></div>

Head Waiter/Waitress

<div>Company Description 
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight. 
Job Description<ul><li> 
Adhere to the Hotel&rsquo;s policies and the department&rsquo;s standards of operation and be aware of the company&rsquo;s work ethics and code of conduct.</li><li>Represent the department and the Hotel through grooming and right attitude.</li><li>Understanding Principles of Ennismore in achieving guest satisfaction and working standards to maximize revenue through the conversion of guest inquiries to actual sales.</li><li>Be fluent in Hotel products and Services and identify sales opportunities</li><li>Handle online bookings, emails and phone calls related to restaurant reservations and be updated on the hotel happenings.</li><li>Be flexible in sales technique through offering right product to the right customer at the right time.</li><li>Review Booked Report and reservation accuracy.</li><li>Keep all equipment clean and in good working condition and reporting problems immediately to the Manager for action.</li><li>Actively participate in promoting loyalty programs.</li><li>Check and take necessary details with customers who has concern or complaint related to F&amp;B and reservation to act and correct any problems.</li><li>Handle customer call, personal or email inquiries professionally and in courteous manner from the first greetings up to closing the transaction with the guest.</li><li>Have a sound knowledge and always be updated with the current F&amp;B activation, Promotions, Deals and Partnership and be ready to explain the items upon request to assist the guests in making decision.</li><li>Provide personalized service to guests and anticipate their needs that can lead to guest loyalty.</li><li>Extend assistance to other departments if required or necessary, develop and maintain corrective and cooperative working relationship with colleagues.</li><li>Prepare the Proposal, Proforma Invoice and bill by online payment, card or cash, for special F&amp;B Events and Group bookings. Present it in professional manner, collect payment from the guests and return credit cards or change along with the receipt promptly.</li><li>Clarify with guest the minimum age requirements for consumption of alcoholic beverages in accordance to government regulations.</li><li>Assist the Hostess in welcoming and seating the guests, answering calls, taking reservations especially during busy days and peak hours.</li></ul> 
Qualifications<ul><li> 
Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.</li><li>Ability to speak, listen and write effectively. Good knowledge of the English (and local) language which is the primary language used in the hotel.</li><li>Knowledge of all restaurant information and promotion.</li><li>Basic understanding of computer and computer software including Micros, Opera and seven rooms.</li><li>Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.</li><li>Be able to work with others in professional manner whilst achieving common goal and demonstrate sensitivity and awareness of workforce diversity in a multicultural setting.</li><li>Willingness to learn new skill and technique necessary to perform the expected responsibilities related to the position</li></ul></div>

Food & Beverage Reservations Agent

Join SLS and explore 20   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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