Qureos Mentor

SLS Dubai Hotel & Residences

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 Company Description
 
 
 
 SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
 
 
 Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
 
 
 A wondrous and striking landmark in Downtown District, designed by the award- winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Identify and pursue new business opportunities through research, networking, and outreach to potential clients.
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 Build and maintain strong relationships with existing clients, ensuring high levels of satisfaction and loyalty.
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 Conduct sales presentations and tours of the hotel for prospective clients, showcasing the facilities, services, and unique offerings.
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 Negotiate contracts and pricing with clients for room bookings, events, and other services, ensuring profitability while meeting client needs.
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 Analyze market trends, competitor offerings, and client feedback to identify opportunities for growth and improvement in sales strategies.
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 Work closely with the marketing, front office, and event management teams to coordinate efforts and ensure seamless execution of client requests.
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 Assist clients in planning events, including meetings, conferences, and weddings, by providing guidance on available services and options.
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 Prepare regular reports on sales activities, revenue generation, and market trends to track performance against targets.
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 Collaborate with the marketing team to develop promotional materials, campaigns, and packages that attract target markets.
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 Gather and analyze customer feedback to improve services and identify areas for enhancement.
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 Attend industry events, trade shows, and networking functions to promote the hotel and establish valuable connections.
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 Stay informed about industry trends, competitor offerings, and sales techniques to continuously improve skills and knowledge.
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 Assist in the development and management of the sales budget, ensuring adherence to financial targets and cost control.
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Understanding of hotel operations, services, and amenities, as well as market trends affecting the hospitality sector.
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 Familiarity with sales techniques, marketing strategies, and promotional tactics that drive business.
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 Possess a gracious, friendly and fun demeanor
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 Strong administrative skills and excellent knowledge of Microsoft Office
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 Ability to multitask, work in a fast paced environment and have a high level attention to detail
 </li>
 <li>
 Strong verbal and written communication skills in English.
 </li>
 <li>
 Maintain positive and productive working relationships with other employees and departments
 </li>
 <li>
 Ability to work independently and to partner with others to promote an environment of teamwork
 </li>
 </ul>
</div>

Sales Executive

<div>
 
 Company Description
 
 
 
 SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
 
 
 Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
 
 
 A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy, and providing an excellent standard of customer service
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 To answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings
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 To be fully knowledgeable in the operation, functionality and standards required in using Opera and Delphi
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 To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue team, whilst always attempting to gain the highest possible revenue advantage for the hotel
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 To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards
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 To update any special requests and billing details in Opera
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 To give a polite and friendly response to all incoming telephone enquiries
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 To be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible
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 To process all enquiries and reservation confirmations on the same day as receipt
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 To maintain accurate filing systems for all correspondence within the department
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 To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities
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 To identify potential sales leads for the sales team to develop future accounts
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 To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets
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 To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude
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 To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations Supervisor and Regional Director of Revenue
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent required. College Degree in Business, Hospitality, or Related field preferred
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 One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
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 Hotel reservations experience gained in the Middle East preferable
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 Enter and locate work related information using computers and/or point of sale systems
 </li>
 <li>
 Possess a gracious, friendly, and fun demeanor
 </li>
 <li>
 Ability to multitask, work in a fast paced environment and have a high level attention to detail
 </li>
 <li>
 Strong verbal and written communication skills in English with Arabic and other languages preferred
 </li>
 <li>
 Maintain positive and productive working relationships with other employees and departments
 </li>
 <li>
 Ability to work independently and to partner with others to promote an environment of teamwork
 </li>
 </ul>
</div>

Reservations Agent

<div>
 
 Company Description
 
 
 
 SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
 
 
 Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
 
 
 A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Supervise the allocation of work assignments to Room Attendants and Porters to ensure maximum coverage.
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 Assign special duties to Room Attendants and House Porters on assigned floors.
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 Check the computer system throughout the day for an update of room status.
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 Check and return an allocated number of guest rooms to the standard required by the hotel
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 Report to the Housekeeping office any rooms which do not require service, are &ldquo;Do Not Disturb&rdquo; or are double locked by the afternoon and to log these on the hand over.
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 Report and log any maintenance defects found in the rooms and assigned areas. Liaise with Maintenance and Reception regarding all out of order rooms.
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 Ensure soft furnishings and d&eacute;cor of rooms are maintained to standard.
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 Oversee implementation of deep cleaning and replacement.
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 Check on a daily basis the arrivals, departures and VIP lists.
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 Check VIP rooms to ensure they are cleaned and maintained to the required standard. Ensure VIP gifts are replenished.
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 Control and supervise the issue and recording of keys and bleeps to all departmental staff on a daily basis.
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 Check that adequate linen, cleaning materials and guest supplies are held in each floor linen and supplies cupboards. Liaise with the linen room and valet as required.
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 Ensure all public area and back of house areas are clean.
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 Assist in stock taking of Housekeeping items when necessary.
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 Assist in monitoring and controlling housekeeping procedures, including lost property, key and pager control, security and emergency procedures, Health and Safety for employees and guests to ensure optimum guest satisfaction, sales maximization and profitability.
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 Participate in conducting weekly inspections of all areas to ensure physical facilities are kept in optimal condition by full implementation of preventative maintenance programs and judicious planning and management of FF&amp;E.
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 Create and implement green policies and procedures to reduce waste and energy consumption.
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 Report immediately any valuable lost property to security and to log packages and all other lost property.
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum one year&rsquo;s experience as Housekeeping Attendant in a 4/5 star hotel.
 </li>
 <li>
 One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
 </li>
 <li>
 Enter and locate work related information using computers and/or point of sale systems
 </li>
 <li>
 Possess a gracious, friendly, and fun demeanor
 </li>
 <li>
 Ability to multitask, work in a fast paced environment and have a high level attention to detail
 </li>
 <li>
 Strong verbal and written communication skills in English
 </li>
 <li>
 Maintain positive and productive working relationships with other employees and departments
 </li>
 <li>
 Ability to work independently and to partner with others to promote an environment of teamwork
 </li>
 </ul>
</div>

Housekeeping Supervisor

<div>
 
 Company Description
 
 
 
 SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
 
 
 Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
 
 
 A wondrous and striking landmark in Downtown District, designed by the award- winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Ensure the day to day operation is smooth in the restaurant
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 Assist the leadership team of the restaurant in achieving high guest satisfaction
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 Guide and lead the server in the restaurant
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 Perform the duties of supervisor on regular basis
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 Maximize sales potential and encourage up selling in order to maximize rates.
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 Ensure cash floats are secured at all times.
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 To work within budgeted costs
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 To minimize abuse of operating equipment
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 To ensure that requisitions for supplies are completed, delivered and accounted for.
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 To minimize the use of overtime
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 To ensure that there is enough operating equipment at all times.
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 To record all voids, and report any payment discrepancies to Restaurant Manager.
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 To follow Company procedures when handling cash, credit cards and cheques.
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 To see guests concerning all complaints and report all complaints to Manager.
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 To liaise with colleagues over guests requirements and needs.
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 To ensure handover at shift end and beginning.
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 To liaise with Head Chef on a regular basis.
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 To liaise with Reception on a regulars basis.
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 To gain customer feedback at all times.
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 To complete a full report of the day&rsquo;s events in the Management Report Book.
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 Create and maintain a personal and respectful rapport with regular guests.
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 Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.
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 Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service
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 Fanatical focus on quality and consistency in all areas, food and beverage quality, guest service, cleanliness, etc.
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 Support all other revenue centers in the hotel such as Rooms and Events
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 To be results driven and totally accountable.
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 Attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required/requested.
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 Undertake regular inspections to ensure that the company&rsquo;s assets are well maintained and protected.
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 Ensure that the business is seen as a respected, important member of the community by local influencers.
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 <li>
 Carry out any other duties as are within the scope, spirit and purpose of the job as requested.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 2 (two) years&rsquo; management experience in Restaurants and Bars.
 </li>
 <li>
 One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
 </li>
 <li>
 Enter and locate work related information using computers and/or point of sale systems
 </li>
 <li>
 Possess a gracious, friendly, and fun demeanor
 </li>
 <li>
 Ability to multitask, work in a fast paced environment and have a high level attention to detail
 </li>
 <li>
 Strong verbal and written communication skills in English
 </li>
 <li>
 Maintain positive and productive working relationships with other employees and departments
 </li>
 <li>
 Ability to work independently and to partner with others to promote an environment of teamwork
 </li>
 </ul>
</div>

Head Waiter/Waitress

Join SLS Dubai Hotel & Residences and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

SLS Dubai Hotel & Residences

ABOUT_COMPANY

Sales Executive

Reservations Agent

Housekeeping Supervisor

Head Waiter/Waitress