Qureos Mentor

Smart Brains Technologies (Pvt) Ltd.

Smart Brains BPO is seeking an experienced and detail-oriented QA Executive to join our Quality Assurance team. The ideal candidate will be responsible for monitoring calls, evaluating performance, and ensuring compliance with internal and client standards to maintain the highest level of service quality.Key Responsibilities:<ul><li>Monitor and evaluate calls to ensure adherence to scripts, compliance policies, and quality benchmarks.</li><li>Provide regular feedback, coaching, and actionable insights to agents and team leaders.</li><li>Identify process gaps and suggest improvements to enhance efficiency and accuracy.</li><li>Prepare detailed QA reports and present findings to management.</li><li>Collaborate closely with operations and training teams to ensure continuous improvement.</li><li>Maintain confidentiality and handle sensitive information professionally.</li></ul>Candidate Requirements:<ul><li>Minimum 1 year of experience as a QA Executive, QA Analyst, or Quality Monitor in a BPO environment (Medicare campaign experience preferred).</li><li>Strong command of English (listening, speaking, and writing).</li><li>Excellent analytical, reporting, and communication skills.</li><li>Attention to detail and ability to identify trends and performance issues.</li><li>Proficient in MS Excel, Google Sheets, and QA documentation tools.</li><li>Ability to work evening/night shifts (7:00 PM &ndash; 05:00 AM).</li></ul>Location: Shamsabad, Rawalpindi Working Hours: 7:00 PM &ndash; 05:00 AMEmployee Benefits:<ul><li>Competitive salary with performance-based incentives.</li><li>Free in-house meals provided daily.</li><li>Transport facility for female employees or transportation allowance.</li><li>Career growth and advancement opportunities.</li><li>Mentoring and professional development support.</li><li>Supportive and collaborative workplace culture.</li></ul>Commitment to Diversity:Smart Brains BPO is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace where all employees can thrive, regardless of gender, background, or beliefs.Job Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthWork Location: In person

QA Executive- Call centre

Smart Brains BPO is seeking a creative and detail-oriented Content Creator (female preferred) to join our marketing and communications team. The ideal candidate will be responsible for developing engaging content across various digital platforms to strengthen our brand and attract top talent.Key Responsibilities:<ul><li>Create engaging content for social media platforms, job ads, newsletters, and the company website.</li><li>Write, edit, and proofread copy for recruitment campaigns and internal communications.</li><li>Collaborate with HR and Marketing to design eye-catching visuals for posts and campaigns.</li><li>Stay up to date with industry trends to generate fresh and innovative ideas.</li><li>Track performance metrics and adjust content strategies to improve reach and engagement.</li></ul>Candidate Requirements:<ul><li>Female candidates are strongly encouraged to apply.</li><li>Excellent English writing and communication skills.</li><li>Ability to create visually appealing content (basic graphic design skills a plus).</li><li>Knowledge of social media platforms (LinkedIn, Facebook, Instagram).</li><li>Creativity, attention to detail, and ability to meet deadlines.</li><li>Previous experience in content creation or digital marketing is preferred but not mandatory.</li></ul>Location: Shamsabad, Rawalpindi Working Hours: 7:00 PM &ndash; 2:00 AMEmployee Benefits:<ul><li>Competitive salary with performance-based incentives.</li><li>Free in-house meals provided daily.</li><li>Transport facility for female employees or transportation allowance.</li><li>Structured career progression opportunities.</li><li>Mentoring and coaching from experienced professionals.</li><li>Supportive and collaborative workplace culture.</li></ul>Commitment to Diversity:Smart Brains BPO is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace where all employees can thrive, regardless of gender, background, or beliefs.Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Content Creator – (Night Shift )

Join Smart Brains Technologies (Pvt) Ltd. and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Smart Brains Technologies (Pvt) Ltd.

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QA Executive- Call centre

Content Creator – (Night Shift )