Qureos Mentor

Smart Brains Technologies (Pvt) Ltd.

Smart Brains BPO is looking for a highly skilled and energetic Product Trainer to join our Training &amp; Development team. The ideal candidate must have strong knowledge of Medicare and ACA campaign processes, excellent communication skills, and the ability to train new and existing agents effectively.Key Responsibilities:<ul><li>Deliver comprehensive training on Medicare &amp; ACA product knowledge, compliance rules, and call handling procedures.</li><li>Conduct new hire training, refresher training, and performance improvement sessions.</li><li>Ensure all agents meet required quality, compliance, and KPI standards through continuous coaching.</li><li>Monitor training effectiveness through assessments, call evaluations, and performance analysis.</li><li>Develop training manuals, SOPs, scripts, and structured content for agent learning.</li><li>Collaborate with QA, Operations, and HR to identify skill gaps and create improvement plans.</li><li>Maintain updated knowledge of CMS, Medicare, and ACA regulatory changes.</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of experience as a Trainer in a BPO (Medicare or ACA campaigns preferred).</li><li>Strong understanding of Medicare enrollment guidelines, ACA processes, compliance standards, DNC rules, etc.</li><li>Excellent communication, presentation, and people-handling skills.</li><li>Ability to manage training groups, conduct evaluations, and deliver feedback professionally.</li><li>Strong analytical, documentation, and coaching skills.</li><li>Ability to work in fast-paced and deadline-driven environments.</li></ul>Preferred Skills:<ul><li>Experience in script training and compliance reinforcement.</li><li>Knowledge of call center KPIs and performance management.</li><li>Ability to create training content (PPTs, SOPs, handouts).</li><li>Strong command over American accent &amp; call-flow training (plus point).</li></ul>Location: Shamsabad RawalpindiTimings : 7 Pm to 3 AmWhat We Offer:<ul><li>Competitive salary package</li><li>Professional work environment</li><li>Growth opportunities within the company</li><li>Exposure to high-level US-based health campaigns</li></ul>Job Type: Full-timePay: Up to Rs70,000.00 per monthWork Location: In person

Product Trainer

Smart Brains BPO is looking for a skilled and responsible IT Support Engineer to manage and support our internal IT operations. The ideal candidate will have strong troubleshooting abilities, a service-oriented mindset, and experience managing systems in a fast-paced office environment.Key Responsibilities:<ul><li>Provide technical support for desktops, laptops, networks, and internal applications.</li><li>Diagnose and resolve hardware, software, and connectivity issues.</li><li>Monitor and maintain system performance, security, and reliability.</li><li>Install, configure, and update operating systems and business applications.</li><li>Manage user accounts, access control, and basic server functions.</li><li>Coordinate with external vendors for repairs, procurement, and escalations.</li><li>Ensure timely backup management and data security protocols.</li><li>Maintain IT inventory and documentation for all equipment and systems.</li><li>Support office devices including printers, IP phones, routers, and CCTV (if required).</li></ul>Candidate Requirements:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>1&ndash;2 years of experience in IT support or helpdesk role (BPO experience is a plus).</li><li>Strong knowledge of Windows OS, networking, troubleshooting, and system configuration.</li><li>Familiarity with basic server management, LAN/WAN, and cloud tools.</li><li>Good communication skills and ability to handle technical issues calmly and professionally.</li><li>Ability to work independently and manage multiple support requests efficiently.</li><li>Willingness to work in the evening shift (5:00 PM &ndash; 12:00 AM).</li></ul>What We Offer:<ul><li>Competitive salary with growth opportunities.</li><li>Free in-house meals provided daily.</li><li>Transport facility for female employees or transportation allowance.</li><li>Professional development and learning opportunities.</li><li>Supportive and stable workplace environment.</li></ul>Location: Shamsabad, Rawalpindi Shift Timings: 7:00 PM &ndash; 04:00 AM (Night Shift)Equal Opportunity Statement:Smart Brains BPO is an equal opportunity employer committed to creating an inclusive and respectful workplace for all employees.Job Types: Full-time, FresherPay: Up to Rs50,000.00 per monthWork Location: In person

IT Support Engineer

Join Smart Brains Technologies (Pvt) Ltd. and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Smart Brains Technologies (Pvt) Ltd.

ABOUT_COMPANY

Product Trainer

IT Support Engineer