Qureos Mentor

Smart Matrix

Educational BackgroundMinimum Bachelor&rsquo;s Degree in computer software0 - 1 yearJob Responsibilities / Skills Requirement: <ul><li>Have outstanding communication skills.</li><li>Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Knowledge of MS SQL Server and MySQL, Database Management, Deployments and Scripts.</li><li>Knowledge of IIS Server, Managing IIS Sites and SSL Certificates.</li><li>Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.</li><li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>Research and identify solutions to software and hardware issues.</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li><li>Ask customers targeted questions to quickly understand the root of the problem</li><li>Track computer system issues through to resolution, within agreed time limits</li><li>Talk clients through a series of actions, either via phone, email, or chat, until the problem is resolved.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)</li><li>Ensure all issues are properly logged</li><li>Prioritize and manage several open issues at one time</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li><li>Prepare accurate and timely reports</li><li>Document technical knowledge in the form of notes and manuals</li><li>Maintain jovial relationships with clients Job Requirements</li><li>Be proficient in spoken English</li><li>Have good memory of how software and operating systems work</li><li>Excellent listening and questioning skills is a plus, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution</li><li>Team player, detail oriented with proven problem-solving skills</li></ul>What do we offer?<ul><li>A career-oriented position in a rapidly growing company</li><li>Opportunity to work with multinational clients in an international environment</li><li>Be a part of an international team</li><li>Opportunities to further develop your skills by participating in company-sponsored internal or external technical courses.</li><li>Market Competitive Salary</li></ul>Job Types: Full-time, New-GradPay: From Rs35,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Technical Support Engineer

Join Smart Matrix and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Smart Matrix

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Technical Support Engineer